Canon Laser Shot Lbp3500 User Guide
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![Page 426
7-31
Troubleshooting
7
Print Quality Problems
The overall print result is faint.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Dark].
In order to specify the setting for [Toner Density], display the [Detailed Settings]
dialog box by clicking [Details] in the [Quality] sheet.
Cause 2 [Toner Save] is selected.
Remedy Clear the [Toner Save] check box in the printer driver.
In order to specify the setting for [Toner Save],...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-425.png "Page 426
7-31
Troubleshooting
7
Print Quality Problems
The overall print result is faint.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Dark].
In order to specify the setting for [Toner Density], display the [Detailed Settings]
dialog box by clicking [Details] in the [Quality] sheet.
Cause 2 [Toner Save] is selected.
Remedy Clear the [Toner Save] check box in the printer driver.
In order to specify the setting for [Toner Save],...")
![Page 427
7-32
Troubleshooting
7
Print Quality Problems
A portion of a page is not printed.
Cause 1 The scale factor is incorrect.
Remedy 1 Clear the [Manual Scaling] check box in the printer driver. If the check box is
cleared, the scaling factor will be set according to [Page Size] and [Output Size]
automatically.
In order to specify the setting for [Manual Scaling], display the [Page Setup]
sheet.
Remedy 2 Select the [Manual Scaling] check box in the printer driver, then specify an
appropriate scale factor...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-426.png "Page 427
7-32
Troubleshooting
7
Print Quality Problems
A portion of a page is not printed.
Cause 1 The scale factor is incorrect.
Remedy 1 Clear the [Manual Scaling] check box in the printer driver. If the check box is
cleared, the scaling factor will be set according to [Page Size] and [Output Size]
automatically.
In order to specify the setting for [Manual Scaling], display the [Page Setup]
sheet.
Remedy 2 Select the [Manual Scaling] check box in the printer driver, then specify an
appropriate scale factor...")
![Page 428
7-33
Troubleshooting
7
Print Quality Problems
Cause 3 The printing position is adjusted in [Printing Position Adjustment] in [Device
Settings] in the [Options] menu in the Printer Status Window.
Remedy Adjust the printing position in [Printing Position Adjustment] in [Device Settings]
in the [Options] menu in the Printer Status Window. (See Adjusting the Printing
Position, on p. 5-18)
The next page is printed from halfway across the previous page.
Cause Line Spacing or Lines/Page in the application is...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-427.png "Page 428
7-33
Troubleshooting
7
Print Quality Problems
Cause 3 The printing position is adjusted in [Printing Position Adjustment] in [Device
Settings] in the [Options] menu in the Printer Status Window.
Remedy Adjust the printing position in [Printing Position Adjustment] in [Device Settings]
in the [Options] menu in the Printer Status Window. (See Adjusting the Printing
Position, on p. 5-18)
The next page is printed from halfway across the previous page.
Cause Line Spacing or Lines/Page in the application is...")
![Page 429
7-34
Troubleshooting
7
Print Quality Problems
Cause 2 The printer is being used in a high-temperature and high-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 6] in the printer driver. If this solves
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and
then clicking [Advanced Settings] in the [Finishing Details] dialog...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-428.png "Page 429
7-34
Troubleshooting
7
Print Quality Problems
Cause 2 The printer is being used in a high-temperature and high-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 6] in the printer driver. If this solves
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the [Advanced
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and
then clicking [Advanced Settings] in the [Finishing Details] dialog...")
![Page 431
7-36
Troubleshooting
7
Paper Problems
Paper curls.
Cause 1 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements,
on p. 2-2)
Cause 2 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper
Requirements, on p. 2-2)
Cause 3 The paper is too thin.
Remedy 1 Set [Paper Type] to [Plain Paper L] in the printer driver.
In order to specify the setting for [Paper Type],...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-430.png "Page 431
7-36
Troubleshooting
7
Paper Problems
Paper curls.
Cause 1 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements,
on p. 2-2)
Cause 2 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper
Requirements, on p. 2-2)
Cause 3 The paper is too thin.
Remedy 1 Set [Paper Type] to [Plain Paper L] in the printer driver.
In order to specify the setting for [Paper Type],...")
![Page 432
7-37When Nothing is Printed
7
Troubleshooting
When Nothing is Printed
Check the following items if nothing is printed when printing from an application:
1Check if any error message is displayed in the Printer Status
Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT
Software, on p. 3-85)
2Print a test page.
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog
box.
■When the test page is printed correctly
Printing can be...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-431.png "Page 432
7-37When Nothing is Printed
7
Troubleshooting
When Nothing is Printed
Check the following items if nothing is printed when printing from an application:
1Check if any error message is displayed in the Printer Status
Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT
Software, on p. 3-85)
2Print a test page.
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog
box.
■When the test page is printed correctly
Printing can be...")
![Page 433
7-38Installation Problems
Troubleshooting
7
Installation Problems
If USB Class Driver and LBP3500 Printer Driver cannot be installed properly,
perform the following procedure to check problems.
NOTE
For details on problems on the network installation, see Chapter 4 Troubleshooting in
Network Guide.
*1[Programs] for Windows 98/Me/2000
*2[Add/Remove Programs Properties] for Windows 98/Me; [Add/Remove Programs] for Windows 2000; [Uninstall a
program] for Windows Vista
Uninstall the USB class driver. See...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-432.png "Page 433
7-38Installation Problems
Troubleshooting
7
Installation Problems
If USB Class Driver and LBP3500 Printer Driver cannot be installed properly,
perform the following procedure to check problems.
NOTE
For details on problems on the network installation, see Chapter 4 Troubleshooting in
Network Guide.
*1[Programs] for Windows 98/Me/2000
*2[Add/Remove Programs Properties] for Windows 98/Me; [Add/Remove Programs] for Windows 2000; [Uninstall a
program] for Windows Vista
Uninstall the USB class driver. See...")
![Page 434
7-39
Troubleshooting
7
Installation Problems
When Uninstallation Fails
If you cannot uninstall the CAPT software using the Uninstaller that was created
during installation, use the following procedure to uninstall the CAPT software from
[Add or Remove Programs].
1From the [Start] menu, select [Control Panel], and then click
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control
Panel], and then double-click [Add/Remove Programs].
For Windows Server 2003:...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-433.png "Page 434
7-39
Troubleshooting
7
Installation Problems
When Uninstallation Fails
If you cannot uninstall the CAPT software using the Uninstaller that was created
during installation, use the following procedure to uninstall the CAPT software from
[Add or Remove Programs].
1From the [Start] menu, select [Control Panel], and then click
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control
Panel], and then double-click [Add/Remove Programs].
For Windows Server 2003:...")
![Page 435
7-40
Troubleshooting
7
Installation Problems
NOTE
•If [Canon LBP3500] is not displayed in the dialog box, perform Uninstalling the
USB Class Driver (See p. 7-41), and then install the CAPT software again.
•If you are using Windows Vista and the [User Account Control] dialog box appears,
click [Continue].
3Select the name of this printer, then click [Delete].
4Click [Yes].
Uninstallation starts. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-434.png "Page 435
7-40
Troubleshooting
7
Installation Problems
NOTE
•If [Canon LBP3500] is not displayed in the dialog box, perform Uninstalling the
USB Class Driver (See p. 7-41), and then install the CAPT software again.
•If you are using Windows Vista and the [User Account Control] dialog box appears,
click [Continue].
3Select the name of this printer, then click [Delete].
4Click [Yes].
Uninstallation starts. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.")
![Page 436
7-41
Troubleshooting
7
Installation Problems
6Restart Windows.
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT
software properly after uninstalling it once or when you cannot uninstall the CAPT
software.
1Make sure that the computer is connected to the printer with
the USB cable and that the printer is ON.
2From the [Start] menu, select [Control Panel], and then click
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start]...](http://img.usermanuals.tech/thumb/14/56526/w64_canon_laser_shot_lbp3500-user-guide-435.png "Page 436
7-41
Troubleshooting
7
Installation Problems
6Restart Windows.
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT
software properly after uninstalling it once or when you cannot uninstall the CAPT
software.
1Make sure that the computer is connected to the printer with
the USB cable and that the printer is ON.
2From the [Start] menu, select [Control Panel], and then click
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start]...")
7-36 Troubleshooting 7 Paper Problems Paper curls. Cause 1 Paper is damp since the paper has been stored in unsuitable condition. Remedy Replace the paper with new one and print again. (See Paper Requirements, on p. 2-2) Cause 2 Paper is inappropriate. Remedy Replace the paper with one that can be used with this printer. (See Paper Requirements, on p. 2-2) Cause 3 The paper is too thin. Remedy 1 Set [Paper Type] to [Plain Paper L] in the printer driver. In order to specify the setting for [Paper Type], display the [Paper Source] sheet. Remedy 2 Set [Special Print Mode] to [Special Settings 4] in the printer driver. If this solves the problem, set [Special Print Mode] to [Off]. In order to specify the setting for [Special Print Mode], display the [Advanced Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and then clicking [Advanced Settings] in the [Finishing Details] dialog box. Cause 4 Paper that curls easily is output to the output tray. RemedyWhen printing transparencies, labels, or envelopes that curl easily, switch an output tray to the sub-output tray. (See Output Tray, on p. 2-17) White dust is attached to the printed transparencies. Cause The transparencies were printed just after another type of paper was printed continuously. Remedy If you print transparencies after printing paper other than transparency continuously, chipped paper may attach to the transparencies when they are output. In this case, wipe and remove the chipped paper with a soft cloth.
7-37When Nothing is Printed 7 Troubleshooting When Nothing is Printed Check the following items if nothing is printed when printing from an application: 1Check if any error message is displayed in the Printer Status Window. IMPORTANT If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT Software, on p. 3-85) 2Print a test page. Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog box. ■When the test page is printed correctly Printing can be performed from the CAPT software. Check the application to make sure that all the settings are specified properly. ■When the test page cannot be printed Uninstall the CAPT software, reinstall it, and then print a test page again. (See Uninstalling the CAPT Software, on p. 3-85)
7-38Installation Problems Troubleshooting 7 Installation Problems If USB Class Driver and LBP3500 Printer Driver cannot be installed properly, perform the following procedure to check problems. NOTE For details on problems on the network installation, see Chapter 4 Troubleshooting in Network Guide. *1[Programs] for Windows 98/Me/2000 *2[Add/Remove Programs Properties] for Windows 98/Me; [Add/Remove Programs] for Windows 2000; [Uninstall a program] for Windows Vista Uninstall the USB class driver. See Uninstalling the USB Class Driver, on p. 7-41. Uninstall the CAPT software with Uninstaller. See Uninstalling the CAPT Software, on p. 3-85. Uninstall the CAPT software with Uninstaller. See Uninstalling the CAPT Software, on p. 3-85. Uninstall the CAPT software with Uninstaller. See Uninstalling the CAPT Software, on p. 3-85. Delete [Canon LBP3500] in [Add or Remove Programs]*2. See When Uninstallation Fails, on p. 7-39. Delete [Canon LBP3500] in [Add or Remove Programs]*2. See When Uninstallation Fails, on p. 7-39. Install the CAPT software again. See Installing the CAPT Software, on p. 3-4.Install the CAPT software again. See Installing the CAPT Software, on p. 3-4. [Canon Printer Uninstaller] is displayed in [All Programs]*1 under the [Start] menu.[Canon LBP3500] is displayed in [Add or Remove Programs]*2. Install the CAPT software again. See Installing the CAPT Software, on p. 3-4. Uninstall the USB class driver. See Uninstalling the USB Class Driver, on p. 7-41. Install the CAPT software again. See Installing the CAPT Software, on p. 3-4. [Canon Printer Uninstaller] is displayed in [All Programs]*1 under the [Start] menu.[Canon LBP3500] is displayed in [Add or Remove Programs]*2. Yes NoNoCannot uninstall Cannot uninstall Cannot install Cannot install Yes YesNo NoYes
7-39 Troubleshooting 7 Installation Problems When Uninstallation Fails If you cannot uninstall the CAPT software using the Uninstaller that was created during installation, use the following procedure to uninstall the CAPT software from [Add or Remove Programs]. 1From the [Start] menu, select [Control Panel], and then click [Add or Remove Programs]. For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control Panel], and then double-click [Add/Remove Programs]. For Windows Server 2003: From the [Start] menu, select [Control Panel] ➞ [Add or Remove Programs]. For Windows Vista: From the [Start] menu, select [Control Panel], and then click [Uninstall a program]. 2Select [Canon LBP3500] in the [Add or Remove Programs] dialog box, then click [Change/Remove]. For Windows 98/Me: Select [Canon LBP3500] in the [Add/Remove Programs Properties] dialog box, then click [Add/Remove]. For Windows 2000: Select [Canon LBP3500] in the [Add/Remove Programs] dialog box, then click [Change/Remove]. For Windows Vista: Select [Canon LBP3500] in the [Programs and Features] dialog box, then click [Uninstall/Change].
7-40 Troubleshooting 7 Installation Problems NOTE •If [Canon LBP3500] is not displayed in the dialog box, perform Uninstalling the USB Class Driver (See p. 7-41), and then install the CAPT software again. •If you are using Windows Vista and the [User Account Control] dialog box appears, click [Continue]. 3Select the name of this printer, then click [Delete]. 4Click [Yes]. Uninstallation starts. Please wait a moment. 5Click [Exit]. The [Delete Printer] dialog box closes.
7-41 Troubleshooting 7 Installation Problems 6Restart Windows. Uninstalling the USB Class Driver Uninstalling the USB class driver is required when you cannot install the CAPT software properly after uninstalling it once or when you cannot uninstall the CAPT software. 1Make sure that the computer is connected to the printer with the USB cable and that the printer is ON. 2From the [Start] menu, select [Control Panel], and then click [Add or Remove Programs]. For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control Panel], and then double-click [Add/Remove Programs]. For Windows Server 2003: From the [Start] menu, select [Control Panel] ➞ [Add or Remove Programs]. For Windows Vista: From the [Start] menu, select [Control Panel], and then click [Uninstall a program].
7-42 Troubleshooting 7 Installation Problems 3Make sure that [Canon LBP3500] is not displayed in the [Add or Remove Programs] dialog box, and then click [ ]. For Windows 98/Me: Make sure that [Canon LBP3500] is not displayed in the [Add/Remove Programs Properties] dialog box, and then click [ ]. For Windows 2000: Make sure that [Canon LBP3500] is not displayed in the [Add/Remove Programs] dialog box, and then click [ ]. For Windows Vista: Make sure that [Canon LBP3500] is not displayed in the [Programs and Features] dialog box, and then click [ ]. NOTE If [Canon LBP3500] is displayed in the dialog box, see When Uninstallation Fails (p. 7-39) and delete [Canon LBP3500] in the dialog box. 4From the [Start] menu, select [Control Panel], and then click [Performance and Maintenance] ➞ [System]. For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control Panel], and then double-click the [System] icon. For Windows Server 2003: From the [Start] menu, select [Control Panel] ➞ [System]. For Windows Vista: From the [Start] menu, select [Control Panel], and then click [Hardware and Sound] ➞ [View hardware and devices]. NOTE If you are using Windows Vista and the [User Account Control] dialog box appears, click [Continue].
7-43 Troubleshooting 7 Installation Problems 5Click [Hardware] ➞ [Device Manager], and then double-click [Universal Serial Bus controllers]. For Windows 98/Me: Display the [System Properties] dialog box, click the [Device Manager] tab, and then double-click [Universal Serial Bus controllers]. For Windows Vista: Double-click [Universal Serial Bus controllers]. 6Right-click [USB Printing Support], then select [Uninstall] from the pop-up menu. For Windows 98, select [Canon LBP3500], for Windows Me, select [Canon CAPT USB Device], and then click [Remove].
7-44 Troubleshooting 7 Installation Problems IMPORTANT •If the USB class driver is under [Other Devices], the printer is not installed properly. According to your operating system, select and delete any one of [Canon LBP3500], [Canon CAPT USB Device], or [Unknown device]. •Never delete any drivers for other devices. If you delete them by mistake, Windows may not operate properly. •If the USB class driver is not installed properly, [USB Printing Support] (for Windows 2000/XP/Server 2003/Vista), [Canon CAPT USB Device] (for Windows Me), or [Canon LBP3500] (for Windows 98) is not displayed. 7When the [Confirm Device Removal] ([Confirm Device Uninstall] for Windows Vista) dialog box appears, click [OK]. 8Click []. [Device Manager] closes. 9Disconnect the USB cable from the computer, then restart Windows. After Windows restarts, reinstall the CAPT software. (See Installing the CAPT Software, on p. 3-4) Problems on Local Installation When installing the printer driver from the CD-ROM, the printer is not recognized automatically even after the USB cable is connected. Cause 1 The USB cable has already been connected and the printer is ON before installing the printer driver. Remedy Turn the printer OFF and disconnect the USB cable. Then, connect the USB cable again and turn the printer ON.
7-45 Troubleshooting 7 Installation Problems Cause 2 The printer is OFF. Remedy Turn the printer ON. Cause 3 The USB cable is not connected properly. Remedy Make sure that the printer and computer are connected with the USB cable properly. Cause 4 An inappropriate USB cable is being used. Remedy Use a USB cable appropriate for the USB interface of this printer. The USB interface of this printer is USB 2.0 Hi-Speed (Windows 2000/XP/Server 2003/ Vista only) and USB Full-Speed (USB1.1 equivalent). Use a USB cable with the following symbol. Cause 5 The printer driver cannot be installed from CD-ROM Setup. Remedy Install the printer driver with plug and play. (See Installing with Plug and Play, on p. 3-12) When the printer driver is installed from the [Printers and Faxes] folder or the [Printers] folder, [Local printer attached to this computer]* cannot be selected (Windows 2000/XP/Server 2003). Cause Installation was performed by a user who is not a member of Administrators. Remedy CAPT (Canon Advanced Printing Technology) software needs to be installed by a member of Administrators. Have a user with the correct permissions to install the software. *On Windows 2000, this becomes [Local printer]. When the printer driver is installed from the [Printers] folder, the message appears (Windows Vista). Cause Installation was performed by a user who is not a member of Administrators. Remedy CAPT (Canon Advanced Printing Technology) software needs to be installed by a member of Administrators. Have a user with the correct permissions to install the software.