Canon Imageprograf Ipf825 User Guide
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Installation problems Removing Installed Printer Drivers .................................................................................................................. 875Removing Installed Printer Drivers Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows) Remove the printer driver as follows. Note • In Windows 2000/Windows XP/Windows Server 2003/Windows Vista/Windows Server 2008, you must log on with administrative rights, such as those of the Administrator account. 1. From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driv- er Uninstaller to display the Delete Printer window. 2. Select the printer in the list and click Delete. 3. Click Yes after the Warning message is displayed. 4. Make sure that the printer has been removed from the list, and then click Exit.Removing printer drivers and imagePROGRAF Printmonitor (Macintosh) Remove the printer driver or imagePROGRAF Printmonitor as follows. 1. Insert the User Software CD-ROM provided with the printer in the CD-ROM drive. 2. Start the printer driver installer included in the User Software CD-ROM. Open the OS X folder and double-click iPF Driver Installer X. 3. In the upper left menu, choose Uninstall, and then click Uninstall. 4. Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor. Removing imagePROGRAF Status Monitor (Windows) Remove imagePROGRAF Status Monitor as follows. Note • The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Windows. 1. Select Control Panel from the start menu. 2. Select Add or Remove Programs. Troubleshooting > Installation problems > iPF825 Removing Installed Printer Drivers 12 875
3. Select imagePROGRAF Status Monitor, and then click the Change/Remove button.Removing imagePROGRAF Device Setup Utility (Windows) Remove imagePROGRAF Device Setup Utility as follows. 1. From the Windows start menu, select Programs > imagePROGRAF Device Setup Utility > Uninstaller (image- PROGRAF Device Setup Utility) to start the wizard. 2. In the wizard window, click Delete, and then click Next. 3. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility. Troubleshooting > Installation problems > Removing Installed Printer Drivers iPF82512 876
HP-GL/2 problems Lines or images are missing in the HP-GL/2 data that was printed. ...............................................................877 Lines Are Printed Too Thick or Thin During HP-GL/2 Printing ........................................................................877 HP-GL/2 jobs are printed in monochrome (or color). ...................................................................................... 877 Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing ......................................................877 HP-GL/2 jobs are printed 6 mm larger than specified ..................................................................................... 878 HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ............................................878 HP-GL/2 printing takes a long time. ................................................................................................................ 878 The printer stops when printing a HP-GL/2 job (the carriage stops moving) ...................................................878Lines or images are missing in the HP-GL/2 data that was printed. Cause Corrective Action The memory is full. Check the size of the data in the print job. An HP-GL/2 command not supported by this printer was re- ceived. Check the print job and settings. The printer has received print data that includes HP RTL commands when Auto Rotate is On. Set Auto Rotate to Off before attempting to print again. (See "Main Menu Settings .") →P.730 Lines Are Printed Too Thick or Thin During HP-GL/2 Printing Cause Corrective Action The Line Width setting in the main menu is incorrect. Confirm the selection in Line Width. If fine lines are printed faint, setting ThickenFi- neLines to On in the main menu will print the lines more distinctly. (See "Main Menu Settings .") →P.730 HP-GL/2 jobs are printed in monochrome (or color). Cause Corrective Action The Color Mode is incorrect. On the printer Control Panel, check the Color Mode setting. (See "Main Menu Settings .") →P.730 However, for optimal Printhead performance, the printer consumes trace amounts of color ink even when Monochrome is selected as Color Mode.Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing Cause Corrective Action AdjustFaintLines in the main menu is set to On. Selecting Off may help produce the expected results. However, lines in some colors may appear broken. Troubleshooting > HP-GL/2 problems > iPF825 Lines or images are missing in the HP-GL/2 data that was printed. 12 877
HP-GL/2 jobs are printed 6 mm larger than specified Cause Corrective Action The page size of the HP-GL/2 print job, as created in the source ap- plication, is incorrect. In MAIN MENU , set PageSizeProcess1 to On. (See " Main Menu Settings.") →P.730 HP-GL/2 jobs are printed at maximum size, even if a standard size is specified Cause Corrective Action The page size of the HP-GL/2 print job, as cre- ated in the source application, is incorrect. In MAIN MENU , set PageSizeProcess2 or Conserve Paper to On. The layout will be changed to the optimal layout. (See "Main Menu Settings .") →P.730 HP-GL/2 printing takes a long time. Cause Corrective Action Large print jobs with a lot of data take longer to print. On the printer Control Panel, set Input Resolution to 300dpi. (See "Main Menu Settings .") →P.730 The printer stops when printing a HP-GL/2 job (the carriage stops moving) Cause Corrective Action The printer is analyzing the print job. Either wait a while for printing to resume, or on the printer Control Panel, set Input Resolution to 300dpi. (See " Main Menu Settings.") →P.730Troubleshooting > HP-GL/2 problems > HP-GL/2 jobs are printed 6 mm larger than specified iPF82512 878
Other problems The printer does not go on .............................................................................................................................. 879 If the Printer Makes a Strange Sound ............................................................................................................. 880 Messages advising to check the maintenance cartridge are not cleared ........................................................880 The printer consumes a lot of ink .................................................................................................................... 881 Ink level detection ............................................................................................................................................ 881The printer does not go on Cause Corrective Action The printer is unplugged. Plug the power cord into the outlet, and then turn on the printer. The specified voltage is not supplied. Check the voltage of the outlet and breaker. (See "Specifications.") →P.761 Troubleshooting > Other problems > iPF825 The printer does not go on 12 879
If the Printer Makes a Strange Sound Cause Corrective Action The printer makes a sound during operation. The following sounds do not indicate a problem with the printer. • There is a sound of vacuum from the Platen To prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under it. • There is a sound when a different size of paper is used and when the Carriage goes from side to side This may happen especially when using B0 or 44-inch paper. When paper of a different size is used, a valve is automatically activated to switch the area for pa- per suction, which may make a sound. This mechanism prevents vacuum from Vacuum holes where there is no paper. In addition, ink is ejected in sync with the movement of the Carriage back and forth to ensure opti- mal ink flow. At this time, the valve automatically switches the area for paper suction, which may make a sound. • Roll paper makes a fluttering sound during printing There may be a fluttering sound when large paper is advanced. • You suddenly hear the tone for cleaning operations At regular intervals, for printer maintenance, cleaning operations will begin automatically, even if the printer is in Sleep mode. • You suddenly hear the tone for ink agitation At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the printer is in Sleep mode. Ink agitation takes about a minute and a half. The ink is also agitated automatically under the following conditions. Note that other operations are not possible while "Agitating" is displayed on the control panel. • After the printer is turned on. (The time for agitation varies depending on how long the printer has been turned off—between about a minute and a half to twenty minutes. During agitation, you can print or do other operations after the printer goes Online.) • After data transmission. (After about a minute and a half, the printer goes Online, and printing operations begin. However, printing may start later after data reception, depending on the size of print data.) • After ink tank replacement. (Ink agitation takes about three and a half minutes. During agitation, you can print or do other operations after the printer goes Online.) In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared Cause Corrective ActionThe printer has not detected the new Maintenance Cartridge that was used to replace the old one. Remove the new Maintenance Cartridge you have just installed and insert it again firmly. Restart the printer.Troubleshooting > Other problems > If the Printer Makes a Strange Sound iPF82512 880
The printer consumes a lot of ink Cause Corrective Action Many full-page color im- ages are printed. In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indicate a problem with the printer. Head Cleaning B is used often. Head Cleaning B consumes a lot of ink. This does not indicate a problem with the printer. Unless the printer has been moved or stored for a long period or you are trou- bleshooting Printhead problems, we recommend not performing Head Cleaning B, to the extent possible. You have just finished ini- tial installation, when more ink is consumed to fill the system. After initial installation or at the first-time use after transfer, ink flows into the system between the Ink Tank and Printhead, which may cause the ink level indicators to drop to 80%. This does not indicate a problem with the printer. The printhead nozzles are clogged. Check for nozzle clogging. (See "Checking for Nozzle Clogging .") →P.813 Ink level detection Ink level detection will be deactivated if you load ink tanks once emptied.Ink level detection Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during print- ing, which prevents printer damage. (See "Ink Tanks.") →P.799 This function will not work correctly if you use refill ink tanks. As a result, printing stops. Thus, before using refill ink tanks, you must cancel the ink level detection. Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink. Caution • After ink level detection has been disabled, this function cannot be reactivated for the currently loaded Ink Tank. To use ink level detection again, replace the Ink Tank with a new ink tank specified for use with the printer. • Repeatedly removing and inserting an Ink Tank may damage the connection between the Ink Tank and the printer, which may cause ink leakage from the Ink Tank and damage the printer. Disabling ink level detection 1. On the Display Screen, a message indicates that the ink level cannot be detected. After checking the message, press the ▶ button. Troubleshooting > Other problems > iPF825 The printer consumes a lot of ink 12 881
2. Press ▲ or ▼ to select Information, and then press the OK button.3. A confirmation message is shown on the Display Screen about disabling ink level detection. After checking the mes- sage, press the ▶ button. 4. After checking the message, press the ▶ button.5. Press ▲ or ▼ to select Yes, and then press the OK button.Troubleshooting > Other problems > Ink level detection iPF82512 882
6. Check the message and press the ▶ button.7. Check the message and press the ▶ button.8. Press ▲ or ▼ to select Yes, and then press the OK button.9. A confirmation message about updating ink information is shown on the Display Screen. After checking the mes- sage, press the ▶ button. Troubleshooting > Other problems > iPF825 Ink level detection 12 883
10. Press ▲ or ▼ to select Yes, and then press the OK button.Ink level detection is now disabled, and the printer goes online. Troubleshooting > Other problems > Ink level detection iPF82512 884