Canon Imageprograf Ipf825 User Guide

							6.
Open the Top Cover, and if there is a paper jam at the position shown, push it inside with your fingers. The paper will drop to the floor or to the lower part of the printer.
Note
• If paper remains in the lower part of the printer, push it to the floor with your fingers.
• If 
the paper does not drop to the floor or to the lower part of the printer, fold an A4 sheet three times,
insert it through the gap of the Platen (a) and the Paper Retainer (b), and push the jammed paper out. Troubleshooting 
> Problems Regarding Paper >
iPF825
Troubleshooting When Paper Jams are not Found 12
855
 
						

							7.
Lower the Release Lever and close the Top Cover. 8.
In a crouching position, push the Roll Unit in. 9.
Position the Wheeled Output Stacker by the printer.   (See "Using the Wheeled Output Stacker.") →P.671
10. Turn the printer on.   (See "Turning the Printer On and Off.") →P.702
Roll Paper Cannot be Inserted into the Paper Feed Slot
Cause
Corrective Action
The roll paper is warped. Straighten out curls and reload the roll.
If paper cannot be advanced from Roll 2 (Lower),
the Roll Unit Cable is disconnected. Connect the Roll Unit Cable firmly to the Roll Unit Power Sup-
ply Inlet and the inlet on the roll unit.Troubleshooting > Problems Regarding Paper >
Roll Paper Cannot be Inserted into the Paper Feed Slot
iPF82512
856
 
						

							Cannot Load Sheets
Cause
Corrective Action
The paper source selection is incorrect. Press the Feeder Selection  button to activate the Cut Sheet lamp.Paper is not cut straight
Cause
Corrective Action
The paper is bent or curled at the cut position. Straighten out any curling by the edges of the paper.
Paper rises by the ends of the cut position before it is cut. Reload the paper correctly. Paper is not cut
Cause
Corrective Action
In the printer driver,  No or Print Cut Guideline is specified
in Auto Cut. Specify Yes in Auto Cut in the printer driver.
In MAIN MENU , Eject or Manual is specified in  Cutting
Mode. Specify Automatic in Cutting Mode in MAIN
MENU. The size of clear film cannot be detected
Cause
Corrective Action
The Platen is soiled with ink or other substances. Open the Top Cover and clean the entire Platen.  (See "Cleaning Inside the Top Cover.") →P.833Troubleshooting > Problems Regarding Paper >
iPF825
Cannot Load Sheets 12
857
 
						

							Printing does not start
The Data lamp on the Control Panel does not light up .................................................................................... 858
The printer does not respond even if print jobs are sent .................................................................................858
 
Ink Filling.. is displayed ................................................................................................................................... 858
The display screen indicates Agitating ............................................................................................................ 859The Data lamp on the Control Panel does not light up
Cause
Corrective Action
The printer is not on. Make sure the power cord is securely plugged in, all the way. Press the  Power but-
ton to turn on the printer. The target printer was not selec-
ted when printing. (The printer is
in Sleep mode.)
In Windows, select the printer by clicking 
Select Printer or Printer in the printing
dialog box and try printing again.
In Mac OS X, open the dialog box of the printer driver, select the printer from the
list of Printer , and try printing again. The print job is paused. (The
printer is in Sleep mode.)
In Windows, restart the print job as follows.
1. Select the printer icon in the  Printers and Faxes (or Printers ) window.
2. Clear Pause Printing in the  File menu to restart the print job.
In Mac OS X, restart the print job as follows.
1. Click  Print 

& Fax. (This is identified as  Printer Setup Utility or Print Center
in other versions of Mac OS X.)
2. Select  the  printer,  and  then  Resume  Printer  (or Start  Jobs   )  in  the Printers
menu to restart the print job. The printer does not respond even if print jobs are sent
Cause
Corrective Action
The printer is offline. Press the Online button on the Control Panel to bring the printer on-
line.
You have printed when select  Save in mail
box is selected in  Output Method.Print the job saved on the printer's hard disk.
 (See "Printing Saved Jobs .") →P.578
Ink Filling.. is displayed
Cause
Corrective Action
The printer was forced off during oper-
ation. Wait until the system has been filled with ink. This process may take about
ten minutes. Troubleshooting 
> Printing does not start >
The Data lamp on the Control Panel does not light up
iPF82512
858
 
						

							The display screen indicates Agitating
Cause
Corrective Action
Ink agitation is in
progress. The time for agitation varies depending on how long the printer has been turned off. (Between
about a minute and a half to twenty minutes.) During agitation, you can print or do other opera-
tions after the printer goes  Online. Troubleshooting > Printing does not start >
iPF825
The display screen indicates Agitating 12
859
 
						

							The printer stops during a print job
An error message is shown on the Display Screen ......................................................................................... 860
The printer ejects blank, unprinted paper ........................................................................................................ 860
  An error message is shown on the Display Screen
Status
Corrective Action
An error message is displayed during printing. Check the error message and take action as necessary.
(See "Error Messages →P.886
.")
The last portion of roll paper was used during a print job,
and paper could not be advanced because the trailing edge
is taped to the roll. Remove the used roll and insert a new roll.
 (See "Removing the Roll from the Printer .") →P.644
 (See "Removing the Roll Holder from Rolls .") →P.649
 (See "Loading and Printing on Rolls .") →P.3
The printer ejects blank, unprinted paper
Status
Corrective Action
The leading edge of the roll paper
was cut to straighten it. This operation is normal.
The printer cuts the leading edge of the roll to straighten it and ejects the scraps
when Trim Edge First
 in the printer menu is On or when Trim Edge First  is
Automatic and the leading edge is slanted. The printer is ready to print after this
initial preparation.
When Off is selected under  Trim Edge First, the edge is not cut and scraps are
not removed.
The Printhead nozzles are clog-
ged. Print a test pattern to check the nozzles and make sure the Printhead is in good
condition for printing.
 (See "Checking for Nozzle Clogging .") →P.813
Clean the Printhead if the nozzles are clogged.  (See "Cleaning the Printhead .") →P.815
A print job was received from an
incompatible printer driver. Use the correct imagePROGRAF printer driver for the printer and try printing
again.
The printer has received print data
that includes HP RTL commands
when Auto Rotate is On. Set Auto Rotate to Off before attempting to print again.
 (See "Main Menu Settings .") →P.730
The printer is damaged. Contact your Canon dealer for assistance.Troubleshooting 
> The printer stops during a print job >
An error message is shown on the Display Screen
iPF82512
860
 
						

							Problems with the printing quality
Printing is faint ................................................................................................................................................. 861
Paper rubs against the printhead .................................................................................................................... 862
The edges of the paper are dirty ..................................................................................................................... 863
The surface of the paper is dirty ...................................................................................................................... 863
The back side of the paper is dirty .................................................................................................................. 864
 
Printed colors are inaccurate
........................................................................................................................... 864
Banding in different colors occurs ................................................................................................................... 865
Colors in printed images are uneven ............................................................................................................... 865
Image Edges are Blurred or White Banding Occurs ....................................................................................... 866
Setting the Blue Switch on the Platen ......................................................................................................... 867
The contrast becomes uneven during printing ................................................................................................ 870
 
The length of printed images is inaccurate ...................................................................................................... 870
Documents are printed crooked ...................................................................................................................... 870
Documents are printed in monochrome .......................................................................................................... 870
 
Line thickness is not uniform ........................................................................................................................... 871
Lines are misaligned ....................................................................................................................................... 871
 
Problems with the printing quality caused by the type of paper ......................................................................872Printing is faint
Cause
Corrective Action
You may be printing on the wrong
side of the paper. Print on the printing surface.
The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged.  (See "Checking for Nozzle Clogging.") →P.813
Because the printer was left without
ink tanks installed for some time,
ink has become clogged in the ink
supply system. After the ink tanks have been installed for 24 hours, run 
Head Cleaning B.
 (See "Cleaning the Printhead .") →P.815
Paper is jammed inside the Top
Cover. Follow the steps below to remove the jammed piece of paper inside the Top
Cover.
1. Press the Online button to bring the printer offline.
2. Open the Top Cover and make sure the Carriage is not over the Platen.
3. Remove any scraps of paper inside the Top Cover.
 (See "Clearing Jammed Roll Paper .") →P.847
 (See "Clearing a Jammed Sheet .") →P.851
4. Close the Top Cover.
During borderless printing, the ink
was not dry enough before cutting. Specify a longer drying period in the printer menu, in 
Roll DryingTime in Pa-
per Details.  (See "Main Menu Settings .") →P.730
Printing may be faint if  Print Qual-
ity in Advanced Settings in the
printer driver is set to  Standard or
Draft. In Advanced Settings of the printer driver, choose 
Highest or High in Print
Quality.
Printing in  Draft or Standard mode is faster and consumes less ink than in
Highest or High modes, but the printing quality is lower. Troubleshooting 
> Problems with the printing quality >
iPF825
Printing is faint 12
861
 
						

							Cause
Corrective Action
Printing may be faint if  Print Qual-
ity in Advanced Settings in the
printer driver is set to  Standard or
Draft.  (See "Giving Priority to Particular Graphic Elements and Colors for Print-
ing .") →P.56
Paper rubs against the printhead
Cause
Corrective ActionThe type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in the printer driver.
 (See "Loading Rolls in the Printer .") →P.634
 (See "Loading Sheets in the Printer .") →P.664
Make sure the same type of paper is specified in the printer driver as you have
loaded in the printer.
1. Hold down the Stop button for a second or more to cancel printing.
2. Change the type of paper in the printer driver and try printing again.
Paper has been loaded incorrectly,
causing it to wrinkle. Reload the paper.
 (See "Loading Rolls in the Printer .") →P.634
 (See "Loading Sheets in the Printer .") →P.664
The Printhead is set too low. In Head Height, choose  Automatic.
 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683
You are printing on heavyweight
paper or paper that curls or wrin-
kles easily after absorbing ink.
When printing on Heavyweight Coated Paper or other paper-based media, choose
a VacuumStrngth setting of Strong or Strongest. If paper still rubs against the
printhead, try raising the Printhead by setting  Head Height to Highest.
 (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691
 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683
When printing on CAD Tracing Paper or other film-based media, choose a  Vac-
uumStrngth  setting of Standard, Strong, or Strongest. If paper still rubs
against the printhead, try raising the Printhead by setting  Head Height to High-
est.
 (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691
 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683
When printing on paper 0.1 mm (0.004 in) thin or thinner, choose a  Vac-
uumStrngth  setting of Weakest. If paper still rubs against the printhead, try rais-
ing the Printhead by setting  Head Height to Highest.
 (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691
 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683
When you have loaded paper, the
paper you have loaded does not
match the type selected on the
Display Screen. Be sure to select the correct type of paper in the printer menu when loading paper.
 (See "Loading Rolls in the Printer .") →P.634
 (See "Loading Sheets in the Printer .") →P.664Troubleshooting > Problems with the printing quality >
Paper rubs against the printhead
iPF82512
862
 
						

							The edges of the paper are dirty
Cause
Corrective Action
The Platen has become dirty after
borderless printing or printing on
small paper. Open the Top Cover and clean the Platen.
 (See "Cleaning Inside the Top Cover .") →P.833
The paper type as specified on the
printer does not match the type
specified in the printer driver.
Make sure the same paper type is specified on the printer as in the printer driver.
 (See "Selecting the Paper Type (Roll) .") →P.642
 (See "Selecting the Paper Type (Sheet) .") →P.663
Make sure the same paper type is specified in the printer driver as on the printer.
1. Hold down the Stop  button for a second or more to cancel printing.
2. Change the paper type in the printer driver and try printing again.
The paper is wrinkled or warped. Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously.
 (See "Loading Rolls in the Printer .") →P.634
 (See "Loading Sheets in the Printer .") →P.664
A cut line is printed because the
function to reduce cutting dust has
been activated. If this function is not needed, deactivate 
CutDustReduct. through the printer
menu.  (See "Main Menu Settings.") →P.730
The Printhead is set too low. In Head Height, choose  Automatic.
 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683
You are printing on heavyweight
paper or paper that curls or wrin-
kles easily after absorbing ink.
When printing on Heavyweight Coated Paper or other paper-based media, choose
a VacuumStrngth setting of Strong or Strongest. If paper still rubs against the
printhead, try raising the Printhead by setting  Head Height to Highest.
 (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691
 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683
When printing on CAD Tracing Paper or film-based media, choose a  Vac-
uumStrngth  setting of Standard, Strong, or Strongest. If paper still rubs
against the printhead, try raising the Printhead by setting  Head Height to High-
est.
 (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691
 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683
The Ejection Guide is soiled. Clean the Ejection Guide.  (See "Cleaning the Printer Exterior .") →P.833
The surface of the paper is dirty
Cause
Corrective Action
The Paper Retainer is soiled. Clean the Paper Retainer.  (See "Cleaning Inside the Top Cover .") →P.833
You are using a paper that
does not dry easily.
In the Control Panel menu, set 
Roll DryingTime to at least 1 min.
 (See "Main Menu Settings .") →P.730
When paper that does not dry easily is used for printing, it may curl during printing
and touch the Output Tray. Troubleshooting > Problems with the printing quality >
iPF825
The edges of the paper are dirty 12
863
 
						

							Cause
Corrective ActionYou are using a paper that
does not dry easily.
In this case, in the Control Panel menu, complete the settings for 
Dry time and Area
in Scan Wait Time .
However, note that printing will now take longer.  (See "Main Menu Settings.") →P.730
The back side of the paper is dirty
Cause
Corrective ActionThe Platen has become dirty after borderless print-
ing or printing on small paper.
Open the Top Cover and clean the Platen.
 (See "Cleaning Inside the Top Cover .") →P.833
Set CarriageScanWdth to Fixed .The Platen has become soiled due to printing on the
Platen because width detection is deactivated.
Activate width detection, and open the Top Cover and clean the
Platen.
 (See "Cleaning Inside the Top Cover .") →P.833
Open the Top Cover and clean the Platen. After this, manually
advance the roll onto the Platen before printing.
 (See "Cleaning Inside the Top Cover .") →P.833
 (See "Feeding Roll Paper Manually .") →P.650
The Paper Retainer is soiled. Clean the Paper Retainer.
 (See "Cleaning Inside the Top Cover .") →P.833
Printed colors are inaccurate
Cause
Corrective Action
Color adjustment has not been activated in the  Ad-
vanced Settings of the printer driver. In the Advanced Settings of the printer driver, access 
Color Set-
tings in Color Mode to adjust colors. Colors have not been adjusted on the computer or
monitor. Refer to the computer and monitor documentation to adjust the
colors.
Adjust the settings of the color management software, referring to
the software documentation as needed.
The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clog-
ged.
 (See "Checking for Nozzle Clogging .") →P.813
In the Windows printer driver,  Application Color
Matching Priority  is not selected. Click Special Settings
 on the Layout sheet of the printer driver
and select  Application Color Matching Priority  in the dialog
box.
Printhead characteristics gradually change through
repeated use, and colors may change. Adjust the Printhead alignment.
 (See "Automatic Straightening of Lines and Colors (Auto
Head Adj.).") →P.676
 (See "Manual Straightening of Lines and Colors (Manual
Head Adj) .") →P.678Troubleshooting > Problems with the printing quality >
The back side of the paper is dirty
iPF82512
864