Brother Mfc 8220 User Manual
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 WARNING To prevent damage to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5Open the back output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7. If you have to pull the paper toward the back of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts. Print a few copies of the test page until the scattering of toner stops.
12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE WARNING After you have just used the MFC, some internal parts of the MFC are extremely HOT! Wait for the MFC to cool down before you touch the internal parts of the MFC. 6Open the jam clear cover (fuser cover). Pull the jammed paper out of the fuser unit. 7Close the jam clear cover (fuser cover). Close the back output tray. HOT! Back view Jam Clear Cover (Fuser Cover) Back Output Tray
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 8Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit. Then put the toner cartridge back in the drum unit. 9Put the drum unit and toner cartridge assembly back in the MFC. 10Put the paper tray in the MFC. 11Close the front cover.
12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your MFC If you think there is a problem with the way your faxes look, make a copy first . If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips. DIFFICULTYSUGGESTIONS Printing or Receiving Faxes Condensed print and horizontal streaks or the top and bottom of sentences are cut off.If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother or your dealer for service. Vertical black lines when receiving.Sometimes you may see vertical streaks/black lines on the faxes you receive. Your MFC’s primary corona wire for printing may be dirty, or the sending party’s fax scanner may be dirty. Clean your primary corona wire. (See Cleaning the drum unit on page 12-24.) Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues call your dealer for service. Horizontal streaks; lines are missing.You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages.If the received data is divided and printed on two pages or if you get an additional blank page, make sure that auto reduction setting is turned On. (See Printing a reduced incoming fax (Auto Reduction) on page 5-6.) Phone Line or Connections Dialing does not work Check for a dial tone. Change Tone/Pulse setting. (See Setting Tone or Pulse dialing mode (Not available in New Zealand) on page 4-11.) Check all line cord connections and that the curled handset cord is not in the EXT socket. Check the power cord connection. The MFC does not answer when called.Make sure the MFC is in the correct receiving mode for your setup. (See Choosing the Receive Mode on page 5-1 and To select or change your Receive Mode on page 5-2.) Check for a dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the MFC’s telephone socket. If there is no ringing when you call your MFC, ask your telephone company to check the line. No dial tone on the handset Press Hook/Hold/Recall—OR—Lift the handset. If you hear no dial tone, check telephone line cord connections at the machine and wall socket. Check that handset curled cord is connected to the machine’s handset socket. Test the wall socket with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company. Sending Faxes Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your MFC’s scanner operation. If copy quality is not good, clean the scanner. (See Cleaning the scanner on page 12-22.)
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘RESULT:NG’ or, on the Transmission Verification Report, your MFC may be out of memory. To gain extra memory, you can turn off Fax Storage (see Setting Fax Storage on page 8-2), print fax messages in memory (see Polling on page 5-11) or cancel a Delayed Fax or Polling Job (see Canceling a fax in progress on page 6-9). If the problem continues, ask the telephone company to check your phone line. Vertical black lines when sending.If the copy you made shows the same problem, your scanner is dirty. (See Cleaning the scanner on page 12-22.) The other party does not receive my fax.Send a manual fax so you can listen to make sure the other party’s machine is answering. Press Hook/Hold/Recall (or lift the handset) and dial the number. Wait to hear fax receiving tones, and then press Start. Handling Incoming Calls MFC ‘Hears’ Voice as CNG Tone.If your MFC is set to Fax Detect On, it is more sensitive to sounds. Your MFC may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 5-5.) Transferring a Fax Call to the MFC.If you answered at the MFC, press Start and hang up immediately. If you answered on an external or extension phone, press your Remote Activation Code (default setting is 51 ( 91 for New Zealand). When your MFC answers, hang up. Custom features on a single line.If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single phone line with your MFC, it may create a problem sending or receiving fax data. Menu Setting Difficulties The MFC beeps when you try to access the Setup Receive and Setup Send menus.Make sure that MFC is in Fax mode. If the Fax key is not illuminated, press it to turn on Fax mode. Setup Receive setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when the MFC is in Fax mode. Copy Quality Difficulties Vertical streaks appear in copies.Sometimes you may see vertical streaks on your copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. (See Cleaning the scanner on page 12-22 and Cleaning the drum unit on page 12-24.) Printer Difficulties The MFC does not print. Check the following: The MFC is plugged in and power switch turned on. The toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 12-30.) The interface cable is securely connected between the MFC and computer. (See the Quick Setup Guide.) Check to see if LCD is showing an error message. (See Error messages on page 12-1.) The MFC prints unexpectedly or it prints garbage.Reset the MFC or turn it off and then on again. Check the primary settings in your application software to make sure it is set up to work with your MFC. DIFFICULTYSUGGESTIONS
12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE The MFC prints first couple of pages correctly, then some pages have text missing.Your computer is not recognizing the printer’s input buffer full signal. Please make sure to connect the MFC cable correctly. The MFC cannot print full pages of an original document. Out of Memory message occurs.Reduce the printing resolution. Reduce the complexity of your original documents and try again. Reduce the graphic quality, the number of font sizes within your application software or add an optional memory. (See Memory board on page 13-1.) My headers or footers appear when I view my document on the screen but do not appear when I print them.Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this. Scanning Difficulties TWAIN errors appear while scanning.Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort ®, click Scan in the File menu and select the Brother TWAIN driver. Software Difficulties Cannot install software or print.Run the MFL-Pro Suite Repair and Install program on the CD-ROM. This program will repair and reinstall the software. Cannot perform ‘2 in 1 or 4 in 1’ printing.Check that the paper size setting in the application and in the printer driver are the same. Cannot print when using Adobe Illustrator.Try to reduce the print resolution. When using ATM fonts, some characters are missing or some characters are printed in their place.If you are using Windows ® 95/98/98SE/Me, select ‘Printer Settings’ from the ‘Start’ menu. Select the properties of the ‘Brother MFC-8220 or MFC-8220 (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’. “Unable to write to LPT1” or “LPT1 already in use” Error Message appears.1. Make sure the MFC is plugged in and power switch turned on and that it is connected directly to the computer using an IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2. Make sure the MFC is not displaying an error message on the LCD Display. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Setup Group) 4. Check with your computer manufacturer to confirm that the computer’s parallel port settings in the BIOS are set to support a bi-directional machine; i.e. Parallel Port Mode – ECP “MFC is Busy” or “MFC Connect Failure“ Error Message appears. MFC Connect Failure If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show MFC Connect Failure each time you restart Windows ®. You can ignore this message or you can turn it off as follows. Double-click ool\WarnOFF.REG from the supplied CD-ROM. The Scan key on the MFCs control panel will not work unless you restart your PC with the MFC connected. To turn it back on, double-click ool\WarnON.REG from the supplied CD-ROM. DIFFICULTYSUGGESTIONS
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Paper Handling Difficulties The MFC does not load paper. The LCD shows Check Paper or Paper Jam.Check to see if the Check Paper or Paper Jam message appears on the LCD. If it is empty, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again. Check that the manual feed mode is not selected in the printer driver. The MFC does not feed paper from the manual feed tray.Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed mode is selected in the printer driver. How can I load envelopes? You can load envelopes from the manual feed tray. Your application software must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Refer to your software application manual. What paper can I use? You can use plain paper, envelopes, transparencies and labels that are made for laser machines. (See About paper on page 2-1.) How can I clear paper jams? See Paper jams on page 12-5. Print Quality Difficulties Printed pages are curled. Thin or thick paper below the standard can cause this problem. Make sure you select the Paper Type that suits the media type you use. (See Setting the Paper Type on page 4-5 and Media Type on page 2-4 in Software User’s Guide on the CD-ROM.) Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using. —OR— The print media may be too thick or have a rough surface. (See Setting the Paper Type on page 4-5 and Media Type on page 2-4 in Software User’s Guide on the CD-ROM.) Printouts are too light. Set Toner Save mode to off in the Advance tab in the printer driver. (See Toner Save Mode on page 2-7 in Software User’s Guide on the CD-ROM.) Network Difficulties I cannot print over the Network Make sure that your MFC is plugged into the AC power outlet and is online and in Ready mode. Press the Test switch. (See Test switch on page 13-9.) Then the current settings of the NC-9100h are printed.Verify that the cabling and Network connections are good. If possible, try connecting the MFC to a different port on your hub using a different cable. Check to see if there is any LED activity. The NC-9100h has a two color LED for diagnosing problems. DIFFICULTYSUGGESTIONS
12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Improving the print quality This section provides information on the following topics: Examples of poor print qualityRecommendation FaintCheck the printer’s environment. Conditions such as humidity, high temperatures, and so on may cause this print fault. (See Choosing a location on page iv.) If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the printer Properties tab of the driver. —OR— If your MFC is not connected to a computer, turn off Toner Save mode in the MFC itself. (See Toner Save on page 4-8.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Try installing a new drum unit. (See Replacing the drum unit on page 12-30.) Gray backgroundMake sure that you use paper that meets the recommended specifications. (See About paper on page 2-1.) Check the printer’s environment - high temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page iv.) Use a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Use a new drum unit. (See Replacing the drum unit on page 12-30.) GhostMake sure you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem. Make sure that you choose the appropriate media type in the printer driver. (See About paper on page 2-1.) Try using a new drum unit. (See Replacing the drum unit on page 12-30.) Toner specksMake sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See About paper on page 2-1.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 12-30.) Hollow printMake sure that you use paper that meets our specifications. (See About paper on page 2-1.) Choose Thick paper mode in the printer driver, or use thinner paper than you are currently using. Check the printer’s environment because conditions such as high humidity can cause hollow print. (See Choosing a location on page iv.) All blackYou may clear the problem by cleaning the primary corona wire inside the drum unit by sliding the blue tab. Make sure you return the blue tab to the home position ( ▲). (See Cleaning the drum unit on page 12-24.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 12-30.) ABCDEFGH abcdefghijk ABCD abcde 01234 CDEF defgBC bcd23 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 White Spots on black text and graphics at 94 mm intervals Black Spots at 94 mm intervalsIf the problem is not solved after printing a few pages, the drum unit may have glue from label stock on the OPC drum surface. Clean the drum unit as follows: 1 Position the print sample in front of the drum unit, and find the exact position of the poor print. 2 Turn the drum unit gear by hand while looking at the surface of the OPC drum. Do not touch the photosensitive drum with your fingers. 3 When you have located the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a cotton swab until the dust or paper powder on the surface comes off. Do not try to clean the surface of the photosensitive drum with a sharp object. (e.g. ball-point pen, paper clip etc.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 12-30.) Examples of poor print qual ityRecommendation 94 mm 94 mm 94 mm 94 mm Photosensitive drum
12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Black toner marks across the pageThe drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 12-30.) Make sure that you use paper that meets our specifications. (See About paper on page 2-1.) If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. To clean the drum unit, follow the steps in the previous page. Do not use paper that has clips or staples because they will scratch the surface of the drum. If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. White lines across the pageMake sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. Make sure that you select the appropriate media type in the printer driver. The problem may disappear by itself. Try printing multiple pages to clear this problem, especially if the printer has not been used for a long time. The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 12-30.) Lines across the pageClean the inside of the printer and the primary corona wire in the drum unit. (See Cleaning the drum unit on page 12-24.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 12-30.) Black lines down the page Printed pages have toner stains down the page.Clean the primary corona wire of the drum unit. Make sure the primary corona wire cleaner is at the home position ( ▲). The drum unit may be damaged. Install a new drum unit. (See Replacing the drum unit on page 12-30.) The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Make sure that a torn piece of paper is not inside the printer covering the scanner window. The fixing unit may be smudged. Call Brother or your dealer for service. White lines down the pageYou may clear the problem by wiping the scanner window with a soft cloth. (See Cleaning the printer on page 12-23.) The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Page skewedMake sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. Set the paper guides correctly. If you are using the manual feed tray. (See How to load paper on page 2-3.) The paper tray may be too full. Check the paper type and quality. (See About paper on page 2-1.) Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 A B C D E F G H ab cdefgh ijk ABCD abcde 01234