Brother Mfc 8220 User Manual

							IMPORTANT INFORMATION   11 - 11
12Do not place anything in front of the MFC that will block received 
faxes. Do not place nything in the path of received faxes.
13Do not touch a document during printing.
14Never push objects of any kind into this product through cabinet 
slots, since they may touch dangerous voltage points or short 
out parts resulting in the risk of fire or electric shock. Never spill 
liquid of any kind on the product.
15Do not attempt to service this product yourself, as opening or 
removing covers may expose you to dangerous voltage points 
and/or other risks, and may void your warranty. Please refer all 
servicing to our Authorized Service Personnel. A list of 
Authorized Service Centres has been included for your 
convenience, or you may contact the Brother Dealer for Service.
16Unplug this product from the wall outlet and refer servicing to 
Authorized Service Personnel under the following conditions:
■If the power cord is damaged or frayed.
■If the product has been spilled by liquid.
■If the product has been exposed to rain or water.
■If the product does not operate normally when the operating 
instructions are followed. Adjust only those controls that are 
covered by the operating instructions. Improper adjustment 
of other controls may result in damage and will often require 
extensive work by a qualified technician to restore the 
product to normal operation.
■If the product has been dropped or the cabinet has been 
damaged.
■If the product exhibits a distinct change in performance, 
indicating a need for service.
17To protect your product against power surges, we recommend 
the use of a power protection device (Surge Protector).
 
						

							11 - 12   IMPORTANT INFORMATION
For protection against the risk of electrical shock, always 
disconnect all cables from the wall outlet before servicing, 
modifying or installing the equipment.
This equipment may not be used on coin service lines provided 
by the telephone company or connected to party lines.
Brother cannot accept any financial or other responsibilities 
that may be the result of your use of this information, including 
direct, special or consequential damages. There are no 
warranties extended or granted by this document.
 
						

							IMPORTANT INFORMATION   11 - 13
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© Copyright 2004 Brother Industries, Ltd. All rights reserved.
Windows, Microsoft and Windows NT are registered trademarks of 
Microsoft in the U.S. and other countries.
Macintosh and QuickDraw are trademarks or registered trademarks 
of Apple Computer, Inc.
Postscript and Postscript Level 3 are registered trademarks or 
trademarks of Adobe Systems Incorporated.
PaperPort and TextBridge are registered trademarks of ScanSoft, 
Inc.
Presto! PageManager is a registered trademark of NewSoft 
Technology Corporation.
Each company whose software title is mentioned in this guide has a 
Software License Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s 
Guide are registered trademarks of their respective companies.
Shipment of the MFC
If for any reason you must ship your MFC, carefully package the 
MFC to avoid any damage during transit. We recommend that you 
save and use the original packaging. The MFC should also be 
adequately insured with the carrier.
 
						

							12 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
12
 
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your MFC identifies the problem and displays an error 
message. The most common error messages are shown below.
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR 
MESSAGE CAUSE ACTION
Change Drum 
Soon The drum unit is near the end of its life. Use the drum unit until you have a 
print quality problem; then replace 
the drum unit with a new one.
The  drum  counter  was  not  reset. If LCD still shows this message after  replacing the drum unit with new 
one, follow the steps below.
1. Open the front cover, and then press 
Clear/Back.
2. Press  1 to reset.
Check 
Original The original documents were not inserted or 
fed properly, or original document scanned 
from ADF was longer than about 90 cm. See 
Original document jams  on 
page 12-4.
Check Paper
Check Paper #1
Check Paper #2The MFC is out of paper or paper is not 
properly loaded in the paper tray. 
— OR —
The paper is jammed in the MFC. Refill the paper in the paper tray.
—
OR —
Remove the paper and load it again.
See  Paper jams
 on page 12-5.
Check Paper 
Size When you see this error, the paper in the 
paper tray does not match the paper size you 
set in 
Menu
, 1 , 3 .
Load the appropriate size paper or 
change the default setting. (See 
Setting the Paper Size  on page 4-6.)
Comm.Error Poor phone line quality caused 
communication error.  Try the call again. If problem 
continues, call Telephone Company 
to check your phone line.
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 2
Connection 
FailYou tried to poll a fax machine that is not in 
Polled Waiting mode.Verify the other party’s polling setup.
Cooling Down
Wait for a 
whileThe temperature of the drum unit or toner 
cartridge is too hot. The MFC will pause its 
current print job and go into cooling down 
mode. During the cooling down mode, you will 
hear the cooling fan running while the display 
on the MFC shows Cooling Down, and 
Wait for a while.Wait a while for the MFC to cool.
Cover Open
Pls Close 
CoverThe front cover was not completely closed.  Close the front cover for the drum 
unit.
DisconnectedThe other party or other party’s fax machine 
terminated the call.Try to transmit or receive again.
Error ScanningTurn off and 
on the 
machine, then 
try again.The MFC cannot scan the original document 
correctly.Please remove the original 
document from the ADF. Turn the 
MFC power on and off, and then try 
again.
Fuser Error
Turn off and 
on. Leave the 
machine for 
10 min.The temperature inside of the MFC is too hot 
or too cool.Turn the MFC power off and on 
again, and then leave the MFC for 
10 minutes. If the LCD still shows 
Fuser Error or changes to 
Machine Error, call your Brother 
dealer or Brother Customer Service.
Fuser OpenThe jam clear cover (fuser cover) is open. Please close the jam clear cover 
(fuser cover). (See Paper jams
 on 
page 12-5.)
Machine Error 
XXThe MFC has a mechanical problem. Call Brother or your dealer for 
service.
No 
Response/BusyThe number you dialed does not answer or is 
busy.Verify the number and try again.
Not 
RegisteredYou tried to access a One-Touch or 
Speed-Dial number that is not programmed.Set up the One-Touch or Speed-Dial 
number. (See Storing One-Touch 
Dial numbers on page 7-1 and 
Storing Speed-Dial numbers on 
page 7-3.)
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
 
						

							12 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Out of MemoryYou can’t store data in the memory. (Fax sending in process)
Press Stop/Exit and wait until the 
other operations in progress finish 
and then try again.
—OR—
Clear the data in the memory. (See 
Out of Memory message on page 
10-3.)
(Copy operation in process)
Press 
Stop/Exit and wait until the 
other operations in process finish 
and then try again.
—OR—
Clear the data in the memory. (See 
Out of Memory message on page 
10-3.)
—OR—
Add an optional memory board. 
(See Mem ory boa rd
 on page 13-1.)
(Printing operation in process)
Reduce print resolution. (See Print 
Quality on page 2-7 in Software 
User’s Guide on the CD-ROM.)
—OR—
Clear the data in the memory. (See 
Out of Memory message on page 
10-3.)
—OR—
Add an optional memory. (See 
Memory board on page 13-1.)
Paper JamThe paper is jammed in the MFC. See Paper jams on page 12-5.
Pls Open 
CoverA page, piece of paper or paper clip, etc. may 
be jammed inside the MFC.Open the front cover and pull out the 
drum unit. If you see any jammed 
paper or other item, gently pull it out, 
reinsert the drum unit then close the 
front cover. If the error message 
remains, open and close the front 
cover again.
If the MFC cannot reset itself and 
return to the date and time prompt, it 
will display Machine Error XX.
Then contact your Brother dealer for 
service.
Toner EmptyToner cartridge is not installed.
—OR—
Toner is used up and printing is not possible.Reinstall the toner cartridge.
—OR—
Replace the toner cartridge with a 
new one. (See Replacing the toner 
cartridge on page 12-25.)
Toner LowIf the LCD shows Toner Low, you can still 
print.
But the toner is depleted and the MFC is 
telling you that the toner will soon run out.Order a new toner cartridge now.
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 4
Original document jams
If the original document is jammed follow the steps below.
Original document was not inserted or fed properly, or was too 
long.
1Open the control panel cover.
2Carefully pull the original document toward the front of the MFC.
3Close the control panel cover.
4Press Stop/Exit.
NO!
OK!
 
						

							12 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper jams
To clear paper jams, please follow the steps in this section.
WARNING
Before you clear a paper jam, make sure you have switched off and 
unplugged the MFC. After you have just used the MFC, some parts 
inside the MFC are extremely hot. When you open the front cover or 
back output tray of the MFC, never touch the shaded parts shown in 
the following diagram.
Clear the jammed paper as follows. 
If the jammed paper is removed completely by using the information 
in the following steps, you can install the paper tray first, and then 
close the front cover and the MFC will resume printing automatically.
■If a paper jam occurs when using the optional lower tray unit, 
check for correct installation of the upper paper tray.
■Always remove all paper from the paper tray and straighten 
the stack when you add new paper. This helps prevent 
multiple sheets of paper from feeding through the MFC at 
one time and reduces paper jams.
HOT!HOT!Front view Back view
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 6
1Pull the paper tray completely out of the MFC.
2Pull the jammed paper up and out of the MFC.
3Press the cover release button and then open the front cover.
 
						

							12 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
4Pull out the drum unit and toner cartridge assembly. Pull the 
jammed paper up and out of the MFC. If you cannot remove the 
drum unit and toner cartridge assembly easily at this time, do not 
use extra force. Instead, pull the edge of the jammed paper out 
of the paper tray. If the jammed paper can not be pulled out 
easily, turn the jam dial towards you so that you gently pull the 
paper out.
Jam Dial