ATT Passageway For Partner Communications System User Guide

							Using AT&TBuzz
When running in Match to AT&TCall File mode, AT&TBuzz enables you
to specify how and when the card associated with an incoming call
appears. You can select one of the following options for displaying the
associated card (via the Options item from the Setup menu):
—
—
—On Button Selection
Sets AT&TBuzz to display the associated card when you select
the Show Card button in the Tool bar or the Show Card option
from the Controls menu. If you perform either action, the
associated card appears.
Automatically on Answer
Sets AT&TBuzz to display the associated card automatically after
you answer the call. As soon as you answer the call, the
associated card appears.
Automatically on Ringing
Sets AT&TBuzz to display the associated card automatically while
the incoming call rings at your telephone. The PARTNER system
receives the Caller ID from the local telephone network between
the first and second ring. AT&TBuzz then takes the Caller ID and
searches for a match in the associated AT&TCall file. The
associated card appears as soon as a match is found.
nExport via Paste Link DDE
The Export via Paste Link DDE mode enables AT&TBuzz to export the
Caller ID and the line label to another Windows application that supports
Paste Link DDE. In turn, AT&TBuzz may receive a string from that other
Windows application and use that string as a Call Label. Export via
Paste Link DDE mode requires that you write a macro in the other
application. Refer to Appendix C for more information.
Regardless of the run mode you select, AT&TBuzz also enables you to specify
whether or not you want to log incoming calls in the calll log. This call log is the
same one used by AT&TCall. You can set AT&TBuzz to keep a record of
either all the incoming calls you receive, only those calls that you answer, or
not log any incoming calls. At any time, you can access the Log Viewer via
AT&TBuzz to view the call log.
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							Using AT&TBuzz
To help you handle your incoming calls more quickly and easily, AT&TBuzz
enables you to set the following options:
n
n
nwhat should be done with the active call when you attempt to answer
another incoming call. You can manually select to place on hold or drop
the active call every time or you can set AT&TBuzz to either drop the
active call automatically or place the call on hold automatically.
whether AT&TBuzz automatically inspects every incoming call that rings
at your telephone (that is, try to get Caller ID). If you set AT&TBuzz to
automatically inspect every incoming call, you should always answer
calls directly from AT&TBuzz, instead of answering calls directly from
the telephone. This prevents you from interrupting an inspection in
progress and answering a call other than the one you are expecting to
answer.
whether the AT&TBuzz window appears when your phone rings.
Using Caller ID Information
As mentioned previously, PARTNER II Release 3.0 or later systems support
Caller ID. Caller ID is call origination information (that is, the telephone number
of the telephone line from which the call is made) that may be delivered with
an incoming call. Whether or not an incoming call has Caller ID depends on
the telephone network. Unfortunately, all parts of the public telephone network
do not yet support Caller ID. As a result you may not be able to take
advantage of this feature yet You may receive the following information in the
Caller ID field:
n
nthe telephone number of the phone from which the call was made.
the message Out of Area, which indicates that there was no Caller ID
for the associated call. If you receive a call from someone who is calling
from an area where the telephone company does not support Caller ID
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							Using AT&TBuzz
n
n
n
or an area that does not pass Caller ID to your area, you will not
receive Caller ID for this call. Instead, you will receive the message Out
of Area.
the message Private, which indicates that there was no Caller ID for
the associated call. This message appears when you receive a call from
a telephone number that has instructed the telephone company to block
Caller ID. This is common for people who have unlisted telephone
numbers and do not want other people to find out their telephone
numbers via Caller ID.
the message -Inspecting-, which indicates that the application is
inspecting the line for Caller ID. You should not answer any calls directly
from the telephone if a call is in this state.
the message Not Available, which indicates that the Caller ID was
inspected successfully, and there is no Caller ID information associated
with this call. This message could be caused by any of the following
circumstances:
— The call was answered before the Caller ID was delivered (that
is, you answered the call before the second ring).
— An error occurred in the transmission of the Caller ID from the
telephone network.
— The line the call appeared on is not properly equipped for Caller
ID (that is, it is not in a PARTNER II Release 3.0 or later system
with a 206EC or 400EC module).
— This line is not subscribed for Caller ID).
— The call is an intercom call.
If this column is blank, you may initiate an inspection of the Caller ID if you
have a Caller ID Inspect button programmed. To inspect for Caller ID, select
the record in the list box and select the Inspect button from the Tool bar.
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							Using AT&TBuzz
If you are using AT&TBuzz in Match to AT&TCall File mode, it is important to
realize that the Caller ID you receive from a caller does not always match the
telephone number that you may dial for that person. For example, suppose
you have a friend whose company has a telephone system with more than one
outside line. You know that this, person’s phone number is 555-8888, and you
have this information in a card in the associated AT&TCall file. Since this
person’s company has more than one outside line, the Caller ID for calls
coming out of that company can be different from the number you would dial to
call that company. When this person calls you, the Caller ID you receive may
not match the number you dial to call this person. For example, this person
calls you, and the Caller ID is 555-8889 (even though the telephone number
you dial for this person is 555-8888). AT&TBuzz will search all of the dialable
fields in the AT&TCall file to find a match. Since the Caller ID for this call does
not match this person’s telephone number, AT&TCall will be unable to show
this person’s call label or card. In this example, you could help prevent this
situation from occurring by including this other Caller ID in one of the dialable
fields in this person’s card. This way, when this person calls you again,
AT&TCall will be able to find a match.
When running AT&TBuzz in Match to AT&TCall File mode, AT&TBuzz will
display xxxx Matches (where xxxx is the number of matches) in the Call
Label field if a dialable field in more than one card in your AT&TCall file
matches the Caller ID of the incoming call. In this case, if you select the Show
Card button, the Multiple Matches dialog box appears, displaying the text from
the primary and secondary sort fields of each card that matches the Caller ID.
You may then select and view one of these cards or create a new card. The
text from the primary and secondary sort fields for the card you selected
appears in the Call Label column of the AT&TBuzz window for the remainder
of this call.
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							Using AT&TBuzz
Running AT&TBuzz
In order to run AT&TBuzz, you must access Windows and open the program
group that contains the AT&T PassageWay applications. To run AT&TBuzz,
just double-click on the AT&TBuzz icon. The AT&TBuzz icon appears on the
bottom of your PC screen.
Helpful Hints
When using AT&TBuzz, keep in mind the following information:
n
n
n
nIf you have programmed a Caller ID Inspect button, do not answer calls
until the PARTNER system has completed inspecting them. If you pick
up the handset before the system finishes inspecting a call, you may not
be connected to the call you expect.
Answer all incoming calls via the AT&TBuzz window.
If you run AT&TBuzz in Match to AT&TCall File mode, you must update
your area code if it changes.
If you are using a standard telephone, you must select the call record of
the call you want to answer and select the Select button before picking
up the handset If you do not perform this procedure, you may not
answer the call you expect to answer.
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							Using AT&TBuzz
Tasks
This section provides the tasks that you will perform while using AT&TBuzz.
Accessing the Log Viewer
To access the Log Viewer from AT&TBuzz:
1.Select Accessories from the controls menu.
A submenu appears.
2.Select Call Log.
The Log Viewer window appears.
For information on Log Viewer tasks, refer to Chapter 6.
Answering a Call
To answer a call:
System Phone
1.Select the call record of the call you want to answer in the call record
list box.
The selected call record is highlighted.
2.Select the Answer button from the Tool bar.
Shortcut:
Double-click on call record of the call you want to answer.
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							Using AT&TBuzz
Standard Phone
/NOTE:
For standard phones, it is important for you to select the Select
button from the Tool bar when multiple calls are present at the
extension. This is the only way for you to make sure you will
answer the call that you want.
1.Select the call record of the call you want to answer in the call record
list box.
The selected call record is highlighted.
2.Select the Select button from the Tool bar.
A dialog box appears, instructing you to lift the handset.
3.Lift the handset of your phone.
Shortcut:
1.Double-click on call record of the call you want to answer.
2.Lift the handset of your phone.
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							Using AT&TBuzz
Changing the AT&TCall File Associated
with AT&TBuzz
You can change the AT&TCall file that is associated with AT&TBuzz while you
are running AT&TBuzz in Match to AT&TCall File mode.
/NOTE:
You can only change the AT&TCall file associated with
AT&TBuzz when no calls are appearing at the phone.
To change the file:
1.Select Run Mode. . . from the Setup menu.
The Run Mode dialog box appears.
2.Click the mouse in the AT&TCall File box and enter the name of the file
that you want to associate with AT&TBuzz or use the Browse button to
display files.
3.When you are finished, select the OK button.
Creating a New Card in the Associated
AT&TCall File
When running in Match to AT&TCall File mode, AT&TBuzz enables you to add
a new card to the associated AT&TCall file. You can add a new card using
either the New Card button in the Tool bar or the New Card option in the
Controls menu. The New Card button is only available when the selected
incoming call does not already have an associated card in the AT&TCall file.
However, you can use the New Card option in the Controls menu to create a
new card at any time.
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							Using AT&TBuzz
To add a new card:
1.
2.
Select the call for which you want to create a new card in the
associated AT&TCall file.
The selected call record is highlighted.
Select the New Card button in the Tool bar or New Card from the
Control menu.
The AT&TCall New Card window appears. If there is Caller ID
information in the currently selected call record, that information appears
in the bottom telephone number field in the card.
Exiting AT&TBuzz
To exit AT&TBuzz, select Exit from the Setup menu.
Resetting the Size of the AT&TBuzz Window
As in other Windows applications, you can resize the AT&TBuzz window. For
example, if you want to view more than three call records (which is the default)
in the AT&TBuzz window, you can extend the size of the window vertically. If
some of the call labels exceed the call record list box and you want to view the
entire call label, you can extend the size of the AT&TBuzz window horizontally.
If you want the AT&TBuzz window to return to its default size, select 
Reset
Default Window from the Setup menu.
Selecting a Call Record
In order to handle a call (for example, answer, hang up, or place on hold), you
must select the related call record in the call record list box. You can select
any call record by performing one of the following procedures:
n     clicking on the call record in the call record list box
n     using the arrow keys on the keyboard of your PC
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							Using AT&TBuzz
Setting AT&TBuzz for Auto-Hold
You can set AT&TBuzz to automatically place on hold the current incoming call
and answer another incoming call when you select another call and then select
the Answer button. To set Auto-Hold:
1.Select Options. . . from the Setup menu.
The Options dialog box appears.
2.Select the Auto-Hold First Call in the Answering Second Call group.
3.Select the OK button.
/NOTE:
Auto-Hold only applies if you answer the call from the AT&TBuzz
window. If you answer the second call from the telephone, you
will drop the first call. Auto-Hold only applies if the first call is
incoming. if you place an outgoing call via AT&TCall and then
receive an incoming call, Auto-Hold will not apply.
lf you want to be prompted for Hold or Drop on each attempt select the
Choose to Hold or Drop option in the Answering Second Call group.
Setting AT&TBuzz for Auto-Drop
You can set AT&TBuzz to automatically drop the current incoming call and
answer another incoming call when you select another call and then select the
Answer button. To set Auto-Drop:
1.Select Options. . . from the Setup menu.
The Options dialog box appears.
2.Select the Auto-Drop First Call in the Answering Second Call group.
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