ATT Passageway For Partner Communications System User Guide

							Installing and Setting Up PassageWay Solution
To set up AT&TBuzz initially, perform the following steps:
1.Double-click on the AT&TBuzz icon.
The AT&TBuzz Initialization dialog box appears.
Figure 2-17. AT&TBuzz Initialization Dialog Box
2.
Select the Continue button.
The Run Mode dialog box appears.
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Figure 2-18. Run Mode Dialog Box
/NOTE:
If you have a PARTNER II Release 3.0 or later system, and no Caller ID
Inspect button is programmed on your telephone, the No Caller ID Inspect
dialog box appears. If you do not want to program a Caller ID Inspect button,
select the Continue button to access the Run Mode dialog box.
A Caller ID Inspect button is important if you want to access the Caller ID
information for outside calls. Without a Caller ID Inspect button, AT&TBuzz will
present Caller ID only for the first call that starts ringing at your telephone.
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However, to use Caller ID, you must have a PARTNER II Release 3.0 or later
system that has lines subscribed to Caller ID from your local telephone
company. In addition, these lines must be plugged into a PARTNER 206EC or
400EC module on your PARTNER system. If your system does not meet these
requirements, it is unnecessary for you to program a Caller ID Inspect button.
If your system does meet these requirements, you should program a Caller ID
Inspect button after setting up AT&TBuzz. (Consult Programming a Caller ID
Inspect Button in Chapter 7.)
3.Proceed to Setting the Run Mode Option.
Setting the Run Mode Option
AT&TBuzz can run in one of the following modes:
n    No Matching
n    Match to AT&TCall File
n    Export via Paste Link DDE
Review the descriptions of all three modes to determine which mode would
best fit your needs.
No Matching Mode
When running in No Matching mode, AT&TBuzz displays on your PC the Line,
State, and Caller ID (if available) for each incoming call. From the AT&TBuzz
window, you can answer, place on hold, or hang up incoming calls. You would
probably use this option if your system does not support Caller ID or if you do
not plan on using the Caller ID information for database look-up. (Only
PARTNER II Release 3.0 or later supports Caller ID.)
To configure AT&TBuzz to run in No Matching mode, perform the following
steps:
1.
Select the No Matching option in the Run Mode dialog box and select
the Continue button.
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A message box states that the initialization process is complete.
2.
Select the OK button.
The AT&TBuzz icon appears at the bottom of your screen.
Figure 2-19. AT&TBuzz Running in No Matching Mode
3.Proceed to Setting User Options.
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Match to AT&TCall File Mode
The Match to AT&TCall File mode integrates AT&TBuzz with AT&TCall, giving
you a direct link between the Caller ID of incoming calls and an AT&TCall file.
In this mode, you associate AT&TBuzz with an AT&TCall file. When you
receive an incoming call, AT&TBuzz automatically searches the telephone
numbers on every card in the AT&TCall file. If the Caller ID from the incoming
call matches a telephone number in one of the cards in the AT&TCall file,
AT&TBuzz displays the text from the primary and secondary sort fields from
the card as the Call Label for the call. This gives you the ability to know the
identity of the caller before answering the call. For example, if the primary sort
field is Last Name, and the secondary sort field is First Name in the associated
AT&TCall file, AT&TBuzz displays Last Name, First Name for the Call Label. If
a match is found, you can have AT&TCall display the associated card. If a
match is not found, you can create a new card for this call and add the new
card to the card bank of the associated AT&TCall file.
In this mode, AT&TBuzz displays on your PC the Line, State, Caller ID (if
available), and Call Label (if available) for each incoming call. From the
AT&TBuzz window, you can answer, place on hold, or hang up incoming calls.
You should use this option if your system supports Caller ID, and you want to
match the Caller ID to an AT&TCall file. (Only PARTNER II Release 3.0 or
later supports Caller ID.)
To configure AT&TBuzz to run in Match to AT&TCall File mode, perform the
following steps:
1.Select the Match to AT&TCall File option in the Run Mode dialog box.
2.Click the mouse in the AT&TCall File box and type sample.dex.
This associates AT&TBuzz with the sample AT&TCall file that was
copied to the hard disk of your PC when you installed the PassageWay
applications. After you finish setting up AT&TBuzz, you must run
AT&TCall, create a new AT&TCall file, and then associate your new
AT&TCall file with AT&TBuzz. Refer to Chapter 4 to run AT&TCall and
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create a new AT&TCall file. Refer to Chapter 3 to associate a new
AT&TCall file with AT&TBuzz.
3.Select the Continue button.
The Area Code dialog box appears.
Figure 2-20. Area Code Dialog Box
4.Enter the area code for the local area and select the OK button.
AT&TBuzz displays a message box indicating that the initialization
process is complete.
5.Select the OK button.
The AT&TBuzz icon and the icon for the associated AT&TCall file
appear.
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Figure 2-21. AT&TBuzz Running in Match to AT&TCall File Mode
6.Proceed to Setting User Options.
Export via Paste Link DDE Mode
The Export via Paste Link DDE mode enables AT&TBuzz to export the Caller
ID and the line label to another Windows application that supports Paste Link
DDE. In turn, AT&TBuzz may receive a string from that other Windows
application and use that string as a Call Label.
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To use this option, you must meet the following requirements:
nThe application that receives the Caller ID must support paste link DDE.
nYou must have a user-customized interface in the application that
receives the Caller ID. Examples are provided in the Readme file for
AT&TBuzz.
nYour PARTNER system must support Caller ID.
For more information on Export via Paste Link DDE mode, refer to
Appendix C.
/
To configure AT&TBuzz to run in Export via Paste Link DDE mode, perform
the following steps:
NOTE:
When you configure AT&TBuzz to run in Export via Paste Link
DDE mode, the contents of the Windows clipboard are
overwritten. Therefore, if you have information in the clipboard
that you want to save, go to another application and paste this
information into a file before initializing AT&TBuzz to run in Export
via Paste Link DDE mode. However, this only occurs when you
first configure AT&TBuzz to run in Export via Paste Link DDE
mode or select the Initialize Paste Link DDE option from the File
menu. The contents of the clipboard are not affected during
operation.
1.
Select the Export via Paste Link DDE option in the Run Mode dialog
box and select the Continue button.
AT&TBuzz displays a dialog box indicating that the initialization process
is complete.
2.
Select the OK button.
The following dialog box appears.
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Figure 2-22. AT&TBuzz Initialization Dialog Box
3.Select the Yes button.
The following message box appears.
Figure 2-23. AT&TBuzz Information Dialog Box
4.Select the OK button.
The AT&TBuzz icon appears at the bottom of your screen.
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Figure 2-24. AT&TBuzz Running in Export via Paste Link DDE Mode
5.Proceed to Setting User Options.
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