ATT Passageway For Partner Communications System User Guide

							Installing and Setting Up PassageWay Solution
Setting User Options
The AT&TBuzz user options enable you to further tailor AT&TBuzz to your
needs. You can set the following user options:
n
n
nShow AT&TBuzz on Ringing
You can set the AT&TBuzz window to appear automatically when a call
rings at your telephone. However, if you do not want to be distracted by
this window popping up every time your phone rings, you can set the
AT&TBuzz window to be opened manually (that is, you must double-
click on the AT&TBuzz icon when you want to access the AT&TBuzz
window and answer a call). By defaut the AT&TBuzz window appears
automatically when a call rings at your telephone.
Show AT&TCall Card
If you are running AT&TBuzz in Match to AT&TCall File mode, you can
set whether you want AT&TBuzz to show automatically the card that is
associated with an incoming call. By default, you must select the Show
Card button in the AT&TBuzz window to view the associated card. If you
want AT&TBuzz to automatically show the associated card, you may
specify whether you want the card displayed when the call rings at your
telephone, or when you answer the call.
Automatic Inspect Mode
You can specify whether you want AT&TBuzz to automatically inspect
every incoming call that rings at your telephone. In Automatic Inspect
mode, AT&TBuzz provides the Caller ID automatically for every
incoming call (if available). By default, Automatic Inspect Mode is
disabled.
/NOTE:
If you enable Automatic Inspect Mode, you should always answer
calls from AT&TBuzz, instead of answering calls directly from the
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							Installing and Setting Up PassageWav Solution
telephone. This prevents you from interrupting an inspection in
progress and answering a call other than the one you are
expecting to answer.
n
nCall Logging
AT&TBuzz enables you to turn call logging on or off for incoming calls. if
you turn on call logging, you have the option of logging all incoming
calls (that is, calls that were answered and calls that were unanswered)
or only those calls that were answered. Unanswered calls include those
calls that were answered at another extension or by voice mail. By
default, AT&TBuzz logs all incoming calls.
Answering Second Call
AT&TBuzz enables you to specify what should be done automatically y to
an active (incoming) call when you attempt to answer another call. By
default, AT&TBuzz prompts you to specify what should be done with the
active call every time you attempt to answer another call. You can set
AT&TBuzz to either automatically place the active call on hold or drop
the active call when you attempt to answer another call. For example, if
you know that you always want to place the active call on hold and
answer the next call, select Auto-Hold First Call. You may want to keep
the default setting to determine whether you want to automate this
process.
If you are active on an outgoing call and you attempt to answer a
second call, AT&TBuzz will always prompt you to place the active call
on hold. This operation is not affected by the Answering Second Call
option.
Local Area Code
When running in Match to AT&TCall File mode, AT&TBuzz requires your
local area code.
n
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							Installing and Setting Up PassageWay Solution
To set the user options, perform the following steps:
1.Double-click on the AT&TBuzz icon to open the AT&TBuzz window.
The AT&TBuzz window appears.
2.
Select Options. . . from the Setup menu.
The Options dialog box appears. The contents of the Options dialog box
depend on whether you are running AT&TBuzz in Match to AT&TCall
File mode.
Figure 2-25. Options Dialog Box when AT&TBuzz is
Running in Match to AT&TCall File Mode
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							Installing and Setting Up PassageWay Solution
Figure 2-26. Options Dialog Box when AT&TBuzz
is Running in No Matching or Export via Paste Link
DDE Modes
3.Select the appropriate options.
4.When you are finished, select the OK button.
5.Minimize the AT&TBuzz window.
/
PassageWay is now installed and configured. Refer to Chapters 3 through 7
for information on how to use the PassageWay applications.
NOTE:
If you set AT&TBuzz to run in Match to AT&TCallFile mode, you must run
AT&TCall, create a new AT&TCall file, and then associate your new AT&TCall
file with AT&TBuzz. Refer to Chapter 4 to run AT&TCall and create a new
AT&TCall file. Refer to Chapter 3 to associate a new AT&TCall file with
AT&TBuzz (Changing the AT&TCall File Associated with AT&TBuzz).
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							Installing and Setting Up PassageWay Solution
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							Using AT&TBuzz
Overview
This chapter provides the following information:
n     a description of AT&TBuzz
n     helpful hints describing how to use AT&TBuzz
n     the procedures for running AT&TBuzz
n     the tasks you will perform regularly while using AT&TBuzz
n     a description of all the AT&TBuzz menu options
3-1 
						

							Using AT&TBuzz
What Is AT&TBuzz?
AT&TBuzz is a software application that enables you to manage incoming calls
(answer, hold, or drop) and view Caller ID (when available) for each incoming
call appearing at your telephone.
/NOTE:
AT&TBuzz will only provide Caller ID for outside calls (when
passed from the telephone network) on PARTNER II Release 3.0
or 3.1 systems that have lines subscribed to Caller ID from your
local telephone company. In addition, these lines must be
plugged into a PARTNER 206EC or 400EC module on the
PARTNER system. AT&TBuzz does not support Caller ID for
internal (intercom) calls on any of the PARTNER systems.
Figure 3-1 shows the AT&TBuzz window running in No Matching mode.
Figure 3-1. Sample AT&TBuzz Window
3-2 
						

							Using AT&TBuzz
The AT&TBuzz window consists of the following components:
n    call record list box
n    menu bar
n    tool bar
Figure 3-2 shows the components of the AT&TBuzz window.
Figure 3-2. Components of the AT&TBuzz Window
The call record list box displays the call records for each incoming call
currently appearing at your telephone (that is, calls that are ringing, active, or
on hold). A call record consists of the following components:
n
nLine label, which indicates the specific line button that the call is on.
You can customize these labels in AT&TConnect to identify each line
button on your telephone.
Call State, which indicates the status of the incoming call. Possible call
states are Ring, Active, or Hold.
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							Using AT&TBuzz
n
nCaller ID (if available), which is the call origination information that may
be delivered with the incoming call. In addition, the following messages
may appear in this column:
— Inspecting
— Private
— Out of Area
— Not Available
If this column is blank, you may initiate an inspection of the Caller ID if
you have a Caller ID Inspect button programmed. To perform an
inspection, select the record in the list box and select the Inspect button
from the Tool bar. (Refer to Using Caller ID information for more
information regarding the messages that may appear in the Caller ID
column.
Call Label (if available), which is present if AT&TBuzz is operating in
Match to AT&TCall File mode or Export via Paste Link DDE mode.
Depending on the run mode, this field may contain information from an
AT&TCall file or another Windows application.
When an incoming call rings at your telephone, the call record for that call
appears on the first line of the call record list box and is highlighted (selected).
At this point, you can select the Answer button from the Tool bar to answer the
call. If other calls ring at your telephone while you are active on the first call,
AT&TBuzz displays the call records for each call in the order in which they
started ringing. The oldest call appears at the top of the call record list box,
and the newest call appears at the bottom. These call records will remain in
the call record list box as long as they are ringing, active, or held. As soon as
you hang upon a call, the record for that call is removed from the call record
list box.
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							Using AT&TBuzz
When you want to answer a call, hang up a call, or place a call on hold, you
must select the related call record in the call record list box (using the mouse
or the arrow keys on your keyboard) and then select the appropriate button
from the Tool bar. The Tool bar may contain either two or three buttons
(depending on the run mode in which AT&TBuzz is operating) and a count of
the number of currently active incoming calls. The meanings of these buttons
depend on the call state of the selected call record. Using these buttons, you
can answer a ringing or held call, hang up an active call, inspect for caller
information for a call, or show the associated AT&TCall card (if available).
You can set AT&TBuzz to run in one of the following three modes:
n
nNo Matching
When running in No Matching mode, AT&TBuzz displays the Line,
State, and Caller ID for each incoming call. In this mode, the AT&TBuzz
window does not display a Call Label for each call.
Match to AT&TCall File
The Match to AT&TCall File mode integrates AT&TBuzz with AT&TCall
In this mode, you associate an AT&TCall file with AT&TBuzz. When you
receive an incoming call, AT&TBuzz automatically searches the
telephone numbers on every card in the AT&TCall file. If the Caller ID
from the incoming call matches a telephone number in one of the cards
in the AT&TCall file, AT&TBuzz displays the primary and secondary sort
fields from the card as the Call Label for the call. For example, if the
primary sort field is Last Name, and the secondary sort field is First
Name in the associated AT&TCall file, AT&TBuzz displays the text from
the Last Name, First Name fields for the Call Label. If a match is found,
you can have AT&TCall display the associated card automatically from
AT&TBuzz. If a match is not found, you can create a new card for this
caller and add the new card to the card bank of the associated
AT&TCall file.
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