ATT Passageway For Partner Communications System User Guide

							Using AT&TConnect
3.
4.
Continue to respond to the AT&TConnect Adapter Test dialog boxes.
When the test is completed, the AT&TConnect Adapter Test message
box appears, displaying the results of the test.
/NOTE:
If the PassageWay Test fails, refer to Chapter 9.
Select the OK button.
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							Using AT&TConnect
AT&TConnect Menu Bar Options
AT&TConnect provides the following options in the menu bar:
n   File
n   Setup
n   Help
This section describes the options contained in the AT&TConnect menus.
File
The File menu contains the Exit option.
Exit
Exits the AT&TConnect software.
Setup
The Setup menu contains the following options:
n   COM Port...
n   Configure System...
n   Test Adapter
n   Events Log...
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							Using AT&TConnect
COM Port...
Enables you to select the COM port for your PassageWay adapter.
Configure System..
Enables you to modify the system configuration information.
Test Adapter
Activates a self-test of the PassageWay adapter.
Events Log...
Records certain events for information purposes only and is used for
diagnosing a problem.
Help
The Help menu bar option contains the following options:
n    Contents
n    Search for Help on...
n    How to use Help
n    About AT&TConnect...
Contents
Enables you to access the on-line help for AT&TConnect.
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							Using AT&TConnect
Search for Help on...
Enables you to access Help information on a certain topic.
How to use Help
Describes how to use the on-line help for AT&TConnect.
About AT&TConnect...
Displays the AT&TConnect version number, the PassageWay API DLL version
number, and the number of PassageWay applications (clients) that are
currently active.
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							Using AT&TConnect
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							Using Autodialing Applications
with PassageWay Solution
Overview
This chapter provides information for using other Windows applications with
PassageWay Solution. Most applications that are designed to autodial (using
the Hayes command set) can work with PassageWay Solution.
Using Autodialing Applications
Windows applications such as personal information managers (PIMs),
schedulers, and the Windows Cardfile dial phone numbers via modems using
the Hayes command set. They do not use the modem to transfer data; rather,
they dial the phone number you select and expect you, the user, to pick up the
telephone to complete the call.
PassageWay Solution can decode the Hayes commands necessary to dial a
telephone number. The application that performs the dialing will think there is
a modem connected to your PC, not PassageWay Solution. There are a few
parameters and guidelines that need to be followed to ensure that
PassageWay Solution will operate with your application.
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							Using Autodialing Applications with PassageWay Solution
Modems communicate back to the PC, sending messages such as OK and
Error. Most autodialing applications do not look for the modem to respond.
There are some autodialing application programs that rely on the modem
feedback. PassageWay Solution does not provide feedback, and the
applications that require it will not operate with PassageWay Solution.
Setting Up PassageWay Solution
To use PassageWay Solution with autodialing applications, the AT&TConnect
application must be running while the autodialing application is running.
/NOTE:
Other PassageWay applications (such as AT&TCall, AT&TSet,
and AT&TBuzz) cannot be running while PassageWay Solution is
being used by autodialing applications.
Also, when PassageWay applications are running, you cannot
use autodialing applications.
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							Using Autodialing Applications with PassageWay Solution
Setting Up Your Application
Set the following parameters for your application:
n
n
n
n
nBaud Rate
PassageWay requires that the application use 1200 baud.
COM Port
Make sure you select the same COM port that is connected to
PassageWay.
Data bits
The data bits (word length) should be set to 7 or 8.
Tone or Pulse dialing
Either setting will work with PassageWay Solution.
Prefix/Suffix
Whatever number you select for the application to use for a dialing
prefix and/or suffix will be used by PassageWay Solution.
/NOTE:
Stop bits and parity are not important to PassageWay Solution.
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							Using Autodialing Applications with PassageWay Solution
Helpful Hints
Keep in mind the following information when using PassageWay Solution with
autodialing applications:
nMake sure all phone numbers used are appropriate for your PARTNER
system.
nDont continue your application until the call is completely dialed. Many
applications have a dialog box with a message such as Pick up Phone:
OK. This hangs up the modem. When using PassageWay Solution,
selecting the OK button will stop PassageWay Solution from dialing, but
will not hang up your telephone.
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							Troubleshooting
Overview
This chapter provides information that can assist you in solving problems that
you might encounter with PassageWay Solution. This chapter is divided into
the following sections:
n   Troubleshooting AT&TConnect
n   Troubleshooting AT&TCall
n   Troubleshooting AT&TSet
n   Troubleshooting AT&TBuzz
Refer to the appropriate section to find the information required to solve your
particular problem. Also, you may want to refer back to the chapters discussing
the PassageWay applications to resolve problems that might arise due to
confusion about how a particular feature works. Keep in mind that AT&TCall,
AT&TSet, and AT&TBuzz depend on AT&TConnect in order to communicate
with your telephone. As a result, problems with AT&TCall, AT&TSet, or
AT&TBuzz may actually be caused by a problem with AT&TConnect.
9-1