ATT Passageway For Partner Communications System User Guide

							Using AT&TCall
Running AT&TCall
In order to run AT&TCall, you must access Windows and open the program
group that contains the PassageWay applications. To run AT&TCall, just
double-click on the AT&TCall icon. Either an untitled AT&TCall file appears, or
an existing AT&TCall file is automatically loaded. (See Specifying an
AT&TCall File to be Loaded Automatically, described later in this chapter, to
set AT&TCall to load a specific file automatically.) Refer to the following
section describing the tasks that you will perform regularly while using
AT&TCall.
Tasks
This section provides the tasks that you will perform while using AT&TCall.
These tasks are grouped into the following categories:
n     file tasks
n     card tasks
n     Quick Dial tasks
File Tasks
This section describes the tasks that you will perform when working in an
AT&TCall file.
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Accessing the Log Viewer
To access the Log Viewer from AT&TCall, select Call Log from the
Accessories menu. The Log Viewer window appears.
/NOTE:
For more information on Log Viewer tasks, refer to Chapter 6.
Changing How Cards are Sorted in an AT&TCall File
AT&TCall enables you to change the order in which cards are organized in the
card bank. To change how cards are sorted in your AT&TCall file:
1.
Select Sort. . . from the View menu.
The Sort dialog box appears.
Figure 4-21. Sort Dialog Box
2.Select the First box, and select the label of the field that you want
AT&TCall to sort by first.
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							Using AT&TCall
3.Select the Second box, and select the label of the field that you want
AT&TCall to sort by second.
4.Select the OK button.
The Sort dialog box disappears, and the cards are now sorted in the
card bank according to your specifications.
Creating a File Template
AT&TCall enables you to create a template for all new AT&TCall files that you
open. Once you create a template, all of your new AT&TCall files will have the
attributes (for example, specific labels or the number of Quick Dials that you
want displayed) that you specified in the template. For example, suppose you
want 25 Quick Dials, a card with your home phone number, and the first Quick
Dial programmed with your home phone number in every file that you create. If
you specify these attributes in your template, every new file that you create will
automatically have 25 Quick Dials, a card with your home phone number, and
the first Quick Dial programmed with your home phone number. At any time,
you can modify or delete this file.
To create a template:
1.Select New from the File menu.
A new, untitled AT&TCall window appears.
2.Customize the file to your specifications. For example, modify the labels,
add any cards that you want to appear in all of your new AT&TCall files,
and specify the number of Quick Dials you want in all of your new
AT&TCall files.
3.When you are finished, select Save As. . . from the file menu.
The Save As dialog box appears.
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							Using AT&TCall
4.Enter attcall.tpl in the Filename box and select the OK button.
The template is now saved. Every new file you open will now contain
the attributes that you specified in your template.
Creating a New AT&TCall File
To create a new AT&TCall file:
1.
2.
3.
4.
Select New from the File menu.
A new, empty AT&TCall file with the title (UNTITLED. DEX) appears.
When you save this file, the system will prompt you to name the file.
Enter your information in this file.
When you are finished working and want to save this file, select 
Save
As. . . from the File menu.
The system prompts you to name this file.
Enter the file name in the File Name box, and then select the OK
button.
The name of the file appears in the title bar of the window.
Dialing a Phone Number with the Dialpad
To dial a phone number with the Dialpad:
System Phone
1.
Select the Dialpad button.
The Dialpad window appears.
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							Using AT&TCall
2.
3.
4.
5.
Perform one of the following steps:
n   To make an intercom call, select the Dial Intercom button.
Your speakerphone activates, and you hear intercom dial tone.
n   To make an outside call, select the Dial Outside button.
Your speakerphone activates, and you hear dial tone.
Using your PC keyboard or clicking on buttons in the Dialpad window,
enter the phone number.
When entering the telephone number, make sure you enter the number
the same way as you would when you are dialing it from your
telephone.
AT&TCall passes each digit of the telephone number to the PARTNER
system and places the call.
When the call is completed, press [ ALT ]-[ U ] on your keyboard or select
the Hang Up button to hang up.
The telephone number you entered is cleared from the Dialpad display.
Close the Dialpad window by selecting Close in the Control-menu box
of the Dialpad window.
Standard Phone
1.
Select the Dialpad button.
The Dialpad window appears.
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							Using AT&TCall
2.
3.
4.
5.
6.Perform one of the following steps:
n     To make an intercom call, select the Dial Intercom button.
n      To make an outside call, select the Dial Outside button.
Lift the handset of your phone.
You hear dial tone.
Using your PC keyboard or clicking on buttons in the Dialpad window,
enter the phone number.
When entering the telephone number, make sure you enter the number
the same way as you would when you are dialing it from your
telephone.
AT&TCall passes each digit of the telephone number to the PARTNER
system and places the call.
When the call is completed, hang up your handset
The telephone number you entered is automatically cleared from the
Dialpad display.
Close the Dialpad window by selecting Close in the Control-menu box
of the Dialpad window.
Exiting AT&TCall
To exit AT&TCall, select Exit from the File menu.
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							Using AT&TCall
Exporting AT&TCall Information
AT&TCall enables you to export a single card or an entire AT&TCall file to a
file in the comma separated values format (.csv), which can be used in other
applications. During the export procedure, AT&TCall takes the 12 fields on a
card and the associated Notes field and writes them out in a horizontal line in
a .csv file. This line of information from a card is referred to as a record. If
you export an AT&TCall file that has 20 cards, the .csv file will have 20
records.
/
To export an AT&TCall file or card:
NOTE:
When the information in a file is exported, the word icom is
removed from intercom numbers in the telephone number fields.
Only the two-digit number remains. In addition, all alphabetic
characters that appear in the telephone number fields are
converted to digits.
1.
2.
3.
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Open the file that has the information you want to export.
The AT&TCall window appears.
/NOTE:
If you only want to export one card, select that card in the bank.
Select Export from the File menu.
A submenu appears.
Select 
All Cards. . . if you want to export the entire AT&TCall file, or
select Current Card. . . if you want to export the currently displayed
card.
The Export dialog box appears. 
						

							Using AT&TCall
Figure 4-22. Export Dialog Box
4.Enter the name of the file to which you want to save this information
and select the OK button.
The Export dialog box closes, and the new file is created.
Importing Files into AT&TCall
AT&TCall enables you to import files that were created in other applications.
To be imported by AT&TCall, these files must be in the comma separated
values format (.csv). A .csv file consists of records, which are horizontal
fields of data. Each field of data is separated from the next field by a comma
(,). Fields containing commas and/or fields consisting of more than one line
must be surrounded by quotes ( ). Each record is one group of related data.
The end of each record is signified by a carriage return. A .csv file can have
numerous fields in a record. However, AT&TCall will only import 13 fields of
data from each record in a .csv file. Three records in a .csv file may look
like this:
Nolan, Pat, ABC Travel, Inc.
Ricker, Lisa, ABC Travel, Inc.
Vidil, Rich, ABC Travel, Inc.
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							Using AT&TCall
AT&TCall imports 13 horizontal data fields from the .csv file, and then places
the information in the 13 vertical fields of a card in an AT&TCall file (that is, the
12 card fields and the Notes field). If there are more than 13 fields of data in a
record, AT&TCall ignores the remaining data in that record and proceeds to
the next record. If there are less than 13 fields of data in a record, AT&TCall
assumes that the remaining fields in the record are blank and proceeds to the
next record. For example, if each record only contained two fields of
information, AT&TCall would place the information in the first two fields in a
card (for example, the Last and First label fields) and make the remaining
fields in that card blank. It would then proceed to a new card and enter the
information for the next record.
During the import procedure, AT&TCall scans the file to be imported, verifying
that the file is valid (that is, it is in the correct format) and that only numeric
characters will reside in the telephone number fields (that is, the ninth, tenth,
and eleventh fields) in a card in an AT&TCalll file. The telephone number fields
in a card accept all numeric digits, *, #, (,), hyphens, spaces, commas, and
periods.
/NOTE:
Even though AT&TCall enables you to enter alphabetic
characters in the telephone number field of an AT&TCall card,
AT&TCall does not import alphabetic characters into the
telephone number fields. In addition, if the contents of a field
exceeds the number of characters that can be displayed in the
card, the contents of the field will be truncated.
To import a file:
1.Open the AT&TCall file in which you want the imported data to reside.
The AT&TCall file window appears.
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							Using AT&TCall
/NOTE:
If you are importing data into an existing AT&TCall file, the new
data will be sorted automatically as it is imported. As a result, this
new information will be mixed in with your existing information.
2.
Select Import. . . from the File menu.
The import dialog box appears.
Figure 4-23. Import Dialog Box
3.Select the file that you want to import and select the OK button.
AT&TCall scans the file and then imports the records from the file (if the
file is valid). A dialog box appears, stating the number of cards (that is,
records) that were imported from the .csv file.
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