ATT Passageway For Partner Communications System User Guide

							Troubleshooting
4.
5.
If the number dialed includes extra unexpected digits either before or
after the number, you probably have a dialing prefix and/or suffix
enabled for all cards in this bank. To disable an unwanted prefix or
suffix, select Dial Options from the Setup menu and select the
checkboxes to disable the prefix or suffix. Remember that prefixes and
suffixes apply to every number on every card in a given bank, so do not
make changes to them unless you wish these changes to apply to all of
the cards in the active bank.
If the number displayed on the screen did not have any extra digits
displayed before or after it, yet the call did not complete, or you reached
an incorrect number, your telephone may not be automatically selecting
the proper line or System Access button. In this case, consult with your
PARTNER System Manager and review the information in Chapter 2 to
insure that your telephone is set up correctly.
Problem 3: AT&TCall will not allow you to create a new card or edit an
existing card
Both the New Card and Edit Card buttons are disabled (as are a number of
menu items) whenever you are in the process of creating a new card or editing
an existing one. To restore the capabilities of these buttons, you must
complete the adding/editing operating already in progress and return the
new/edited card to the current card bank.
Note that the New Card and Edit Card windows can be minimized, so it is
possible that you may have minimized one of these windows previously and
have forgotten that you did so. If one of these windows was minimized, its icon
will appear in the icon area near the bottom of your Windows desktop. Simply
double-click on the icon to restore it to a window, then complete the add or
edit operation by choosing Add Card or Return Card. The New Card and Edit
Card buttons will then be restored.
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							Troubleshooting AT&TSet
Troubleshooting
This section describes some common problems you might encounter while
using AT&TSet. For each problem, a strategy is presented that you can follow
to isolate and solve your problem.
Problem 1: AT&TSet does not permit you to program or read your
telephone
AT&TConnect must be running in order for AT&TSet to program and/or read
your telephone. If these options are disabled under the File menu, run
AT&TConnect. After your telephone has been initialized, these options will
become available to you.
If AT&TConnect will not run (that is, it displays the message This application
requires a serial port and then terminates), or if a communications error
occurs (that is, the Communications Error dialog box appears), refer to
Troubleshooting AT&TConnect.
Problem 2: AT&TSet displays an error message after reading your
telephone
In order to read the information properly from your telephone, AT&TSet must
know the correct release number of your PARTNER system. If this parameter
is incorrect, AT&TSet will not be able to read your telephone properly. To
change this value, perform the following steps:
1.Close AT&TSet AT&TCall, and AT&TBuzz (if running). Also, if you have
any third party PassageWay applications running (that is, those written
by vendors other than AT&T), close them as well. Leave AT&TConnect
running.
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							Troubleshooting
2.Double-click on the AT&TConnect icon to display its window, then select
Configure System. . . from AT&TConnect’s Setup menu. Note that
all PassageWay applications (other than AT&TConnect) must be closed
in order to select this option. If any applications are still running, this
option will be disabled.
3.Consulting the System Manager of your PARTNER system if necessary,
verify that the settings in this dialog box are correct for your PARTNER
system.
4.Run AT&TSet again. If AT&TSet failed to read your telephone’s
programming the first time it was run, it will automatically try to read it
now. If this happens, select the Cancel button on the status dialog box
that appears during the reading process, and select the OK button on
the message box indicating that the read operation was aborted by the
user.
5.Select Read from Telephone from AT&TSet’s File menu, and try to
read your telephone’s programming again. If an error message appears
after the reading operation is complete, try choosing the option from the
Telephone dialog box in the previous step (for example, if you originally
had no selected, try selecting yes) and try again.
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							Troubleshooting
Problem 3: AT&TSet gives you an error message while programming
your telephone (Attempt to replace feature X with feature Y
failed. . .)
This error occurs whenever AT&TSet attempts to program a particular feature
and the PARTNER system does not permit the operation to take place.
Generally, AT&TSet knows which operation the PARTNER system will permit
and which it will not, and you will generally not be able to select invalid
features for a given button. However, if your telephone’s programming has
been changed by any other means than using AT&TSet, it is possible that
AT&TSet’s image of your telephone’s programming has become outdated, and
operations which AT&TSet thinks are permissible based on its outdated image
may not be permissible when attempted on the telephone. For example, if your
System Manager may have added an extra line appearance to your telephone
using the PARTNER system’s Centralized Telephone programming
capabilities.
If this error occurs, you may continue programming your telephone or cancel
the programming operation altogether. In most cases, the safest thing to do is
to cancel the operation and then select 
Read from Telephone from the File
menu. This operation will refresh AT&TSet’s image of your telephone, which
should prevent programming problems in the future.
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							Troubleshooting
Troubleshooting AT&TBuzz
This section describes some common problems you might encounter while
using AT&TBuzz. For each problem, a strategy is presented that you can
follow to isolate and solve your problem.
Problem 1: Your phone rings, but no call records appear in the
AT&TBuzz window
AT&TConnect must be running in order for AT&TBuzz to display records for
incoming calls. Run AT&TConnect.
If AT&TConnect will not run (that is, it displays the message This application
requires a serial port and then terminates) or if a communications error occurs
(that is, the Communications Error dialog box appears), refer to
Troubleshooting AT&TConnect.
Problem 2: You pick up your handset to answer a call, but you do not
get the call you expected
You probably picked up your handset while the phone was inspecting the call.
To be sure, you should always answer from AT&TBuzz, and then switch to the
handset if desired.
Problem 3: AT&TBuzz automatically drops the active call when a second
call arrives
You probably selected the Auto-Drop First Call option in the Options dialog box
of AT&TBuzz. Verify the Answering Second Call setting in the Options dialog
box of AT&TBuzz.
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							Troubleshooting
Problem 4: AT&TBuzz is running in Match to AT&TCall File mode and
you receive calls from numbers that are in the associated AT&TCall file,
but AT&TBuzz does not find any matches
Your area code is probably incorrect. Verify that your correct area code is
displayed in the Options dialog box.
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							Troubleshooting
9-18 
						

							Appendix A: Menu Trees
This appendix contains the menu trees for the PassageWay applications.
A-1 
						

							Appendix A: Menu Trees
Figure A-1. AT&TBuzz Menu Tree
A-2 
						

							Appendix A: Menu Trees
Figure A-2. AT&TCall Menu Tree
A-3