ATT Passageway For Partner Communications System User Guide

							Using AT&TCall
2.
3.
4.Select Prefix and/or Suffix, depending on your requirements.
The box next to the option you selected is checked.
In the field next to the option you selected, type the prefix or suffix.
Select the OK button.
The Dial Options dialog box disappears.
Specifying an AT&TCall File To Be Loaded Automatically
AT&TCall enables you to specify a file that will be loaded automatically every
time you access AT&TCall. To specify a file to be loaded automatically:
1.
2.
3.
4.
5.
6.
7.Exit AT&TCall.
Locate the AT&T PassageWay group window in Program Manager.
Select the AT&TCall icon with a single click.
The AT&TCall icon is highlighted.
Select Properties. . . from the File menu of Program Manager.
The Program item Properties dialog box appears:
Place the cursor in the Command Line box.
Move the cursor to the end of the Command Line box after
attcall.exe.
Press the spacebar on your keyboard, and then enter the name and
extension of the AT&TCall file that you want to be loaded automatically.
If the file does not reside in the same directory as AT&TCall, you must
specify the path in front of the file name.
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NOTE:/
You must include .dex at the end of the file name. Otherwise,
the system will be unable to load this file automatically.
Figure 4-32 shows how the Program Item Properties dialog box would
look if you set the sample.dex file to be loaded automatically.
Figure 4-32. Sample File to be Loaded Automatically
8.Select the OK button.
The Program Item Properties dialog box closes. The next time you
access AT&TCall, the file you specified will be automatically loaded.
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							Using AT&TCall
Card Tasks
This section describes the tasks that you will perform when working on cards
in an AT&TCall file.
Accessing the Notes Field
AT&TCall enables you to maintain notes for each card. The Notes icon
appears to the left of the Notes button when the card has information in the
Notes field. The Notes field can contain up to 32K. To access the Notes field
for a card:
1.Select the card of which you want to access the Notes field.
The selected card appears.
2.Select the Show Notes button.
The Notes field appears.
3.Enter information in the Notes field or modify the existing information (if
any) in the field.
4.When you are finished, select the Hide Notes button.
The card is displayed.
Changing the Field Labels in the Cards
AT&TCall enables you to change the field labels for the cards in the bank. This
only applies to the bank you are in. To change the field labels:
1.Select Edit Labels. . . from the Setup menu.
The Edit Labels dialog box appears.
2.Make your changes.
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3.When you are finished, select the OK button.
The Edit labels dialog box disappears, and your changes are displayed
on the card.
Creating a New Card
To create a new card:
1.
2.
3.Select the New Card button.
field.
The New Card window appears, and the cursor is located in the first
Enter the appropriate information in each field that you use.
When you are finished entering information in this card, select the Add
Card button.
The New Card window doses, the labels for the new card appear in List
field, and the information for the new card is displayed.
Deleting a Card
To delete a card:
/NOTE:
When you delete an existing card, all Quick Dials associated with
that card are deleted.
1.Select the card you want to delete.
The selected card is displayed.
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2.Select Delete Card from the Edit menu.
The Delete Card dialog box appears.
Figure 4-33. Delete Card Dialog Box
3.Select the OK button.
The card is deleted from the bank, and the next card in the bank is
displayed.
Dialing a Phone Number from a Card
To dial a phone number from a card:
System Phone
1.
Select the card that contains the phone number you want to dial.
The selected card is displayed.
2.Click on the Dial button located to the right of the phone number that
you want to dial.
Your speakerphone activates, you hear dial tone, and AT&TCall places
the call. After the call is completed, select the Hang Up button to place
your phone on-hook (that is, to hang up your phone).
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Standard Phone
1.Select the card that contains the phone number you want to dial.
The selected card is displayed.
2.Click on the Dial button located to the right of the phone number that
you want to dial.
AT&TCall prompts you to lift the handset of your telephone.
3.Lift the handset of your phone.
AT&TCall places the call. After the call is completed, hang up your
handset.
Editing an Existing Card
To edit an existing card:
1.Select the card you want to edit.
The card is displayed.
2.Select the Edit Card button.
The Edit Card window appears containing the current information for the
card.
3.Make your changes to the card.
4.When you are finished, select the Return Card button.
The Edit Card window closes, and the updated card is displayed.
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Entering Telephone Numbers in a Card
When entering telephone numbers in an AT&TCall card, you must first specify
whether the telephone number is an intercom number. Every telephone
number field contains an ICOM/OUT button that toggles between intercom and
outside phone numbers.
You can enter both numbers (for example, 0-9) and alphabetic characters (for
example, A-Z) in the telephone number field of a card. For example, suppose
a restaurant has the phone number 555-RIBS (which is 555-7427). Instead of
typing all seven numbers in the phone number field for this card, you can enter
555-RIBS. When AT&TCall places a call to this phone number, it converts the
alphabetic characters to numbers.
To enter an intercom number:
1.In the Edit Card or New Card window, click on the ICOM/OUT button in
the telephone number field in which you are interested.
The word icom is displayed in the telephone number field.
2.Click the mouse in the field and enter the intercom number.
To enter an outside phone number:
1.In the Edit Card or New Card window, make sure that the word icom is
not displayed in the telephone number field in which you are interested.
If icom is present click on the ICOM/OUT button in the field.
2.Click the mouse in the field and enter the phone number.
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Hiding the Card Display
AT&TCall enables you to hide the card display and view only the Quick Dials,
the Hang Up button, the Dialpad button, the Timer button, and the Quick Shift
button (if the 25/50 Quick Dial Buttons option is selected). To hide the card
display, select Hide Card from the View menu.
Selecting a Card
You can select any card in the AT&TCall file by performing one of the following
steps:
n
n
n
nclicking on the entry in the List field
clicking on the Next and Previous arrow buttons that are located on
each side of the Show Notes button
clicking on a letter on the Slider
using the Find and Find Next options from the Edit menu, and the
Next Card, Prev Card, Next Letter, and Prev Letter options
from the View menu
Showing the Card Display
To show the card display after hiding it via the Hide Card option in the View
menu, select Show Card from the View menu.
Using the Timer
AT&TCall provides a stopwatch that enables you to time anything that you
want. You can use the Timer to time the length of a call, but you need to
manually start and stop the Timer. The Timer is not tied to the call.
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To use the Timer:
1.When you want to start the timer, select the Timer button.
The Timer window appears and immediately starts keeping time. The
Timer measures time in hours, minutes, and seconds. To reset the
timer, select the Reset button. To stop the timer, select the Stop button.
To restart the timer after it has been stopped, select the Start button.
Figure 4-34. Timer
Window
2.When you are finished using the timer, select Close from the Control-
menu box of the Timer window.
Quick Dial Tasks
This section describes the tasks you will perform when using Quick Dials in an
AT&TCall file.
Accessing Information for a Quick Dial
To view the information for a Quick Dial:
1.Press and hold down [ SHIFT ] , and then click on the Dial button of the
Quick Dial in which you are interested.
The Quick Dial information dialog box appears. This dialog box presents
the label and phone number for this Quick Dial.
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Figure 4-35. Quick Dial Information Dialog
Box
2.
When you are finished, select the OK button.
If you want to display the card associated with the Quick Dial, click on the
Label button of the Quick Dial in which you are interested. The associated card
is displayed.
Assigning a Phone Number to a Quick Dial
To assign a phone number to a Quick Dial:
1.
2.
Select the card that contains the telephone number that you want to
program to a Quick Dial.
The selected card is displayed.
Press and hold down [ SHIFT ] , and then click on the Label button of the
Quick Dial that you want to program.
The Create Quick Dial dialog box appears. The system provides a
default label.
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