ATT Passageway For Partner Communications System User Guide

							Using Log Viewer
If there was no Caller ID for an incoming call, one of the following
messages may be displayed:
— Not Available, which indicates that there was no Caller ID
associated with the call.
— Not Inspected, which indicates that the call was never inspected
for Caller ID.
— Out of Area, which indicates that there was no Caller ID
associated with the call. This message is delivered by the
telephone company.
— Private, which indicates that there was no Caller ID for the
associated call. This message is delivered by the telephone
company.
Refer to Using Caller ID Information in Chapter 3 for more information
about Caller ID messages.
n
nthe type of call (O for outgoing calls, l for incoming calls that were
answered, and U for incoming calls that were not answered at this
extension)
the date and time the call started (that is, when the outgoing call was
dialed or the incoming call started ringing)
Log Viewer enables you to perform the following tasks with the entries in the
call log:
n    view selected entries
n    sort selected entries
n    delete entries
n    move entries from the log to a permanent archive file
n    print entries
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							Helpful Hints
Using Log Viewer
When using Log Viewer, keep in mind the following information:
n
n
nWhen the Log Viewer window is open, select the Refresh option from
the View menu to make sure you are viewing all of the entries you have
specified. If you make or receive a call while the Log Viewer window is
open, that entry will not be displayed in the Log Viewer. The Refresh
option insures that all relevant entries are displayed.
The call log stores a maximum of 8,000 calls. Entry 8001 overwrites the
oldest entry in the call log.
By default the system automatically adds deleted entries to the call log
archive file. The call log archive is an ASCII file in which each field of
data is separated by a tab. The archive file is called PWLOG.ARC and
is located in your Windows directory. This file can be viewed, edited, or
modified by any program that can access ASCII files. If you do not wish
to keep your call log entries permanently, turn off the Add auto. deleted
entries to archive file option from the Preferences option in the Setup
menu.
Running Log Viewer
To run Log Viewer, you must access Windows and open the program group
that contains the AT&T PassageWay applications. You can run Log Viewer by
itself, or access it from within the AT&TCall or AT&TBuzz applications. To run
Log Viewer by itself, double-click on the Log Viewer icon. The Log Viewer
window appears. Refer to the following section describing the tasks that you
will perform regularly while using Log Viewer.
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							Using Log Viewer
Tasks
This section describes the tasks that you will use with the Log Viewer.
Deleting Entries from the Call Log
To delete entries from the call log:
1.Select the entries that you want to delete from the Log Viewer window.
If you want to select all of the entries in the Log Viewer, select 
Select
All from the Edit menu.
The entries that you selected are highlighted.
2.Perform one the following steps:
—If you want to add these entries to the call log archive file, select
Moveto Archive from the Edit menu.
The PassageWay Log Viewer dialog box appears, displaying the
number of entries that will be deleted from the call log.
Figure 6-2. Sample PassageWay Log Viewer Dialog Box
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							Using Log Viewer
Select the OK button.
The entries are deleted from the log and added to the archive
file.
—
If you do not want to add these entries to the call log archive file,
select Delete from the Edit menu.
The PassageWay Log Viewer dialog box appears, displaying the
number of entries that will be deleted from the call log.
Figure 6-3. Sample PassageWay Log Viewer Dialog Box
Select the OK button.
The entries are deleted from the log.
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							Using Log Viewer
Printing Log Entries
Log Viewer enables you to print the entries that are displayed in its window.
To print log entries:
1.Using the Filter/Sort Options option from the View menu, view the calls
that you want to print.
The specified calls are displayed in the Log Viewer window.
2.Select Print View from the File menu.
The entries displayed in the Log Viewer window are printed.
Setting the Log Viewer Preferences
You can set Log Viewer to perform the following procedures automatically:
n   delete entries after a specified number of days
n   add automatically deleted entries to the call log archive file
By default the call log archive keeps a copy of all entries that are
deleted automatically by the program (for example, exceeding the
maximum number of entries or deleting entries after a certain
number of days). These entries will not be added to the call log if
the Add auto. deleted entries to archive file option is turned off.
n   display a warning when a specified percentage of the call log is filled
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							Using Log Viewer
To set the preferences:
1.Select Preferences. . . from the Setup menu.
The Preferences dialog box appears.
Figure 6-4. Preferences Dialog Box
2.Select the preferences you want.
3.Select the OK button.
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							Using Log Viewer
Sorting Call Log Entries
Log Viewer enables you to specify the criteria for sorting call log entries and
the order in which these sorted entries are displayed. You can sort the
displayed entries according to the following criteria:
n   text label
n   telephone number
n   account number
n   date and time the telephone number was dialed
Sorted entries can be displayed in the order of oldest first or newest first.
To sort entries in the Log Viewer:
1.Select Filter/Sort Options. . . from the View menu.
The Filter/Sort Options dialog box appears.
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							Using Log Viewer
Figure 6-5. Filter/Sort Options Dialog Box
2.Select the option button of the Sort By option you want.
3.Select the option button of the Order option you want.
4.Select the OK button.
The Log Viewer displays the call log entries in the order in which you
requested. The top of the window displays the current sorting options.
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							Using Log Viewer
Specifying the Calls to be Displayed
Log Viewer enables you to specify which call log entries you want displayed in
the Log Viewer window. You can specify entries according to the following
criteria:
n     text label
n    telephone number
n    account number
n    date
n    call type
To specify the calls to be displayed:
1.
Select Filter/Sort options. . . from the View menu.
The Filter/Sort Options dialog box appears.
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							Using Log Viewer
Figure 6-6. Filter/Sort Options Dialog Box
2.Select the filtering options you want.
3.Select the OK button.
Log Viewer displays the calls that you specified. The top of the window
displays the viewing selection.
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