Xerox ColorQube 9303 User Manual

							Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting321
Advanced
Use this option to select a quick or full fix 
for the light line problems, or fix the 
problem of ink smears. Select the option 
required and then select Confirm when 
the confirmation screen is displayed.
•Light Lines (Quick) corrects Light 
Lines when detected, until a Full Fix is 
completed.
•Light Lines (Full) performs a 
maintenance routine when the 
machine is idle to fix the light line 
problem.
•Ink Smears is selected to correct any ink smear quality issues.
Problem Statements
If you are experiencing difficulties using your device, check the suggestions below for problem solving 
advice.
ProblemPotential Solution
Dark or colored lines and streaks appear on the 
output when copying or scanning from the 
document glass.• Reprint the job.
• Make sure the defect is not on the original.
•Clean the document glass and the Constant Velocity 
Transport (CVT) glass.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
Dark or colored lines and streaks appear on the 
output when copying or scanning form the 
document feeder.• Reprint the job.
• Make sure the defect is not on the original.
•Clean the document glass and the Constant Velocity 
Transport (CVT) glass.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
Blurry prints are being produced.• Reprint the job.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
Printer makes a tearing or ripping noise as 
paper exits and part of the image may be 
missing from the page.• Reprint the job.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
A skewed or crooked image is produced when 
copying or scanning from the document glass.• Reprint the job.
• Make sure the defect is not on the original.
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							Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 322
A skewed or crooked image is produced when 
copying or scanning from the document feeder 
and document glass.• Reprint the job.
• Make sure the defect is not on the original.
• Use originals within specification. Refer to 
www.xerox.com for specifications information.
• Make sure originals are correctly loaded in the 
document feeder.
Smears and smudges appear on the output 
when copying or scanning from the document 
glass or document feeder.• Reprint the job.
• Make sure the defect is not on the original.
•Clean the document glass and the Constant Velocity 
Transport (CVT) glass.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
Smears and smudges appear on the output 
when printing or copying.• Reprint the job.
• Make sure paper is the correct type and size and is 
properly loaded in the tray.
• Make sure you select the 2nd side option in the options 
if printing Side 2 on pre-printed paper.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
Light lines and streaks appear on prints or 
copies.• Reprint the job.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
Background appears on copies.• Reprint the job.
• Make sure the document feeder is fully closed when 
using the document glass.
•Enable Auto Suppression for the Background 
Suppression feature in the Image Quality options.
The image has shifted, or is split, incomplete or 
scrambled.• Reprint the job.
Steps in horizontal or vertical lines.• Reprint the job.
• Fix the image quality problems using the Light Lines 
(Quick) option. Refer to Image Quality Problems on 
page 320 for instructions.
Print color is not what was expected.• Reprint the job.
• Use a higher quality print mode.
• Select a different color correction from the print driver.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
• Try using different colors in the document.
ProblemPotential Solution
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							Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting323
Copy color is not what was expected.• Reprint the job.
• Use a higher quality print mode.
• Select a different Original Type.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
Small white specks or graininess appears on 
the output.• Reprint the job.
• Use a higher quality print mode.
• Print 1 sided rather than 2 sided.
• Use a smoother paper.
Missing or weak image on output.• Reprint the job.
• Make sure paper is the correct type and size and is 
properly loaded in the tray.
Dots on copies.• Reprint the job.
• Make sure the defect is not on the original.
• Clean the document glass and the Constant Velocity 
Transport (CVT) glass.
Marks on the lead edge of paper stack which 
are in line with the image.• Reprint the job.
• Fix the image quality problems. Refer to Image Quality 
Problems on page 320 for instructions.
• Run 20 blank sheets through the device.
Oil in long edge feed (LEF) paper edges (at top 
and bottom) after running long jobs of short 
edge feed (SEF).• Reprint the job.
Tray 1 and 2 (or 3) raise failure.• Reprint the job.
• Open and close the tray.
Tray 1 and 2 misfeed.• Reprint the job.
• Check the tray side guides are tight against the stack of 
paper. Turn or rotate the stack over if possible (unless 
using media with a defined paper print side).
ProblemPotential Solution
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							Further Assistance
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 324
Further Assistance
For any additional help visit our customer web site at www.xerox.com or contact the Xerox Welcome 
and Support Center quoting the device serial number.
•Press the Machine Status button on 
the control panel.
The Machine Information tab is 
displayed.
•The Customer Support information 
and the Machine Serial Number is 
displayed on this screen.
Maintenance Assistant
If a problem occurs which requires further investigation from Xerox, diagnostic information can be sent 
directly to Xerox using the Maintenance Assistant option.
• Access the Maintenance Assistant option by selecting the Machine Status button.
The Maintenance Assistant button is located on the Machine Information tab.
• Select the Maintenance Assistant button. The option to send diagnostic information to Xerox is 
provided.
• Select the option and following the screen messages to send the information to Xerox.
This information will assist Xerox in identifying the problem.
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							Version  1.0
09/10
Xerox
®
 ColorQube™ 
9301/9302/9303
Safety and Regulations
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							©2010 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents 
of this publication may not be reproduced in any form without permission of Xerox Corporation.
XEROX®, XEROX and Design® and ColorQube® are trademarks of Xerox Corporation in the United States and/or other countries.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in 
subsequent editions.
Document version 1.0: September 2010
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							ColorQube™ 9301/9302/9303
Safety and Regulations327
Contents
Notices and Safety   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  328
Safety Labels and Symbols  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  329
Operational Safety Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  330
Electrical Supply   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  330
Maintenance Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  332
Consumables Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  332
Product Safety Certification   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  333
Basic Regulations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  334
United States (FCC Regulations)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  334
Canada (Regulations)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  334
European Union   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  334
Turkey RoHS Regulation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  335
Copy Regulations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  336
United States  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  336
Canada   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  338
Other Countries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  338
Fax Regulations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  339
United States  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  339
Canada   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  340
Europe   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  341
South Africa  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  341
Material Safety Data   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  342
Product Recycling and Disposal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  343
USA & Canada  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  343
European Union   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  343
Energy Program Compliance   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  345
All Markets   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  345
EH&S Contact Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  346
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							Notices and Safety
ColorQube™ 9301/9302/9303
Safety and Regulations 328
Notices and Safety
Please read the following instructions carefully before operating the equipment. Refer to them as 
needed to ensure the continued safe operation of your equipment.
Your Xerox product and supplies have been designed and tested to meet strict safety requirements. 
These include safety agency evaluation and certification, and compliance with electromagnetic 
regulations and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox 
materials only.
WARNING:Unauthorized alterations, which may include the addition of new functions or 
connection of external devices, may impact the product certification. Please contact your Xerox 
representative for more information.
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							Safety Labels and Symbols
ColorQube™ 9301/9302/9303
Safety and Regulations329
Safety Labels and Symbols
All warnings and instructions marked on or supplied with the product should be followed.
WARNING:This label alerts users to an area of the equipment which includes a sharp edge which 
could cause laceration in the event that extreme force is used on the guard which prevents contact 
in normal use. The edge is colored yellow to indicate the area which should be avoided.
WARNING:These labels alert users to areas of the equipment which are heated. The surfaces are 
safe to touch but long term contact may result in discomfort.
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							Operational Safety Information
ColorQube™ 9301/9302/9303
Safety and Regulations 330
Operational Safety Information
Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. 
These include safety agency examination, approval, and compliance with established environmental 
standards.
To ensure the continued safe operation of your Xerox equipment, follow these safety guidelines at all 
times:
Electrical Supply
This section provides important electrical supply safety information that you should read before 
installing or using the device.
Read the information in the following sections:
•Power Outlet Electrical Safety on page 330.
•Power Cord Electrical Safety on page 330.
•Equipment Safety on page 331.
•Emergency Power Off on page 332.
•Disconnect Device on page 332.
Power Outlet Electrical Safety
This equipment must be operated from the type of electrical supply indicated on the data plate label 
located on the rear cover of the equipment. If you are not sure that your electrical supply meets the 
requirements, please consult your local power company or a licensed electrician for advice.
The electrical supply outlet should be installed near the equipment and should be easily accessible.
WARNING:This equipment must be connected to a protective earth circuit. This equipment is 
supplied with a plug that has a protective earth pin. This plug will only fit into an earthed electrical 
outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact a 
licensed electrician to replace the outlet. Always connect equipment to a correctly grounded 
power outlet. If in doubt, have the outlet checked by a qualified electrician.
Improper connection of the equipment-grounding conductor can result in electrical shock.
Power Cord Electrical Safety
• Use only the power cord supplied with this equipment.
• Plug the power cord directly into a grounded electrical outlet. Do not use an extension cord. If you 
do not know whether or not an outlet is grounded, consult a qualified electrician.
• Do not place this equipment where people might step on or trip on the power cord.
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