Xerox ColorQube 9303 User Manual

							Troubleshooting
ColorQube™ 9301/9302/9303
Administration and Accounting301
Troubleshooting
These settings are used to troubleshoot 
any problems that maybe occurring on the 
device. They provide various tests to check 
the functionality of the system and 
identify performance levels.
Support Pages
A list of reports and support pages for 
identifying image quality problems are 
displayed. Use the Print option to print the 
list.
Fix Image Quality
Use this option to Print Test Pages to help 
you diagnose print issues. Analyse the 
output and choose one of the options to 
fix the image quality problems:
•Light Line fixes unexpected 
continuous lines of lighter colors or 
empty stripes visible on the printed 
output.
•Smears fixes streaks, smudges and 
inks pots of the same or different colors scattered over the printed output.
•Advanced provides a list of expert routines. Customer Support may direct you to select this option. 
Refer to Fix Image Quality on page 320.
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							Troubleshooting
ColorQube™ 9301/9302/9303
Administration and Accounting 302
Automatic Light Lines Fix
Use this option to fix any Banding 
problems.
•Quick Banding Fix corrects banding 
temporarily and may slow print 
speeds until a Full Banding Fix is 
completed. 
•On is used to correct banding 
when it is detected.
•Off is selected if no action is 
required.
•Full Fix takes approximately eight minutes to complete. 
•Eco Fix is selected to correct banding when the device is not in use.
•Always Fix is selected to correct banding when it is detected.
•Off is selected if no action is required.
Resets
Use this option to reset the system 
software.
•Software Reset on page 302
•Supply Counter Reset on page 303
Software Reset
Software Reset is faster and wastes less 
consumables than switching the device off 
then on.
• When instructed by the device to 
perform a restart, choose a software 
option and then select the Reset 
button.
•All Software resets the whole 
system software.
•Network Software resets the 
network controller software.
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							Troubleshooting
ColorQube™ 9301/9302/9303
Administration and Accounting303
•Copy Software resets the copier software.
Supply Counter Reset
This option is used to reset the counter 
when a listed supply is replaced.
• Select the supply and then select 
Reset Counter.
• Select Reset to confirm.
Network
The Network options are used to trouble-
shoot problems relating to the network 
connection.
Echo Test
The Echo Test allows you to test the 
network connectivity.
• Select the appropriate protocol and 
select the Start Test button to run the 
echo test.
•TC P / I P
•AppleTalk
•Novell or IPX
Fa x
The Fa x options are used to test the Fax 
functionality on the device.
Fax Protocol Report
The Fax Protocol Report provides 
information about the Fax function on the 
device. 
• Select Protocol Report and then the 
Print Now button to print the report.
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							Troubleshooting
ColorQube™ 9301/9302/9303
Administration and Accounting 304
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							Version  1.0
09/10
Xerox
®
 ColorQube™ 
9301/9302/9303
General Care and Troubleshooting
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							©2010 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents 
of this publication may not be reproduced in any form without permission of Xerox Corporation.
XEROX®, XEROX and Design® and ColorQube® are trademarks of Xerox Corporation in the United States and/or other countries.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in 
subsequent editions.
Document version 1.0: September 2010
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							ColorQube™ 9301/9302/9303
General Care and Troubleshooting307
Contents
Power Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  308
Power On  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  308
Power Off   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  308
Energy Save and Quick Restart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  308
General Care   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  310
Ink Sticks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  310
Cleaning Unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  311
Staple Cartridges   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  311
Emptying the Waste Ink Tray  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  312
Emptying the Hole Punch Waste Container  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  313
Print Quality Maintenance  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  313
Cleaning Tasks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  314
Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  315
Defining the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  315
Faults   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  315
Fault Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  316
Fault Logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  317
Paper Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  318
Finishing Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  318
Document Feeder Problems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  319
Image Quality Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  320
Problem Statements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  321
Further Assistance   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  324
Maintenance Assistant  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  324
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							Power Options
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 308
Power Options
Power On
•Press the Power On/Off button. The 
device begins the power on 
procedure.
• Some functions will be ready before 
others. The device will be ready to 
scan in approximately 3 minutes.
Power Off
•Press the Power On/Off button. A 
confirmation screen will appear.
• Select Power Down to commence the power down cycle. If power down is no longer required, 
select Cancel to return to the previous screen.
If power down is selected, the device remains on for approximately 30 seconds before the power is 
terminated. Any jobs in the job list will be deleted. Ensure you wait at least 30 seconds before 
powering on again.
•If Cancel is selected the power down option will be cancelled and the device will be available for 
use.
Note It is recommended the device is only powered off if a problem occurs or if it is being moved. 
Use the power save function to conserve energy during periods of inactivity. If the device is being 
moved, allow the device to cool down for 30 minutes before moving it.
WARNING:Use only the ON/OFF switch to reboot your device. Damage may occur to your device 
if power is removed by other means.
Energy Save and Quick Restart
The Energy Save button on the control panel can be used for additional power functions.
• Select the Energy Save button.
•If Energy Saver is selected, the device 
will immediately enter the Power 
Saver Mode appropriate to its 
configuration. If there are any jobs in 
the job list, a second screen is 
displayed.
To re-activate the device when in this 
mode, touch a button on the touch 
screen or control panel.
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							Power Options
ColorQube™ 9301/9302/9303
General Care and Troubleshooting309
•If Quick Restart is selected and confirmed the device will restart. Any copy jobs in the job list will 
be deleted, print jobs in the job list are recovered.
If Cancel is selected the power down options will be cancelled and the device will be available for 
use.
• Select Close to exit.
Energy Saver Options
The device is designed to be energy efficient and automatically reduces its power consumption after 
periods of inactivity. The System Administrator can setup the following Energy Saver options.
•Intelligent Ready wakes up and sleeps automatically based on previous usage. The device uses 
algorithms and data gathered on a usage profile to anticipate periods when the device is likely to 
be busy. Using this information it automatically wakes up the device.
•Job Activated wakes up when activity is detected.
•Scheduled wakes up and sleeps at set times on a daily basis. The device can be set to wake up 
when activity is detected, or a specific time can be entered.
•Fast Resume reduces the time taken to wake up. This changes the default sleep / low power 
timeouts and increases energy usage.
For information about setting up the Energy Saver options, refer to the System Administrator Guide.
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							General Care
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 310
General Care
There are a number maintenance tasks which need to be performed to ensure your device performs at 
optimum levels:
• Replenish the Ink Sticks
• Replace the Cleaning Unit
• Replace the Staple Cartridges (Office Finisher / High Volume Finisher only)
• Empty the Waste Ink Tray
• Empty the Hole Punch Waste Container (Office Finisher / High Volume Finisher only)
• Print Quality Maintenance
• Cleaning Tasks
CAUTION:When replacing units, DO NOT remove the covers or guards that are fastened with 
screws. You cannot maintain or service any of the parts that are behind these covers and guards. 
Do NOT attempt any maintenance procedure that is NOT specifically described in the 
documentation supplied with your device.
To place an order for consumables or replacement units, please contact your Xerox Representative 
giving your Company Name, product number and the device serial number. An option is available 
within Internet Services which allows the device to contact Xerox automatically to order units when 
required. Refer to the System Administrator Guide for more information.
Note For information about locating the serial number, please refer to Further Assistance on 
page 324.
The device will display a message on the touch screen when consumables or units require replacing or 
emptying. For units nearing the end of life, an initial message is displayed to warn you the unit will 
require replacing shortly. An additional message will display when the unit requires replacing. Only 
replace units when a message actually instructs you to do so
Ink Sticks
Ink sticks are added to 4 receptacles in the 
ink loader through an access door on the 
top of the device. The shape of each ink 
stick is unique for each color, to prevent 
inks sticks being loaded into the incorrect 
receptacles. Ink can be added to the ink 
loader at any time, if there is enough room 
to accommodate the new stick.
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