Vodavi Starplus 2448ex Hybrid Key Telephone System Installation Manual

							NOTE: You must be in the same pick up group as 
the 
tinging telephone to pick up the call. 
300.16 CALL TRANSFER 
Outside lines can be transferred from one phone to 
another within the system. 
The transfer can be either screened (announced) or 
unscreened to either an idle or busy station, or UCD 
Group. . . 
A. Screened Transfer 
n While connected to an outside line: 
1. Press station button where cal! is to be trans- 
ferred (if programmed on your telephone), 
OR 
Press the TRANS button and dial two-digit sta- 
tion number (1 O-57). 
2. The called extension signals according to the 
intercom signal switch position. 
3. When that extension answers, announce the 
transfer. 
4. Hang up to complete transfer. 
B. 
Unscreened Transfer 
When the called extension begins to signal, hang up 
to transfer the call (Recall timer starts). 
C. Transfer Search 
n When attempting to locate a party: 
1. 
2. 
,3. 
4. 
D. Press a station button to signal a statitin 
OR 
Press the TRANS button and dial station de- 
sired. 
If the party is not located, press another station 
key to continue the search, 
OR 
Press tile TRAN button and dial the station 
number. 
If the party is not located, press the TRANS 
button again and dial another station number to 
continue the search. 
When the called party answers, hang up to 
complete the transfer. 
Answering a Screened Transfer  Hybrid 
Key Telephone System STARPLUS@ 2448EX 
300.17 CO CALLS TRANSFER RED TO A 
STATION FORWARDED TO VM 
n While connected to a CO line: 
A Press the TRANS button and dial the two-digit 
extension number of the station forwarded to 
voice mail. 
B. The transferring station hangs up. The CO call 
will be directed to the mailbox of the forwarded 
station. 
NOTE: If the transferring station attempts to super- 
vise the transfer or just waits until the voice mail 
system answers, then it becomes necessely to reac- 
cess the CO line and re-transfer them and go on- 
hook before the voice mail system answers. This will 
ensure that the CO party will hear the personal 
greeting of the mailbox user and any applicable 
instructions. 
300.18 CAMP-ON 
n If you call a station that is busy and wish to alert 
them to your call: 
A. Press the CAMP ON button. 
B. Called station will receive two bursts of ringing. 
C. Wait for their response 
D. When called party answers, consult with them 
or hang up to transfer the call. 
If a station is in DND, only the attendant can Camp 
On using the attendant override feature. 
n Answering a Camp On 
If you are on a connected call, hear two bursts of 
muted ringing, and your CAMP ON button is flashing, 
you have a call waiting for you. 
A Press the CAMP ON button. 
B. Any outside line you are connected to will be 
placed on hold. You-may converse with the 
station placing the call. 
C. Press flashing outside line button, if a call is 
being transferred. 
Your intercom will be signaling according to the 
intercom signal switch position. 
1. Answer the intercom and receive the transfer 
notice, 
300.19 CO LINE ACCESS 
n To access outside line: 
A. Press idle CO line button, Pool button, 
OR 
Dial CO line group access code or LCR access 
code. 
2. Press the outside line button or loop button 
flashing on hold. B. Dial the number desired for outside call. 
C. Lift handset to converse or use speakerphone. 
3oo-fj 
Issue 3, August 1991  
						

							: > 
300.20 CO LINE QUEUING 
A station can queue only one (1) line at a time. If 
you see that a particular outside line is busy and you 
wish to be placed on a list waiting for that line to 
become available: 
= To Place a Queue: 
A. Press desired busy outside line button or pool 
button. 
(Busy tone is heard) 
9. Press the LINE QUEUE button. 
C. Hang up. 
n To Answer a Queue 
If you hear ringing and an outside line of the line 
group (or a Loop or Group Key), you queued onto is 
slow flashing: 
A. Lift the handset. 
B. Press flashing outside line button to answer. 
If your station has been programmed for Preferred 
Line Answer, you will have the line automatically 
upon lifting the handset. 
300.21 CONFERENCE COMBlNATlONS 
Only stations that have conference enabled will be 
able to institute a conference. 
. 
Add-on Conference: Four internal and one ex- 
ternal or five party internal 
. 
Multi,-Line Coilference: One internal and two 
external. 
A. Establishing a Conference  STARPLUS@ 2448EX 
Hybrid Key Telephone System 
CONF button will flash and timer will start. 
There will be a warning tone before the other 
parties are dropped. 
C. Reentering a Conference 
When the controller re-enters 
the conference, the 
disconnect timer is reset. 
1. Lift handset to re-enter a monitored conference. 
2. To re-enter a conference placed on hold, repeat 
steps for establishing a conference. 
3. To re-enter an unsupervised conference, lift 
handset and press flashing CONF button. The 
CONF button 
lights steady and confirmation 
tone will be heard. 
D. Terminating a Conference 
To terminate a conference the conference initiator 
who is actively in the conference replaces handset 
or push ON/OFF button to OFF. To terminate an 
unsupervised conference, press the flashing CONF 
button while on hook, all parties will be dropped. 
300.22 DIRECTED CALL PICK-UP 
When incoming, transferred, or recalling outside 
line ringing, intercom ringing, or Camp On ringing is 
heard at an unattended telephone: 
A. Dial the two-digit station number of the known 
ringing telephone. 
A maximum of five parties can be included in a 
Lift the handset.  conference. The internal party must lift the handset. B. Receive ringback tone, or call announce tone. 
C. Press the PICK UP button to answer the call. 
Lker must have access to the-specific .wtside line 
or a Loop key to do a directed call pickup. 
1. 
2. Select intercom station or dial desired outside 
pafly. 
3. 300.23 
A. Call the phone number or the system adminis- 
trator specified of the DISA line.  DIRECT INWARD SYSTEM ACCESS 
(DISA) 
4. 8. The system answers and returns intercom dial 
tone. 
5. 
6. 
8. Wheti called party answers, press CONF but- 
ton. -1 
Add next conference party by selecting another 
outside line or intercom station. 
When party answers, press CONF button twice. 
All parties are connected. 
Exiting a Conference (Controller only) 
There are three methods of exiting a conference: 
1. Press the ON/OFF button to ON, press the 
MUTE button, and replace the handset (to 
monitor a conference). 
Press HOLD button to place outside parties on 
hold. Hold timer starts. If one of the two parties 
is internal, that party will be dropped. 
3. Press CONF and hang up or press the ON/OFF 
button to leave the other conference patties still 
connected in an unsupervised conference. C. Enter the DISA access code also specified by 
the system administrator, if applicable. 
D. Dial tone is returned. 
n To place an outgoing call: 
A. Dial a group access code: 9,81 - 87. 
8. CO Dial tone is returned. 
C. Dial the desired telephone number. 
NOTE: LCR cannot be accessed from DISA. If LCR 
is enabled, DISA users may 
dial 81 to access lines 
in trunk group 7. 
NOTE: The conference timer (Refer to Sec. 610.7) 
will monitor a DISA “trunk-to-trunk” call and release 
the lines one (1) minute after the timer expires. 
Issue 3, August 1991 300-7  
						

							Hybrid Key Telephone System STARPLUS@ 2448EX 
n To reach an internal station: 
A. Dial the two-digit station number. Ringback 
tone will be heard. 
B. Converse when party answers. 
NOTE: If the station dialed is unattended, busy or in 
DND, intercom dial tone will be returned (after the 
Preset Call Forward Timer expires) Refer to Sec. 
600.4. 
300.24 DO NOT DISTURB 
LJ Activating Do Not Disturb: 
If you have been given the ability to place your phone 
in Do Not Disturb: 
A. Press the DO NOT DISTURB button. The DND 
button lights steady. 
= Removing Do Not Disturb 
A. Press the DO NOT DISTURB button. The DND 
button LED extinguishes and DND is canceled. 
300.25 EXCLUSIVE HOLD 
When a line is placed on Exclusive Hold, no other 
station in the system can retrieve this call. Hold may 
be programmed to be activated on the first or second 
depression of the Hold button. CO Lines while in a 
transfer hold are always placed in an Exclusive Hold 
condition. 
300.26 EXECUTIVE/SECRETARY TRANSFER 
If you are designated the Executive station and your 
phone is busy or in DND, all calls will be routed to 
the Secretary station. 
If you are the designated Secretary station, you can 
signal the Executive that is busy or in DND by using 
the Camp On feature. 
300.27 FLASH 
n When connected to an outside line: 
A. Press FLASH button to disconnect outside line 
and reseize outside line dial tone. 
300.28 FLASH ON INTERCOM 
q When connected to a page zone or another internal 
party: 
A. Press FLASH button to disconnect page or 
intercom call. Intercom dial tone will be heard. 
300.29 FLEXIBLE Bull-ON ASSIGNMENT 
If you have buttons on your telephone which have 
NOT been assigned as CO lines, Pooled group, or 
Loop buttons, you may program them to suit your 
own individual needs. There are five possible func- 
tions you may assign to these buttons: 
. 
DSS/BLF: This button, when pressed, will auto- 
matically signal the assigned intercom station. 
DSS/BLF buttons are programmed by the sta- 
tion user. 
. 
FEATURES: This button can be programmed 
so that when pressed it will activate a particular 
feature, thus eliminating the need for dialing the 
feature code. Some features require a flex 
button to be programmed for that feature to be 
accessible to the station user. Where this is the 
case it is so designated in this Feature Opera- 
tion Section and user guide. Feature buttons 
are programmed by the station user. Refer to 
Table 300-Z for a complete listing of code/fea- 
tures that may be programmed onto a flexible 
button. 
. 
SPEED DIAL: This button can be programmed 
to automatically access a speed number loca- 
tion 
for one-step operation. PBX and Centrex 
codes can be programmed into a speed dial bin 
and accessed by one button depression. 
Table 300-2 Button Programming Codes 
10-57 Direct Station Select ‘4 Internal Zone 4 
690-697 
Voice Mail Group Pilot Numbers l-8 ‘5 
Internal All Call 
77 Badground Music ‘6 External Page 
78Wl Personaked Messages ‘9 
Meet Me Page Answer 
78W Clear Personalized Messages ‘0 All Call Page (Internal & External) 
78# 
Personalized Message Code [SPD]+IYY] Speed Dial Access’ 
790-79s Call Par& (system) (00-19 Station) (20-99 System) 
80 
Account Code Enter [SPD]+r] Save Number Redial 
890-897 UCD 
Group Pilot Numbers l-8 [SPD]+(#] Last Number Redial ’ 
0 Attendant (1 st Programmed Attendant) 
l 1 Internal Zone 1 W= Speed Dial Bin numbers 
‘2 Internal Zone 2 ZZ= Personalized Messages 
‘3 
Internal Zone 3 
300-8 
Issue 3, August 1991  
						

							%AFtPLUS@ 2448EX Hybrid Key Telephone System 
. POOLED GROUP ACCESS: A group of out- 
side lines can be placed under one button. 
When this button is pressed, the system will 
select an available line from this group for the 
user to place a call on. Pool buttons are as- 
signed in data base administration. 
. 
LOOP: This button will act as the direct appear- 
ing button for outside lines that do not appear 
on the user’s individual telephone. Any phone 
that doesn’t have all lines appear on it must 
have a loop key. There is NO limit to the number 
of LOOP buttons a station may have. Loop 
buttons are assigned in data base administra- 
tion. 
n To program flexible buttons: 
A. Lift the handset or press the ON/OFF button. 
B. Press SPD button twice. 
C. Press the flexible button to be programmed (it 
must be programmed in data base as a multi- 
function button). 
D. Dial desired code (Refer to Button Program- 
ming Codes). 
n To erase a flexible button: 
.-) t: 
C. 
D. Press SPD button twice. 
Press the flexible button to be erase 
Press FLASH button. 
Replace handset or press ON/OFF button. 
300.30 INTERCOM CALLING 
n Placing an intercom Call 
A. Press the station button of party to be called (if 
programmed at your phone); 
OR 
Dial two-digit station number. (1 O-57) 
NOTE: Dialing a number in the numbering p/an 
activates the telephone automatically. 
B. You will hear ringing if called station is in the “T” 
answering mode; or three bursts of tone if called 
station is in the “H” or “P” position. 
C. Lift handset or use speakerphone, after the 
three tone bursts stop. 
D. Hang up to end call. 
n Answering an Intercom Call in the Y” mode: 
q With your intercom signal switch in the T (center) 
mode, you will hear repeated bursts of intercom 
tone ringing and the HOLD button will slow flash. 
A. Lift handset or press ON/OFF button to answer, 
or move the intercom signal switch to the H (up) 
mode to reply. If you receive a call from a Phone 
Box, you must press that DSS button to answer 
the call. 
B. Hang up to end call. 
q Answering an Intercom Call in the “P” mode: 
0 In the P (down) mode, you will hearlhree bursts 
of tone and one-way announcement. The HOLD 
button will slow flash and the calling party cannot 
hear conversations in progress. 
A. Lift handset or press ON/OFF button to answer, 
or move the intercom signal switch to the H (up) 
mode to reply. 
n Answering an Intercom Call in the “l-l” mode: 
0 In the H (up) mode, you will hear three bursts of 
tone and an announcement. Reply handsfree or 
lift handset for priiacy. 
300.31 LAST NUMBER REDIAL 
A Press the SPD button. 
B. Press the asterisk [‘I button. 
- 
- 
- 
- 
- 
300.32 The last number dialed over an outside line 
will be automatically redialed. 
The system will automatically select the 
original line used to place the call and redial 
the number. 
If that line is busy, the system will automat- 
ically select another line from the same 
group and redial the number. 
If no lines are availabie in the same group, 
station will receive busy tone and can 
queue for a line. 
If the station user preselects a line before 
activating LNR, the preselection will over- 
ride the line which was used originally. 
LEAST COST ROUTING 
~TO place an outside call when LCR has been 
enabled in the system: 
A Dial (91 on the dial pad. 
B. Dial the desired tejephone number (ie: I+ area 
code+number) 7-digit number. Wait for answer. 
C. Lift handset or use speakerphone to conv&se. 
If all liries available to you .are busy, remain off-hook 
for four (4) seconds to automatically be queued onto 
LCR for an available line, 
IJ LCR Queue Callback 
If an LCR Queue Callback has been activated: 
A When telephone is signalled, answer the call. 
B. Desired telephone nuinber will automatically be 
redialed. 
NOTE: Only one LCR Queue Call Back request may 
be initiated by a station. When a second request is 
made, the first request will be canceled. 
. 
300.33 LCR QUEUE CANCEL 
A. Dial the LCR Queue Cancel code, [74]. 
B. Replace handset or press ON/OFF button. 
Issue 3, August 1991 
300-9  
						

							300.34 MEET ME PAGE 
~1 To request another party to meet you on a page: 
A. Dial the desired two-digit paging code or press 
the pre-programmed’ flex button. 
9. Request that party meet you on the page. 
C. Do not hang up; wait for the requested party to 
answer. As soon as the paged party answers 
and is connected to you, the page circuit is 
released. 
0 Answering a Meet Me Page 
Go to the nearest Telephone: 
A. Dial [*9] on the dial pad 
OR 
Press the preprogrammed* flex button. 
9. You will be connected to the party that paged 
you. 
*Refer to flexible Button Programming. 
300.35 MESSAGE WAITING 
Up to five messages can be left at any Station. If 
you dial a station that is busy, unattended, or in DND, 
you can leave a message waiting indication. 
A. Press the MSG WAIT button. 
9. Called party’s MSG WAIT button will slow flash. 
C. Hang up. 
TV Answering a Message Waiting Indication 
If your MSG WAIT button is flashing at a slow rate, 
you have a message waiting for you. The first mes- 
sage left will be the first one called. 
A. Press the flashing MSG WAIT button. 
B. Station that left message will be signaled with 
tone ringing. 
C. If called station does not answer, press the 
MSG WAIT button once to leave message. 
300.36 MUTE BUTTON 
The MUTE button provides privacy during speaker- 
phone or handset operation by disabling the micro- 
phone. 
A. Press the MUTE button while off-hook on 
speakerphone or handset to activate. 
B. Press the MUTE button again to deactivate. 
The mute feature automatically deactivates upon 
call termination. 
300.37 
PAGING 
If you have been given the ability to make page 
announcements: 
A. Lift the handset or press the ON/OFF button. 
9. Press the pre-programmed* PAGING flex but- 
ton  Hybrid Key Telephone System 
STARPLUS@ 2448EX 
OR 
Dial the two-digit paging code: 
l l = Internal Zone 1 
l 2 = Internal Zone 2 
l 3 = Internal Zone 3 
l 4 = Internal Zone 4 
l 5 = Internal All Call 
‘6 = External Zone 
l O = All Call 
C. Speak in normal tone of voice to deliver mes- 
sage. 
Stations off-hook or in DND will not hear the page 
announcement. 
NOTE: When making a zone page or All Call page 
and the zone is busy, the page initiator will receive 
ringbadc tone until the zone becomes available. You 
will then hear a warning tone and can make the page 
announcement. 
300.38 PBWCENTREX TRANSFER 
n While connected to an outside line (PBX/Centrex): 
A. Press FLASH button. 
B. Receive PBX transfer dial tone. 
C. Dial PBXICentrex station number. 
D. Hang up to complete transfer. 
300.39 PERSONALIZED MESSAGES 
Each station can select a pre-assigned message to 
be displayed on the LCD of. any Key Telephone 
calling that station. 
There are ten possible messages which can be left. 
A. Dial [78] on the dial pad 
OR 
Press a pre-programmed* flex button. 
B. Dial the two-digit code-for the message which 
will appear. 
00 clears messages 
01 
VACATION 
02 RETURN MORNING 
03 RETURN AFTERNOON 
04 
RETURN TOMORROW 
05 RETURN NEXT WEEK 
06 
BUSINESS TRIP 
07 MEETING 
08 HOME 
09 ON BREAK 
10 
LUNCH 
C. Hang up. 
Note: This featureisnotavailable to theattendant( I 
300.40 PHONE BOX RINGING . ..I 
To receive ringing from Phone Box(es) at a station, 
a DSS button must be assigned on a flex key. Refer 
300-10 
Issue 3, August 1991  
						

							sTARPLUS@ 2448EX 
Hybrid Key Telephone System 
, -7 
to Flex Button Programming for instructions on how 
to program DSS 
buttons. Also refer to Sec. 610.25 
for Phone Box Ring Timer. 
390.41 PULSE TO 
TONE SWITCHOVER 
The signaling on an outside line can be changed 
from dial pulse to tone (DTMF) manually while dial- 
ing out. 
u To perform the switch-over: 
A. Dial an asterisk [‘I on the dial pad. 
8. Remaining digit will be sent using DTMF. 
The Pulse to Tone Switchover command may also 
be included into a speed dial bin. Refer to speed dial 
programming. 
300.42 REMOTE MAINTENANCE 
Basic format of the command is: 
[d s] = dump system configuration data 
[d sn] = dump slot configuration data 
[?] = Help menu 
M = Exit Maintenance 
Nofe: n = slot number on KSlJ (I- 11). Starting with 
the CCU tward and counting to the right. 
A. Maintenance Password 
The Remote Maintenance feature, like Remote Pro- 
gramming, is entered via a six-character alphanu- 
meric string. The password prompt is given by 
entering a carriage return at the device connected to 
the CCU, RS232C port. After the prompt is printed 
out, the password should be entered followed by a 
carriage return. Proper entry of the password will 
result in the maintenance prompt. The Remote 
Maintenance password is: BRANDY 
B. Exit Maintenance 
The Exit command will terminate the current Remote 
Maintenance feature session. The Exit command 
format is: MAINT>X 
There are three (3) basic commands available in the 
Remote Maintenance feature. All commands begin 
with a single character, followed by a space, another 
character and an optional digit or digits. All com- 
mands are terminated with a carriage return. 
300.43 SAVE NUMBER REDIAL 
If you wish to save the last number you dialed for use 
later: 
After placing an outside call: 
A. Keep handset off-hook. 
B. Press the SPD button twice. 
0 To Dial a number that was saved using the steps 
above: 
A. Press the SPD button. B. Dial the asterisk [‘I key. 
- 
- 
- 
- 
300.44 System will automatically select the original 
line used to place the call and redial the 
number. 
If that line is busy, the system will autornat- 
ically select another line from the same 
group and redial the number. 
If no lines are available in the same group, 
station will receive busy tone and can 
queue for a line. 
If the station user preselects a line before 
adivating SNR, the preselection will over- 
ride the line which was used originally. 
PROGRAMMING PBX/CENtREX 
CODES ONTO A FLEX BUTTON 
For easy one-button access to Centrex or PBX fea- 
tures, perform the following steps: 
A Program the Centrex or PBX code into a station 
or system speed dial bin, including hook-flash 
(flash key), r], and [#] commands. (Refer to 
station or system speed dial programming) 
B. Program that speed bin onto a flex button. Refer 
to flex button programming. 
300.46 SPEAKERPHONE 
A Press ON/OFF button to “ON”. Intercom dial 
tone will be heard. 
B. Press station key of desired party, or press 
available outside line button and dial number. 
Speakerphone is activated. 
C. Press ON/OFF button to “OFF to end call. 
NOTE: For further references in this section where 
?it? handset” is specified, you may also use the 
method of pressing the ‘0VOFF” button, if the 
telephone is programmed to be a true twfrway 
speakerphone. 
300.46 STATION SPEED DIAL 
If no outside line has been specified in programming, 
the last available line in Group 1 will be automatically 
chosen or you can choose one now. 
A Press the SPD button. 
B. Dial the bin location, 
OR 
Press programmed speed bin button. Station 
Speed numbers are 00 to 19. 
C. When called party answers, pick up handset or 
use speakerphone. , 
Issue 3, August 1991 306-l 1  
						

							- -. 
Hybrid Key Telephone System STARPLUS@ 2448u( 
300.47 STORING SPEED NUMBERS 
Station Speed numbers can be entered by keyset 
users. System Speed numbers must be entered by 
the first programmed attendant. If no attendant is 
specified, they are entered at Station IO. 
A. 
B. 
C. 
D. 
E. 
F. 
G. 
H. 
I. 
J. 
K. Press SPD twice. 
Dial the speed bin location: 
00 to 19 for Station Speed numbers; 
20 to 99 for System Speed numbers. 
Dial telephone number. (including special 
codes described below) 
Press the SPD button. 
Hang up. 
OR 
Press SPD once. 
Select desired outside line or group of lines. 
Dial the speed bin location: 
00 to 19 for Station Speed numbers: 
20 to 99 for System Speed numbers. 
Dial telephone number. (including special 
codes described below) 
Press the SPD button.. 
Hang up. 
- TRANS - Pressing the TRANS button dur- 
ing number entry initiates a Pulse-To-Tone 
switchover. 
- HOLD - Pressing the HOLD button during 
number entry inserts a Pause. 
- FLASH - Pressing the FLASH key inserts a 
Flash into the speed number. 
- TRANS - Pressing the TRANS button as 
the first entry in the speed bin inserts a 
no-display character causing the numbers 
stored in the bin not to appear on the Key 
Telephones display when the bin is ac- 
cessed. 
To program several speed numbers in a row, press 
SPD button twice to conclude programming a num- 
ber and then just enter the next speed number bin to 
be programmed. If the station has no line appear- 
ance for the line programmed into the speed bin, that 
line will come up under the Loop button or Pool 
button when accessed. 
300.48 SYSTEM SPEED DIAL 
If no outside line has been specified in programming, 
the last available line in Group 1 will be chosen 
automatically or you can choose one now. 
A. Press the SPD button. 
B. Dial bin location, 
OR Press programmed speed bin button. System 
Speed numbers are 20 to 99. _ 
C. When called party answers, pick up handset or 
use speakerphone. 
300.49 UNNERSAL NIGHT ANSWER (UNA) 
If you hear outside line ringing at another station and 
wish to answer it: 
A. Dial [7!5j on the dial pad. The connected out- 
side line can be transferred or disconnected. 
Each telephone utilizing Universal Night An- 
swer must have a loop button appearance if the 
ringing outside line does not appear at their 
phone. 
390.50 VOICE MAIL OPERATION O/M) 
ForwardCallers to y!aw&Bw 
Intercom and Transferred CO callers may be routed 
directly to your mail box by forwarding your phone to 
a voice mail group. Callers will then be greeted by 
your personal voice mail greeting if available (Refer 
to Call Forward - Voice Mail Operation) 
m Retrieving Voice Messages 
If your Message Waiting key or programmed Voice 
Mail group key is flashing, you may have a voice 
message waiting for you. 
‘To enter the voice mail system to check for mail: 
A Dial the Voice Mail group number 
OR 
Press the programmed voice mail group key or 
flashing Message Wait key. 
B. You will immediately be prompted to enter your 
password for your mail box. 
m Receiving a Voice Mail Message Wait 
To receive a message waiting indication that a voice 
message has been taken for you, the Voice Mail 
system must be programmed to provide such an 
indication. 
After the voice mail system receives a voice mes- 
sage for a station user: 
A. The voice mail must go off-hook and dial the 
voice mail message wait code [60]. 
B. Dial the two-digit extension number of the sta- 
tion user who received a voice message. 
0 Turning the Message Waiting Lamp Off 
When a station user retrieves the voice messages 
from the voice mail system, the voice mail system 
IllUSt: 
A Be programmed to go off-hook and dial the 
message cancel code [61]. 
B. Dial the two-digit extension number of the sta- 
tion user who retrieved the voice message. 
300-l 2 Issue 3, August 1991  
						

							sTARPLUS@ 2448EX 
Hybrid Key Telephone System 
A. VM Tone Mode Calling Option 
Allows the Voice Mail system to override a called 
stations H or P intercom switch settings. 
When placing a call to a station and Tone ringing is 
desire (the Voice Mail system MUST be pro- 
grammed to: 
A Dial [5#j on the dial pad. 
B. Then dial two-digit station extension (call tone 
rings station). 
300.51 VOLUME CONTROLS 
There are 2 volume control knobs on the right side 
of the key telephone. Turning the knob toward you 
will decrease the volume. 
- Front knob - voice, background music 8 
speakerphone 
- Back knob - tone ringing volume 
PHONE FEATURES 
300.52 CALL BACK 
A Briefly depress and release the hookswitch. 
B. Dial [##4]. 
C. Replace handset. 
Only one Call Back request can be left at a station; 
the second request will convert to Message Waiting 
RSCp?St. 
300.53 CALL FORWARDING 
n To call forward calls to another station: 
A Lift the handset. 
B. Dial [##2]. 
C. Skip step c for immediate forwarding, otherwise 
dial the appropriate code: 
[72] = Call Forward No Answer 
(731~ Call Forward Busy 
[74] = Call Forward Busy/No Answer 
0. Dial the two-digit extension number or speed 
bin number where calls are to be forwarded. 
Confirmation tone will be heard. 
E. Replace the handset. 
0 To Remove Call Forwarding: 
A Lift the handset. 
B. Dial [#2] or [#8] on the dial pad. Confirmation 
tone will be heard. 
C. Replace the handset. 300.54 CALUNG STATION TONE MODE OP- 
TiON 
Allows a calling station to override a called key 
station’s H or P intercom switch setting. 
When placing a call to a key station and Tone tinging 
is desired: 
A Dial [5#1 on the dial pad. 
B. Dial the two-digit station extension (call tone 
rings station). 
300.55 CAMP-ON 
0 After receiving intercom busy tone: 
A Briefly depress and release the hookswitch. 
B. Dial [#*I on the dial pad. When the called party 
answers, consult with them. 
While on a CO line you receive a Camp-on warning 
tone through handset: 
C. Choose desired call (hang up on present till 
and take the new one, or ignore the Camp-n 
signal). 
300.56 CALL PARK (System) 
To place an outside call on hold and consult with, 
page, or call an internal party and/or transfer the 
outside call. 
0 While connected to an outside line: 
-A Depress and release the hookswitch. The caller 
is put on Exclusive hold. 
B. Dial the parking location (790 to 795). Hear 
confirmation tone. 
C. If you hear busy tone, depress and release the 
hookswitch and dial another parking location. 
a Retrieving a Parked Call 
A Lift the handset. 
B. Dial the pound [#I] on the dial pad. 
C. Dial the parking location (790 to 795) where the 
call was parked. 
300.57 CALL TRANSFER: 
A. Making an Unscreened Transfer 
A Briefly depress and release the hookswitch. 
B. Dial desired intercom number. 
C. Hang up to complete the transfer. 
B. Making a Screened Transfer: 
A Briefly depress and release the hookswitch. 
B. Dial desired telephone number. 
C. Announce the call. 
0. Hang up to complete the transfer. 
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							Hybrid Key Telephone System sTARPLUS* 2448EX 
300.58 CLEAR CALL FORWARD, DND, PER- 
SONALIZED MESSAGES 
SLT’s can activate and cancel call forward by dialing 
[#I21 and DND by dialing [#l] and enable and cancel 
personalized messages by dialing [78xx]. 
A convenient code [#I81 has been incorporated to 
cancel either Call forwarding, DND, or Personalized 
Messages when the SLT user has forgotten which 
code has been programmed on the phone 
n To cancel Call Forward, DND, Personalized Mes- 
sages: 
A. Lift the handset. Notification tone will be heard. 
B. Dial [##8] on the dial pad. Confirmation tone will 
be heard. 
C. Replace the handset. 
300.59 CO LINE QUEUING 
A Dial outside line access code. Receive busy 
* 
tone. 
B. Briefly depress and release the hookswitch. 
C. Dial [###I on the dial pad. Confirmation tone is 
heard. 
300.60 ADD-ON CONFERENCE 
You may set up a conference of 1 external and 1 
other internal station. 
A. Lift the handset. 
B. Make outside call. 
C. Briefly depress and release the hookswitch to 
put the call on hold. 
D. Dial two-digit station number of internal station 
you wish to add. 
E. When that station answers, briefly depress and 
release the hookswitch again and all 3 parties 
will be connected. 
300.61 DIRECT OUTSIDE UNE ACCESS 
A. Lift the handset. 
B. Dial the access code (9,81 - 87). 
C. Dial the desired telephone number. 
300.62 DIRECTED CALL PICK-UP 
m Upon hearing an unattended telephone ring: 
A. Lift the handset. 
B. Dial [#7] on the dial pad. 
C. Dial the two-digit station number of ringing tele- 
phone. You will be connected to intercom, in- 
coming, recalling or transferred outside line. 
300.63 DO NOT DISTURB 
n Activating Do Not Disturb: 
A. Lift the handset. 
B. Dial 
[#l] on the dial pad. C. Replace the handset. 
m To cancel Do Not Disturb: 
A. Lift the handset. 
B. Dial [#I1 J or [#8] on the dial pad. 
C. Replace the handset. 
300.64 PBX/CENTREX TRANSFER (Flash 
Command to CO Line) 
To initiate a PBX or Centrex Transfer command from 
an SLT. 
m While connected to a PBX or Centrex line: 
A. 
B. 
C. 
D. Briefly depress and release the hookswitch. 
Intercom dial tone will be heard. 
Dial [#IO] on the dial pad. A Flash command will 
be presented to the PBX or Centrex line. 
PBX or Centrex studder tone will be heard. Dial 
the two-digit station number of desired exten- 
sion 
Replace the handset to complete transfer. 
300.65 GROUP CALL PICK-UP 
m Upon hearing an unattended telephone ringing: 
A. Lift the handset. 
B. Dial [#6] on the dial pad. You will be connected 
to intercom or transferred or recalling outside 
line call. 
NOTE: You must be in the same pickup group. 
300.66 PLACING CALLS ON HOLD 
0 While connected to an outside line: 
A. Briefly press and release the hookswitch. (Call 
is placed on hold). 
m To retrieve the call: 
A. Press and release the hookswitch again. 
300.67 INTERCOM CALUNG 
A. Lift the handset. 
B. Dial the two-digit intercom number (1 O-57). 
300.68 LCR QUEUlNG.(Automatic) 
If all lines available to you are busy, remain off-hook 
for four (4) seconds to automatically be queued onto 
LCR for an available line. 
300.69 LCR QUEUE CALL BACK 
p If an LCR Queue Call Back has been activated: 
A. When telephone is signalled, answer the call. 
B. Desired telephone number will automatically be 
redialed. 
C. Wait for answer. Lift handset or use speaker- 
phone to converse 
309-l 4 
Issue 3, August 1991  
						

							sTARPLUS@ 2448u( Hybrid Key Telephone System 
7 
NOTE: Onfy one LCR Queue Cal/ Back quest may 
be initiated by a station. When a second request is 
made, the first request will be canceled. 
300.70 LCR CANCEL 
A Lift handset or press ON/OFF button. 
B. Dial the LCR Queue Cancel code, [74]. 
C. Replace the handset or press ON/OFF button. 
300.71 MESSAGE WAlTlNG 
m Leaving a Message Waiting indication 
A Lift the handset. 
B. Dial the two-digit intercom station. Receive no 
answer, or DND tone. 
C. Briefly depress and release the hookswitch. 
D. Dial [&I] on the dial pad. 
E. Replace the handset. 
0 Answering a Message Waiting Indication. 
Your message waiting lamp is flashing: 
A Lift the handset. 
B. Dial [#5j on the dial pad. Station that left the 
message will ring. 
Note: Onfy SLTs equipped with message waiting 
lamp will have access to this feature. 
300.72 PERSONALlZED MESSAGES 
Each station can select a pm-assigned message to 
be displayed on the LCD of any Key Telephone 
calling that station. To select one of the ten available 
messages: 
A Dial [78] on the dial pad. 
8. Dial the two-digit code for the message which 
will appear. 
00 clears messages 
01 VACATION 
02 RETURN MORNING 
03 RETURN AFTERNOON 
04 RETURN TOMORROW 
05 RETURN NEXT WEEK 
06 BUSINESS TRIP 
07 MEETING 
08 HOME 
09 ON BREAK 
10 LUNCH 
C. Hang up. (Activating DND cancels selected 
message.) 
300.73 PAGING 
A Lift the handset. 
B. Dial the two-digit paging code. Wait for page 
warning tone. ‘1 = Internal Zone 1 
‘2 = Internal Zone2 
3 = 
Internal Zone 3 
l 4 = Internal Zone 4 
l 5 5 Internal AllCall 
l 6 = ExternalZone 
l O = All Call 
C. Speak in normal tone of voice to deliver mes- 
sage. 
Stations off-hook or in DND will not hear the page 
announcement. 
NOTE: when making a zone page or All Call page 
and the zone is busy, the page initiator wiii receive 
nngback tone until the zone becomes available. You 
wii/ then hear a warning tone and can make the page 
announcement. 
D. Deliver page in normal tone of voice. 
E. Replace handset to terminate page. 
300.74 STATION SPEED DIAL 
A Lift the handset. 
B. Dial [#9] on the dial pad. 
C. Dial the desired station speed bin number (OO- 
19). 
300.75 STORING STATION SPEED NUM- 
BERS 
A Lift the.handset. 
B. Dial [#I31 on the dial pad. 
C. Dial the desired station speed bin number (OO- 
19). 
D. Dial the telephone number you wish to store. 
E. Briefly depress and release the hookswitch. 
Confirmation tone is heard. 
Note: Line Group 7 will be programmed along with 
SLT speed numbers and thus tine Group 1 wiTI be 
used when activating speed dial from an SLT. 
Note: ft is recommended that AU unused CO tines 
are placed into tine Group 0. This will prevent the 
system from inadvenently accessing unused lines 
from features such as LCR and Speed Dialing. 
300.76 SYSTEM SPEED DIAL 
A Lift the handset. 
B. Dial [#9] on the dial pad. 
C. Dial the desired system speed bin number (20-, 
99). 
300.77 UNIVERSAL N!GHT ANSWER (UNA) 
n Upon hearing an incoming signal: 
A. Lift the handset. 
B. Dial UNA access code [75j on the dial pad. You 
will be connected to ringing outside line. 
Issue 3, August 1991 3oQ-15