Vodavi Starplus 2448ex Hybrid Key Telephone System Installation Manual

							Hybrid Key Telephone System STARPLUS@ 2448EX 
H. APB Configuration 
Figure 800-5 is the APB Configuration shows what 
is printed out when: 
a. The installer enters D*space~Gll at the maint> 
prompt. 
where: 
Column 1: identifies the card slot type. Column 2: shows any options associated with the 
board plugged into the option card slot. 
RS232C is shown as an option when the 
RS232C Module (MM) is installed on the APB 
board. 
DTMF is shown as an option when the Single 
Line DTMFRS unit (SLU) is installed on the 
APB board. 
, 
7A 
I’lONITOR Eng. Vet-. l.if 
DATE: 07/2W91 TIflE: 1’+:57:07 
ENTER PAS9ORD: 
maint>d olt SLOT : 11 -------*--------- 
Slot Type : APB 
Board Type: APB 
TYPE -----_--__---- OPTIONS 
-----------me 
APB M-232 
malnt>x 
DATE: 07/24/91 TIflE: lL):57:25 exiting maintenance utility... 
. 
Figure 80&5 APB Configuration Printout 
I. Event Trace Buffer 
The Event Trace Buffer is used to store and dump 
event traces (up to 30) that occur just priir to a 
2448EX system soft or hard restart. These can then 
be reviewed by authorized personnel’to aid in sys- 
tem troubleshooting.. 
The basic format for the commands are: 
. 
T - display the current status 
of the Event trace buffer 
. 
TO - turns the Trace buffer 
OFF. 
. 
Ti  -turns the Trace buffer ON 
to record events prior to a soft system reset. 
. T2cretum> - turns theTrace buffer ON 
to record events prior to a hard system restart. 
. 
T3cretum> - turns the Trace Buffer ON 7.. 
to record events prior to either a soft reset or a 
hard system restart. 
dEcreturn> - dumps Trace Events stored 
from last system reset. (soft or hard) 
NOTE: Ctr/ C will abort the Data Dump and return to 
the mainb prompt. 
800-l 0 issue 3, August 1991  
						

							800.3 REMOTE SYSTEM MONITOR 
A. General Overview 
The Remote Monitor feature provides remote ac- 
cess to the installed system for diagnostic purposes. 
These capabilities benefit Service personnel ena- 
bling them to support the end user remotely. Differ- 
ent levels of access, via password, allows authorized 
personnel to trace, monitor and tip&ad” criiical 
information directly from the 2448EX system. This 
provides a more accurate means of acquiring sys- 
tem information that leads to a quick resolution of 
problems that may occur. This is all done without 
interfering with ongoing call processing or normal 
system operation, and in many cases may be per- 
formed without a site visit. An external modem 
connected to the CPB RS232C is required for re- 
mote access. 
Capabilities allowed and reserved for this “High level 
troubleshooting” in addition are: 
l Monitor Mode 
l Enable & Disable Event “Trace” 
l Dump ‘Trace Buffer” (up-load) 
B. Monitor Password 
The Remote Monitor feature, like Remote Mainte- 
nance, is entered via a six-character alphanumeric 
string. The password prompt is given by entering a 
carriage return at the device connected to the CCU 
RS232C port. After the prompt is printed out, the 
password should be entered followed by a carriage 
return. Proper entry of the password will result in the 
MON>prompt. The Remote Maintenance password 
is: [JENNIE} 
NOTE: The remote monitor feature is intended for 
use only under the guidance and instruction by 
authorized personnel from a Technical Assistance 
Center (TAC). Care and caution must be observed 
when using this feature as permanent damage to the 
*_ C. Help Menu (7) 
A convenient on screen Help Menu is provided by 
typing a “?” then pressing Enter. The following will 
appear on the screen: 
STARPLUS@ 2448EX Hybrid Key Telephone System 
/ 
70 tlOHITOR Eng. Jet-. l.lf DflTE: 07/24/91 TItlE: 14:57:q3 
ENTER PRSWORD: 
man>? 
command 
list: 
c Ccl - dunp co data s Csl - dunp sta data 
t cdl - set trace keg 
d 
CalCal - dunp memory 
ma 
- modify memory 
b rate 
- set baud rate 
7 - help menu 
X - exit monitor 
mon>x 
DfiTE: 07/2’+/91 TIHE: 1’+:58:46 
exiting monitor.. . 
 
D. Dump Memory Data 
Three options allow the memory structure to be 
“dumped” for viewing. The three options are entered 
as follows: 
c [c] - Dump CO Line memory structure 
s [s] - Dump Station memory Structure 
d [a][a] - Dump a memory address Structure 
The data obtained from these commands is in hexa- 
decimal format and is used primarily for manufacture 
level support. 
NOTE: Cfrl C will abort the Data Dump and 
return to 
the man> prompt. 
sortware structure can occur. 
Issue 3, August 1991 800-l 1  
						

							Hybrid Key Telephone System sTARPLUS@ 2448EX 
E. Event Trace Mode 
The “T” command enables and disables the 2448EX 
system Trace mode. While the trace mode is en- 
abled events for the trace desired will be displayed 
on the monitor, printer or PC connected to the 
2448EX system in an event record. To view the 
current status of the trace mode type “T”at 
the MON> prompt then the following- screen will be 
displayed: 
/ 
 
7R MONITOR Ena. Wet-. l.lf 
DATE: 07/2W91- TIHE: 14:59:29 
ENTER PWB4ORD : 
mon>t 
tlessages Y/N 
---e---v --- 
BORRD E’JT -> N 
flSC States -> N 
PP -> N 
COL States -> N 
Stn States -> N 
Error llsg -> N 
Que Evt -> N 
mon>x 
DFITE: 07/24/91 TItlE: 
1+:59:+5 exiting monitor... /   
A. To enable an event trace type “1”  
(space 
bar) 
6. Then type of trace desired [d], where d is deter- 
mined as follows: 
B= Board event trace (traces events assoc- 
iated with PCB’s) 
M= Miscellaneous State event trace 
P= Peripheral Processor (PP) (traces events 
associated with a Peripheral processor 
command i.e. COI, KSB, APB: etc...) 
C= CO Line (COL) States (traces events 
associated with CO Line activity) 
S= Station (STA) States (traces events 
associated with Station activity) 
E= Error Messages (traces error messages) 
Q= Queue (QUE) Events (traces queuing C. Then enter the specific board, CO line or Sta- 
tion number of the trace desired or type “all” if 
all board’s, CO line’s or Station’s events are 
desired. 
l-l 1 = Board KSU card slot position (CCU= 1) 
01-24 = CO Line port 
I O-57 = Station location 
All= All Boards, CO lines or Stations 
D. Then press Enter to enable the trace. A screen 
similar to the following will appear: 
f 
7A HONITOR Eng. Uer. l.lf DATE: 07/2W91 TItlE: 15:00:53 
ENTER PRSSUORD: 
mon>t b3 
tlessages Y/N 
-------- --- 
BORRD E’JT -> Y Trace BRD 3 
tlSC States -> N 
PP 
-> N 
COL States -> N 
Stn States -> N 
Error kg -> N 
Que Eut -> N 
mon>x 
DATE: 
07/24/91 TItlE: iS:Ol:OL, exiting monitor... 
 
E. To disable or turn off a particular trace mode do 
not enter a specific board, CO line or Station 
number (i.e. “ts
						

							STARPLUS@ 2448EX Hybrid Key Telephone System 
Sta 12: State- DIRL-TONE, Evt= Key Data, Data-10 
Sta 12: 
Stats- DIAL-TONE, Evt- No Ring, Data-l 
Sta 12: 
State- WFIIT-COL-SZ-RSP, Evt- Seize Ack, Data-O Sta IO: State- COL-CONNECTED, Eut= Dial Pad, Data4 
Sta IO: State- COL-CONNECTED, Evt- Dial Pad, Data-0 Sta 10: State- COL-CONNECTED, Evt- Dial Pad, Data-5 
sts 10: Stats- COL-CONNECTED, Evt- Dial Pad, Data-6 
Sta 10: 
State- COL-CONNECTED, Evt- Dial Pad, Data-2 
Sta 10: State- COL-CONNECTED, Evt- Dial Pad, Data=3 
Sta 12: State- COL-CONNECTED, Evt- Dial Pad, Data+ Sta 12: State= COL-CONNECTED, Eut- Dial Pad, Data=3 Sta 12: State- COL-CONNECTED, Evt= Dial Pad, Data=5 Sta 12: State- COL-CONNECTED, Evt- Dial Pad, Data-9 
sta 12: State- COL-CONNECTED, Eut- Dial Pad, Data-6 
Sta 12: State- CDL-CONNECTED, Evt- Dial Pad, Data-8 
Sta 12: State- COL-CONNECTED, Eut- Dial Pad, Data4 
Sta 12: State- COL-CONNECTED, Evt- Dial Pad, Data-7 Sta IO: State= COL-CONNECTED, Evt- Keu Data, Data=51 Sta 10: State- COL-CONNECTED, Evt- tlon Key, Data=0 Sta 10: State- COL-CONNECTED, Evt= On Hook. Data-0 
Sta 12: State= COL-CONNECTED, Evt- Keg Data, Data=51 
Sta 12: State- COL-CONNECTED, Eut- non Keg, Data-O Sta 12: State- COL-CONNECTED, Evt- On Hook, Data-O 
Figure 800-6 Event Trace as it appears on Display 
F. Modify Memory command 
The Modify Memory Command is for Engineering 
Use only. 
Use of this command can after or damage 
the Starplus 2448EX systems operating 
data base which can result in system mal- 
function. If this occurs it will be necessary 
to power the system down and re-initialize 
the data base, then completely re-program 
the customer programming data, 
G. Baud Rate Command 
This command provides a convenient means for 
changing the baud rate, for the RS232C port located 
on the CCU, while in the Monitor mode. To change 
the baud rate type “B” plus the desired baud rate, 
then the enter key. 
NOTE: After changing the Baud Rate via Baud Rate 
command, you must change your Baud Rate on your 
Receiver/Terminal. H. Exit the Monitor mode 
The Exit command will terminate the current Remote 
Monitor enable/disable session. If Event(s) Trace 
have been or are still enabled the event records will 
be displayed only after exiting the MONitor mode. 
The Exit command format is: MON X 
(1 
Unless instructed by personnel at a Tech- 
nical Assistance Center (TAC) do not 
leave the trace mode enabled for ex- 
tended periods of time. The system will 
“dump” the requested event(s) trace which 
may use up paper or fill memory buffers on 
the collecting device. It is recommended 
that the event traces be disabled (turned 
off) for all event(s) before leaving the sys- 
tem site. 
, 
Issue 3, August 1991 800-13  
						

							STARPLUS@ 2448EX Hybrid Key Telephone System 
APPENDIX A 
CUSTOMER DATABASE PROGRAMMING 
Appendix A-l System Parameters 
PROG’CODE: FLEX Fl,NCT,ON FORM,L\T ;;:;:,.:I:;;:::. .:::, :x:: 
BTN IJEFJULT CUSTOMER DATA 
., :.: 
. . . . . . . . . . . . . . . . :.:.. 
FLASH 01 
System Hold Recall 
000-300 s ~~~ 
:. ./. 
.:.:::::y :::.. .: . ...::: 
FLASH 02 
Exclusive Hold Recall 
FLASH 03 Transfer Recall Timer 
j .:.: ::.:.:. . . . :..:.... ./. ..:,‘:j::::::::, 
FLASH 04 
Preset Forward Timer 
00-99 s ~~::‘i$i:.6”““‘:““‘i’i 
. . . . . . . . . . . 
..: . . . . . . . . . 
,.,. :..: .: .:... : .: :::..::::::. 
PBX Dialing Codes 
FLASH 18 
FLASH 20 1 
Exec/Secy Pair 1 Sta #, Sta # :: ,.:.A.... . . . . . . . . . ., . . . ...>..::: . . . . 
:i:i::‘ii::~one~ 
::,.;:;;;;;‘:. : 
2 Exec/Secy Pair 2 sta #, cJa # ~:‘:rjone’::l~~ 
. . . 
3 Exec/Secy Pair 3 Sta #, Sta # $;ijo $‘+.:1;:. 
:, .’ :y.:j:jjjj:. 
4 Exec/Secy Pair 4 
Sta #, Sta # :::y~~iNone,jii$ii. 
,: .:.. 
1 SMDR yes,No .,. :.::i::. ‘. .:I:;;; 
,j ,,, ::: No 
						

							Hybrid Key Telephone System STARPLUS@ 2448EX 
Appendix A-l System Parameters (Cont’d) 
FLASH 22 
FLASH 23 
FLASH 24 
FLASH 25 
FLASH 26 
FLASH 27 
FLASH 28 
FLASH 29 
FLASH 30 
FLASH 31 
FLASH 32 
FLASH 35 Dial Pulse 
Dialing Speed 
LCR Enable 
DISA Access Code 
Phone Box Timer 
Attendant Intercom 
Background Music 
Time/Date Format 
Hookswitch Timer 
Hookswitch Bounce 
Page Warning Tone 
Attendant Recall Timer 
Call Forward No-Answer 
Appendix A-2 
Issue 3, August 1991  
						

							STARPLUS@ 2448EX 
Hybrid Key Telephone System 
Appendix A-2 UCD Group Parameters 
PROG CODE 
FLASH 19 FLEX 
FUNCTION ALT OVR RAN STATIONS 
BTN 
(up to 8 Stations) 
1 UCD Group 0 (890) 
2 UCD Group 1 (891) 
-. ; 
3 UCD Group 2 (892) 
4 UCD Group 3 (893) 
5 UCD Group 4 (894) 
6 UCD Group 5 (895) 
7 UCD Group 6 (896) 
8’ UCD Group 7 (897) 
. 
Issue 3, August 1991 .------- 
Appendix A-3  
						

							Hybrid Key Telephone System STARPLUS@ 2448EX 
Appendix A-3 Voice Mail Group Parameters 
r-l .n,,nn 4 Voice Mail Grouo Cl 
I I - I Voice Mail Grow 
1 
1 ’ 1 (691) 
I I c) I Voice Mail Group 2  FLEX 
PROG CODE BTN FUNCTION ALT L R STATIONS 
(Up to 8 Stations) 
4 Voice Mail Group 3 
(693) 
Voice Mail Group 4 
Voice Mail Group 5 
(6951 
Voice Mail Group 6 
(696) 
Voice Mail Group 7 
(697) 
PROG CODE 
FLASH 37 FLEX 
FUNCTION OUTPULSING DIGITS L or 
BTN R 
1 VM Outpulsing Table 1 Prefix 
Suffix 
2 VM Outpulsing Table 2 Prefix 
Suffix 
3 Prefix 
VM Outpulsing Table 3 ’ Suffix 
4 VM Outpulsing Table 4 Prefix 
suffix 
5 VM Outpulsing Table 5 Prefix 
Suffix 
6 VM Outpulsing Table 6 Prefix 
Suffix 
7 
VM Outpulsing Table 7 Prefix 
Suffix 
8 VM Disconnect Table 8 Disconnect 
FLASH 42 Voice Mail ID digits for 
Incoming CO Calls Yes or No 
1 
Appendix A-4 Issue 3, August 1991  
						

							STARPLUS@ 2448EX Hybrid Key Telephone System 
: 
I 
m 
DEI 
- 
Appendix A-4 CO Line Programming (Flash 40) 
FLEX , 
BTN 2 3 4 5 6 7 a 9 
LINE 
TONE3 co/ UNA LOOP 
DISA FLASH LINE 
NO PULSE PBX SUPV L’NE UCD 
TIME GROUP COS REMARKS 
011 I I 
09 
10 
11 
12 
13 
14 
15 
16 
17 
:.j:. 
issue 3, August 1991 
Appendix A-5  
						

							Hybrid Key Telephone System STARPLUS@ 2448EX 
Appendix A-4 CO Llne Programming (Flash 40) (Cont’d) 
FLEX , 
BTN 2 3 4 5 6 7 8 9 
E 
I 
# 
- 
: 
I 
# 
- 
: 
I 
# 
- 
m 
DE 
- :.I. FI 
f I 
LINE TONE/ co/ 
NO PULSE PBX UNA kg’? DISA FLASH LINE 
LINE 
TIME GROUP COS UCD REMARKS 
Appendix A-6 Issue 3, August 1991