Vodavi Starplus 2448ex Hybrid Key Telephone System Installation Manual

							STARPLUS@ 2448EX 
Hybrid Key Telephone System 
200.99 
200.100 
200.101 
200.102 
200.103 
200.104 
200.105 
200.106 
200.107 
200.108 
200.109 
200.110 
200.111 
200.112 
200.113 
200.114 
200.115 
200.116 
200.117 
200.118 
200.119 
200.120 
200.121 
200.122 
200.123 
200.124 
200.125 
200.126 
200.127 
SECTION 300 
300.1 
300.2 
300.3 
300.4 
300.5 
300.6 
300.7 
300.8 
300.9 
300.10 
300.11 
300.12 
300.13 
300.14 
300.15 
300.16 
300.17 
300.18 
300.19 
300.20 
300.21 
300.22 UNIVERSAL NIGHT ANSWER 
(UNA) ......................................................... 200-16 
VOICE MAIL GROUPS (VM). ............................................................. -‘......... 200-16 
VOLUME CONTROLS 
................................................................................. 200-l 6 
CALL FORWARD ......................................................................................... 200-l 7 
CAMP ON ..................................................................................................... 200-l 7 
CONFERENCE ......................................................... . .................................. 200-17 
DIRECT OUTSIDE LINE ACCESS .............................................................. 200-17 
DIRECT OUTSIDE LINE RINGING.. ............................................................ 200-17 
DIRECTED CALL PICK-UP.. ........................................................................ 200-17 
DO NOT DISTURB (DND). ........................................................................... 200-17 
GROUP CALL PICK-UP.. ............................................................................. 200-17 
INTERCOM CALLING.. ................................................................................ 200-17 
MESSAGE WAITING/CALL BACK .............................................................. 200-17 
MESSAGE WAITING INDICATION ............................................................. 200-17 
NIGHT SERVICE.. ........................................................................................ 200-17 
QUEUING.. ................................................................................................... 200-17 
STATION SPEED DIAL.. .............................................................................. 200-17 
SYSTEM SPEED DIAL.. ............................................................................... 200-17 
TRANSFER .................................................................................................. 200-17 
A-lTENDANT OVERFLOW .......................................................................... 200-l 7 
A-ITENDANT OVERRIDE.. .......................................................................... 200-18 
ATTENDANT POSITION.. ............................................................................ 200-18 
AlTENDANT RECALL.. ............................................................................... 200-18 
TIME AND DATE PROGRAMMING.. ........................................................... 200-18 
A-l-l-ENDANT SEARCH ................................................................................ 200-18 
BUSY LAMP FIELD INDICATORS.. ............................................................. .200-18 
DIRECT STATION CALLING ....................................................................... 200-18 
MAPPING OPTIONS.. .................................................................................. 200-18 
RELEASE KEY.. ........................................................................................... 200-18 
FEATURE OPERATION ........................................................................ 300-l 
INTRODUCTION ............................................................................................ 300-l 
KEY TELEPHONE STATION FEATURES.. ................................................... 300-l 
ANSWERING AN OUTSIDE CALL ................................................................ 300-3 
PLACING AN OUTSIDE CALL ON HOLD ..................................................... 300-3 
ANSWERING A RECALL.. ............................................................................. 300-3 
ACCOUNT CODES.. ...................................................................................... 300-3 
PLACING AN OUTSIDE CALL (Automatic Line Selection) ............................ 300-4 
BACKGROUND MUSIC (Optional) ................................................................ 300-4 
AUTOMATIC SELECTION.. ........................................................................... 300-4 
CALL BACK.. .................................................................................................. 300-4 
CALL FORWARD: STATION ........................................................................ 300-4 
CALL FORWARD: PRESET.. ........................................................................ 300-5 
CALLING STATION TONE MODE OPTION.. ................................................ 300-5 
CALL PARK.. .................................................................................................. 300-5 
CALL PICK-UP: GROUP.. ............................................................................. 300-5 
CALL TRANSFER .......................................................................................... 300-6 
CO CALLS TRANSFERRED TO A STATION FORWARDED TO VM ......... -300-6 
CAM P-ON ....................................................................................................... 300-6 
CO LINE ACCESS ......................................................................................... 300-6 
CO LINE QUEUING .................................................. . .................................... 300-7 
CONFERENCE COMBINATIONS ................................................................. 300-7 
DIRECTED CALL PICK-UP ............................................................................ 300-7 
DIRECT INWARD SYSTEM ACCESS (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-7 
. . . 
III  300.23 _ 
Issue 3, March 1992  
						

							Hybrid Key Telephone System BARPLUS@ 2448EX 
300.24 
300.25 
300.26 
300.27 
300.29 
300.30 
300.31 
300.32 
300.33 
300.34 
300.35 
300.36 
300.37 
300.38 
300.39 
300.40 
300.41 
300.42 
300.43 
300.44 
300.45 
300.46 
300.47 
300.48 
300.49 
300.50 
300.51 
300.52 
300.53 
300.54 
300.55 
300.56 
300.57 
300.58 
300.59 
300.60 
300.61 
300.62 
300.63 
300.64 
300.65 
300.66 
300.67 
300.68 
300.69 
300.70 
300.71 
300.72 
300.73 
300.74 
300.75 
300.76 
300.77 DO NOT DISTURB 
........................................................................................ .300-8 
EXCLUSIVE HOLD 
....................................................................................... . 300-8 
EXECUTIVUSECRETARY TRANSFER 
.300-8 ! 
....................................................... 
FLASH 
............................................................................................................. 
300-8 
FLEXIBLE BUTTON 
ASSIGNMENT.. 
............................................................ .300-8 
INTERCOM CALLING 
................................................................................... .300-g 
LAST NUMBER REDIAL 
............................................................................... .300-g 
LEAST COST ROUTING 
............................................................................... .300-g 
LCR QUEUE CANCEL 
.................................................................................. .300-g 
MEET ME PAGE.. 
........................................................................................ .300-10 
MESSAGE WAITING 
................................................................................... .300-10 
MUTE BUTTON 
........................................................................................... .300-l 0 
PAGING 
....................................................................................................... .300-10 
PBX/CENTREX TRANSFER 
....................................................................... .300-10 
PERSONALIZED MESSAGES 
.................................................................... .300-10 
PHONE BOX RINGING 
................................................................................ 
300-10 
PULSE TO TONE SWITCHOVER 
............................................................... .300-l 1 
REMOTE MAINTENANCE 
.......................................................................... .300-l 1 
SAVE NUMBER REDIAL 
............................................................................. .300-l 1 
PROGRAMMING PBX/CENTREX CODES ONTO A FLEX BUTTON.. 
...... .300-l 1 
SPEAKERPHONE 
....................................................................................... .300-l 1 
STATION SPEED DIAL ................................................................................ 
300-l 1 
STORING SPEED NUMBERS 
.................................................................... .300-12 
SYSTEM SPEED DIAL 
................................................................................ .300-12 
UNIVERSAL NIGHT ANSWER (UNA) 
......................................................... .300-l 2 
VOICE MAIL OPERATION (VM) 
................................................................. .300-l 2 
VOLUME CONTROLS I 
................................................................................. .300-13 
CALL BACK 
.................................................................................................. 
300-13 
CALL FORWARDING 
.................................................................................. .300-13 
CALLING STATION TONE MODE OPTION 
............................................... .300-13 
CAMP-ON 
.................................................................................................... .300-l 3 
CALL PARK (System) 
.................................................................................. .300-13 
CALL TRANSFER:. 
...................................................................................... .300-13 
CLEAR CALL FORWARD, 
DND, PERSONALIZED MESSAGES .............. .300-14 
CO LINE QUEUING 
..................................................................................... .300-14 
ADD-ON CONFERENCE .............................................................................. 
300-14 
DIRECT OUTSIDE LINE ACCESS 
.............................................................. .300-14 
DIRECTED CALL PICK-UP 
......................................................................... .300-14 
DO NOT DISTURB 
...................................................................................... .300-14 
PBX/CENTREX TRANSFER (Flash Command to CO Line) 
.300-14 
.  ....................... 
GROUP CALL PICK-UP 
.............................................................................. .300-14 
PLACING CALLS ON HOLD 
....................................................................... .300-14 
INTERCOM CALLING 
................................................................................. .300-14 
LCR QUEUING (Automatic) 
......................................................................... .300-14 
LCR QUEUE CALL BACK 
........................................................................... .300-14 
LCR CANCEL 
.............................................................................................. .300-15 
MESSAGE WAITING 
................................................................................... .300-l 5 
PERSONALIZED MESSAGES.. 
.................................................................. .300-15 
PAGING 
....................................................................................................... .300-l 5 
STATION SPEED DIAL 
....................................................... /. 
...................... .300-15 
STORING 
STATION SPEED NUMBERS.. 
.................................................. .300-15 
I 
SYSTEM SPEED DIAL 
................................................................................ .300-l 5 
’ UNIVERSAL NIGHT ANSWER 
(UNA). ........................................................ 
.300-15 
iv 
Issue 3, March 1992  
						

							STARPLUS@ 2448EX 
Hybrid Key Telephone System 
SECTION 650 LEAST COST ROUTING PROGRAMMING 
................................... 650-l 
Table 650-l LCR Class of Service Table 
............................................................................ . .......... 650-6 
Table 650-2 Daily Start Time & Weekly Schedule Tables 
............................................................. 650-8 
Table 650-3 Examples: Daily & Wkly Start Time Tables 
............................................................... 650-9 
SECTION 660 INITIALIZE DATA BASE PARAMETERS 
....................................... 660-l 
SECTION 670 SYSTEM DATA BASE PRINTOUTS 
. . . . . . . . . . . . . . ..*............................... 670-l 
SECTION 700 
SYSTEM CHECKOUT 
............................................................................ 700-l 
SECTION 800 
MAINTENANCE AND TROUBLESHOOTING ............................... 800-l 
Table 800-l Central Processing Board (CCU). .............................................................................. 800-l 
Table 800-2 DC/DC Converter Unit (DC/DC) 
................................................................................ 800-2 
Table 800-3 Battery Charging Board 
(BC) ..................................................................................... 800-2 
Table 800-4 Key Station interface Board (KSB) 
............................................................................ 800-3 
Table 800-5 Central Office Interface Board (COI) 
......................................................................... 800-3 
Table 800-6 Single Line Interface Board (SLT) 
............................................................................. 800-3 
Table 800-7 SLT Ring Generator (FIG) and M/W Power Supply.. 
.................................................. 800-4 
Table 800-8 Application Board (APB) ............................................................................................ 800-4 
Table 800-9 Single Line Receiver/Sender Unit 
(SLU) ................................................................... 800-4 
Table 800-l 0 RS-232C Module (RSM). ......................................................................................... 800-5 
Table 800-l 1 Power Failure Transfer Unit (PFT). .......................................................................... 800-5 
APPENDIX A 
CUSTOMER DATABASE PROGRAMMING ..................................... A-l 
Appendix A-l System Parameters ..................................................................................................... A-l 
Appendix A-2 UCD and Hunt Group Parameters 
.............................................................................. A-3 
Appendix A-3 Voice Mail Group Parameters 
..................................................................................... A-4 
Appendix A-4 CO Line Programming (Flash 40) 
............................................................................... A-5 
Appendix A-5 Station Programming (Flash 50) 
................................................................................. A-7 
Appendix A-6 Button Assignment Chart (Flash 50) ........................................................................... A-8 
Appendix A-7 System Speed Dial Numbers 
.................................................................................... A-l 0 
Appendix A-8 Exception Tables (Flash 60). 
..................................................................................... A-l 2 
Appendix A-9 Least Cost Routing (Flash 61) ................................................................................... A-14 
Appendix A-l 0 Route List Table 
...................................................................................................... A-15 
Appendix A-l 1 Insert/Delete Tables ................................................................................................ A-19 
Appendix A-l 2 3-Digit Route List Table.. 
......................................................................................... A-21 
Appendix A-i 3 6-Digit Off ice Code Table 
................................................................... .:. .................. 
A-22 
APPENDIX B STARPLUS 2448EX PART NUMBERS 
............................................... B-l 
Appendix B-l Starplus 2448EX Component List ............................................................................... B-l 
APPENDIX C AEC The MessengerTM 212 Plus ......................................................... C-l 
Issue 3, March 1992 xi  
						

							STARPLUS 2448EX ISSUE CONTROL SHEET 
- 
Hybrid Key Telephone System STARPLUs@ 2448EX 
3 
March, 1992 Miscellaneous Manual Updates 
Techfact Notice #024 issued 316192 with corrected pages  ISSUE # 
1 
2 ISSUE DATE 
July, 1988 
August, 1988 
March, 1989 
August, 1990 
August, 1991 CHANGE 
First Draft 
Miscellaneous Manual Updates 
Miscellaneous Manual Updates 
Feature Package II Addendum 
Miscellaneous Manual Updates 
xii Issue 3, March 1992  
						

							300-l Starplus 2448 System Numbering Plan 
1 o-57 Station intercom Numbers l 1 Internal Zone 1 
ww Tone Mode Ring Option 
l 2 internal Zone 2 
60 Voice Mail enable MSG Wait 
l 3 internal Zone 3 
61 
Voice Mail cancel MSG Wait l 4 Internal Zone 4 
690-697 Voice Mail Group Pilot Numbers 
l 5 Internal All Call 
74 LCR Queue Cancel l 6 External Page 
75 Univ Night Answer (SLT and Keyset) l 9 Meet Me Page Answer 
76 Time and Date Programming- Attendant l O All Call 
77 Background Music “xxxx Database Admin. Access 
78Wl Personalized Messages (Key and SLT) #l SLT DND 
790-795 Call Park 
#I2 SLT Call Forward, 
80 Account Code Enter #3 SLT Speed Dial Program 
81 CO Group 1 (or LCR if enabled) #I4 SLT Message Wait/Callback Enable 
82 CO Group 2 
#5 SLT Message Wait/Callback Return 
83 CO Group 3 #/6 SLT Group Call Pickup 
84 CO Group 4 #71 O-757 SLT Directed Call Pickup 
85 CO Group 5 #790-795 Call Park Pickup 
86 CO Group 6 #8 SLT Clear Call Forward, Personal- 
87 CO Group 7 ized Messages and DND 
890-897 UCD Group Pilot Numbers 
ww SLT Speed Dial Access 
9 CO Group 1 or LCR if enabled ##o SLT Flash Command on CO 
0 Attendant ##I SLT CO Line Queue 
SYSWD STATION FEAJURFS 
If you are using a BASIC keyset, button 1 (above the 
HOLD button) will be programmed as a loop button. 
You will receive all transferred calls under this but- 
ton. A basic key set cannot initiate Call-Back re- 
quests. A basic set may only receive and be talking 
on one call at a time. The basic set can place 
outgoing calls by dialing the appropriate group ac- 
cess code. 
300.3 ANSWERING AN OUTSIDE CALL 
A. Lift handset. 
B. Press slow flashing outside line button. (If your 
telephone is programmed with Preferred Line 
Answer, you may answer an outside line by 
lifting the handset.) 300.4 PLACING AN OUTSIDE CALL ON 
HOLD 
A. If your system is programmed for Exclusive 
Hold Preference, press HOLD button once for 
Exclusive Hold and twice for System Hold. 
B. If your system is programmed for System Hold 
Preference, press HOLD button once for Sys- 
tem Hold and twice for Exclusive Hold. 
300.5 ANSWERING A RECALL 
When an outside line has remained on hold for an 
extended period of time, you will be reminded with a 
recalling ring. 
A. Press outside line, Loop or Pool button flashing 
at very fast rate. 
B. Lift handset to converse. 
300.6 ACCOUNT CODES 
When connected to an outside line call: 
A. Press pre-programmed* ACCOUNT CODE 
flex button 
Issue 3, March 1992 300-3  
						

							Hybrid Key Telephone System sTARPLUS@ 2448EX 
6. Dial an account code up to 12 digits. (The other 
party will not hear the digits being dialed). 
If account code is less than 12 digits, an [*I must be 
entered to return to the call. 
If account codes are forced the account code must 
be entered prior to dialing the outside number. 
*Refer to Flexible Button Programming 
300.7 PLACING AN OUTSIDE CALL (Auto- 
matic Line Selection) 
A. Press outside line or Pool button. ON/OFF but- 
ton LED will light and dial tone will be heard. 
8. Dial the desired party. 
C. When called party answers, lift handset to con- 
verse or use speakerphone. 
Station user may also dial the individual trunk group 
access code to access an outside line. 
300.8 BACKGROUND MUSIC (Optional) 
A. Dial [77] on the dial pad, or press the pre-pro- 
grammed* flex button. (music is heard) 
B. Dial [771 on the dial pad again, or press the 
pre-programmed* flex button again, and music 
is discontinue. 
When you pick up the handset or press the ON/OFF 
button, music is discontinued automatically. 
‘Refer to Flexible Button Programming 
300.9 AUTOMATIC SELECTION 
Pressing an outside line button, Loop or Pool button; 
a Speed button; a Station button; or dialing a number 
in the Starplus 2448EX Numbering Plan will auto- 
matically activate the speakerphone and light the 
ON/OFF button, if your keyset is programmed as a 
speakerphone. 
300.10 CALL BACK 
a If you dial a telephone that is busy or in DND and 
want to activate Call Back: 
A. Press the CALL BACK button. 
B. Hang up. 
II When busy station hangs up, you will be signaled. 
A. Answer call; station you called will then be 
signaled. (If your station is busy when signaled, 
an automatic MSG WAIT will be placed at your 
phone.) 
Only one Call Back request can be left at a station; 
the second request will be converted to a message 
wail call back request. 300.11 CALL FORWARD: STATION 
A. Call Fotward - All Calls 
n If you have been given the ability to forward your 
calls: 
A. Lift the handset or press ON/OFF button. 
B. Press CALL FWD button. 
C. Press station button or dial intercom number 
where calls are to be forwarded. 
D. Replace the handset or press the ON/OFF 
button. 
Line Queue, Call back requests, message wait re- 
quests, and pre-selected messages are canceled 
when a station activates call forward. Call back 
requests are not allowed at a station where a call is 
forwarded. CO Line calls can be transferred by the 
receiving station back to the original forwarded sta- 
tion. A station in the call forward mode may still make 
outgoing calls. 
n To Remove Call Forwarding: 
A. Lift the handset or press ON/OFF button. 
B. Press CALL FWD button. 
C. Hang up. 
B. Call Forward - No Answer 
13 If you have been given the ability to forward your 
calls: 
A. 
B. 
C. 
D. Lift the handset or press ON/OFF button. 
Press CALL FWD button or dial’ the SLT Call 
Forward code [#I2]. 
Dial the Call Forward No Answer code [72] on 
the dial pad. 
Dial the two-digit extension number or press the 
DSS button of the station to receive the for- 
warded calls. You may also forward Intercom 
and Transferred CO calls to UCD Group pilot 
numbers or Voice Mail groups. Confirmation 
tone will be heard. 
Note: No-Answer intercom calls will forward only 
when the intercom selector switch is in the ‘tone’ 
mode. 
a To cancel Call Forwarding: 
A. Lift the handset or press the ON/OFF button. 
B. Press the CALL FWD button, or dial the SLT 
Call Forward cancel code [#I21 or [##8]. 
C. Call Fonvard - Busy 
a If you have been given the ability to forward your 
calls: 
A. Lift the handset or press ON/OFF button. 
B. Press CALL FWD button or dial the SLT Call 
Forward code [#@I. 
300-4 
Issue 3, March 1992  
						

							300.20 CO LINE QUEUING 
A station can queue only one (1) line at a time. If a 
particular outside line group is busy and you wish to 
be. placed on a list waiting for that line to become 
available: 
m To Place a Queue: 
A. Press desired busy outside line button or pool 
button. (Busy tone is heard) 
B. Press the LINE QUEUE button. 
C. Hang up. 
n To Answer a Queue 
If you hear ringing and an outside line of the line 
group (or a Loop or Group Key), you queued onto is 
slow flashing: 
A. Lift the handset. 
B. Press flashing outside line button to answer. 
If your station has been programmed for Preferred 
Line Answer, you will have the line automatically 
upon lifting the handset. 
300.21 CONFERENCE COMBINATIONS 
Only stations that have conference enabled will be 
able to institute a conference. 
. 
Add-on Conference: Four internal and one ex- 
ternal or five party internal 
. 
Multi-Line Conference: One internal and two 
external. 
A. Establishing a Conference 
A maximum of five parties can be included in a 
conference. The internal party must lift the handset. 
1. 
2. 
3. 
4. 
5. 
6. 
B. Lift the handset. 
300.23 DIRECT INWARD SYSTEM ACCESS 
Select intercom station or dial desired outside 
PaW 
When called party answers, press CONF but- 
ton. A. 
B. 
C. 
D. (DISA) 
Add next conference party by selecting another 
outside line or intercom station. 
When party answers, press CONF button twice. 
All parties are connected. 
Exiting a Conference (Controller only) Call the phone number or the system adminis- 
trator specified of the DISA line. 
The system answers and returns intercom dial 
tone. 
Enter the DISA access code also specified by 
the system administrator, if applicable. 
Dial tone is returned. 
n To place an outgoing call: 
A. Dial a group access code: 9, 81 - 87. 
B. CO Dial tone is returned. 
C. Dial the desired telephone number. 
NOTE: LCR cannot be accessed from DISA. If LCR 
is enabled, DlSA users may dial 87 to access lines 
in trunk group 1. 
NOTE: The conference timer (Refer to Sec. 610.7) 
will monitor a DISA Wrunk-to-trunk” call and release 
the lines one (1) minute after the timer expires.  There are three methods of exiting a conference: 
1. 
2. 
3. Press the ON/OFF button to ON, press the 
MUTE button, and replace the handset (to 
monitor a conference). 
Press HOLD button to place outside parties on 
hold. Hold timer starts. If one of the two parties 
is internal, that party will be dropped. 
Press CONF and hang up or press the ON/OFF 
button to leave the other conference parties still 
connected in an unsupervised conference. CONF button will flash and timer will start. 
There wili be a warning tone before the other 
parties are dropped. 
C. Reentering a Conference 
When the controller re-enters the conference, the 
disconnect timer is rebet. 
1. 
2. 
3. 
D. Lift handset to re-enter a monitored conference. 
To re-enter a conference placed on hold, repeat 
steps for establishing a conference. 
To re-enter an unsupervised conference, lift 
handset and press flashing CONF button. The 
CONF button lights steady and confirmation 
tone will be heard. 
Terminating a Conference 
To terminate a conference the conference initiator 
who is actively in the conference replaces handset 
or push ON/OFF button to OFF. To terminate an 
unsupervised conference, press the flashing CONF 
button while on hook, all parties will be dropped. 
300.22 DIRECTED CALL PICK-UP 
When incoming, transferred, or recalling outside 
line ringing, intercom ringing, or Camp On ringing is 
heard at an unattended telephone: 
A. Dial the two-digit station number of the known 
ringing telephone. 
B. Receive ringback tone, or call announce tone. 
C. Press the PICK UP button to answer the call. 
User must have access to the specific outside line 
or a Loop key to do a directed call pickup. 
Issue 3, March 1992 300-7  
						

							Hybrid Key Telephone System sTARPLUS@ 2448EX 
u To reach an internal station: 
A. Dial the two-digit station number. Ringback 
tone will be heard. 
B. Converse when party answers. 
NOTE: If the station dialed is unattended, busy or in 
DND, intercom dial tone will be returned (after the 
Preset Call forward Timer expires) Refer to Sec. 
600.4. The called station MUST have a direct ap- 
pearance for the DISA line. 
300.24 DO NOT DlSTURB 
n Activating Do Not Disturb: 
If you have been given the ability to place your phone 
in Do Not Disturb: 
A. Press the DO NOT DISTURB button. The DND 
button lights steady. 
n Removing Do Not Distum 
A. Press the DO NOT DISTURB button. The DND 
button LED extinguishes and DND is canceled. 
300.25 EXCLUSIVE HOLD 
When a line is placed on Exclusive Hold, no other 
station in the system can retrieve this call. Hold may 
be programmed to be activated on the first or second 
depression of the Hold button. CO Lines while in a 
transfer hold are always placed in an Exclusive Hold 
condition. 
300.26 EXECUTIVE/SECRETARY TRANSFER 
If you are designated the Executive station and your 
phone is busy or in DND, all calls will be routed to 
the Secretary station. 
If you are the designated Secretary station, you can 
signal the Executive that is busy or in DND by using 
the Camp On feature. 300.27 FLASH 
0 When connected to an outside line: _ 
A. Press FLASH button to disconnect outside line 
and reseize outside line dial tone. 
300.29 FLEXIBLE BUlTON ASSIGNMENT 
If you have buttons on 
your telephone which have 
NOT been assigned as CO lines, Pooled group, or 
Loop buttons, you may program them to suit your 
own individual needs. There are five possible func- 
tions you may assign to these buttons: 
. 
DSS/BLF: This button, when pressed, will auto- 
matically signal the assigned intercom station. 
DSS/BLF buttons are programmed by the sta- 
tion user. 
. 
FEATURES: This button can be programmed 
so that when pressed it will activate a particular 
feature, thus eliminating the need for dialing the 
feature code. Some features require a flex 
button to be programmed for that feature to be 
accessible to the station user. Where this is the 
case it is so designated in this Feature Opera- 
tion Section and user guide. Feature buttons 
are programmed by the station user. Refer to 
Table 300-2 for a complete listing of code/fea- 
tures that may be programmed onto a flexible 
button. 
. 
SPEED DIAL: This button can be programmed 
to automatically access a speed number loca- 
tion for one-step operation. PBX and Centrex 
codes can be programmed into a speed dial bin 
and accessed by one button depression. 
Table 300-2 Button Programming Codes 
10-57 
690-697 
77 
76122) 
761001 
76# 
790-79s 
80 
890-897 
0 
‘1 
‘2 
‘3 Direct Station Select 
Voice Mail Group Pilot Numbers l-6 
Background Music 
Personalized Messages 
Clear Personalized Messages 
Personalized Message Code 
Call Park (system) 
Account Code Enter 
UCD Group Pilot Numbers l-6 
Attendant (1 st Programmed Attendant) 
Internal Zone 1 
Internal Zone 2 
Internal Zone 3 ‘4 Internal Zone 4 
l 5 internal All Call 
‘6 External Page 
‘9 Meet Me Page Answer 
l 0 All Call Page (Internal & External) 
[SPD]+m Speed Dial Access’ 
(W-19 Station) (20-99 System) 
(SPD]+[#] Save Number &dial 
[SPD]+r] Last Number Redial 
I 
YY= Speed Dial Bin numbers 
zZ= Personalized Messages 
300-8 Issue 3, March 1992  
						

							STARPLUS@ 2448EX 
Hybrid Key Telephone System 
to Flex Button Programming for instructions on how 
to program DSS buttons. Also refer to Sec. 610.25 
for Phone Box Ring Timer. 
300.41 PULSE TO TONE SWITCHOVER 
The signaling on an outside line can be changed 
from dial pulse to tone (DTMF) manually while dial- 
ing out. 
n To perform the switch-over: 
A. Dial an asterisk I*] on the dial pad. 
B. Remaining digit will be sent using DTMF. 
The Pulse to Tone Switchover command may also 
be included into a speed dial bin. Refer to speed dial 
programming. 
300.42 REMOTE MAINTENANCE 
Basic format of the command is: 
[d s] = dump system configuration data 
[d sn] = dump slot configuration data 
I?] = Help menu 
[X] = Exit Maintenance 
Note: n = slot number on KSU (l- 11). Starting with 
the CCU board and counting to the right. 
A. Maintenance Password 
The Remote Maintenance feature, like Remote Pro- 
gramming, is entered via a six-character alphanu- 
meric string. The password prompt is given by 
entering a carriage return at the device connected to 
the CCU, RS232C port. After the prompt is printed 
out, the password should be entered followed by a 
carriage return. Proper entry of the password will 
result in the maintenance prompt. The Remote 
Maintenance password is: BRANDY 
B. Exit Maintenance 
The Exit command will terminate the current Remote 
Maintenance feature session. The Exit command 
format is: MAINT>X 
There are three (3) basic commands available in the 
Remote Maintenance feature. All commands begin 
with a single character, followed by a space, another 
character and an optional digit or digits. All com- 
mands are terminated with a carriage return. 
300.43 SAVE NUMBER REDIAL 
If you wish to save the last number you dialed for use 
later: 
After placing an outside call: 
A. Keep handset off-hook. 
B. Press the SPD button twice. 
n To Dial a number that was saved using the steps 
above: 
A. Press the SPD button. B. Dial the pound [#] key. 
- 
- 
- 
- 
300.44 System will automatically select the original 
line used to place the call and redial the 
number. 
If that line is busy, the system will automat- 
ically select another line from the same 
group and redial the number. 
If no lines are available in the same group, 
station will receive busy tone and can 
queue for a line. 
If the station user preselects a line before 
activating SNR, the preselection will over- 
ride the line which was used originally. 
PROGRAMMING PBWCENTREX 
CODES ONTO A FLEX BUlTON 
For easy one-button access to Centrex or PBX fea- 
tures, perform the following steps: 
A. Program the Centrex or PBX code into a station 
or system speed dial bin, including hook-flash 
(flash key), [‘I, and [#] commands, (Refer to 
station or system speed dial programming) 
B. Program that speed bin onto a flex button. Refer 
to flex button programming. 
300.45 SPEAKERPHONE 
A. Press ON/OFF button to “ON”. Intercom dial 
tone will be heard. 
B. Press station key of desired party, or press 
available outside line button and dial number. 
Speakerphone is activated. 
C. Press ON/OFF button to “OFF” to end call. 
NOTE: For further references in this section where 
“liti handset“ is specified, you may also use the 
method of pressing the ‘ON/OFF” button, if the 
telephone is programmed to be a true two-way 
speakerphone. 
300.46 STATION SPEED DIAL 
If no outside line has been specified in programming, 
the last available line in.Group 1 will be automatically 
chosen or you can choose one now. 
A. Press the SPD button. 
B. Dial the bin location, 
OR 
Press programmed speed bin button. Station 
Speed numbers are 00 to 19. 
C. When called party answers, pick up handset or 
use speakerphone. 
Issue 3, March 1992 300-l 1  
						

							300.47 STORING SPEED NUMBERS 
Station Speed numbers can be entered by keyset 
users. System Speed numbers must be entered by 
the first programmed attendant. If no attendant is 
specified, they are entered at Station 10. 
A. 
B. 
C. 
D. 
E. 
F. 
G. 
H. 
I. 
J. 
K. Press SPD twice. 
Dial the speed bin location: 
00 to 19 for Station Speed numbers; 
20 to 99 for System Speed numbers. 
Dial telephone number. (including special 
codes described below) 
Press the SPD button. 
Hang up. 
OR 
Press SPD once. 
Select desired outside line or group of lines. 
Dial the speed bin location: 
00 to 19 for Station Speed numbers; 
20 to 99 for System Speed numbers. 
Dial telephone number. (including special 
codes described below) 
Press the SPD button. 
Hang up. 
- TRANS - Pressing the TRANS button dur- 
ing number entry initiates a Pulse-To-Tone 
switchover. 
- HOLD - Pressing the HOLD button during 
number entry inserts a Pause. 
- FLASH - Pressing the FLASH key inserts a 
Flash into the speed number. 
- TRANS - Pressing the TRANS button as 
the first entry in the speed bin inserts a 
no-display character causing the numbers 
stored in the bin not to appear on the Key 
Telephones display when the bin is ac- 
cessed. 
To program several speed numbers in a row, press 
SPD button twice to conclude programming a num- 
ber and then 
just enter the next speed number bin to 
be programmed. If the station has no line appear- 
ance for the line programmed into the speed bin, that 
line will come up under the Loop button or Pool 
button when accessed. 
300.48 SYSTEM SPEED DIAL 
If no outside line has been specified in programming, 
the last available line in Group 1 will be chosen 
automatically or you can choose one now. 
A. Press the SPD button. 
B. Dial bin location, 
OR Press programmed speed bin button. System 
Speed numbers are 20 to 99. _ 
C. When called party answers, pick up handset or 
use speakerphone. 
300.49 UNIVERSAL NIGHT ANSWER (UNA) 
With the system in Night Mode, and you hear an 
outside line ringing at another station and wish to 
answer it: 
A. Dial [75] on the dial pad. The connected out- 
side line can be transferred or disconnected. 
Each telephone utilizing Universal Night An- 
swer must have a loop button appearance if the 
ringing outside line does not appear at their 
phone. 
300.50 VOICE MAIL OPERATION (VM) 
Fonmrd Callers to your Mailbox 
Intercom and Transferred CO callers may be routed 
directly to your mail box by forwarding your phone to 
a voice mail group. Callers will then be greeted by 
your personal voice mail greeting if available (Refer 
to Call Forward - Voice Mail Operation) 
a Retrieving Voice Messages 
If your Message Waiting key or programmed Voice 
Mail group key is flashing, you may have a voice 
message wafting for you. 
To enter the voice mail system to check for mail: 
A. 
B. Dial the Voice Mail group number 
OR 
Press the programmed voice mail group key or 
flashing Message Wait key. 
You will immediately be prompted to enter your 
password for your mail box. 
0 Receiving a Voice Mail Message Wait 
To receive a message waiting indication that a voice 
message has been taken for you, the Voice Mail 
system must be programmed to provide such an 
indication. 
After the voice mail system receives a voice mes- 
sage for a station user: ‘. 
A. The voice mail must go off-hook and dial the 
voice mail message waft code [60]. 
B. Dial the two-digit extension number of the sta- 
tion user who received a voice message. 
m Turning the Message Waiting Lamp Off 
When a station user retrieves the voice messages 
from the voice mail system, the voice mail system 
fllUSt: 
A. Be programmed to go off-hook and dial the 
message cancel code [Sl]. 
B. Dial the two-digit extension number of the sta- 
tion user who retrieved the voice message. 
300-l 2 Issue 3, March 1992