Vodavi Starplus 2448ex Hybrid Key Telephone System Installation Manual

							STARPLUS@ 2448EX Hybrid Key Telephone System 
l Enable 8 Disable Event ‘Trace” 
: 
l Dump “Trace Buffer” (up-load) 
B. 
Remote System Maintenance 
The Remote Maintenance feature allows the 
fnterconnects’ technical staff to review the sys- 
tems configuration data and individual card slot 
configuration data. This can be done “on site” 
using a data terminal or remotely using modem 
to modem access to a remote data terminal., In 
both cases connection tothe RS232C connec- 
tion on the CCU is required. 
200.87 SAVE NUMBER REDIAL (SNR) 
Any number dialed on an outside line can be saved 
permanently to be used at any time. This number is 
saved until a new number is stored. 
200.88 SINGLE LINE TELEPHONE (SLT) 
COMPATIBILITY 
The Starplus 2448EX system supports industry 
standard 2500 Type (DTMF) single line instruments. 
A maximum of 40 single line telephones may be 
installed and operate on the Starplus 2448EX Hybrid 
-.: .I 
-1 Key Telephone System. SLT, APB and RG cards are 
required. 
200.89 STATION MESSAGE DETAIL RE- 
CORDING (SMDR) 
The Starplus 2448EX Key Telephone System pro- 
vides one .industry standard RS232C port for dual 
purpose use and a second port is optional for SMDR 
output, each allowing connection to an external 
printer or call accounting device. The system pro- 
vides details on both incoming and outgoing calls. 
This feature is programmable to allow all calls or just 
outgoing tong distance calls to be recorded. 
The 
system. tracks calls by outside ‘line, number dialed, 
, time of day, date, station that ‘placed the $all. and 
: : dwa$onof i=al!: Account cock% may also,be .entered 
..: .andr.eco&&‘. ..’ ; .“. .,; ,.’ 
:’ 
‘200.90 SPEAKERPHONE ’ 
Both Enhanced and Executive Key Telephones are 
equipped with a speakerphone. However, the 
speakerphone can be programmed to work in one of 
three 
ways: 
. 
Normal speakerphone operation. 
. 
Disabled for outgoing and incoming CO calls 
but handsfree talkback on intercom allowed. 
. 
Headset operation allowed. 
200.91 
STATION CLASS OF SERVICE 
Each station is assigned a Class of Service which 
governs that stations dialing privileges. Six uniquely 
defined Classes of Service are available for assign- 
ment to stations on a per station basis.. Station 
Class of Service works in conjunction with CO line 
Class of Service 
to provide the most flexible means 
for offering custom toll restriction. As a part of the 
Dialing priiilege assignment through Class of Serv- 
ice the 
system offers two programmable Allow and 
Deny tables for additional customization of a toll 
restriction plan for a particular customer. 
200.92 STATl,ON SPEED DIAL. 
‘Each station user can program up to 20 frequently..‘. 
dialed numbers of up to 24 digits in length. Pauses, 
flash commands, pulse-to-tone switchover, and NO- 
DISPLAY characters take up digit spaces. There 
are a total of 1280 speed locations to be divided 
among all telephones on a first-come, first-serve 
basis. 
Numbers are dialed by use of the SPD button and a 
two-digit code. This feature can additionally be as- 
signed to any of the 16 buttons in the flexible button 
field on each keyset for one-button activation. 
200.93 SYSTEM CAPACITY 
The 2448EX system will support a maximum of 24 
outside CO ‘circuits and 48 stations circuits. 
The minimum system configuration is eight (8) CO 
Liles by eight (8) Stations and can be expanded in 
increments of eight (both CO Line circuits and Sta- 
tion circuits). 
.200.94 SYSTEMHOLD 
When a line.is placed on System Hold, any 
station 
in the system with access to that line can retrieve the 
call. 
. 200.95 SYSTEM SPEED DIAL . 
Up to. 80 commonly dialed numbers can ‘be pro- 
grammed into System Speed Dial for use by stations 
allow$.‘fhis~feature. These number&can be up.to’, 
‘. 
‘_ 
.., 24.digits.i&luding pauses, flas,h tiammands; pulse; 
to-tone switchover, and no-display character& . The 
” 
last 40 numbers will not be monitored by-toll .restric- 
tion. 
200.96 TOLL RESTRICTION (TABLE DRIVEN) 
The system provides a flexible means of providing 
toll restriction to internal stations of the Starplus 
2448EX key telephone system. Each station is then 
assigned a Class of Service. These station COS’s 
work in conjunction with a CO line Class of service 
to allow for customized toll restriction. Two (2) Allow 
and Deny tables along with four (4) special tables 
afford the system administrator to devise a variety of 
complex toll restriction or dialing privilege schemes. 
Issue 3, August 1991 
200-15  
						

							Hybrid Key Telephone System sTARPLUS@ 2448EX 
200.97 TRANSFER RECALL 
Screened and unscreened transfers will recall the 
initiating party if unanswered for a programmable 
length of time, and then if unanswered, will recall the 
attendant. 
200.98 UNIFORM CALL DISTRIBUTION (UCD) 
Eight Uniform Call Distribution (UCD) groups can be 
programmed, each containing up to eight station 
numbers. 
Each group is assigned a pibt number. 
When.this number is dialed, the first available agent 
in that group is rung. Calls are routed to‘ihe station 
that has been on-hook for the longest period of time. 
A. Alternate UCD Group Assignments 
An afternate UCD group can be programmed 
so that if stations in one group are busy, the 
alternate group will be checked for an available 
station. 
B. Overtloti Station Assignments 
An overflow station may be assigned to route 
callers in queue to a designated.station after a 
specified time. The overflow station may not be 
one of the UCD group stations. :. 
C. Incoming CO Direct Ringing 
CO,Lines can be programmed to.ring directly 
into a UCD group. When alfagents are busy 
and RAN is enabled, the system will answer the 
caller and present the 1 st RAN announcement 
.automatically. ” 
D. Recorded Announcements (RAN) 
Recorded announcement devices can be as- 
signed to provide up to two different messages, 
.if all stations in a UCD group are busy. The two 
messages are. available to’all eight (8) UCD 
’ groups in different configurations. A RAN de- 
:‘., vice can provide anannouncement to one caller. .’ 
. . . 
.at a rime. Subs:equeht caller? will be queued: ’ 
qnto the message on a first-in basis. 
200.99 UNIVERSAL NIGHT ANSW.ER (UNA) 
Incoming CO lines can beprogrammed for Universal 
Night Answer (UNA). Stations which do not have 
access to 
a line during the day can answer that line 
while the System in the Night Mode by dialing a UNA 
code. 
200.100 VOICE MAIL GROUPS (VM) 
The Voice Mail feature automatically handles unan- 
swered calls. Stations may forward calls to a voice 
mail group (for leaving mail) or may call the voice 
mail group directly (to retrieve mail) with no assis- 
tance from the attendant. Up to eight (8) voice mail 
groups can be configured in the system. Each group 
can contain up to eight voice mail stations, each of which interfaces with a port on a SLT card. Each 
voice mail “station” can be shared by a num6er of 
actual users. An SLT Board and an APB Board and 
Ring Generator are required when utilizing the 
2448EX Voice Mail “In-Band” integration. 
A. VM In-Band Signaling Integration 
The 2448EX system integrates with a wide 
range of Voice Mail systems through the use of 
“In-Band” signaling. 
B. 
VM Message Waiting Indication 
When 
Voice Mail has received a voice message 
for a user who has a station on the 2448EX 
system, the VM connected to the system will 
leave a message waiting indication at the VM 
users station. When the station user retrieves 
their mail, the VM system will cancel the mes- 
sage waiting indication left at a station via a VM 
port- 
The message waiting indication will appear on 
the programmed Voice Mail (group) button. If 
such a button .has not been programmed, a 
voice mail message waiting indication will ap- 
pear on. the MSG WAIT button as a normal 
message waiting signal. SLT’s will receive a 
voice mail message waiting as a normal mes- 
sage. waiting indication (Message waiting 
!amp). 
C.. VM CO Disconnect Signal - Pass Thru 
To avoid Voice Mail ports from being tied up, as 
a result of CO line callers abandoning the call 
or not exiting the VM system properly, a discon- 
nect signal has been added to notify the VM 
system that a CO cafler has abandon. “Silence” 
. .is prqvided to the VM port followed by busy 
tone” to aid the VM system to recognize that an ’ 
‘. 
. . . ‘intercom cailer.has abandoned the call. 
. 
.D;. VM Tory+ode Calling-O$jn~ .:. i, ..; :_ ‘.,. .,. ; : 
Voice ‘mail systems- an&or~Automated’ Atfen-.. 1 
dants can utilize the Calling Station Tone Mode 
option. This is useful when using supervised 
transfer or call screening options on voice mail 
or auto attendant(s) requiring ringback tone for 
proper call handling. 
200.101 VOLUME CONTROLS 
Both 
speaker and tone ringing volume can be sepa- 
rately adjusted by utilizing the two slide switches on 
the right side of the keyset. 
SINGLE LINE TELEPHONE FEATURES 
Single Line telephones have access to most of the 
system and station features listed in the previous 
section, however, the additional features listed be- 
low are unique to Single Line Telephones. (An APB 
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							!STARPLUS@ 2448EX 
Hybrid Key Telephone System 
and a Ring Generator, in addition to SIB card must 
be installed in the system for proper SLT operation) 
200.102 CALL FORWARD 
Single line telephones may direct intercom calls and 
transferred CO lines to be forwarded to another 
station. SLTs have access to all forwarding options 
that Key station user have: 
l Call Forward - All Calls 
l Call Forwardr No-Answer [.72] ., : 
l Call Forward - Busy [73] 
l Calf Forward - Busy/No Answer [74] 
l Preset Call Forward 
200.103 CAMP ON 
A busy station can be notified that an outside line is 
on hold and waiting for them. The busy station is 
notified of this by a beep tone. Single line tele- 
phones can receive a camp on indication or initiate 
one by using an access code. 
200.184 CONFERENCE 
--‘, An SLT usercan initiate a conference with an outside 
line and one other internal station. 
200.185 DIRECT OUTSIDE LINE ACCESS 
Single line telephones can access outside lines by 
dialing CO line group access codes 9 or 81-87. 
200.106 DIRECT OUTSIDE LINE RINGING 
Single line telephones can be set up to receive direct 
outside line ringing. SLTs may be programmed to 
receive incoming CO Ringing on more than one CO 
line. However, an SLT can answer only ONE call at 
a’time.’ If a SLT is busy when a CO call rings in, no 
‘. notification will be given toihat SLT.station. ,. 
: 
‘, 
.: 200.10;7 : D tRECiED ‘CALL PICK-UP .’ ‘_ ’ 
: 
.Tone ringing intercom caljs, Initial dinging CO calls 
and transferred outside line calls to specific stations 
can be picked up by single line telephones. For this 
type of pickup, the stations do not have to be in the 
same pickup group. 
200.108 DO NOT DISTURB (DND) 
Each telephone user can be allowed to place their 
phone in Do No Disturb. The user will receive error 
tone if they are not allowed this feature. They will 
i also receive a confidence tone when lifting the hand- 
set to remind them they are in Do Not Disturb. The 
attendant can override a station in DND. 
200.109 GROUP CALL PICK-UP 
Tone ringing intercom calls and transferred outside 
line calls can be picked up by single line telephones by dialing a special pickup code. The telephones 
must be in the same pickup group. - 
200.110 INTERCOM CALLING 
Single line telephones can make and receive inter- 
com calls. 
200.111 MESSAGE WAITING/CALL BACK 
Single Line Telephones calling a station that is busy, 
.idle, or in Do Not Disturb can leave a. message 
_,_ waiting indication to sig’nal the station to call back. 
. 
200.112 MESSAGE WAITING INDICATION 
Industry standard message waiting single line tele- 
phones can have up to five (5) message waiting 
indications left for them, from other stations. The 
message waiting LED will flash at the called station. 
200.113 NIGHT SERVICE 
When outside lines are marked UNA and the system 
is placed into night service, a single line telephone 
can answer incoming calls on lines it does not nor- 
mally have access to by dialing [7] [5]. An external 
ringing device must be provided. 
200.114 QUEUING 
Single line telephones can be placed in a queue 
awaiting the first available outside line in a group to 
become available. 
200.115 STATION SPEED DIAL 
Each SLT user may program up to 20 individual 
speed dial numbers. Each speed dial number can 
be up to 24 digits in length. There are a total of 1280 
speed locations to be divided among all telephones. 
If single line telephones are to be allowed this fea- 
. ture, an APB board must be installed: 
200.116 ‘SYSTEM SPEED DIAL : : : 
Each ZkT:user”can’ be ‘all&& access fs system.‘. . . 
speed dial numbers on a programmable bask If 
single line telephones are to be allowed this feature, 
an APB board must be installed. The last forty sys- 
tern speed numbers override toll restriction. 
200.117 TRANSFER 
Outside lines may be transferred by or to single line 
telephones. These transfers can be either an- 
nounced or unannounced. 
ATTENDANT FEATURES 
200.118 ATTENDANT OVERFLOW 
System programming allows the attendant station to 
be programmed so that if the attendant is busy or not 
there, the call will be automatically forwarded to 
another predetermined station, VM Group, or UCD 
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							Hybrid Key Telephone System sTARPLUS@ 2448EX 
group after a programmed period of time. (Refer to 
Call Forward, Station and Preset) 
200.119 ATTENDANT OVERRIDE 
Attendant stations may override a busy station or 
ring a station in DND. While busy, pressing the 
override key provides override tone and a five sec- 
ond delay before voice cut-through to the called 
party occurs, automat&ally placing any outside line 
call on Hold. The Attendant Override function may 
be enabled or disabled inprogramming and requires 
DSS Console programmed as either Map 1 or Map 
3. 
200.120 ATTENDANT POSITION 
‘ 
The system identifies a maximum of three program- 
mable stations as attendants for line recalls and 
attendant features. The first programmed attendant 
can enter system date and time information as well 
as System Speed numbers from this position without 
entering the programming mode. The 2448EX Sys- 
tem is placed in Night Service by any programmed 
attendant pressing the NIGHT (DND) button. 
200.121 All-ENDANT RECALL 
A held CO call left unattended by a station will retail 
the attendant(s) after a programmable period of time 
has elapsed. A recalling CO line flashes at a distinc- 
tive rate that identifies the originating station of the 
unanswered call. 
200.122 TIME AND DATE PROGRAMMING 
This feature allows the first programmed attendant 
to set the time and date without entering the pro- 
gramming mode. 
ATTENDANT W/DSS/DLS FEATURES 
260.123 ATTENDANT SEARCH 
Allows a user ‘tq..make .a se&& of intercom calls..‘, 1. 
without hanging up the handset. -An intercom con- 
nection is switched to another station’whenever a 
DSS key is pressed. Pressing the next DSS key 
terminates the previous intercom call. 
200.124 BUSY LAMP FIELD INDICATORS 
Each station key on the DSS console has a corre- 
sponding indicator which shows whether the station 
is idle or busy. The indicator is lit when the station 
is busy and unlit if the station is idle. A station in 
DND mode is shown by a flashing indicator. 
200.125 DIRECT STATION CALLING 
Enables the user to make an intercom voice call to 
any key telephone in the system. Permits you to 
automatically put an outside caller on hold and si- 
multaneously make an intercom call to an internal station. Also allows you to transfer an intercom call 
or outside call that is on hold to another station. 
200.126 MAPPING OPTIONS 
Each Attendant may have up to three (3) DSS/DLS 
terminals programmed to work with one attendant 
station. Each DSS terminal can be programmed in 
one of three ways: 
. 
MAP 1. CO lines l-24 appear in sequential 
order with the bottom 6 ‘rows of buttons pro- 
gramymed: as ‘the following. features: UCD 
groups l-8, Call Park Zones, External & Internal 
Page Zones, Attendant Override, Release, and 
Account Code enter. 
i 
MAP 2. Stations lo-57 appear in sequential 
order. 
. 
MAP 3. CO line buttons l-l 2 and stations 1 O-33 
appear in sequential order with the bottom 3 
rows of buttons programmed as the following 
features: internal and External Page Zones, 
Call Park, UCD, Release, and Attendant Over- 
ride. 
NOTE: When DSS Maps 1 & 3 are selected and 
assigned to ;in attendant sfation all appearing CO 
lines will ring at the atfendant station. : 
2C0.127 RELEASE KEY ‘. 
Allows the user to disconnect calls while off-hook, 
speeding up call handling time (MAP 1,3 only). 
s __ 
_.. 
: 
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200-l 8 Issue 3, August 1991  
						

							) 
STARPLUS@ 2448EX 
Hybrid Key Telephone System 
DSS/DLS Console Map 1 
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3 
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Issue 3, August 1991 
200-l 9  
						

							sTARPLUS@ 2448EX 
Hybrid Key Telephone System 
SECTION 300 
FEATURE OPERATION 
300.1 INTRODUCTION 
The Starplus 2448EX System has a wide variety of 
features and flexible programming, allowing each 
telephone user to program his/her telephone to meet 
his/hey own individual needs. ,. 
This sectio? of the manual contains the opertiting 
instructions for key telephone and Single Line users 
and includes an illustration of the key telephone used 
in the Starplus 2448EX system and description of 
the keys on the telephones and their functions. It is 
designed to provide step-by-step instructions for 
operating the key telephones and Single Line tele- 
phones in the system. Visual and audible cues which 
accompany the various steps in the operation of the 
features are also include 
Literature similar to these operating instructions has 
been prepared for use by the customer in the form 
of Station, SLT, and Attendant User’s Guides. 
.- 
-.. -) 300.2 
KEY TELEPHONE STATION FEA- 
TURES 
Each 2448EX key station provides the following 
keys, indicators and features: 
HANDSET AND SPEAKER are located at the left 
side of the front panel. A handset is provided to.allow 
confidential conversation when desire Lifting the 
handset from its cradle (going off-hook) disengages 
the station’s built-in speaker. 
The speaker is located directly below the center 
portion of the handset. The station may b:e operatti 
with the hands@ on-hook. When this occurs, audio 
is transmitted to the st.a?~pn user through $e station’s 
speakei. . . . . ‘: ’ 
: -. . . 
SPD pution protiides.yob .$th a&& tb speed dial- 
ing, save number redial arid lastnumbe;iedial. This 
button is also used to access speed dial and flex 
but-ton programming. 
FLASH button is used to terminate an outside call 
and restore dial tone without having to hang up the 
handset. It is also used to transfer calls behind a PBX 
or Centrex within those systems. 
HOLD button enables you to place an outside caller 
on hold. 
ON/OFF button enables you to make a telephone 
call without lifting the handset. It turns the telephone 
on and off when using the speakerphone. 
CONFERENCE (CONF) button is used to establish 
and build conference calls. TRANSFER (TRANS) button is used to transfer an 
outside call from one station to another. 
CALL FVVD button allows you to forward your calls 
to another station. 
MESSAGE WAIT(MSG @b(T) butto’n allows you to 
initiate’ a message waiting indication at stations that 
are busy, unattended, or in Co Not Disturb. Mes- 
sage Waiting Callback request left at your station will 
indicated by a flashing Msg Wait LED. 
FLEXIBLE BUlTONS are used to access idle out- 
side lines, provide ESS/BLF for internal stations, 
access speed dial number and activate features. 
These buttons are programmed by the individual 
station user. The default flex feature buttons are 
described below. 
CALL BACK button allows you to initiate an auto- 
matic call back request to another busy station. As 
soon as that station becomes idle, the station that 
left the call back request is signalled. This feature is 
NOT available on the Starplus Basic Key Telephone. 
PICK UP button allows you to pickup a tone ringing 
intercom call, transferred, incoming, or recallirig out- 
side,line call to a specific..unattended station either 
by group or directed call pi,ck-tip. 
MUTE button allows you’to switch the built-in micro- 
phone on or off when using the speakerphone, or the 
handset microphone when using the handset. 
LINE QU.EUE button allows you to queue onto an 
outside line when all lines in a group‘are busy. Your 
station is.placed in queue awaiting a line in the same 
group to become avail+le. 
“00 NOT DISTURB (DNDjbutton all&s.th&‘user.to 
place‘hi&er telephone into a .Do Not. disturb mode : 
.‘. 
.. .to eliminate incbmirig wtside line iinging, intercom 
calls,’ transfers and paging announcements. The 
station in DND can use the telephone to make nor- 
mal outgoing calls. On Attendant stations, this button 
becomes the system Night IMode button. 
CAMP-ON button enables you to alert a busy party 
that an outside line is on hold and waiting for them. 
OUTSIDE CALLS are announced by a tone signal 
repeated every 3.2 seconds. The corresponding out- 
side line indicator will flash slowly. 
INTERCOM CALLS can be tone ringing or voice 
announce If it is voice avnounced, the receiving 
station will receive 3 bursts of tone prior to the 
announcement. If it is a tone ringing call, the receiv- 
ing station will hear a tone ring every 2.4 seconds. 
Issue 3, August 1991 
300-l  
						

							Hybrid Key Telephone System STARPLUS@ 2448EX 
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: 
300-l Statplus 2448 Executive Key Telephone 
300-2 Issue 3, August 1991  
						

							I- ., 
) 
%ARPLUS@ 2448EX 
Hybrid Key Telephone System 
300-l Starplus 2448 System Numbering Plan 
1 o-57 Station Intercom Numbers 
l 1 Internal Zone 1 
5#Ixxl Tone Mode Ring Option ‘2 
Internal Zone 2 
60 Voice Mail enable MSG Wait 
l 3 internal Zone 3 
61 
Voice Mail cancel MSG Wait 
l 4 
Internal Zone 4 
690-697 
Voice Mail Group Pilot Numbers ‘5 Internal All Cal! 
74 
LCR QueueCancel .. 
+6 
y. External Page. .’ 
75 
Univ Night Answer (SLT and Keyset) 
Meet Me Page Answer 
76 Time and Date Programming- Attendant 
l O 
All Call 
77 
Background Music “xxxx Database Admin. Access 
78DRl Personalized Messages (Key and SLT) #1 SLT DND 
790-795 
Call Park #2 SLT Call Forward 
60 
Account Code Enter #3 SLT Speed Dial Program 
91 CO Group 1 (or LCR if enabled) #4 SLT Message Wart/Callback Enable 
32 
CO Group 2 #5 
SLT Message Wait/Callback Return 
33 CO Group 3 
#6 SLT Group Call Pickup 
34 
CO Group 4 #71 O-757 SLT Directed Call Pickup 
85 
CO Group 5 #790-795 Call Park Pickup 
86 CO Group 6 #8 
SLT Clear Call Forward, Personal- 
87 CO Group 7 ized Messages and DND 
890-897 
UCD Group Pilot Numbers wxxl SLT Speed Dial Access. 
9 CO Group 1 or LCR if enabled #o SLT Flash Command on CO 
0 Attendant ## SLT CO Line Queue 
SYSTRMAHD STATION FFATURES 380.4 PLACING AN OUTSIDE CA&L ON 
If you are using a BASlC keyset, button 1 (abov.e the 
_’ HOLD button) .will be programmed as a loop button. 
You will receive all transferred calls under this but- 
ton. A basic key set cannot initiate Call-Back’ re- 
quests. A basic set may only receive and be talking 
on one call at a time. The basic set can place 
outgoing calls by dialing the appropriate group ac- 
cess code. 
300.3 ANSWERING AN OUTSIDE CALL 
A. Lift handset. 
B. Press slow flashing outside line button, or Loop 
button. (If your telephone is programmed with When an outside line has remained on hold for an 
extended period of time, you will be reminded with a 
recalling ring. 
A. Press outside line, Loop or Pool button flashing 
at very fast rate. 
‘) Preferred Line Answer, you may answer an 
outside line by lifting the handset.) B. Lift handset to converse. 
.- / 380.6 ACCOUNT CODES 
When connected to an outside line call: 
A. Press pre-programmed* ACCOUNT CODE 
flex button 
HOLD 
A. If your system is programmed’ for Exclusive 
Ho@ Preference, press HOLD button once for 
Exclusive Hold and twice for System -Hold. ’ 
: 
B; ‘Ii your system is programmed for System’Hold-‘. 
Preference, press HOLD button once for Sys; 
tern Hold and twice for Exclusive Hold. 
300.5 ANSWERING A RECALL 
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							Hybrid Key Telephone System *AFtPLUS@ 2448EX 
B. Dial an account code 
up to 12 digits. (The other 
party will 
not hear the digits being dialed). 
If account code is less than 
12 digits, an [*I must be 
entered to return to the call. 
If account codes are forced the account code must 
be entered prior to dialing the outside number. 
‘Refer to Flexible Button Programming 
‘ 300.7 PLACING AN OUTSIDE CALL (Auto- 
matic Line Selection) 
A. Press outside line or Pool button. ON/OFF but- 
ton LED will light and dial tone will be heard. 
B. Dial the desired party. 
C. When called party answers, lift handset to con- 
verse or use speakerphone. 
Station user may also dial the individual trunk group 
access code to access an outside line. 
300.8 BACKGROUND MUSIC (Optional) 
A. Dial [77j on the dial pad, or press the pre-pro- 
grammed’ flex button. (music is heard) 
B. Dial [771 on the dial pad again, or press the 
pre-programmed’ flex button again, and music 
is discontinue. 
When you pick up the handset or press the ON/OFF 
button, music is discontinued automatically. 
‘Refer to Flexible Button Programming 
300.9 AUTOMATIC SELECTION 
Pressing an outside line button, Loop or Pool button; 
a Speed button; a Stat-on button; or dialing a number 
in the Starplus 2448EX Numbering Plan will auto- 
matically activate the speakerphone and light the 
ON/OFF button, if your keyset is programmed as a 
speakerphone. 
380.10 CALLBACK 
:d If, you dial a telephone that is busy’ or in DND at$ 
want to.activafeCall Back: ‘.’ ‘_ 
A. Press the CALL BACK button. 
B. Hang up. 
n When busy station hangs up, you will be signaled. 
A. Answer call; station you called will then be 
signaled. (If your station is busy when signaled, 
an automatic MSG WAIT will be placed at your 
phone.) 
Only one Call Back request can be left at a station; 
the second request will be converted to a message 
wail call back request. 300.11 CALL FORWARD: STATION 
A. Call Forward - All Calls 
n If you have been given the ability to forward your 
calls: 
A. Lift the handset or press ON/OFF button. 
B. Press CALL FWD button. 
C. Press station button or dial intercom number 
where calls are to be forwarded. 
D. Replace the handset or press the ON/OFF 
button. 
Line Queue, Call back requests, message wait re- 
quests, and preselected messages are canceled 
when a station activates call forward. Call back 
requests are not allowed at a station where a call is 
forwarded. CO Line calls can be transferred by the 
receiving station back to the original forwarded sta- 
tion. A station in the call forward mode may still make 
outgoing calls. 
u To Remove Call Forwarding: 
A. Lift the handset or press ON/OFF button. 
8. Press CALL FWD button. 
C. Hang up. 
B. Call Forward - No Answer 
n If you have been given the ability to forward your 
calls: 
A. 
B. 
C. 
D. Lift the handset or press ON/OFF button. . . 
Press CALL FWD button or dial the SLT Call 
Forward code [#/2]. 
Dial the Call Forward No Answer code 172) on 
the dial pad. 
Dial the two-digit extension number or press the 
DSS. button of the station to receive the for- 
warded calls. You. may also forward Intercom 
and.Transferred,CO ‘calls to UGD .Group pilot”. ’ ’ 
numbers or Voice Mail groups. ‘Confirmation’ 
tone will be heard. 
Note: No-Answer intercom calls will forward only 
when the intercom selector Switch is in the ‘tone’ 
mode. 
n To cancel Call Forwarding: 
A. Lift the handset or press the ON/OFF button. 
B. Press the CALL FWD button, or dial the SLT 
Call Forward cancel code [#2] or [#8]. 
C. Call Forward - Busy 
n If you have been given the ability to forward your 
calls: I 
A. Lift the handset or press ON/OFF button. 
B. Press CALL FWD button or dial the SLT Call 
Forward code [#2]. 
300-4 
Issue 3, August 1991  
						

							STARPLUS@ 2448EX Hybrid Key Telephone System 
C. 
D. Dial the Call Forward Busy code 1731 on the dial 
pad. 
Dial thetwo-digit extension number or press the 
DSS button of the station to receive the for- 
warded calls. You may also forward Intercom 
and Transferred CC calls to 
UCD Group pilot 
numbers or Voice Mail groups. Confirmation 
tone will be heard. 
Note: No-Answer intercom calls will forward only 
when the intercom selector switch is in the ‘tone’ 
mode. 
a To cancel Call Forwarding: 
A. Lift the handset or press the ON/OFF buttbn. 
B. Press the CALL FWD button, or dial the SLT 
Call Forward cancel code [##2] or (#8]. 
D. Call Forward - Busy/No Answer 
a If you have been given the ability to forward your 
calls: 
A. Lift the handset or press ON/OFF button. 
B. Press CALL WD button or dial the SLT Call 
Forward code [##2]. 
.-:**., 
.) C. Dial the Call Forward Busy/No Answer code 
[74] on the dial pad. 
D. Dial the two-digit extension number or press the 
DSS button of the station to receive the for- 
warded calls. You may also forward Intercom 
. and Transferred CO calls to UCD Group pilot 
numbers or Voice Mail groups. Confirmation 
tone will be heard. 
Note: No-Answer intercom calls will forward only 
when the intercom selector switch is in the ‘tone’ 
mode. 
_. a To cancel Call Forwarding: 
A. Lift the handset or press the ON/OFF button. 
Ej. Press fheCALL’FWD &ton, .pr dial the SLT 
Call. Forward canCel”cqde [##2] or [#@I. 
E. ’ Call Forward’- Voice Mail G&ups : 
. 
Intercom and Transferred CO callers may be routed 
directly to your mail box by forwarding your phone to 
a voice mail group. Callers will then be greeted by 
your personal voice mail greeting if available. 
ICJ If you have been given the ability to forward your 
calls: 
A. 
B. 
C. 
1 
.-- 
Lift the handset or press ON/OFF button. 
Press CALL FWD button. 
Dial the desired code: 
[72] = no answer calls 
[73] = busy 
calls 
[74]= busy and no answer calls. 
NOTE: Skip this step for immediate forwarding. 
D. Dial the 3-digit Voice Mail group pilot number 
(690-697) for the group (l-8) where calls are to 
be forwarded. Confirmation tone will be heard. 
n 
To cancel Call Forwarding: 
A. Lift the handset or press the ON/OFF button. 
B. Press the CALL FWD button. 
300.12 CALL FORWARD: PRESET 
If a CO Line forwarded by Preset Call Forward 
encounters a manually forwarded station (Call For- 
ward - Station), or a station in DND, ihen the incom- 
ing CO Line will bypass that station and forward to 
the next in the chain. If that station is the last in the 
chain, then the call will not forward any further and 
will continue to ring at that station until answered or 
terminate. 
300.13 CALLING STATION TONE MODE OP- 
TION 
Allows a calling station to override a called stations 
H or P intercom switch settings. 
n When placing a call to a station and Tone ringing 
is desired: 
A. Dial [5##]. 
B. Dial two-digit station extension or press DSS 
button of desire! station. (call tone rings sta- 
tion). 
300.14 CALL PARK 
To place in outside call on hold and consult with, 
page, or call an internal party an&or transfer the 
outside call. 
n While connected to an outside line: I 
A Press TRANS button. The caller is put on Ex- 
elusive hold. 
.B. Dial the parking location (790 to 795). Hear 
confirmation tone. 
-‘C. If you hear busi tone;.press’ TRANS and dial 
another parki.ng location. .. 
n Retrieving a Parked Call 
A Lift handset or press ON/OFF button. 
B. Dial pound [#I. 
C. Dial the parking location (790 to 795) where the 
call was parked. 
300.15 CALL PICK-UP: GROUP 
When intercom tone ringing, transferred outside line 
ringing, or recall ringing is heard at an unattended 
telephone: 
A. Lift the handset or press the ON/OFF button. 
B. Press the PICK UP button to be connected 
to 
the calling party. 
Issue 3, August 1991 
300-5