Ricoh Mp 4002 User Guide

							Message
Causes Solutions
"XXX cannot be YYY
because the PDF Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.) The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"The PDF Digital Signature's
device certificate is invalid.
The file cannot be sent." There is no device certificate
(PDF with digital signature)
or the certificate is invalid.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the PDF Digital
Signature's device
certificate. Check the device
certificate."
(XXX and YYY indicate the
user action.) There is no device certificate
(PDF with digital signature)
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.) There is no device certificate
(S/MIME) or the certificate
is invalid.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.) The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .When Messages Are Displayed on the Control Panel
209       
						

							Message
Causes Solutions
"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid." The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"The destination cannot be
selected because its
certificate is not currently
valid." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .10. Troubleshooting
210      
						

							When Messages Are Displayed on Your
Computer Screen
Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message
Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect." The entered login user
name, password, or driver
encryption key was invalid. Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see Security Guide .
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied." The logged in user name
does not have permission for
scanner function.
For details about how to set
permissions, see Security Guide .
"Call Service"
"Please call your service
representative." An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode." The maximum number of
registerable scan modes has
been exceeded. The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools." An access mask is set. For details about an access mask,
contact your administrator. When Messages Are Displayed on Your Computer Screen
211    
						

							Message
Causes Solutions
"Cannot detect the paper
size of the original. Specify
the scanning size." The set original was
misaligned.
• Place the original correctly.
•
Specify the scan size.
•
When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.) The main power switch of
the previously used scanner
is not set to "On".
Check whether the main power switch
of the scanner used for the previous
scan is turned on.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.) The machine is not
connected to the network
correctly.
• Check that the previously used
scanner is connected to the
network correctly.
• Cancel the personal firewall of
the client computer. For details
about firewall, see Windows
Help.
•

Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .
• Select the scanner used for the
previous scan.
"Cannot specify any more
scanning area." The maximum number of
registerable scan areas has
been exceeded. The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas.10. Troubleshooting
212   
						

							Message
Causes Solutions
"Clear Misfeed(s) in ADF." A paper misfeed has occurred inside the ADF. • Remove jammed originals, and
then insert them again. For details
about jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
• When a misfeed occurs, replace
the jammed originals.
•
Check whether the originals are
suitable to be scanned by the
machine.
"Communication error has
occurred on the network." A communication error has
occurred on the network. Check whether the client computer can
use the TCP/IP protocol.
"Error has occurred in the
scanner driver." An error has occurred in the
driver. • Check whether the network cable
is connected correctly to the client
computer.
• Check whether the Ethernet board
of the client computer is
recognized correctly by
Windows.
•

Check whether the client
computer can use the TCP/IP
protocol.
"Error has occurred in the
scanner." The application-specified
scan conditions have
exceeded the setting range
of the machine. Check whether the scanning settings
made with the application exceed the
setting range of the machine.
"Fatal error has occurred in
the scanner." An unrecoverable error has
occurred on the machine. An unrecoverable error has occurred
in the machine. Contact your service
representative.
"Insufficient memory. Close
all other applications, then
restart scanning." Memory is insufficient. • Close all the unnecessary
applications running on the client
computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer. When Messages Are Displayed on Your Computer Screen
213   
						

							Message
Causes Solutions
"Insufficient memory. Reduce
the scanning area." Scanner memory is
insufficient. • Reset the scan size.
•
Lower the resolution.
•
Set with no compression. For
details about the settings, see
TWAIN driver Help.
The problem may be due to the
following cause: • Scanning cannot be performed if large values are set for brightness
when using halftone or high
resolution. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan
Size", Scan .
• If a misfeed occurs, you might not
scan an original. Remove the
misfeed, and then scan the
original again.
"Invalid Winsock version.
Please use version 1.1 or
higher." You are using an invalid
version of Winsock.
Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM.
"No User Code is registered.
Consult your system
administrator." Access is restricted with user
codes.
For details about user code
authentication, see Security Guide .
"No response from the
scanner." The machine or client
computer is not connected to
the network correctly. • Check whether the machine or
client computer is connected to
the network correctly.
• Disable the client computer's own
firewall. For details about firewall,
see Windows Help.
"No response from the
scanner." The network is crowded.

Wait for a while, and then try to
reconnect. 10. Troubleshooting
214    
						

							Message
Causes Solutions
"Scanner is in use for other
function. Please wait." A function of the machine
other than the Scanner
function is being used such
as the Copier function. • Wait for a while, and then
reconnect.
• Cancel the job that is being
processed. For example, press
[Exit], and then press the [Home]
key. Next, press the [Copier] icon
on the [Home] screen, and then
press the [Stop] key. When the
message "The Stop key has been
pressed, copying, and also other
print jobs that were being
processed and which could be
stopped, have been suspended.
To continue copying and printing
press [Continue], to cancel
copying press [Cancel Copying].
To delete other suspended jobs
press [Job List]." appears, press
[Cancel Copying].
"Scanner is not available on
the specified device." The TWAIN scanner function
cannot be used on this
machine. Contact your service representative.
"Scanner is not available.
Check the scanner
connection status." The machine's main power
switch is off.
Turn on the main power switch. When Messages Are Displayed on Your Computer Screen
215  
						

							Message
Causes Solutions
"Scanner is not available.
Check the scanner
connection status." The machine is not
connected to the network
correctly. • Check whether the machine is
connected to the network
correctly.
• Deselect the personal firewall
function of the client computer.
For details about firewall, see
Windows Help.
•
Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings .
"Scanner is not ready.
Check the scanner and the
options." The ADF cover is open. Check whether the ADF cover is
closed.
"The name is already in use.
Check the registered
names." You tried to register a name
that is already in use.
Use another name.10. Troubleshooting
216   
						

							11. Appendix
This chapter describes the trademarks.
Trademarks
Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
The Bluetooth
®
 word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Ricoh Company, Ltd. is under license.
Microsoft ®
, Windows ®
, Windows Server ®
, and Windows Vista ®
 are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
PCL ®
 is a registered trademark of Hewlett-Packard Company.
The proper names of the Windows operating systems are as follows: • The product names of Windows XP are as follows: Microsoft ®
 Windows ®
 XP Professional Edition
Microsoft ®
 Windows ®
 XP Home Edition
Microsoft ®
 Windows ®
 XP Media Center Edition
Microsoft ®
 Windows ®
 XP Tablet PC Edition
•
The product names of Windows Vista are as follows:
Microsoft ®
 Windows Vista ®
 Ultimate
Microsoft ®
 Windows Vista ®
 Business
Microsoft ®
 Windows Vista ®
 Home Premium
Microsoft ®
 Windows Vista ®
 Home Basic
Microsoft ®
 Windows Vista ®
 Enterprise
• The product names of Windows 7 are as follows: Microsoft ®
 Windows ®
 7 Home Premium
Microsoft ®
 Windows ®
 7 Professional
Microsoft ®
 Windows ®
 7 Ultimate
Microsoft ®
 Windows ®
 7 Enterprise
• The product names of Windows Server 2003 are as follows: Microsoft ®
 Windows Server ®
 2003 Standard Edition
Microsoft ®
 Windows Server ®
 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows: Microsoft ®
 Windows Server ®
 2003 R2 Standard Edition
217  
						

							Microsoft
®
 Windows Server ®
 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft ®
 Windows Server ®
 2008 Standard
Microsoft ®
 Windows Server ®
 2008 Enterprise
•
The product names of Windows Server 2008 R2 are as follows:
Microsoft ®
 Windows Server ®
 2008 R2 Standard
Microsoft ®
 Windows Server ®
 2008 R2 Enterprise
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks. 11. Appendix
218