Ricoh Mp 4002 User Guide

							Message
Causes Solutions
"Check whether there are
any network problems."
[13-26] The "Effective Protocol" and
"SIP Server IP Address"
settings are different, or an
incorrect IP address has
been registered. • Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[14-01] The DNS server, SMTP
server, or folder specified for
transfer to was not found, or
the destination for Internet
Fax around (not through) the
SMTP server could not be
found. •
Check that the following settings
in [System Settings] are listed
correctly. • DNS server
•

Server name and IP address
for the SMTP Server
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
• Check that the folder for transfer is
correctly specified.
•

Check that the computer in which
the folder for transfer is specified
is correctly operated.
• Check that the LAN cable is correctly connected to the
machine.
• For details about network problems, contact the
administrator of the destinations.
• For details about network problems, contact your
administrator. When Messages Are Displayed on the Control Panel
169    
						

							Message
Causes Solutions
"Check whether there are
any network problems."
[14-09] E-mail transmission was
refused by SMTP
authentication, POP before
SMTP authentication, or
login authentication of the
computer in which the folder
for transfer is specified. • Check that User Name and
Password for the following
settings in [System Settings] are
listed correctly.
• SMTP Authentication
•
POP before SMTP
• Fax E-mail Account
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• Check that the user ID and
password for the computer with
the folder for forwarding are
correctly specified.
•

Check that the folder for
forwarding is correctly specified.
• Confirm that the computer with the folder for forwarding is properly
working.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[14-33] E-mail addresses for the
machine and the
administrator are not
registered. • Check that the correct E-mail
Address is listed in [Fax E-mail
Account] of [System Settings]. For
details about Fax E-mail Account,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator. 10. Troubleshooting
170    
						

							Message
Causes Solutions
"Check whether there are
any network problems."
[15-01] No POP3/IMAP4 server
address is registered.
• Check that the correct Server
Name or Server Address is listed
in [POP3 / IMAP4 Settings] of
[System Settings]. For details
about POP3 / IMAP4 Settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-02] Cannot log in to the POP3/
IMAP4 server.
•
Check that the correct User Name
and Password are listed in [Fax E-
mail Account] of [System
Settings]. For details about Fax E-
mail Account, see "File Transfer",
Connecting the Machine/ System
Settings .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-03] No machine e-mail address
is programmed.
•

Check that the correct machine e-
mail address is specified in
[System Settings]. For details
about settings of e-mail address,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator. When Messages Are Displayed on the Control Panel
171     
						

							Message
Causes Solutions
"Check whether there are
any network problems."
[15-11] Cannot find the DNS server
or POP3/IMAP4 server.
• Check that the following settings
in [System Settings] are listed
correctly.
• IP address of the DNS
Server
•
the server name or IP
address of the POP3/
IMAP4 server
• the port number of the POP3/IMAP4 server
• Reception Protocol
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings .
• Check that the LAN cable is
correctly connected to the
machine.
•

For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[15-12] Cannot log in to the POP3/
IMAP4 server.
• Check that the following settings
in [System Settings] are listed
correctly.
• the user name and password
for [Fax E-mail Account]
•

the user name and password
for POP before SMTP
authentication
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator. 10. Troubleshooting
172    
						

							Message
Causes Solutions
"Check whether there are
any network problems."
[16-00] • No IP address has
been registered.
• A network is not
connected properly. •
Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings .
• For details about network
problems, contact your
administrator.
"Connection with LDAP
server has failed. Check the
server status." A network error has
occurred and connection
has failed.Try the operation again. If the message
is still shown, the network may be busy.
Check the settings for LDAP server in
[System Settings]. For details about
settings for LDAP server, see
"Programming the LDAP server",
Connecting the Machine/ System
Settings .
"Error occurred, and
transmission was cancelled." • Original jammed
during Immediate
Transmission.
• A problem occurred in
the machine, or noise
occurred on the
telephone line. Press [Exit], and then send the
documents again.
"Exceeded max. No. of
display search results. Max.:
n"
(A figure is placed at n.) The number of search results
has exceeded the maximum
number of items that can be
displayed.
Search again after changing the
search conditions. When Messages Are Displayed on the Control Panel
173    
						

							Message
Causes Solutions
"Exceeded time limit for
LDAP server search. Check
the server status." A network error has
occurred and connection
has failed. • Try the operation again. If the
message is still shown, the
network may be busy.
• Check that the correct settings for
LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings .
"Functional problem
occurred. Stopped
processing." The main power switch was
turned off while the machine
was receiving a document
by Internet Fax.Even if you turn the main power switch
back on immediately, depending on
the mail server, the machine might not
be able to resume reception of the
Internet Fax if the timeout period has
not expired. Wait until the mail server's
timeout period has expired, and then
resume reception of the Internet Fax.
For details about reception of the
Internet Fax, contact your
administrator.
"Functional problems with
facsimile. Data will be
initialized." There is a problem with the
fax.
Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used.
"LDAP server authentication
has failed. Check the
settings." A network error has
occurred and connection
has failed.Make settings correctly for the user
name and the password for LDAP
server authentication.10. Troubleshooting
174   
						

							Message
Causes Solutions
"Original(s) is being
scanned for a different
function." A function of the machine
other than the Facsimile
function is being used such
as the Document Server
function.Before sending a file by fax, cancel the
job in progress. For example, press
[Exit], and then press the [Home] key.
Press the [Document Server] icon on
the [Home] screen. Next, press the
[Stop] key. When the message "The
Stop key has been pressed, scanning,
and also other print jobs that were
being processed and which could be
stopped, have been suspended. To
continue scanning and printing press
[Continue], to cancel scanning press
[Cancel Scanning]. To delete other
suspended jobs press [Job List]."
appears, press [Cancel Scanning].
"Put original back, check it
and press the Start key." Original jammed during
Memory Transmission.Press [Exit], and then send the
documents again.
"Remove the paper from
Internal Tray 1." Internal Tray 1 is full. Remove the paper. If the other tray is
also full, the tray name shown on the
screen changes. Remove paper from
the tray indicated on the display.
"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?" The specified group contains
fax destinations, e-mail
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.In the message that appears at each
transmission, press [Select].
"Some page(s) are near
blank. To cancel, press the
Stop key." The first page of the
document is almost blank.
The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax .When Messages Are Displayed on the Control Panel
175   
						

							Message
Causes Solutions
"Some page(s) are near
blank." The first page of the
document is almost blank.The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax .
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted." You tried to delete a
document for which you do
not have permission to
delete.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared." The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operation is not possible while this
message is displayed.
"You do not have the
privileges to use this
function." The logged in user name
does not have permission for
the selected function.For details about how to set
permissions, see Security Guide .
"Authentication with remote
machine failed. Check
remote machine's auth.
settings." Authentication failed while
using the remote fax
function. The likely causes
are as follows:
• An attempt was made
to connect to a device
that does not support
the remote function.
•
User authentication on
the remote machine has
failed. For details about user authentication,
see Security Guide .10. Troubleshooting
176      
						

							Message
Causes Solutions
"Connection with the remote
machine has failed. Check
the remote machine status." A network error occurred
while using the remote fax
function. • Check that the remote machine
supports the remote fax function.
• Check that the remote machine is
working normally.
•
Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the LAN cable is
correctly connected to the
machine.
•

For details about network
problems, contact your
administrator.
"Connection with the remote
machine has failed. Check
the remote machine status." User Code Authentication is
set on the device connected
via the remote fax function.The remote fax function does not
support User Code Authentication.
Disable the User Code Authentication
on the remote machine.
"Connection with the remote
machine has failed. Check
the remote machine status." • User authentication of
the device connected
via the remote fax
function has failed.
• The user does not have
permission to use the
function on the remote
machine. For details about user authentication
and how to set permissions, see
Security Guide .When Messages Are Displayed on the Control Panel
177    
						

							Message
Causes Solutions
"Connection with the remote
machine has failed. Check
the remote machine status." A timeout error occurred
while an attempt was made
to connect the device via
remote fax function. • Check that the LAN cable is
correctly connected to the
machine.
• Check that the remote machine is
working correctly.
•
For details about connection with
remote machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax .
"Remote fax is not available
because [User Code
Authentication] is active." The remote fax function does
not support User Code
Authentication.When using the remote fax function,
disable User Code Authentication. For
details about user code authentication,
see Security Guide .
"Transfer error has occured.
Check the status of the
remote machine." A network error occurred
during transfer.
• Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the remote machine is
working correctly.
•

Check that the LAN cable is
correctly connected to the
machine.
• For details about transmission, contact your administrator.
"The HDD of the remote
machine is full." The hard disk became full
after using the remote fax
function to scan an original.Delete unnecessary files.
"Specified operation cannot
be performed. The file is in
use or the file transmission
has completed." When you attempt to check
the status of a job on the
remote machine from your
machine, the job had
already been sent.To check the details of a job, see the
[Check / Stop Transmission File]
screen.10. Troubleshooting
178