Ricoh Mp 4002 User Guide

							Message
Causes Solutions
"The destination cannot be
selected because its
certificate is not currently
valid." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid." The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"The program contains a
destination(s) with a
certificate that is not
currently valid. The
destination(s) cannot be
recalled." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destination for
E-mail TX Result, which is
registered to the program,
has a certificate that is not
currently valid. The
destination cannot be
recalled." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destinations
for E-mail TX Result, which is
registered to the program,
contains a destination(s) that
has a certificate that is not
currently valid. The
destination(s) cannot be
recalled." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .When Messages Are Displayed on the Control Panel
179        
						

							Message
Causes Solutions
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid." The user certificate
(destination certificate) has
expired.
A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide .
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.) The device certificate (S/
MIME) has expired.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
"E-mail TX Result cannot be
set because the specified
destination's certificate is not
currently valid." The user certificate
(destination certificate) has
expired.
For details about the user certificate
(destination certificate), see Security
Guide .
"The program contains a
destination(s) that does not
have a certificate." There is no user certificate
(destination certificate).
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destination for
E-mail TX Result, which is
registered to the program,
has no certificate for
encryption." There is no user certificate
(destination certificate).
For details about the user certificate
(destination certificate), see Security
Guide .
"The specified destinations
for E-mail TX Result, which is
registered to the program,
contain a destination(s) that
has no certificate for
encryption." There is no user certificate
(destination certificate).
For details about the user certificate
(destination certificate), see Security
Guide .10. Troubleshooting
180        
						

							Message
Causes Solutions
"The device certificate used
for the S/MIME signature is
not currently valid. XXX
which is registered to the
program cannot be
recalled."
(XXX indicates the e-mail
destination(s) or
destination(s) for E-mail TX
Result.) The device certificate (S/
MIME) has expired.
For details about the device certificate
(S/MIME), see Security Guide .
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.) There is no device certificate
(S/MIME), or the certificate
is invalid.
For details about the device certificate
(S/MIME), see Security Guide .
"XXX cannot be recalled
because there is a problem
with the device certificate
used for the S/MIME
signature."
(XXX indicates the e-mail
destination(s) or
destination(s) for E-mail TX
Result.) There is no device certificate
(S/MIME), or the certificate
is invalid.
For details about the device certificate
(S/MIME), see Security Guide .
"The PDF Digital Signature's
device certificate is not
currently valid. The e-mail
destination(s) which is
registered to the program
cannot be recalled." The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .When Messages Are Displayed on the Control Panel
181      
						

							Message
Causes Solutions
"XXX cannot be YYY
because the PDF Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.) The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the PDF Digital
Signature's device
certificate. Check the device
certificate."
(XXX and YYY indicate the
user action.) There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"The e-mail destination(s)
which is registered to the
program cannot be recalled
because there is a problem
with the PDF Digital
Signature's device
certificate." There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
• If "Check whether there are any network problems." appears, the machine is not correctly
connected to the network or the settings of the machine are not correct. If you do not need to
connect to a network, you can specify the setting so this message is not displayed, and then the
[Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax . If you reconnect the machine to the network, be sure to set "Display" by configuring the
appropriate User Parameter.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking
you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Fax .
10. Troubleshooting
182        
						

							When the memory becomes full while using the facsimile function
Message
Causes Solutions
"Memory is full. Cannot scan
more. Transmission will be
stopped." The memory is full. If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages.Messages Displayed When Using the Printer Function
This section describes the principal messages that appear on the display panel, error logs or reports. If
other messages appear, follow their instructions.
Status messages Message
Status
"Hex Dump Mode" In Hex Dump mode, the machine receives data in hexadecimal format. Press [Job Reset] to cancel Hex Dump mode.
"Job Suspended..." Printing was temporarily stopped by SmartDeviceMonitor for Client. You can resume printing via [My Job List] in SmartDeviceMonitor for
Client, or via the Web Image Monitor. To resume printing via Web
Image Monitor, ask your system administrator first.
"Offline" The machine is offline.
"Please wait." This message might appear for a second or two while the machine is
preparing, performing initial adjustments, or adding toner. Wait a
while.
"Printing..." The machine is printing. Wait a while.
"Ready" This is the default ready message. The machine is ready for use. No
action is required.
"Resetting job..." The machine is resetting the print job. Wait until "Ready" appears on
the display panel. When Messages Are Displayed on the Control Panel
183  
						

							Message
Status
"Setting change..." The machine is changing settings. You cannot use the control panel while this message is displayed. Wait a while.
"Waiting for print data..." The machine is waiting for the next data to print. Wait a while.
"Suspending print jobs..." Printing was temporarily suspended because [Job Operation] or the [Stop] key was pressed.
"Updating certificate..." The @Remote certificate is being updated. Wait a while. Messages displayed on the control panel when using the printer function
• Before turning the main power switch off, see p.51 "Turning On/Off the Power".
Message
Causes Solutions
"Cannot connect with the
wireless card. Turn the main
power switch off, then
check the card." • The wireless LAN board
was not inserted when the
machine was turned on.
• The wireless LAN board
was pulled out after the
machine was turned on.
•
The settings are not
updated although the unit
is detected. Turn off the main power switch, and
then confirm the wireless LAN board
is inserted correctly. And then, turn on
the main power switch again. If the
message appears again, contact your
service representative.
"Cannot connect with the
Bluetooth interface. Check
the Bluetooth interface." • The Bluetooth interface
unit was installed while
the machine was turned
on.
• The Bluetooth interface
unit was removed while
the machine was turned
on. Turn off the main power switch, and
then confirm that the Bluetooth
interface unit was installed correctly.
And then, turn on the main power
switch again. If the message appears
again, contact your service
representative.
"Hardware Problem:
Ethernet" An error has occurred in the
Ethernet interface. Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.10. Troubleshooting
184   
						

							Message
Causes Solutions
"Hardware Problem: HDD" An error has occurred in the hard disk. Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem:
Parallel I/F" An error has occurred in the
IEEE 1284 interface board. Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem: USB" An error has occurred in the USB interface. Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".) The wireless LAN board can
be accessed, but an error was
detected.
Turn off the main power switch, and
then confirm the wireless LAN board
is inserted correctly. And then, turn on
the main power switch again. If the
message appears again, contact your
service representative.
"Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".) • The Bluetooth interface
unit was connected while
the machine was turned
on.
• The Bluetooth interface
unit was removed while
the machine was turned
on. Turn off the main power switch, and
then confirm the Bluetooth interface
unit is inserted correctly. And then,
turn on the main power switch again.
If the message appears again,
contact your service representative.
"Load following paper in n.
To cancel job, press [Job
Reset]."
(A figure is placed at n.) The printer driver settings are
incorrect or the tray does not
contain paper of the size
selected in the printer driver.
Check that the printer driver settings
are correct, and then load paper of
the size selected in the printer driver
into the input tray. For details about
how to change the paper size, see
"Changing the Paper Size", Paper
Specifications and Adding Paper .When Messages Are Displayed on the Control Panel
185   
						

							Message
Causes Solutions
"Paper size and type are
mismatched. Select another
tray from the following and
press [Continue]. To cancel
job, press [Job Reset].
Paper size and type can
also be changed in User
Tools." The printer driver settings are
incorrect or the tray does not
contain paper of the size or
type selected in the printer
driver.
• Check that the printer driver
settings are correct, and then
load paper of the size selected
in the printer driver into the input
tray. For details about how to
change the paper size, see
"Changing the Paper Size",
Paper Specifications and Adding
Paper .
• Select the tray manually to
continue printing, or cancel a
print job. For details about how
to select the tray manually, or
cancel a print job, see "If an
Error Occurs with the Specified
Paper Size and Type", Print .
"Paper size of n is
mismatched. Select another
tray from the following and
press [Continue]. Paper
type can also be changed
in User Tools."
(A tray name is placed at
n.) The size of the paper in the
tray does not match the paper
size specified in the printer
driver.
Select a tray containing paper that is
the same size as the specified paper
size.
"Problem: Printer Font Error" An error has occurred in the font settings. Contact your service representative.
"Problems with the wireless
card. Please call service."
(A "wireless LAN board" or
"Bluetooth unit" is referred
to as a "wireless card".) The machine has detected a
Bluetooth failure, or it could
not detect a Bluetooth unit. It
may be incorrectly installed.
Check that the Bluetooth unit is
installed properly, or contact your
service representative.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted." You have tried to delete files
without the authority to do so.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide .10. Troubleshooting
186     
						

							Message
Causes Solutions
"The same paper tray
cannot be set for the main
sheets and slip sheets
([Designate]). Check the
setting." The tray selected for other
pages is the same as the one
for slip sheets.
Reset the job. Be sure the tray you
select for slip sheets is not providing
paper for other pages.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared." The destination list is being
updated from the network
using Web Image Monitor.
Wait until the message disappears.
Do not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed.
"You do not have the
privileges to use this
function." The logged in user name does
not have permission for the
selected function. For details about how to set
permissions, see Security Guide .
Messages during Direct print from a removable memory device
Message
Causes Solutions
"Cannot display files from
the selected memory
device." The memory device used
cannot be recognized.
For details about the recommended
memory devices for the Direct printing
function from removable memory
devices, contact your service
representative. The USB flash memory
that features password protection or
other security features may not work
normally. When Messages Are Displayed on the Control Panel
187   
						

							Message
Causes Solutions
"The size of the selected
file(s) is too large." • The size of the selected
file exceeds 1GB.
• The total size of the
selected files exceeds
1GB. Files or groups of files larger than 1GB
cannot be printed.
• When the total size of the multiple files that are selected exceeds 1
GB, select files separately.
•
When the size of selected file
exceeds 1GB, print by using a
function other than the Direct
printing function from removable
memory devices.
You cannot select files of different
formats at the same time.
"Exceeded the limit value for
total data size of the
selected files. Cannot select
more files." • The size of the selected
file exceeds 1GB.
• The total size of the
selected files exceeds
1GB. Files or groups of files larger than 1GB
cannot be printed.
• When the total size of the multiple files that are selected exceeds
1GB, select files separately.
•

When the size of selected file
exceeds 1GB, print by using a
function other than the Direct
printing function from removable
memory devices.
You cannot select files of different
formats at the same time. Other messages
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
Message
Causes Solutions
"84: Error" There is no work area
available for image
processing. • In [Printer Features], under
[System], set [Memory Usage] to
[Font Priority].
• Decrease the number of files sent
to the machine. 10. Troubleshooting
188