Ricoh Mp 4002 User Guide

							Message
Causes Solutions
"85: Error" The specified graphics
library is unavailable. Check that the data is valid.
"86: Error" Parameters of the control
code are invalid. Check the print settings.
"91: Error" Printing was canceled by
the auto job cancel function
due to a command error. Check that the data is valid.
"92: Error" Printing was canceled
because [Job Reset] or the
[Stop] key was selected on
the machine's control panel. Perform the print operation again if
necessary.
"98: Error" The machine could not
access Hard disk correctly. Turn off the main power switch, and
then back on again. If the message
appears frequently, contact your service
representative.
"Address Book is currently
in use by another function.
Authentication has failed." The machine currently
cannot perform
authentication because the
Address Book is being used
by another function. Wait a while, and then retry the
operation.
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled." You tried to store a file in
the Document Server when
the [Unauthorized Copy
Prevention] was specified. On the printer driver, select a job type
other than [Document Server] in the "Job
Type:" or deselect [Unauthorized Copy
Prevention].
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled." The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank. On the printer driver's [Detailed
Settings] tab, click [Effects] in the
"Menu:". Select [Unauthorized Copy
Prevention], and then click [Details] to
display [Unauthorized Copy Prevention
for Pattern Details]. Enter text in [Enter
User Text:].
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled." The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified. On the printer driver, set the resolution
to 600 dpi or higher, or deselect
[Unauthorized Copy Prevention]. When Messages Are Displayed on the Control Panel
189  
						

							Message
Causes Solutions
"Auto-registration of user
information has failed." Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed
because the Address Book
is full. For details about automatic registration
of user information, see Security Guide .
"Cannot store data of this
size." The paper size exceeded
the capacity of the
Document Server. Reduce the paper size of the file that
you want to send to a size that the
Document Server can store. Custom size
files can be sent but not stored
afterward.
"Classification Code is
incorrect." The classification code has
not been entered, or the
classification code has been
entered incorrectly. Enter the correct classification code.
"Classification Code is
incorrect." The classification code is not
supported with the printer
driver. Select Optional for classification code.
For details about how to specify
classification code settings, see
"Configuring Classification Codes", Print .
"Collate has been
cancelled." Collate was canceled. Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"Command Error" An RPCS command error
occurred. Check using the following procedure:
• Check if the communication
between the computer and the
machine is working correctly.
•
Check if the correct printer driver is
being used.
• Check if the machine's memory size is set correctly in the printer
driver.
• Check that the printer driver is the most up-to-date version available. 10. Troubleshooting
190    
						

							Message
Causes Solutions
"Compressed Data Error." The printer detected corrupt compressed data. • Check the connection between the
computer and the printer.
• Check that the program you used
to compress the data is functioning
correctly.
"Data storage error."
You tried to print a Sample Print, Locked Print, Hold
Print, or Stored Print file, or
to store a file in the
Document Server when the
hard disk was
malfunctioning. Contact your service representative.
"Document Server is not
available to use. Cannot
store." You cannot use the
Document Server function.
For details about using Document
Server function, contact your
administrator.
For details about how to set
permissions, see Security Guide .
"Duplex has been
cancelled." Duplex printing was
canceled. • Select the proper paper size for
the duplex function. For details
about paper, see "Specifications
for the Main Unit", Maintenance
and Specifications .
• Change the setting for "Apply
Duplex" in [System Settings] to
enable duplex printing for the
paper tray. For details about
setting the "Apply Duplex", see
"Tray Paper Settings", Connecting
the Machine/ System Settings .
"Error has occurred." A syntax error, etc., occurred. Check that the PDF file is valid.
"Exceeded max. capacity of
Document Server. Cannot
store." The hard disk became full
after a file was stored.
Delete some of the files stored in the
Document Server or reduce the size that
you want to send. When Messages Are Displayed on the Control Panel
191     
						

							Message
Causes Solutions
"Exceeded max. number of
files of Document Server.
Cannot store." The maximum file capacity
of the Document Server was
exceeded. Delete some of the files stored in the
Document Server.
"Exceeded max. number of
files to print for temporary /
stored jobs." While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum file capacity was
exceeded. Delete unneeded files stored in the
machine.
"Exceeded max. number of
files. (Auto)" While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum file
capacity for file storage or
Hold Print file management
(automatic) was exceeded. Delete Hold Print files (automatic) or
unneeded files stored in the machine.
"Exceeded max. number of
pages of Document Server.
Cannot store." The maximum page
capacity of the Document
Server was exceeded. Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.
"Exceeded max. number of
pages to print for
temporary / stored jobs." While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum page capacity
was exceeded. Delete unneeded files stored in the
machine.
Reduce the number of pages to print.
"Exceeded max. pages.
Collate is incomplete." The number of pages
exceeds the maximum
number of sheets that you
can use Collate with. Reduce the number of pages to print.
"Exceeded max. number of
pages. (Auto)" While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum
page capacity was
exceeded. Delete unneeded files stored in the
machine.
Reduce the number of pages to print.10. Troubleshooting
192  
						

							Message
Causes Solutions
"Exceeded the maximum
unit count for Print Volume
Use. The job has been
cancelled." The number of pages the
user is permitted to print has
been exceeded.
For details about print volume use
limitation, see Security Guide .
"Failed to obtain file
system." PDF direct printing could not
be performed because the
file system could not be
obtained. Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
"File system is full." PDF file does not print out because the capacity of the
file system is full. Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine.
"HDD is full." The hard disk became full
while printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file. Delete unneeded files stored in the
machine.
Alternatively, reduce the data size of the
Sample Print, Locked Print, Hold Print, or
Stored Print file.
"HDD is full." When printing with the
PostScript 3 printer driver,
the hard disk capacity for
fonts and forms has been
exceeded. Delete unneeded forms or fonts
registered in the machine.
"HDD is full. (Auto)" The hard disk became full while using the error job
store function to store
Normal Print jobs as Hold
Print files. Delete unneeded files stored in the
machine.
Alternatively, reduce the data size of the
Temporary Print file and/or the Stored
Print file.
"I/O buffer overflow." An input buffer overflow occurred. • In [Printer Features], under
[System], set [Memory Usage] to
[Font Priority].
• In [Printer Features], under [Host
Interface], select [I/O Buffer], and
then set the maximum buffer size to
a larger value.
•
Reduce the number of files being
sent to the machine. When Messages Are Displayed on the Control Panel
193   
						

							Message
Causes Solutions
"Information for user
authentication is already
registered for another user." The user name for LDAP or
Integration Server
authentication was already
registered in a different
server with a different ID,
and a duplication of the
user name occurred due to
a switching of domains
(servers), etc.. For details about user authentication,
see Security Guide .
"Insufficient Memory" A memory allocation error occurred. PCL 5e
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
PCL 6
On the printer driver's [Detailed
Settings] tab, click [Print Quality] in
the "Menu:", and then select
[Raster] in the "Vector/Raster:" list.
In some cases, it will take a long
time to complete a print job.
"Memory Retrieval Error" A memory allocation error occurred. Turn off the main power switch, and
then back on again. If the message
appears again, replace the RAM. For
details about replacing the RAM,
contact your service representative.
"No response from the
server. Authentication has
failed." A timeout occurred while
connecting to the server for
LDAP authentication or
Windows Authentication. Check the status of the server.
"Output tray has been
changed." The output tray was
changed because the paper
size of the specified output
tray is limited. Specify the proper output tray.10. Troubleshooting
194   
						

							Message
Causes Solutions
"Print overrun." Images were discarded
while printing. PCL 5e
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
"Printing privileges have not
been set for this document." The PDF document you
have tried to print has no
privileges to print. Contact the owner of the document.
"Punch has been
cancelled." Punch printing was
canceled. Check the paper orientation, print
orientation, and then punch position.
Certain settings can produce print results
that might not be as expected.
"Receiving data failed." Data reception was aborted. Resend the data.
"Selected ppr. size is not
supported. Job was
cancelled." Job reset is automatically
performed if the specified
paper size is incorrect. Specify the correct paper size, and then
print the file again.
"Sending data failed." The machine received a command to stop
transmission from the printer
driver. Check if the computer is working
correctly.
"Staple has been
cancelled." Stapling printing was
canceled. Check the paper orientation, paper
quantity, print orientation, and staple
position. Certain settings can produce
print results that might not be as
expected.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory." The hard disk became full
after a file was stored.
Delete the files stored in the Document
Server or reduce the file size to be sent.
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files." The maximum file capacity
of the Document Server was
exceeded.
Delete the files stored in the Document
Server. When Messages Are Displayed on the Control Panel
195  
						

							Message
Causes Solutions
"The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file." The maximum page
capacity of the Document
Server was exceeded.
Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send.
"The selected paper type is
not supported. This job has
been cancelled." Job reset is automatically
performed if the specified
paper type is incorrect. Specify the correct paper type, and then
print the file again.
"You do not have a
privilege to use this function.
This job has been
cancelled." The entered login user name
or login password is not
correct.
Check that the user name and password
are correct.
"You do not have a
privilege to use this function.
This job has been
cancelled." The logged in user is not
allowed to use the selected
function.
For details about how to set
permissions, see Security Guide .
"You do not have a
privilege to use this function.
This operation has been
cancelled." The logged in user does not
have the privileges to
register programs or
change the paper tray
settings. For details about how to set
permissions, see Security Guide .
Messages during Direct print from a removable memory device
Message
Causes Solutions
"99: Error" This data cannot be printed.
The specified data is either
corrupt or not supported by
the Direct printing function
from removable memory
devices. Check that the data is valid. For details
about the kinds of data supported by
the Direct printing function from
removable memory devices, see
"Direct Printing from a Removable
Memory Device", Print .
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Print .
10. Troubleshooting
196       
						

							Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message
Causes Solutions
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]." The entered user name or
password was invalid.
• Check that the user name and
password are correct.
• Check that the ID and password
for the destination folder are
correct.
•
A password of 128 or more
characters may not be
recognized.
"Cannot communicate with
PC. Contact the
administrator." WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.For details about how to enable or
disable the WSD protocol, see Security
Guide .
"Cannot detect original size.
Select scan size." The original placed on the
exposure glass is a
nonstandard size. • Place the original correctly.
•
Specify the scan size.
•

When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
"Cannot find the specified
path. Please check the
settings." The destination computer
name or folder name is
invalid.Check whether the computer name and
the folder name for the destination are
correct. When Messages Are Displayed on the Control Panel
197   
						

							Message
Causes Solutions
"Cannot find the specified
path. Please check the
settings." An antivirus program or a
firewall is preventing the
machine connecting to your
computer. • Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
•
To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
"Cannot start scanning
because communication was
failed." Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scan .
"Cannot start scanning
because communication was
failed." The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help.
"Cannot start scanning.
Check the setting(s) on the
PC." The Scan Profile might be
incorrectly configured.
Check the Scan Profile configuration.10. Troubleshooting
198