Ricoh Mp 4002 User Guide

							Problem
Causes Solutions
"Authentication has failed."
appears. The entered login user name
or login password is not
correct.For details about the correct login user
name and login password, see
Security Guide .
"Authentication has failed."
appears. The machine cannot perform
authentication.For details about authentication, see
Security Guide .
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name. The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
An error message remains,
even if misfed paper is
removed. • When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray. Remove misfed paper, and then open
and close the cover. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
An error message remains,
even if consumables are
replaced and/or misfed
paper is removed. This may occur if the HDD is
not installed.
Press the [Start] key.
Original images are printed
on the reverse side of the
paper. You may have loaded the
paper incorrectly.
Load paper into the paper tray or tray
3 (LCT) with the print side up. Load
paper into the Large capacity tray
(LCT), or bypass tray with the print side
down. When You Have Problems Operating the Machine
159      
						

							Problem
Causes Solutions
Misfeeds occur frequently. The tray's side or end fences may not be set properly. • Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Check that the side or end fences
are set properly. Also, check that
the side fences are locked. For
details about setting the side and
end fences, see "Changing the
Paper Size", Paper Specifications
and Adding Paper .
Misfeeds occur frequently. Paper of undetectable size has been loaded. • Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• If you load a paper size that is not
selected automatically, you need
to specify the paper size with the
control panel. For details about
specifying paper size with the
control panel, see "Changing to a
Size That Is Not Automatically
Detected", Paper Specifications
and Adding Paper .
Misfeeds occur frequently. There is a foreign object on the finisher tray. • Remove misfed paper. For details
about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting .
• Do not place anything on the
finisher tray.
Cannot print in duplex
mode. You have selected a paper
tray that is not set for duplex
printing.Change the setting for "Apply Duplex"
in System Settings to enable duplex
printing for the paper tray. For details
about setting the "Apply Duplex", see
"Tray Paper Settings", Connecting the
Machine/ System Settings .10. Troubleshooting
160        
						

							Problem
Causes Solutions
Cannot print in duplex
mode. You have selected a paper
type that cannot be used for
duplex printing.In [Tray Paper Settings], select a paper
type that can be used for duplex
printing. For details about the paper
types that can be used, see "Duplex
Copying", Copy/ Document Server .
"Following output tray is full.
Remove paper." appears. The output tray is full. Remove paper from the output tray to
resume printing. If paper is destined for
the finisher shift tray, to prevent paper
from falling off the tray press the [Stop]
key to suspend printing, and then
remove the paper. Press [Continue] on
the display panel to resume printing.
"Turn main Power Switch off"
appears. The machine does not shut
down normally when the
main power switch is turned
off, and then immediately
turned on.Turn off the machine. Wait for ten
seconds or more after shutting it down,
and then turn it on again.
"Shutting down... Please
wait. Main power will be
turned off automatically."
appears. The shut down procedure
has begun because the main
power switch was turned off
while the machine was in
standby mode or performing
an operation.Follow the message that appears and
wait until the machine has shut down.
Do not turn on the main power switch
while this message is displayed. If the
main power switch has been turned on,
follow the message that appears. For
details about turning the main power
switch on and off, see "Turning On/Off
the Power", Getting Started .
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor. The Address Book cannot be
changed while deleting the
multiple stored documents.
Wait a while, and then retry the
operation. When You Have Problems Operating the Machine
161    
						

							Problem
Causes Solutions
Cannot use Web Image
Monitor to print documents
stored in Document Server. When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled. • For details about specifying print
volume limits, see Security Guide .
• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
"Home is in use by another
function." appears. The [Home] screen is being
edited by another function.Wait for a while, and then try to create
the shortcut on the [Home] screen
again.
"The image data size is not
valid. See the manual for
required data." appears. The image data size is not
valid.
For details about file size for shortcut
image, see "Customizing the [Home]
Screen", Convenient Functions .
"The format of the image
data is not valid." appears. The file format of the shortcut
image to be added is not
supported.The file format of shortcut images to be
added must be JPEG. Specify the
image again.• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use the recommended paper. For details about recommended paper, see p.138
"Recommended Paper Sizes and Types".
• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while
performing staple or stack printing. When using curled paper, take the stiffness out of the paper
with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat
surface to prevent paper from curling, and do not lean it against the wall.
10. Troubleshooting
162     
						

							When Messages Are Displayed on the Control
Panel
Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. For details about recommended paper, see p.138
"Recommended Paper Sizes and Types".
• For messages that are not listed here, see p.157 "When You Have Problems Operating the
Machine". Message
Causes Solutions
"Cannot detect original
size." The original placed on the
exposure glass is a non-
standard size. • Place the original on the exposure
glass again. Face the original
down.
• If the machine cannot detect the
size of the original, specify the
size manually - do not use Auto
Paper Select mode or the Auto
Reduce/Enlarge function. For
details about specifying the
settings, see "Sizes Detectable
with Auto Paper Select", Paper
Specifications and Adding Paper .
"Cannot detect original
size." Original is not placed, or the
original placed on the
exposure glass is a non-
standard size. • Place the original correctly.
•
Specify the paper size.
•
When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more. When Messages Are Displayed on the Control Panel
163    
						

							Message
Causes Solutions
"Cannot punch this paper
size." The Punch function cannot
be used with paper size
selected.For details about paper, see
"Specifications for Punch Unit (Finisher
SR3120, Booklet Finisher SR3110)",
Maintenance and Specifications .
"Cannot staple paper of this
size." The Staple function cannot
be used with paper size
selected.Select a proper paper size. For details
about paper, see "Specifications for
Finisher SR3090", "Specifications for
Finisher SR3120", or "Specifications
for Booklet Finisher SR3110",
Maintenance and Specifications .
"Check paper size." An irregular paper size is set.If you press the [Start] key, the copy
will start using the selected paper.
"Duplex is not available with
this paper size." A paper size not available in
Duplex mode has been
selected.Select a proper paper size. For details
about paper, see "Duplex Copying",
Copy/ Document Server .
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?" The number of scanned
pages exceeds the capacity
per file of the Document
Server. • If you want to store the scanned
pages as a file in the Document
Server, press [Yes].
• If you do not want to store
scanned pages, press [No].
Scanned data is deleted.
"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped." The number of pages the
user is permitted to copy has
been exceeded.
For details about how to check the
number of copies available per user,
see Security Guide .
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped." The scanned originals have
too many pages to store as
one document.
Press [Exit], and then store again with
an appropriate number of pages.
"Magazine or Booklet mode
is not available due to mixed
image mode." You selected the
"Magazine" or "Booklet"
function for originals
scanned using different
functions, such as copy and
printer.Make sure originals for the
"Magazine" or "Booklet" function are
scanned using the same function.10. Troubleshooting
164      
						

							Message
Causes Solutions
"Maximum number of sets is
n."
(A figure is placed at n.) The number of copies
exceeds the maximum copy
quantity.
You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy/ Document
Server .
"Original(s) is being
scanned for a different
function." A function of the machine
other than the Copier
function is being used such
as the Document Server
function.Cancel the job that is being processed.
For example, press [Exit], and then
press the [Home] key. Next, press the
[Document Server] icon on the [Home]
screen, and then press the [Stop] key.
When the message "The Stop key has
been pressed, scanning, and also
other print jobs that were being
processed and which could be
stopped, have been suspended. To
continue scanning and printing press
[Continue], to cancel scanning press
[Cancel Scanning]. To delete other
suspended jobs press [Job List]."
appears, press [Cancel Scanning].
"Please wait." The destination list is being
updated from the network
using Web Image Monitor.Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed.
"Rotate Sort is not available
with this paper size." A size of paper for which
Rotate Sort is not available is
selected.Select a proper paper size. For details
about paper, see "Sort", Copy/
Document Server .When Messages Are Displayed on the Control Panel
165    
						

							Message
Causes Solutions
"Stapling capacity
exceeded." The number of sheets per set
is over the staple capacity.Check the stapler capacity. For details
about the stapler capacity, see
"Specifications for Finisher SR3090",
"Specifications for Finisher SR3120",
or "Specifications for Booklet Finisher
SR3110", Maintenance and
Specifications .
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted." You have tried to delete files
without the authority to do
so.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete,
contact the person who created the
file.
"You do not have the
privileges to use this
function." The logged in user name
does not have permission for
the selected function.For details about how to set
permissions, see Security Guide .
When the memory becomes full while using the copy/document server function
Message
Causes Solutions
"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
"n" in the message
represents a changeable
number. The scanned originals
exceed the number of pages
that can be stored in
memory.
Press [Print] to copy scanned originals
and cancel the scanning data. Press
[Clear Memory] to cancel the scanning
data and not copy.
"Press [Continue] to scan
and copy remaining
originals." The machine checked if the
remaining originals should
be copied, after the scanned
originals were printed.Remove all copies, and then press
[Continue] to continue copying. Press
[Stop] to stop copying.• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the
memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
10. Troubleshooting
166     
						

							remaining originals. In this case, the resulting sorted pages will not be sequential. For details about
Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server
.
Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions.
• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can
also be confirmed from Web Image Monitor. For details about how to confirm the settings from
Web Image Monitor, see Web Image Monitor Help. Message
Causes Solutions
"Cannot detect original size.
Select scan size." The machine failed to detect
the size of the original.On the control panel, under [Scan
Size], specify the scan area in [Scan
Settings], and then resend the
document. For details about settings
scan size, see "Scan Settings", Fax .
"Cannot find the specified
path. Please check the
settings." The name of the computer or
folder entered as the
destination is wrong.Check that the computer name and the
folder name for the destination are
correct.
"Check whether there are
any network problems."
[13-10] The alias telephone number
you entered is already
registered on the gatekeeper
by another device. • Check that the correct alias phone
number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-11] Cannot access gatekeeper.
• Check that the correct gate keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator. When Messages Are Displayed on the Control Panel
167       
						

							Message
Causes Solutions
"Check whether there are
any network problems."
[13-17] Registering of user name is
rejected by SIP server.
• Correct that the correct SIP Server
IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-18] Cannot access SIP server.
• Check that the correct SIP Server IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-24] The password registered for
the SIP server is not the same
as the password registered
for this machine.For details about network problems,
contact your administrator.
"Check whether there are
any network problems."
[13-25] In [Effective Protocol], the IP
address is not enabled, or
an incorrect IP address has
been registered. •

Check that IPv4 in [Effective
Protocol] is set to "Active" in
[System Settings]. For details
about effective protocol, see
"Interface Settings", Connecting
the Machine/ System Settings .
• Check that the correct IPv4
address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings .
• For details about network
problems, contact your
administrator. 10. Troubleshooting
168