Panasonic Kx Ncp500/1000, Kx Tde100/200, Kx Tde600 Operating Manual

							To alternate between the parties leaving one party on hold temporarily
To leave the conversation and then let the two parties talk
Document Version  2013-05  
Operating Manual 41 1.3.10 Call SplittingPT/PS
During a conversation
Press 
TRANSFER. Talk to the 
other party.Talk to the 
original party.
TRANSFER
Press DSS or dial the other
partys extension number. Press 
TRANSFER.
TRANSFER
C.Tone
The other party will be on hold.
extension no.
(DSS)OR SLT
During a conversation
Talk to the 
other party.Talk to the 
original party.Dial the other partys 
extension number. Press Recall/
hookswitch.
extension no.
Press Recall/
hookswitch.
C.Tone
The other party will be on hold. PT/PS
Talk to the 
other party.
During a conversation
Press
TRANSFER.
TRANSFER
Press
TRANSFER.
TRANSFER
C.Tone
On-hook.Press DSS or dial the other
partys extension number.
extension no.
(DSS)OR  
						

							1.3.11  Call Transfer
–  Transferring to an Extension in the PBX
–  Transferring to an Outside Party Using the PBX Service
–  Transferring to an Outside Party Using the SIP Service
•
You can transfer a held call without talking, and go on-hook even if the transferred party
does not answer the call.
If a transferred call is not answered within a specified time, it will ring at a
preprogrammed extension, if set, or at your extension again. If you are off-hook at that
time, you will hear an alarm tone. If an outside call is not answered within a specified
time, it is automatically disconnected. (This feature is not available when transferring to
an outside party using the SIP service.)
• For users of SIP Extensions:
–Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.
Please make sure to use the HOLD button.
– The transfer operation for SIP Extension users may differ from the steps in this
section, and may vary depending on the type of telephone being used.  Transferring to an Extension in the PBX
To transfer 42 Operating Manual
Document Version  2013-05  1.3.11 Call TransferSLT
Dial the other partys 
extension number.Talk to the 
other party.
During a conversation
Press Recall/
hookswitch.
extension no.
OR
C.Tone
On-hook.Press Recall/
hookswitch.
OR      Press DSS or dial 
extension number.On-hook.
Talk.
During a conversation
This step can be omitted.
PT/PS
Press TRANSFER.
extension no.
OR
(DSS)TRANSFER
C.Tone  
						

							•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button 
(KX-HGT100) once or twice (depending on the telephone being used), you can return
to the held call, and the call with the transferred party will be disconnected. •
For the transfer operation using an SDN button, refer to "1.3.50  PDN (Primary Directory
Number)/SDN (Secondary Directory Number) Extension".
To transfer with one touch (One-touch Transfer) Document Version  2013-05  
Operating Manual 43 1.3.11 Call TransferDial extension 
number.On-hook.Talk.
During a conversation
SLT
Press Recall/ 
hookswitch.
extension no.C.Tone
This step can be omitted. Dial
extension number.On-hook.Talk.
During a conversation
SIP Extn.
extension no.*
Press HOLD, or TRANSFER 
for KX-HGT100.
HOLD
OR
This step can be omitted 
when using KX-HGT100.   During a conversation with an outside party
 PT/PS
Press DSS.
(DSS)
On-hook.Talk.
This step can be omitted.  
						

							•
System programming is required to use the One -touch Transfer feature during a
conversation with an extension.  Transferring to an Outside Party Using the PBX Service
Some extensions may be restricted from performing this feature. 44 Operating Manual
Document Version  2013-05  1.3.11 Call Transfer  On-hook. Talk.
Seize CO line.
During a conversation
PT/PS
Press TRANSFER. Dial outside 
phone number.
CO lineoutside
phone no.TRANSFER
C.Tone On-hook. Talk.
During a conversation
SLT
Press Recall/
hookswitch.Dial outside 
phone number.
C.Tone
Seize CO line.
CO lineoutside
phone no. On-hook. Talk.
During a conversation
SIP Extn.
Dial outside phone 
number.
outside
phone no.*
Seize CO line.
CO line
This step can be omitted 
when using KX-HGT100. Press HOLD, or TRANSFER 
for KX-HGT100.
HOLD
OR  
						

							•
* Instead of going on-hook, if you press the HOLD button or TRANSFER button 
(KX-HGT100) once or twice (depending on the telephone being used), you can return
to the held call, and the call with the transferred party will be disconnected.
• Time limit
Both 
the caller and the transferred party will hear an alarm tone fifteen seconds before
a specified time period, and the call will be disconnected.
• To return to the held call before the destination answers , press the TRANSFER
button, corresponding CO, ICD Group, or INTERCOM button, or the hookswitch. Customizing Your Phone
•
3.1.4  Customizing the Buttons
Create or edit a Direct Station Selection 

(DSS) button. Transferring to an Outside Party Using the SIP Service
To transfer a call with announcement 
 (Attended Transfer)Document Version  2013-05  
Operating Manual 45 1.3.11 Call Transfer   On-hook. Talk.
During a conversation
PT/PS
Press TRANSFER. Dial outside phone 
number.
outside
phone no.TRANSFER
C.Tone
Seize CO line.
CO line On-hook.
Talk.
During a conversation
SLT
Press Recall/hookswitch. Dial outside phone 
number.
outside
phone no.
C.Tone
Seize CO line.
CO line  
						

							To transfer a call without announcement (Blind Transfer)
•
The availability of this feature depends on your SIP service provider.
• You cannot return to the held call after dialing the destination
’s number.Customizing Your Phone
•
3.1.4  Customizing the Buttons
Create or edit a One-touch Dialing button, store the Blind Transfer feature number.
1.3.12  CALL WAITING FEATURES •  Call Waiting (BSS [Busy Station Signaling])
•  Answering Call Waiting in the PBX
•  Answering Call Waiting from the Telephone Company
 Call Waiting (BSS [Busy Station Signaling])
 For a caller
You can inform a busy extension user that your call is waiting. 46 Operating Manual
Document Version  2013-05  1.3.12 CALL WAITING FEATURESDial outside phone 
number.
PT/PS
During a conversation
On-hook.Enter    61.
16
Press
TRANSFER.
TRANSFER
C.Tone
Enter #.
outside
phone no. SLT
During a conversation
Press Recall/
hookswitch.Dial outside phone 
number.On-hook.Enter    61.
16C.Tone
Enter #.
outside
phone no.         
						

							To send a call waiting
•
Depending  on the type of the other party’s telephone , you may be able to talk to the
other party using the speaker and the microphone (Off-hook Call Announcement
[OHCA]), or you can send a call announcement through the handset (Whisper OHCA),
if they are having another conversation using the handset. For more details on each
feature, refer to "1.3.13  Call Waiting Tone", "1.3.46  OHCA (Off-hook Call
Announcement)", or "1.3.77  Whisper OHCA".
• Depending on system programming and the called extension’s setting, a call waiting
tone may be sent automatically without performing the operation above. For details,
refer to "Automatic Call Waiting " in "3.1.2  Personal Programming". For a called extension
A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is
waiting. The extension can then answer the second call by either disconnecting the current call or placing it
on hold.
One of the following notification methods can be assigned for each extension, depending on the type of
telephone being used. 

(Default: Call Waiting Tone)
• Call Waiting Tone:  A call waiting tone is heard through the built-in speaker of PT or handset of SLT (®
1.3.13  Call Waiting Tone).
• Off-hook Call Announcement (OHCA): The caller’s voice is heard through the built-in speaker ( ®
1.3.46  OHCA (Off-hook Call Announcement)).
• Whisper OHCA: The caller’s voice is heard through the handset (® 1.3.77  Whisper OHCA).  Answering Call Waiting in the PBX
During 
 a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs
when an outside call has been received or another extension is letting you know a call is waiting. You must
activate this feature to use it. (Default: Call Waiting Tone)
You can answer the second call by disconnecting (1) or holding (2) the current call.
1. To disconnect the current call and then talk to the new party Document Version  2013-05  
Operating Manual 47 1.3.12 CALL WAITING FEATURESPT/SLT/PS
Enter 1.
1
While hearing a busy tone    PT/SLT/PS
While hearing a tone
Off-hook.On-hook.Talk to the 
new party.  
						

							2. To hold the current call and then talk to the new party
After talking to the new party (second call), you can disconnect 
(2.1) or hold (2.2) it and then retrieve
the first call.
2.1 To disconnect the second call and then talk to the original party 48 Operating Manual
Document Version  2013-05  1.3.12 CALL WAITING FEATURESPT/PS
Press HOLD.
While hearing a tone
Disregard this step if both
parties are extensions.
HOLD
Talk to the
new party.
OR(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or INTERCOM. SLT
While hearing a tone
Enter     50.
05
Talk to the
new party.Press Recall/hookswitch.
C.Tone PT/PS
During a conversation
Off-hook.On-hook.Talk to the 
original party.
OR(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group, PDN,
SDN, or INTERCOM.  
						

							2.2 To hold the second call and then talk to the original party
After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party
again.
Document Version  2013-05  
Operating Manual 49 1.3.12 CALL WAITING FEATURESPT/SLT/PS
During a conversation
Off-hook.On-hook.Talk to the 
original party.Enter     50.
05C.Tone PT/PS
Press HOLD.
During a conversation
Disregard this step if both 
parties are extensions.
HOLD
Talk to the
original party.
Off-hook.On-hook.Talk to the 
new party.
OR(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or INTERCOM.
OR(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or INTERCOM.  
						

							•
Depending  on the type of your telephone , you may be able to talk to the other party
using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you
can receive an announcement through the handset (Whisper OHCA), if you are having
a conversation using the handset. For more details on each feature, refer to "1.3.13  Call
Waiting Tone", "1.3.46  OHCA (Off-hook Call Announcement)", or "1.3.77  Whisper
OHCA".
• The caller’s name or number is displayed for five seconds in fifteen second intervals
while waiting to be answered. Customizing Your Phone
•
3.1.2  Personal Programming

—Call Waiting Tone Type Selection
If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party
and an extension. If you select "Tone 2", you will hear different tones for Call Waiting
from an outside party and an extension. 50 Operating Manual
Document Version  2013-05  1.3.12 CALL WAITING FEATURESSLT
During a conversation
Enter     50.
05
Talk to the
original party.Press Recall/hookswitch.
Off-hook.On-hook.Talk to the 
new party.Enter     50.
05
C.Tone
C.Tone   Default
(Tone 1)
Special Tones
(Tone 2)15 s
5 s
OR