Panasonic Kx Ncp500/1000, Kx Tde100/200, Kx Tde600 Operating Manual

							 Headset Operation
You can have a conversation using a headset.
In this case, you must select "Headset on" in programming mode or set the Headset button
on (red) in advance.
This feature is also known as Handset/Headset Selection. To talk using the headset
To use the handset during a conversation using the headset
To talk in hands-free mode during a conversation using the headset
•
The Headset button light shows the current status as follows:
Off: Headset mode off
Red on: Headset mode on Document Version  2013-05  
Operating Manual 91 1.3.33 Headset Operation  Press SP-PHONE.
PT
SP-
PHONE PT
Off-hook. PT
Press red Headset.
(Headset)   
						

							•
For KX-NT560/KX-NT400/KX-NT300  series (except KX-NT321)/KX-DT343/KX-DT346
telephone users:
• With KX-NT560/KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346
telephones, you can use a Bluetooth wireless headset registered on your extension as
a headset.
• Operating Distance
Please keep the telephones with connected Bluetooth Modules, 3 m  (9 ft 10 in) or more
apart from each other. Also, if a Bluetooth headset is in use near a telephone with a
connected Bluetooth Module, other than the one it is registered to, noise may be heard.
Move away from the telephone and closer to the one it is registered to, to improve the
signal.
• Noise
Signals are transmitted between this module and the Bluetooth headset using radio
waves. For maximum distance and noise free operation, it is recommended that the
module is situated away from electrical appliances such as faxes, radios, PCs, or
microwaves.
–Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere
with this product. Examples of such systems are cordless telephones, wireless LAN,
Home RF, microwave ovens and other ISM devices. These systems may cause minor
noise.
• For KX-NT500 series telephones users:
•With KX-NT500 series telephones, you can use a Electric Hook Switch  (EHS)
Headsets. For the latest information about headsets that have been tested with this
unit, consult your dealer. Customizing Your Phone
•
3.1.2  Personal Programming

—  Headset Operation
Select the equipment to use.
• 3.1.4  Customizing the Buttons
Create or edit a Headset button.  Answer/Release Button
Customized Answer and Release buttons can make using a headset much easier. You can
answer incoming calls or disconnect the line with these buttons.
Some DSS Consoles have fixed ANSWER and RELEASE buttons. To answer
92 Operating Manual
Document Version  2013-05  1.3.33 Headset Operation     Press Answer.Talk.
PT
(Answer)  
						

							To transfer a call
To talk to a waiting caller
To transfer an outside call to an extension with a one-touch operation
To end a conversation
Document Version  2013-05  
Operating Manual 93 1.3.33 Headset OperationPT
During a conversation
Press DSS or dial desired
phone number.
The called
party answers.
Seize CO line before 
dialing outside phone number. Press TRANSFER.
TRANSFER
Press Release.
(Release)
(DSS)
desired 
phone no.
OR Press Answer.Talk.
PT
While hearing a call waiting tone
(Answer) Press DSS.
PT
During a conversation
Press Release.
The called 
party answers.
The other party is placed on hold and the 
destination extension is called immediately.
(DSS)(Release) Press Release.
PT
During a conversation
(Release)  
						

							Customizing Your Phone
•
3.1.4  Customizing the Buttons
Create or edit an Answer button or a Release button.
1.3.34  HOSPITALITY FEATURES In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the
check-in/check-out/cleaned
-up (Ready or Not Ready) status of each guest room extension. This allows the
hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed
reminders remotely for guest rooms.
Features Description
Room Status Control An extension assigned as a hotel operator can set the check-in/check-out/
cleaned-up 

(Ready or Not Ready) status of rooms remotely.
(® 1.3.60  Room Status Control)
Remote Wake-up Call A hotel operator can set a timed reminder for a room remotely.
(® 1.3.73  Wake-up Call)1.3.35  Hot Line
You can make an outside call simply by going off
 -hook if you have preprogrammed your phone.
This feature is also known as Pickup Dialing.
To store a phone number To set/cancel
94 Operating Manual
Document Version  2013-05  1.3.35 Hot Line PT/SLT/PS
Enter #.On-hook.Off-hook.Enter desired
phone number
(max. 32 digits).
desired 
phone no.
Enter CO line access number 
before outside phone number. Enter    
740.
2
Enter 2.
407C.Tone PT/SLT/PS
Off-hook.On-hook.Enter 1 to set
or 0 to cancel.Set
Cancel
1
0
Enter    740. 
407C.Tone   
OR  
						

							To dial
•
To call another party , dial the desired party’ s phone number before the preprogrammed
number is dialed.
• You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
• It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone
number or extension number. Customizing Your Phone
•
3.1.2  Personal Programming

—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
1.3.36  ICD GROUP FEATURES An incoming call distribution 
 (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
Features Description
Log-in/Log-out You can log in to or out of an ICD group, to control whether you receive calls
from the group.
(® 1.3.39  ICD Group Features—Log-in/Log-out

)
Supervisory Features An extension assigned as a supervisor (supervisor extension) can monitor
and 

control the status of each member within the ICD group, using a 6-line
display PT.
(® 1.3.42  ICD Group Features—Supervisory)
Manual Queue
Redirection (Hurry-up Transfer) You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(® 1.3.41  ICD Group Features—Manual Queue Redirection

)
Call Forwarding (FWD) for your ICD Group You can set a forward destination for your ICD group.
(® Call Forwarding 

(FWD) for your Incoming Call Distribution Group)Document Version  2013-05  
Operating Manual 95 1.3.36 ICD GROUP FEATURESOff-hook.
PT/SLT/PS    
						

							1.3.37  ICD Group Features—Call Log History for ICD Group
An extension assigned as a supervisor (supervisor extension) can confirm the incoming call
log for the incoming call distribution  (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first. To enter incoming call queue monitoring mode
To confirm the Call Log History
96 Operating Manual
Document Version  2013-05  1.3.37 ICD Group Features—Call Log History for ICD Group On-hook.
Enter ICD Group 
extension number. Off-hook.
6-Line Display PT
Enter    739.
397
C.Tone
ICD Group
extension no.
Group Monitor On Press LOG.Confirm the Call Log History.
JAN.31    08:13AM   FRI
601:Sales Section
Waiting Calls Now:  00006
Max. Waiting Time:  0218
      EXIT   LOG   SPRVS  Since   JAN.29  09:10AM
Total Calls      :  00996
Overflow Calls   :  00131
Lost Calls       :  00039
Average Waiting  :  0106
   
         EXIT      CLEAR
While the display is in incoming call queue monitoring mode
6-Line Display PT  
						

							To clear Call Log History
•
If the accumulated data exceeds the maximum number that can be displayed  (99999),
"****" is shown on the display. To reinitialize the display, clear the Call Log History.
• For information about other supervisory features, refer to "1.3.42  ICD Group
Features—Supervisory".
1.3.38  ICD Group Features—Incoming Call Queue Monitor An extension assigned as a supervisor (supervisor extension) can monitor the status of
waiting calls to be answered in the queue for an incoming call distribution 
 (ICD) group.To monitor the waiting call status
•
If an ICD group has an overflowed call, the display shows the status automatically. Document Version  2013-05  
Operating Manual 971.3.38 ICD Group Features—Incoming Call Queue MonitorPress CLEAR.
  Since   JAN.29  09:10AM
Total Calls      :  00996
Overflow Calls   :  00131
Lost Calls       :  00039
Average Waiting  :  0106
   
         EXIT     CLEAR
While the Call Log History is displayed
6-Line Display PT   On-hook.
Enter ICD Group 
extension number. Off-hook.
6-Line Display PT
Enter    739.
397
C.Tone
ICD Group
extension no.
JAN.31   08:13AM    FRI
601:Sales Section
Waiting Calls Now:  00006
Max. Waiting Time:  0218
      EXIT   LOG   SPRVS
Confirm the status of queued calls.
Group Monitor On   
						

							•
For information about other supervisory features, refer to  "1.3.42  ICD Group
Features—Supervisory".
1.3.39  ICD Group Features—Log-in/Log-out You can control your status in an incoming call distribution
(ICD) group. When in the Log
 -out mode, incoming calls to
the group will not ring at your extension. When you return,
calls will again ring at your extension. (Default: Log-in)
Even if your extension is logged-in, you can have a
specified time period (wrap-up time) when you will not
receive calls after completing a previous call. This time can
be used for you to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave an ICD group. To set Log-in/Log-out
98 Operating Manual
Document Version  2013-05  1.3.39 ICD Group Features—Log-in/Log-out Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready Off-hook.
On-hook.
PT/SLT/PS/SIP Extn.
Enter     736.
Log-out
Log-in0
1
OR
Enter ICD Group  
extension number or     .
Specified
OR
ICD Group
extension no.
All
367
Enter 0 or 1.
C.Tone
ICD Group: Incoming Call Distribution Group  
						

							To enter/leave Not Ready mode
To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)
Document Version  2013-05  
Operating Manual 991.3.39 ICD Group Features—Log-in/Log-outWhile on-hook
PT/PS
Press Log-in/Log-out.
(Log-in/Log-out)
Specified
OR
All
ICD Group
extension no.
Enter ICD Group extension 
number or     .
ICD Group: Incoming Call Distribution Group While on-hook
PT/PS
Press Log-in/Log-out of a Specified Group.
(Log-in/Log-out
of a Specified Group) PT/SLT/PS/SIP Extn.
On-hook. Off-hook.
537
Not Ready
Ready1
0
OR
Enter     735.Enter 1 or 0.
C.Tone PT/PS
(Wrap-up)
While on-hook
Press red or flashing red Wrap-up.*  
						

							•
* The status will be as follows:
Ready ® Not Ready
Not Ready ® Ready
Wrap-up ® Not Ready
• The Log-in/Log
-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red : Wrap-up mode
• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group,
even if it belongs to multiple groups.
• The last remaining logged-in extension may not be allowed to log out, depending on system
programming.
• The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.3.40  ICD Group Features—Log-in/Log-out Monitor and
Remote Control". •
For 
information about other ICD group features, refer to "1.3.36  ICD GROUP FEATURES". Customizing Your Phone
• 3.1.4  Customizing the Buttons
Create or edit a Log-in/Log

-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
1.3.40  ICD Group Features—Log-in/Log-out Monitor and Remote
Control An extension assigned as a supervisor (supervisor 
 extension) can monitor the Log-in/Log-out
status of incoming call distribution (ICD) group members with the lights of corresponding DSS
buttons. The supervisor extension can change the Log-in/Log-out status of an extension by
pressing the corresponding DSS button.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first. 100 Operating Manual
Document Version  2013-05  1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control