Panasonic Kx Ncp500/1000, Kx Tde100/200, Kx Tde600 Operating Manual

							Pure IP-PBX
Operating Manual
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 7.0000 or later
KX-TDE100/KX-TDE200: PMMPR Software File Version 7.0000 or later
KX-TDE600: PGMPR Software File Version 7.0000 or later
Document Version: 2013-05
Model No.    KX-NCP500/KX-NCP1000
KX-TDE100/KX-TDE200/KX-TDE600  
						

							Feature Highlights
 
Consult your dealer
  1.1  Before Operating the Telephones
(Page 18)  
1.6  Cellular Phone Features (Page 166)   1.3.78  Wireless XDP Parallel Mode
(Page 151)  
2 Operating Manual
Document Version  2013-05  Feature HighlightsIP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the 
KX-NT300/KX-NT500 series with Self Labelling 
and/or Bluetooth   wireless headsets, Panasonic 
IP Softphones and SIP Extensions.
R
SIP Extension IP Softphone IP Proprietary
Telephone A Panasonic telephone that is equipped with
a Navigator Key/Jog Dial and a display helps
you to access desired features easily. Also, you
will be informed of the arrival of an incoming call
or a message waiting by the lamp if it is equipped. 
Easy Operation
ENTER
Navigator Key Jog Dial
Message/Ringer Lamp This PBX supports the use of cellular phones 
with the PBX. Cellular phones can make and 
receive calls as if they were registered
extensions.
Cellular Phone Features This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX 
with other wired telephones.
Wireless System You can set incoming calls to be redirected 
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Simplified Voice Message
Hello, this
is 204. Please
leave your 
message. This PBX offers a built-in Call Center feature 
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
QueuingCustomers
ICD Group
Call Center   
						

							1.3.64  SVM (Simplified Voice Message)
(Page 125)
  1.3.36  ICD GROUP FEATURES (Page 95)  
Consult your dealer
  Consult your dealer
In This Manual,
• The following abbreviations are used:
APT ® Analog Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT  ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
• KX-NT500 series mean KX-NT543
, KX-NT546 and KX-NT560.
• The illustrations of the PBX are based on the KX-NCP500.
• The following icons are used frequently. Notice
•This 

PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
• Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks Document Version  2013-05  
Operating Manual 3 Feature HighlightsCA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
Communication Assistant (CA) This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
PC
(Client)
PC
(Client)PC
(Web Server)
CA Call Accounting Conditions Hints!! !!  
						

							NOTES
•Some 
optional hardware, software, and features are not available in some areas, or for some PBX models.
Please consult your certified Panasonic dealer for more information.
• This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, refer to the  Feature Manual or PC Programming
Manual.
• In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
– Digital Proprietary Telephone (DPT)
– Analog Proprietary Telephone (APT)
– Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, refer to the PC Programming Manual  or PT
Programming Manual.
• Product specifications are subject to change without notice.
• The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should
refer to the Operating Instructions of the KX-NT400.
Notes for SIP Extension Users Before using a SIP Extension, please read the following notes.
a.The following features are available for SIP Extension users:
–Making calls
– Answering calls
– Holding calls
– Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only
available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded
to their latest versions. Refer to "1.5.1  Operation List". For more details, consult your dealer.
d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through
KX-HGT100 programming.
e. The tones listed in "4.3.1  Tone" are not available for SIP Extension users. Tones or the tone types may
vary depending on the type of telephone being used. For example, when you put a call on hold, a specific
tone for the SIP Extension may be heard, or no tone may be heard.
f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed is
relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your dealer. 4 Operating Manual
Document Version  2013-05  Feature Highlights 
						

							Trademarks
•The Bluetooth ®
 
word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under license.
• All other trademarks identified herein are the property of their respective owners. Document Version  2013-05  
Operating Manual 5 Feature Highlights 
						

							Safety Notices
Please  observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage: This notice means that misuse could result in death
or serious injury.
This notice means that misuse could result in injury
or damage to property.
6 Operating Manual
Document Version  2013-05  Safety NoticesWARNING CAUTION  
						

							Important Information
SAFETY REQUIREMENTS
For All Telephone Equipment
•
The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
• Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
• Follow all warnings and instructions marked on the product.
• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
• Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or 
extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
• Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and
may impair the performance of the product.
• Unplug the product from the wall outlet and contact your dealer in the following cases:
a.When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates. For the PBX
•
If 

damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
• Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual
noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an
authorized Panasonic Factory Service Center.
• This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a
grounded outlet that has been installed according to applicable regulations.
• Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out
parts that could result in a fire or electric shock. Document Version  2013-05  
Operating Manual 7 Important InformationSAVE THESE INSTRUCTIONS WARNING  
						

							[For KX-NCP Series PBX Users Only]
•
Only use the 19-inch rack mounting equipment 
(attachment bracket, screws) included with the PBX.
[For KX-TDE Series PBX Users Only]
• Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. SAFETY REQUIREMENTS
For All Telephone Equipment
•
Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or
aerosol cleaners.
• The product should be kept free of dust, moisture, high temperature 

(more than 40 °C [104 °F]), and
vibration, and should not be exposed to direct sunlight. For the PBX
•
When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from 

overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
• When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall
(for KX-TDE series PBXs).
• To protect this unit from static electricity, do not touch any external connectors of the unit.
[For KX-NCP Series PBX Users Only]
• To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified
Telecommunication Line Cord.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do
so may result in:
• Loss, leakage, falsification or theft of user information.
• Illegal use of the PBX by a third party.
• Interference or suspension of service caused by a third party. What is User Information?
User Information is defined as:
1.
Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords 

(User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device: 8 Operating Manual
Document Version  2013-05  Important InformationCAUTION  
						

							Phone call data (including telephone numbers of outside parties), call charge data, etc.
Requirements
1.
The 
SD Memory Card contains software for all the processes of the PBX and all customer data. It can be
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access
to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a.Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a.Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable. Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Read and understand all instructions. For the PBX
•
Keep 

the unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:
1.Disconnect the PBX from all CO lines.
2. Connect known working single line telephones (SLTs) to those CO lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected
to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO
lines until it has been serviced by an authorized Panasonic Factory Service Center. Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Never attempt to insert wires, pins, etc. into the vents or holes of the product. Document Version  2013-05  
Operating Manual 9 Important Information 
						

							Important Safety Instructions
When  using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
• Do not use a telephone in the vicinity of a gas leak to report the leak.
[For KX-NCP Series PBX Users Only]
Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should
be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g., use of power
strips). 10 Operating Manual
Document Version  2013-05  Important Safety InstructionsSAVE THESE INSTRUCTIONS