Panasonic Kx Ncp500/1000, Kx Tde100/200, Kx Tde600 Operating Manual

							To enter incoming call queue monitoring mode
To monitor the Log-in/Log-out status
•
While in Log-in/Log -out monitoring mode, the lights of DSS buttons for the ICD group
members indicate their status as follows:
Off: Out of the ICD group.
Green on: Log-in mode (Ready). The extension user is ready to answer calls.
Flashing Green : Log-in mode (Not Ready). The extension user is not ready to answer calls.
Red on: Log-out mode.
To change the Log-in/Log-out mode Document Version  2013-05  
Operating Manual 1011.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote ControlOn-hook.
Enter ICD Group 
extension number. Off-hook.
6-Line Display PT
Enter    739.
397
C.Tone
ICD Group
extension no.
Group Monitor On Press SPRVS.
While the display is in incoming call queue monitoring mode
JAN.31    08:13AM   FRI
601:Sales Section
Waiting Calls Now:  00006
Max. Waiting Time:  0218
     EXIT   LOG   SPRVS
6-Line Display PT  Press desired DSS.
(DSS)
6-Line Display PT
While monitoring the Log-in/Log-out status  
						

							•
Depending  on the current status of the ICD group member, pressing the DSS button changes
the status as follows:
Log-in mode (Not Ready)  ® Log-in mode (Ready)
Log-in mode (Ready)  ® Log-out mode
Log-out mode  ® Log-in mode (Ready) •
For information about other supervisory features, refer to 
 "1.3.42  ICD Group
Features—Supervisory".
1.3.41  ICD Group Features—Manual Queue Redirection When your incoming call distribution (ICD) group is busy and other outside calls arrive, the
arriving calls are put in a waiting queue.
Extensions 

can check the status of the queue with the Hurry-up button light, and forward the
longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer. To forward the waiting call
•
The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red : The number of calls exceeds the manual queue redirection level. •
For 
information about other ICD group features, refer to "1.3.36  ICD GROUP FEATURES". Customizing Your Phone
• 3.1.4  Customizing the Buttons
Create or edit a Hurry-up button.
1.3.42  ICD Group Features—Supervisory An extension assigned as a supervisor 
 (supervisor extension) can monitor and control the status of other
members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows: 102 Operating Manual
Document Version  2013-05  1.3.42 ICD Group Features—Supervisory   PT/PS
Press red or flashing red Hurry-up.
(Hurry-up)     
						

							Features
Description
Incoming Call Queue Monitor The supervisor extension can monitor the status of calls waiting in the queue
to be answered.
(® 1.3.38  ICD Group Features—Incoming Call Queue Monitor
)
Log-in/Log-out Monitor and Remote Control The supervisor extension can monitor the Log-in/Log-out status of the ICD
group members with the lights of corresponding DSS buttons. The
supervisor extension can change their Log

-in/Log-out status by pressing
the corresponding DSS button.
(® 1.3.40  ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
Call Log History The supervisor extension can confirm the incoming call log for the ICD
group.
(® 1.3.37  ICD Group Features—Call Log History for ICD Group

)Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and
Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change
the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
Document Version  2013-05  
Operating Manual 1031.3.42 ICD Group Features—Supervisory 
						

							The following chart shows the flow of supervisory displays and access operations:
•
For information about other ICD group features, refer to "1.3.36  ICD GROUP FEATURES". 104 Operating Manual
Document Version  2013-05  1.3.42 ICD Group Features—SupervisoryInitial Display
Incoming Call
Queue Monitor
SPRVS EXIT
EXIT LOG
EXIT
739ICD Group
extension 
no.
Call Log History
  Since  JAN.29  09:10AM
Total Calls     :  00996
Overflow Calls  :  00131
Lost Calls      :  00039
Average Waiting :  0106
         EXIT     CLEARJAN.31   08:10AM   FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 0218
        EXIT      
Log-in/Log-out Monitor
With
The lights of DSS buttons for the ICD group members
indicate their Log-in/Log-out status as follows:
OFF: Out of the ICD group.
Green on: Log-in mode (ready to answer calls).
Flashing green: Log-in mode (not ready to answer calls).
Red on: Log-out mode.
JAN.31    08:10AM   FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 0218
      EXIT   LOG   SPRVS--- Date and time
--- Floating extension number/name of ICD group
--- The number of queued calls
--- The longest queuing time
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
JAN.31   08:10AM   FRI
PROG  INFO  RING  MENU   
						

							1.3.43  Message Waiting
 For an extension leaving a message waiting indication
When  the called extension is busy or does not answer your call, you can
leave a notification so that the called party may call you back.  For an extension receiving a message waiting indication
As a message receiver, the Message button light or Message/Ringer
Lamp lets you know that a call has been received. If you receive
notification, you can call back the caller by a simple operation. Note
For 
 an extension receiving a message waiting indication, this feature
is not available for SIP extensions (except the KX-HGT100). For
KX-HGT100 users, refer to the Quick Reference Guide of the
KX-HGT100 for instructions.  For an extension leaving a message waiting indication
To leave a message waiting indication To leave/cancel a message waiting indication
Document Version  2013-05  
Operating Manual 105 1.3.43 Message Waiting    PT/SLT/PS
Press MESSAGE
or enter 4.On-hook.
When the called extension is busy or does not answer
OR
4
MESSAGE
C.Tone PT and SLTPT/SLT/PS/SIP Extn.
Off-hook.Enter 1 to leave 
or 0 to cancel.On-hook.Enter desired 
extension number. Leave
Cancel
1
0
OR07
Enter    70. 
desired
extension no.
C.Tone  
						

							 For an extension receiving a message waiting indication
To check the left message and call back To call back
To clear message waiting indications left on your extension
•
The Message button light or Message/Ringer Lamp shows the current status as follows:
Off: No message
Red on: You have a message
• The display shows the messages starting with the most recent call.
• At 
a called extension, the MESSAGE button allows you to clear message waiting indications
if you do not want to call the callers back. To clear, press the MESSAGE button and then
press the soft button.
• On your PT, you can establish one or more Message for Another Extension buttons.
These buttons can accept the message waiting notification of other extensions or various
incoming call distribution groups.
In other words, you can monitor the message waiting notifications of other telephones.
• A single line telephone extension user will receive a special dial tone as message waiting
notification when going off-hook.
• The message waiting lamp of a single line telephone can also let you know that you have a
message in the same way as the Message button. 106 Operating Manual
Document Version  2013-05  1.3.43 Message Waiting While on-hook
PT/PS
Press MESSAGE
until the desired 
extension appears.Off-hook.Talk.
MESSAGE Off-hook.Press MESSAGE or enter    70 and then 2.
PT/SLT/PS/KX-HGT100
Talk.
OR
MESSAGE
027 PT/SLT/PS/KX-HGT100
Off-hook.Enter 0.
On-hook.Dial your
extension number.
007
Enter    70. 
your
extension no.
C.Tone   
						

							Customizing Your Phone
•
3.1.4  Customizing the Buttons
Create or edit a Message button or Message for Another Extension button.
1.3.44  Mute You can disable the microphone or the handset to consult privately with others in the room
while listening to the other party on the phone through the speaker or the handset. To set/cancel
•
The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as
follows:
Off: Normal
Flashing red : Mute
• If mute is used during OHCA, it will become Handset Mute.
1.3.45  Off-hook Monitor You can let other people in the room listen to the conversation through the speaker while
continuing the conversation using the handset. To set/cancel
Document Version  2013-05  
Operating Manual 107 1.3.45 Off-hook Monitor  Press MUTE.
PT
OR
During a conversation
AUTO ANS
MUTE
VOICE CALL
MUTE   Press SP-PHONE.
PT
During a conversation using the handset
SP-
PHONE  
						

							•
The SP-PHONE button light shows the current status as follows:
Off: The voice is heard through the handset.
On: The voice is heard through the speaker and the handset.
• This feature is only available with certain proprietary telephones, and requires system
programming.
1.3.46  OHCA (Off-hook Call Announcement) During a conversation, you can be informed of a waiting call with a voice announcement. You can hear the
caller’s voice through the built
-in speaker, and talk to the caller while the current call is continued using the
handset.
To set/cancel for intercom calls (Manual Call Waiting) •
OHCA is only available with certain digital proprietary telephones.
• OHCA 

is not available for outside calls; only call waiting tone can be set (refer to "1.3.13  Call
Waiting Tone").
• A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN
extension. When a call is made from another extension, a PDN extension will receive a call
waiting tone. ( ® 1.3.50  PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension) •
For information about answering a waiting call, refer to 
 "1.3.12  CALL WAITING
FEATURES".
1.3.47  One-touch Dialing You can store a phone number into the flexible button for one-touch operation. 108 Operating Manual
Document Version  2013-05  1.3.47 One-touch Dialing Off-hook.
Enter 0 or 2.On-hook.
PT
No call
OHCA0
2
OR
Enter     731.
317C.Tone     
						

							Customizing Your Phone
•
3.1.4  Customizing the Buttons
Create 
or edit a One-touch Dialing button, store the desired phone number or feature number.
1.3.48  Paging –  Group Paging
–  Paging and then Transferring a Call
–  Paging Deny
 Group Paging
You can make a voice announcement to proprietary telephones or external speakers or both in the preset
group simultaneously. A person who has been paged can answer the page at any extension.
To page •
If the group which you paged is already being used for paging, you hear a busy tone.
To answer Document Version  2013-05  
Operating Manual 109 1.3.48 PagingPress One-touch 
Dialing.Off-hook.
PT/PS
(One-touch 
 Dialing)      Off-hook.Talk.Announce.Dial paging group
number (2 digits). Enter    33.
Wait for an 
answerpaging group
no.33C.Tone
PT/SLT/PS  PT
Enter     43.Talk.Off-hook.
34C.Tone  
						

							•
The following are extensions that cannot receive a paging announcement:
–Portable station
– Single line telephone
– Proprietary telephone that is ringing or busy
– Proprietary telephone in Paging Deny mode
– Proprietary telephone in DND mode
• System programming may be required for some IP
-PT users to receive paging
announcements.
• Even if the announcement is not paging your extension, you can answer it, if it is paging your
group.  Paging and then Transferring a Call
You can transfer a call after making paging announcements. •
After you go on-hook, the caller can talk to the person who answers the page. 110 Operating Manual
Document Version  2013-05  1.3.48 Paging  Announce.
Talk.On-hook.
During a conversation
PT/SLT/PS
Enter     33.
Wait for an 
answer
The held party and the paged extension are 
connected and start a conversation.
The other party is 
placed on hold.
Dial paging group
number (2 digits).
paging group 
no.33C.Tone
Press TRANSFER or
Recall/hookswitch.
OROR
TRANSFER