Panasonic Kx Ncp500/1000, Kx Tde100/200, Kx Tde600 Operating Manual

							Attention
•When using a Panasonic
 proprietary telephone (PT), use only the correct Panasonic handset.
• For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
–Recording
– TAM
– Voice Memo
– Text Memo
– Speed
To continue using any of the corresponding features after the trial period, please purchase  KX-TDA0350
(PC Phone, 5 licenses). Document Version  2013-05  
Operating Manual 11 AttentionNotice for users in California
This product contains a CR coin cell lithium battery that 
contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate  
						

							F.C.C. REQUIREMENTS AND RELEVANT
INFORMATION
1.Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the side of this equipment is a label that contains, among other information, a product identifier in the
following format:
[For KX-NCP Series PBX Users Only]
US: ACJMF04BKX-NCP500
[For KX-TDE Series PBX Users Only]
US:AAAEQ##TXXXX
If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the telephone
company with the following technical information:
•Telephone numbers to which the system will be connected
• Make: Panasonic
• Model:
KX-NCP500/KX-NCP1000
/KX-TDE100/KX-TDE200/KX-TDE600
• Certification No.: found on the side of the unit
• Ringer Equivalence No.
KX-NCP500/KX-NCP1000: 0.4B
KX-TDE100/KX-TDE200: 0.3A
KX-TDE600: 0.4B
• Facility Interface Code
KX-NCP500/KX-NCP1000: 02LS2, 04DU9.BN/DN/1KN/1SN
KX-TDE100/KX-TDE200: 02LS2, 04DU9.BN/DN/1KN/1SN
KX-TDE600: 02LS2, 04DU9.BN/DN/1KN/1SN
• Service Order Code
KX-NCP500/KX-NCP1000: 9.0F, 6.0P
KX-TDE100/KX-TDE200: 9.0F, 6.0P
KX-TDE600: 9.0F, 6.0P
• Required Network Interface Jack
KX-NCP500/KX-NCP1000: RJ45S, RJ48C
KX-TDE100/KX-TDE200: RJ21X, RJ48C, RJ2HX
KX-TDE600: RJ21X, RJ48C
2. Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices
that may be connected to a line, as determined by the total RENs, contact the local telephone company.
[For KX-NCP Series PBX Users Only]
The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500.
The digits represented by 04 are the REN without a decimal point  (e.g., 04 is a REN of 0.4). For earlier
products, the REN is separately shown on the label.
[For KX-TDE Series PBX Users Only]
For products approved after July 23, 2001, the REN for this product is part of the product identifier that has
the following format: 12 Operating Manual
Document Version  2013-05  F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 
						

							•
US:AAAEQ##TXXXX
The digits represented by ## are the REN without a decimal point  (e.g., 03 is a REN of 0.3). For earlier
products, the REN is separately shown on the label.
3. Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice isn’t practical, the
telephone company will notify the customer as soon as possible. Also, you will be advised of your right to
file a complaint with the FCC if you believe it is necessary.
4. Changes in Telephone Company Communications Facilities, Equipment, Operations and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice
in order for you to make necessary modifications to maintain uninterrupted service.
5. Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached
warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is
resolved.
6. Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
7. Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation
of this equipment does not disable your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified installer. Note
This 
 equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help. CAUTION
•Any changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate this device.
When programming emergency numbers and/or making test calls to emergency numbers:
1.Remain 

on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.
• The software contained in the ARS and TRS features to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they are placed
into service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they
are established will restrict the customer and users of the PBX from gaining access to the network and
to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA. Document Version  2013-05  
Operating Manual 13F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 
						

							Table of Contents
1 Operation .. .............................................................................................. 17
1.1 Before Operating the Telephones .. ............................................................................... 18
1.1.1 Before Operating the Telephones .. ................................................................................ 18
1.2 Basic Operations ............................................................................................................. 26
1.2.1 Making Calls .. ................................................................................................................. 26
1.2.2 Answering Calls .. ............................................................................................................ 28
1.3 Telephone Features and Operation .. ............................................................................. 30
1.3.1 Absent Message .. ........................................................................................................... 30
1.3.2 Account Code Entry .. ..................................................................................................... 31
1.3.3 Alternate Calling—Ring/Voice .. ...................................................................................... 32
1.3.4 Automatic Callback Busy (Camp-on) .. ...........................................................................32
1.3.5 BGM (Background Music) .. ............................................................................................ 34
1.3.6 Call Hold .. ....................................................................................................................... 34
1.3.7 Call Monitor .. .................................................................................................................. 37
1.3.8 Call Park .. ....................................................................................................................... 37
1.3.9 Call Pickup .. ................................................................................................................... 39
1.3.10 Call Splitting .. ................................................................................................................. 40
1.3.11 Call Transfer .. ................................................................................................................. 42
1.3.12 CALL WAITING FEATURES .. ........................................................................................ 46
1.3.13 Call Waiting Tone .. ......................................................................................................... 51
1.3.14 Character Entry .............................................................................................................. 52
1.3.15 Conference .. ................................................................................................................... 55
1.3.16 Conference, Unattended .. .............................................................................................. 59
1.3.17 Conference Group Call .. ................................................................................................. 61
1.3.18 Data Line Security .. ........................................................................................................ 67
1.3.19 DISA (Direct Inward System Access) ............................................................................. 68
1.3.20 DND (Do Not Disturb) .. ................................................................................................... 71
1.3.21 Door Open .. .................................................................................................................... 74
1.3.22 Doorphone Call .. ............................................................................................................ 75
1.3.23 EFA (External Feature Access) ...................................................................................... 76
1.3.24 Executive Busy Override .. .............................................................................................. 76
1.3.25 Extension Dial Lock .. ...................................................................................................... 78
1.3.26 Extension Feature Clear .. ............................................................................................... 79
1.3.27 Extension PIN (Personal Identification Number) .. ..........................................................80
1.3.28 External Relay .. .............................................................................................................. 81
1.3.29 External Sensor .. ............................................................................................................ 82
1.3.30 FWD (Call Forwarding) .. ................................................................................................. 82
1.3.31 Hands-free Answerback .. ............................................................................................... 89
1.3.32 Hands-free Operation .. ................................................................................................... 90
1.3.33 Headset Operation .. ....................................................................................................... 90
1.3.34 HOSPITALITY FEATURES .. .......................................................................................... 94
1.3.35 Hot Line .. ........................................................................................................................ 94
1.3.36 ICD GROUP FEATURES ............................................................................................... 95
1.3.37 ICD Group Features—Call Log History for ICD Group .. .................................................96
1.3.38 ICD Group Features—Incoming Call Queue Monitor .. ...................................................97
1.3.39 ICD Group Features—Log-in/Log-out .. ..........................................................................98
1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control .. ..........................100
1.3.41 ICD Group Features—Manual Queue Redirection .. .....................................................102
1.3.42 ICD Group Features—Supervisory .. ............................................................................ 102
1.3.43 Message Waiting .. ........................................................................................................ 105
1.3.44 Mute ............................................................................................................................. 107
1.3.45 Off-hook Monitor ........................................................................................................... 10714 Operating Manual
Document Version  2013-05  Table of Contents 
						

							1.3.46 OHCA (Off-hook Call Announcement) ..
.......................................................................108
1.3.47 One-touch Dialing .. ....................................................................................................... 108
1.3.48 Paging .. ........................................................................................................................ 109
1.3.49 Paralleled Telephone .. ................................................................................................. 111
1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension ...................................................................................................................... 112
1.3.51 Printing Message .. ........................................................................................................ 115
1.3.52 Privacy Release .. ......................................................................................................... 116
1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation) .. ...............116
1.3.54 Private Network Features—CLIR (Calling Line Identification Restriction) .. ..................117
1.3.55 Private Network Features—COLP (Connected Line Identification Presentation) .. ......118
1.3.56 Private Network Features—COLR (Connected Line Identification Restriction) .. .........118
1.3.57 Private Network Features—TIE Line Access .. .............................................................119
1.3.58 Quick Dialing .. .............................................................................................................. 120
1.3.59 Redial, Last Number .. ................................................................................................... 120
1.3.60 Room Status Control .. .................................................................................................. 120
1.3.61 Self Labeling (KX-NT366/KX-NT560) .. .........................................................................123
1.3.62 Speed Dialing, Personal .. ............................................................................................. 124
1.3.63 Speed Dialing, System .. ............................................................................................... 125
1.3.64 SVM (Simplified Voice Message) .. ............................................................................... 125
1.3.65 TAFAS (Trunk Answer From Any Station) ................................................................... 135
1.3.66 Timed Reminder .. ......................................................................................................... 136
1.3.67 Time Service ................................................................................................................ 138
1.3.68 Verification Code Entry .. ............................................................................................... 139
1.3.69 VOICE MAIL FEATURES .. ........................................................................................... 139
1.3.70 Voice Mail Features—LCS (Live Call Screening) .. .......................................................140
1.3.71 Voice Mail Features—Two-way Record .. .....................................................................142
1.3.72 Voice Mail Features—Voice Mail Integration .. .............................................................143
1.3.73 Wake-up Call .. .............................................................................................................. 145
1.3.74 Walking COS ................................................................................................................ 146
1.3.75 Walking Extension .. ...................................................................................................... 147
1.3.76 Walking Extension, Enhanced .. .................................................................................... 148
1.3.77 Whisper OHCA ............................................................................................................. 150
1.3.78 Wireless XDP Parallel Mode .. ...................................................................................... 151
1.4 Display Features ........................................................................................................... 152
1.4.1 Call Log, Incoming .. ...................................................................................................... 152
1.4.2 Call Log, Outgoing .. ...................................................................................................... 154
1.4.3 Directories .. .................................................................................................................. 157
1.4.4 System Feature Access ............................................................................................... 158
1.5 Using a KX-HGT100 SIP Extension .. ........................................................................... 163
1.5.1 Operation List .. ............................................................................................................. 163
1.5.2 Speed Dialing .. ............................................................................................................. 164
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone .. .................................................................................................................. 165
1.6 Cellular Phone Features ............................................................................................... 166
1.6.1 Cellular Phone Features .. ............................................................................................. 166
2 Manager Operation .............................................................................. 171
2.1 Manager Service Features .. .......................................................................................... 172
2.1.1 Dial Tone Transfer .. ...................................................................................................... 172
2.1.2 External BGM (Background Music) .. ............................................................................ 172
2.1.3 OGM (Outgoing Messages) .. ....................................................................................... 173
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release ........................................................................................................................ 175
2.1.5 Remote Extension Dial Lock .. ...................................................................................... 176Document Version  2013-05  
Operating Manual 15 Table of Contents 
						

							2.1.6 Time Service Mode Control ..
........................................................................................ 176
3 Customizing Your Phone & System ................................................... 179
3.1 Personal Programming ................................................................................................. 180
3.1.1 Programming Information .. ........................................................................................... 180
3.1.2 Personal Programming .. ............................................................................................... 180
3.1.3 Programming Feature Clear .. ....................................................................................... 189
3.1.4 Customizing the Buttons .. ............................................................................................ 191
3.2 Manager Programming ................................................................................................. 197
3.2.1 Programming Information .. ........................................................................................... 197
3.2.2 Manager Programming .. ............................................................................................... 197
3.3 System Programming ................................................................................................... 200
3.3.1 Programming Information .. ........................................................................................... 200
3.3.2 System Programming .. ................................................................................................. 203
4 Appendix .. ............................................................................................. 207
4.1 Troubleshooting .. .......................................................................................................... 208
4.1.1 Troubleshooting .. .......................................................................................................... 208
4.2 Feature Number Table .................................................................................................. 211
4.2.1 Feature Number Table .. ............................................................................................... 211
4.3 Tone ................................................................................................................................ 220
4.3.1 Tone ............................................................................................................................. 220
4.4 Revision History ............................................................................................................ 224
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx .. .............................224
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx .. .............................224
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx .. .............................224
4.4.4 KX-NCP500/KX-NCP1000 PBMPR Software File Version 6.0xxx .. .............................225
4.4.5 KX-NCP500/KX-NCP1000 PBMPR Software File Version 7.xxxx .. .............................225
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .. ...............................225
4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx ................................. 226
4.4.8 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx ................................. 226
4.4.9 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx ................................. 226
4.4.10 KX-TDE100/KX-TDE200 PMMPR Software File Version 6.0xxx ................................. 227
4.4.11 KX-TDE100/KX-TDE200 PMMPR Software File Version 7.xxxx ................................. 227
4.4.12 KX-TDE600 PGMPR Software File Version 3.0xxx .. ...................................................227
4.4.13 KX-TDE600 PGMPR Software File Version 4.1xxx .. ...................................................228
4.4.14 KX-TDE600 PGMPR Software File Version 5.0xxx .. ...................................................228
4.4.15 KX-TDE600 PGMPR Software File Version 6.0xxx .. ...................................................228
4.4.16 KX-TDE600 PGMPR Software File Version 7.xxxx .. ....................................................229
Index............................................................................................................ 23116 Operating Manual
Document Version  2013-05  Table of Contents 
						

							Section  1
Operation
This chapter shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX. Document Version  2013-05  
Operating Manual 17 
						

							1.1  Before Operating the Telephones
1.1.1  Before Operating the Telephones
 What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
• Panasonic IP Proprietary Telephone 
(IP-PT)
(e.g., KX-NT346 or KX-NT366)
• SIP Extension
(e.g., KX-HGT100)
• Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
• Panasonic Portable Station (PS)
(e.g., KX-WT125, KX-TD7690)
• Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a  Panasonic
proprietary telephone with a special feature button such as   or a display (Display PT) or both, you can
follow the operation with the button or display messages for easy programming.
If you use a large display telephone 

(e.g., KX-NT346 or KX-T7636), you can follow the displayed messages
to use the features. If your telephone does not have feature buttons and/or a display, you may operate the
PBX by entering a feature number instead. Follow the operation for your type of telephone.
If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary
telephone. •
If you use a Panasonic
proprietary 

telephone which does
not have feature buttons, you
may change one of the unused
flexible buttons to a feature
button. Refer to
"3.1.4  Customizing the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your 
 PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use,
through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2  Personal Programming". For SIP Extension users, follow the instructions for your SIP
Extension.  Feature Numbers
To 
 use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
• Flexible feature number
• Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers
for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as   (half-shaded 

key). Use the new programmed number if you have changed
the feature number. Write the new number in the "Feature Number Table" (Appendix). 18 Operating Manual
Document Version  2013-05  1.1.1 Before Operating the Telephones REDIAL      
						

							If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
 Tone
You will hear various tones, during or after an operation, for confirmation. Refer to  "4.3.1  Tone" (Appendix). Display
In 
 this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If
your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some
proprietary telephones also give you easy access to features. A message is displayed depending on the
feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the
Navigator Key, you can access the desired feature. 
Furthermore, depending on the display proprietary telephone, you can operate features or make calls using
the display message. Refer to "1.4  Display Features".
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.
ECO mode
If you use a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, the "ECO" icon is shown on the display
during programming mode (refer to "3.1.4  Customizing the Buttons"). For more information, consult your
dealer.  Using a Navigator Key/Jog Dial/Volume Key
The 
 Navigator Key can be used for the display contrast and the volume control or you can search for desired
items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key Jog DialVolume Key Examples
The displays and the illustrations shown as examples are from a telephone connected to the 
 KX-NCP500.Document Version  2013-05  
Operating Manual 19 1.1.1 Before Operating the Telephones      Up 
(Level increases)
Down 
(Level decreases)
Right LeftENTER Left
(counter-clockwise)
Level decreases
Right
(clockwise)
Level increases Up 
(Level increases)
Down 
(Level decreases)   
						

							 Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.  Icon Descriptions
The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a
single line telephone. Seize a CO line (One of the
following).
•
Press the CO button.
• Dial automatic line access
number 9.
• Dial CO line group access
number 
and CO line group
number. See "Programming" for Related
Programming if necessary.
Off-hook (One of the following).
•
Lift the handset.
• Press the SP-PHONE button.
• Press the MONITOR button. 
(To start talking, lift the
handset.)
• Press TALK button. Press the Call button on the
Doorphone.
On-hook (One of the following).
•
Hang up.
• Press the SP-PHONE button.
• Press the MONITOR button.
• Press CANCEL button. Press the hookswitch lightly.
Press the corresponding feature
button on the proprietary
telephone. Talk.
Enter the required number.

Enter the account code. You will hear a busy,
confirmation, dial, ring or
ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
Dial an extension number. Dial outside phone number.
Dial the telephone number. Press any dial key (0–9,  , #).
Press the HOLD button on your SIP
Extension.
 
 20 Operating Manual
Document Version  2013-05  1.1.1 Before Operating the Telephones   CO line
group no.
OR
8
9
OR
(CO)        desired no. account code  extension no. outside 
phone no. phone no. dial key  HOLD