Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-53
DID Busy/Delayed Ringing is also available for hunt group pilot numbers. However, when the 
Queuing Timer expires, the call leaves the hunt group and is forwarded to the DID Busy/Delayed 
Ringing destination.
Hardware Requirements
•N/A
Related Programming
• FF1-4: DID Day Busy/Delayed Destination
• FF1-4: DID Night Busy/Delayed Destination
• FF5-0-02: Queuing Timer
Considerations
• Call Forwarding takes priority over DID Busy/Delayed Ringing
• If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DID 
Busy/Delay Ringing destination. (See “DID Day/Night Busy/Delayed Ringing” on page 3-52.)
Busy Lamp Field Ringing
Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to ring on those 
keys.
Hardware Requirements
•N/A
Related Programming
• FF4: FF Key Assignment
Considerations
• ISDN phones may not set BLF ringing.
• For more information on BLF ringing, see “Line Appearances” on page 5-58.
Busy Lamp Field Delayed Ringing
Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to delay ring on 
those keys. 
Hardware Requirements
•N/A
Related Programming
• FF1-1-03-0013: BLF Delayed Ring Timer
• FF4: FF Key Assignments
Considerations
• ISDN phones may not set BLF ringing.
• For more information on BLF ringing, see “Line Appearances” on page 5-58. 
						

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Chapter 3. System Features Section 700 - Operation
Slide Ringing
Similar to Delayed Ringing, Slide Ringing allows an alternate position to answer calls. If a call is not 
answered within a slide ringing time period, the call can be set to ring at another phone with that trunk 
key.
One possible use for Slide Ringing is in an office with a common secretary. A non-ringing FF key can 
be assigned for each CO trunk used by the group. If a call is not answered within the slide ringing 
timer, the call will ring the common secretary.
Hardware Requirements
•N/A
Related Programming
• FF11-02: Slide/Alarm Ringing Timer
• FF2: Trunk setting (Slide Ringing)
• FF4: FF Key Assignment (Direct Line Key)
Considerations
•N/A
Alarm Ringing
Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a 
predetermined time. This can be very useful in alerting others to pick up unanswered calls.
Hardware Requirements
•N/A
Related Programming
• FF2: Trunk Programming (Alarm Ringing)
• FF11-02: Slide/Alarm Ringing Timer
Considerations
• If slide ringing is enabled, it will override alarm ringing.
System Speed Dial TRS Override
Description
System Speed Dial (SSD) numbers may be used to outdial calls from extensions that otherwise have 
outgoing call restrictions (i.e., Toll Restriction Service [TRS]). 
Hardware Requirements
•N/A
Related Programming
•N/A 
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-55
Considerations
•N/A
Station Message Detail Recording 
Description
Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls. This 
record is printed on a serial printer connected to the RS-232C port. SMDR records can also be output 
to an external call accounting system.
Various types of information are reported on the SMDR record and each type of information occupies 
a set position in the SMDR format. Three SMDR formats are available (See Figure 2 on page 3-56.) 
One type of information is the “condition code” which occupies the first position in the output format. 
This code specifies what type of call was made or received (e.g., DISA Incoming call [S] or Closed 
Numbering call [W]). However, condition codes are prioritized, and the type of call determines what 
code is displayed.
The following tables shows the priority of condition codes for outgoing calls and incoming calls.
Table 3-5.   Priority of outgoing call condition codes
For example, an outgoing call is an LCR Outgoing call (L) but it is also a transferred call. The SMDR 
data condition code will be T to indicate that the call was an Outgoing Transfer. (A transferred call’s 
condition code takes precedence over the type of call - LCR Outgoing call [L].)
Table 3-6.   Priority of incoming call condition codesPriorityCondition 
CodeDescription
HighestT or HT = Outgoing Transfer Call
H = Outgoing Hold Call
2nd FF = Call Forward Outside Call
3rdWW = Closed Numbering Call
4thLL = LCR Outgoing Call
Lowest OO = Outgoing Call
PriorityCondition 
CodeDescription
Highesth or th = Incoming Hold
t = Incoming Transfer 
						

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Chapter 3. System Features Section 700 - Operation
For example, an incoming call is a DID/DDI Incoming call (D), but it is also a transferred call. The 
SMDR data condition code will be t to indicate that the call was an Incoming Transfer call. (A 
transferred call’s condition code takes precedence over the type of call - DID/DDI Incoming call [D].)
Figure 3-2. Output data format
Condition Code: (I: Incoming call / D: DID.DDI incoming call / h: Hold incoming call / N: Network 
incoming call / S:DISA incoming call / t: Transfer incoming call / A: Abandoned Call / O: Outgoing 
call [Non LCR] / F: Call forward outside call / H: Hold outgoing call / L: LCR outgoing call / T: 
Transfer outgoing call / W: Closed Numbering call)
Call Start Time (MM=01 to 12 / DD=01 to 31 / HH=00 to 23 / MM=00 to 59 / SS=00 to 59)
Call Duration Time (HH=00 to 23 / MM=00 to 59 / SS=00 to 59) Note: Only displayed when 
Condition Code is I, D, N, S, or A.
CO User No. (Extension line No.: 0 to 9999 / CO line No.: C001 to C576)
CO line No. (CO line No.: 001 to 576 / When CO line is disconnected while the call is on hold: *001 
to *576)
Dialed No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is hidden, * 
will appear instead of digits. * will stay with the call even if the call is transferred. For Format 2, an I 
Proceeds the digits if it is an incoming call.)2nd D, N, or SD = DID/DDI Incoming Call
N = Network Incoming Call
S = DISA Incoming Call
Lowest I or AI = Incoming Call
A = Abandoned Call PriorityCondition 
CodeDescription
Format #1
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvvH
Format #2
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd  aaaaaaaaaa vvvv
 dddddddddddd cccccccccccc MM:SSH
Format #3
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd  aaaaaaaaaa vvvv
 dddddddddddddddd bb MM:SSH
12345678
823456
97
10
1
11
12345678
9
131112
12
12
1
2
3
4
5
6 
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-57
Accounting Code (10 digits max.)/Verified Account Code (Verified Account Code table number 
V001 to V500)
DISA Security Code ID (DISA ID Code table number D001-D016)
Caller Data (Formats #2 and #3 only) (Format #2: Max 12 digits, Format #3: Max 16 digits)
ISDN Charge Data (Format #2 only - originator number applies to ISDN only) - Not used (Format # 2 
only) Future Use
Incoming Ringing Time (Formats #2 and #3 only) (MM=00 to 59 / SS=00 to 59)
ISDN B-channel number (Format #3 only) (bb = None (space) or 01 to 30)
Carriage Return Line Feed
Related Programming
• FF2: SMDR for Outbound Calls (for Analog, E&M Tie Line, and ISDN)
• FF2: SMDR for Inbound Calls (for Analog, E&M Tie Line, and ISDN)
• FF1-006: Serial Port Receive Data
• FF1-009: SMDR Output Format
Hardware Requirements
• A printer or external call accounting system is required to receive SMDR data.
Considerations
• A call must be answered to generate SMDR data (e.g., answered by voice mail, call pickup, etc.)
• You can specify which type of SMDR data format is sent (i.e., either Format 1, 2, or 3).
•(SMDR Format #3 only) When a call is received from a non-ISDN line, the B channel entry is 
blank on the SMDR.
•(SMDR Format #3 only) When a call is received from a H0(6B) / H1(24B,30B) ISDN line, the B 
channel is not shown on the SMDR.
•The maximum number of characters allowed in the SMDR for a Caller ID Caller Name is 12. 
T1 Line
Description
The T-1 line provides up to 24 voice channels over a four-wire circuit. The 576 can support either 8, 
16, or 24 channels. When the card is set for 16 channels, it occupies two flexible card slots. When the 
card is set for 24 channels, it occupies three flexible card slots.
Unlike most other cards, the 576’s T-1 cards must be installed in selected flexible card slots. Up to 
three T-1 cards can be installed in a single cabinet, and a fully configured six-cabinet system can 
support up to 18 T-1 cards.
Hardware Requirements
• Digital Service Unit (DSU)
• Network Sync Card
7
8
9
10
11
13
12 
						

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Chapter 3. System Features Section 700 - Operation
Related Programming
• FF2: T1-CO Lines
Considerations
• The T1 Line proivdes trunk signaling modes for Loop Start, Ground Start, and E&M.
• Also see Class of Service - T1 Trunk Ring Back Service Tone on p. 3-16 for more information on 
T1 Line features.
Toll Restriction Service 
Description
Toll Restriction Service (TRS) allows access levels, including the prohibition of long distance calls or 
after-hours calls, to be assigned to specific extensions or CO lines. This minimizes non-business 
related calls and reduces phone bills by only allowing long distance calls over designated lines.
TRS can be used in conjunction with Automatic Route Selection (ARS). 
• TRS classes are set on an extension and trunk basis. Up to 50 TRS classes can be assigned.
• Each TRS class is then assigned to a TRS level. This level is used as the basis for allowing or 
restricting calls.
• There are 10 TRS levels available: 0 denies all calls, 1-8 may be partially restrictive per 
assignments, and 9 allows all calls.
• TRS can restrict the number of digits dialed (1 to 20 digits limit or no limit).
• TRS can restrict the use of System Speed Dials (SSDs) for out dialing on a TRS class basis; 
either no system speed dials or limit the range of SSDs.
• TRS can restrict the use of the star (*) or pound (#) digits on a TRS class basis.
The following calling restrictions are also available:
• Forced ARS Restriction (The ARS feature controls outside calls.)
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is 
possible; however, to program your System to allow SSD to override TRS.
• For more information on ARS/TRS, see the ARS/TRS Reference Manual. 
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-59
Trunk Access Groups
Description
Trunks can be placed in trunk groups. When a trunk group is accessed, the System automatically 
selects an open trunk from the group.
Operation
To access a trunk group:
Hardware Requirements
•N/A
Related Programming
• FF1-3: MCO Access
Considerations
• Trunks can only appear in one trunk group.
• If Automatic Call Routing is enabled, the MCO access code (9 by default) automatically 
accesses the Automatic Route Selection (ARS) features.
Virtual Port
Description
Virtual ports are not physical ports in the System. They are phantom or simulated ports used in the 
System to support:
• Virtual extension ringing
• Virtual floating hold
Up to 96 virtual ports may be assigned per cabinet. 
Virtual Port used for Virtual Extension
You can assign an actual extension number to a virtual port. You can then assign the extension 
number as any actual extension (incoming call settings and types, Station Class of Service (COS), 
tenant group, pickup group, etc.). You can also assign the virtual port to an FF key on one or more 
telephones and set to ring. Any call directed to the virtual port extension number will ring the assigned 
telephone(s).Action Result
1.   Enter a trunk access code (default trunk group access codes 
are 9 or 81-84). 
2.   Dial the phone number. 
						

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Chapter 3. System Features Section 700 - Operation
Virtual extensions provide a mechanism for ringing multiple phones simultaneously. For instance, a 
Direct Inward Dialing (DID) entry can only be set to ring to one extension number. However, if the 
DID is set to ring a virtual extension and the virtual extension is assigned to ring keys on multiple 
extensions, the DID will ring the multiple extensions.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Virtual Port used for Floating Hold
You can assign a virtual port that is not assigned an extension number to be used for floating hold. 
The virtual port is assigned to an FF key. Calls can then be placed on hold on the virtual port FF key. 
Any extension that is assigned the same virtual port FF key can then pick up the held call. 
This can be used like a system park feature.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Vo i c e  M a i l
With the DBS 576, you have two primary voice mail options:
• PanaVOICE Courier (integrated and non-integrated versions, installed internally or on an 
external PC)
• External (a third-party application hooked up to the phone system)
PanaVOICE -- Panasonic’s Digital Voice Mail System
PanaVOICE Courier is a PC-based Voice Mail system offered by Panasonic. PanaVOICE Courier is 
is fully digital (connects to DBS 576 digital ports), and is available in integrated and non-integrated 
versions. The integrated version provides improved messaging with Message-Waiting indication, 
constant message count on display phones, and visual menus on Large-display phones. 
You can now install PanaVOICE Courier inside the DBS 576 cabinet, using the new Integrated 
Feature Module (IFM) board. This board is actually a Pentium II 200 MHZ PC with a hard drive and 
voice processing capabilities, running Windows NT. Panasonic now pre-loads Integrated Courier 
Voice Mail on the IFM board, eliminating the need for an external PC and and API card. 
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-61
PanaVOICE Courier can also be installed on an external PC and connected to the DBS 576 via an API 
card. See your PanaVOICE documentation for further details.
Third-Party Voice Mail Support
Description
The System supports third party Voice Mail systems with features such as:
• Answer Supervision for Voice Mail
• Call Forward ID Code for Voice Mail
• Direct Inward Dial (DID)/DNIS/Direct Dial Inward (DDI) ID Code for Voice Mail
• Disconnect Signal
• High Priority Message Waiting
• Message Key ID Code
Answer Supervision for Voice Mail
Description
This feature allows the System to send an answer signal to third-party Voice Mail systems.
Without this feature a third-party Voice Mail cannot receive a signal indicating that a System 
extension has answered. In other words, to determine that the extension has answered, the Voice Mail 
system would have to wait until the extension stops receiving ringback tone. As a result, waiting for 
the ringback to stop often delays connection times for calls from Voice Mail to extensions. By 
sending an answer signal, this feature provides quicker response time between the DBS 576 and the 
Voice Mail system.
Hardware Requirements
•AEC Port
Related Programming
• FF1-0 23: Voice Mail Answer Supervision ID Code
• FF3-0: SLT Voice Mail Connection
• FF1-101: DTMF ON/OFF Pattern 2
Considerations
• The digits used for the answer signal code are determined by the requirements of the Voice Mail 
system.
• The answer code may be up to 4 characters and consist of the characters 0 - 9, *, #, and pause.
• If the called extension does not answer and is forwarded to Voice Mail, the System sends a Call 
Forward ID code back to the Voice Mail system.
• During transmission of the answer signal code, other DTMF digits and functions from the DBS 
576 extension are ignored.
• The Voice Mail port must be assigned as a Voice Mail port connection.
• The DTMF pattern is set as pattern 2. 
						

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Chapter 3. System Features Section 700 - Operation
Call Forward ID Code for Voice Mail
Call Forward ID Code for Voice Mail allows you to call forward to a third-party Voice Mail system. 
The ID Code sends the digits that are required by the Voice Mail to identify the System extension. 
Operation
To set a Call Forward ID Code for Voice Mail:
To clear the ID Code:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
DID/DNIS/DDI Voice Mail ID Code
DID/DNIS/DDI calls may be sent directly to voice mail through the used of the DID Voice Mail ID 
Code. A prefix and suffix may be specified to be sent to the voice mail as well as a chosen number of 
DID digits.
Either no digits (default), the last two digits of the DID, the last three digits of the DID or the entire 
DID number may be sent.
The prefix may be up to eight digits including 0-9, *, # and pause (REDIAL).
The suffix may be up to eight digits including 0-9, *, # and pause (REDIAL).Action Result
1.   Go offhook or press ON/OFF key.
2.   Dial the Call Forward ID Code (default = 715).Enter V.M. ID displays
3.   Enter the ID code required by voice mail (see your voice 
mail manual). Usually this is the extension number.
4.   Press the HOLD key.Stored V.M. ID displays
5.   Go onhook or press ON/OFF key.
Action Result
1.   Go offhook or press ON/OFF key.
2.   Dial the Call Forward ID Code (default = 715)Enter V.M. ID displays
3.   Press the HOLD key.Cleared V.M. ID displays
4.   Go onhook or press ON/OFF key.