Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-19
To use Specified Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
• FF3: Call Pickup Group Assignment
Considerations
• Extension Group Pickup - 12 / cabinet - maximum 72 group / 6 cabinet configuration
Extension Direct Pickup
Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the 
ringing extension.
Operation
To use Extension Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
Considerations
•N/AAction Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Specified Group Pickup code (default = 703).
3.   Enter the number of the call pickup group (01-72) where the 
call is ringing.
4.   Complete the call and replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Extension Direct Call Pickup code (default = 704).
3.   Dial the number of the ringing extension.
4.   Complete the call and replace the handset. 
						

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Chapter 7. SLT Features Section 700 - Operation
Trunk Group Pickup
Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO 
incoming trunk group.
Operation
To use Trunk Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF5-3: MCO Inbound Trunk Group Members
Considerations
•N/A
Trunk Direct Pickup
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
Operation
To use Trunk Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial PlanAction Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Trunk Group Pickup code (default = 709).
3.   Complete the call and replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Trunk Direct Pickup code (default = *0).
3.   Dial the number of the ringing or holding (system) trunk.
4.   Complete the call and replace the handset. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-21
Considerations
• Calls on exclusive hold cannot be picked up.
Call Transfer
Description
The System allows you to transfer calls to either another extension or to an outside number. The 
transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to 
transfer a call to a busy extension.)
Supervised Transfer
When completing a supervised transfer, the transferring party remains on the line until the third party 
answers, then he/she announces the call.
Operation
To supervise the transfer of a call to another extension:
To supervise the transfer of a call to an outside number:
Unsupervised Transfer
When completing an unsupervised transfer the transferring party hangs up before the third party 
answers.Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   When the call is answered, inform the third party of the 
transfer.
4.   Complete the transfer by replacing the handset.
Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   When the call is answered, inform the third party of the 
transfer.
5.   Complete the transfer by replacing the handset. 
						

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Chapter 7. SLT Features Section 700 - Operation
Operation
To transfer a call to another extension without supervising the transfer:
To transfer a call to an outside number without supervising the transfer:
Camping a Call Onto a Busy Extension
Operation
To camp a call onto a busy extension:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Onhook Transfer at Ringback)
• FF1-0-03: Extension COS (Onhook Transfer at Talk)
• FF1-0-03: Extension COS (Onhook Transfer at Camp-on)Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   Complete the transfer by replacing the handset.
Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   Complete the transfer by replacing the handset.
Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   If your extension does not have Auto Camp-On activated, 
enter the Camp-On (Call Waiting) code (default = 2).Camp-on tone heard at called extension
4.   Complete the transfer by replacing the handset. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-23
Considerations
• On-Hook Transfer must be enabled for the transferring party’s Extension Class of Service 
(COS).
• If the call is not answered by the third party before the Transfer Recall Timer expires, the call 
will recall to the transferring extension.
• If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert 
to the Attendant group.
• If the called party does not exist, the call recalls to the transferring extension.
• You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
• You can transfer a call to an extension that has Call Forwarding activated. The transferred call 
will follow the call forwarding path of the extension it is transferred to. For example, if extension 
221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to 
extension 225.
• Calls can be transferred from paging using supervised transfer.
Camp-On (Call Waiting)
Description
If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the 
called party. The called party then needs only to replace the handset and pick it up again to be 
automatically connected to the new call. The called party can also place the first call on hold by 
Hookflashing and then answering the waiting call.
The System provides two types of call waiting: 
•Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal. 
You need only to remain on the line. 
•Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy 
extension.
Operation
To use Automatic Camp-on:
Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. •   Called party hears alert tone
•   Calling party hears ringback tone
3.   Remain on the line until the called party answers. 
						

							7-24 DBS 576 (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
To use Manual Camp-on:
To answer a Camp-on (Call Waiting) signal:
Hardware Requirements
•N/A
Related Programming
•FF1-2: Dial Plan
• FF1-0-03: Extension COS
• FF3: Extension COS
Considerations
• You can transfer an outside call to a busy extension using Camp-on. See “To camp a call onto a 
busy extension:” on page 266. 
Conference Calls
Description
Conference Calls allow you to add another party to an existing conversation. With the standard 
system configuration, up to 3 parties can be included in a conference call at any time. 
Note: The SLT does not support 8-party conference calling. 
The system supports the following types of three-party conference calls:
•3 extensions
•2 extensions and 1 CO line
•1 extension and 2 CO linesAction Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Camp-On (Call Waiting) code (default = 2). •   Called party hears alert tone
•   Calling party hears ringback tone
4.   Remain on the line until the called party answers.
Action Result
1.   Replace the handset.
2.   Lift the handset again to be connected to the waiting call.
OR....
Hookflash.•   Current call placed on hold
•   Connected to waiting call 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-25
Operation
To establish a conference call:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Unsupervised Conference Call)
• FF1-0-01: Splash Tone (3-party conference)
• FF3: Extension COS
Considerations
• If all the internal parties hang up, the conference call will be disconnected. If the internal party 
remains in the conversation, the conference call remains in progress.
Do-Not-Disturb (DND)
Description
You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND 
is activated, calls to that extension receive busy tone.
You can set or cancel DND from either your extension or from an alternate extension.
Operation
To set DND for your own extension:Action Result
1.   While on a call, hookflash to place your current call on hold.
2.   If adding an outside party, dial a trunk access code. •   Outside dial tone 
3.   Dial the number of the party you wish to add to the call. 
4.   Hookflash when your call is answered.
5.   To drop out of the conference call, hang up.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Set code (default = 720).
3.   Replace the handset. 
						

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Chapter 7. SLT Features Section 700 - Operation
To cancel DND for your own extension:
To set DND for another extension:
To cancel DND for another extension:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-0-03: Extension COS (DND Set/Clear)
• FF1-0-03: Extension COS (DND Set/Clear Other)
• FF1-2: Dial Plan
• FF3-0: Extension COS
Considerations
• Forced DND override is available.
• DND override function is available by Busy Override code.Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Cancel code (default = 720).DND/CD LED light goes off
3.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Set by Other Phone code (default = 740).
3.   Dial
 the extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Cancel by Other Phone code (default = 750).
3.   Dial the extension number.
4.   Replace the handset. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-27
Flash Send
Description
Flash send allows you to send a flash to a CO line.
Operation
To send a flash on a CO line:
Related Programming
• FF1-2: Dial Plan
• FF5-5: Hot Line
Considerations
•N/A
Hot Line
Description
Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number 
simply by lifting the handset. You do not have to dial any digits.
Operation
To immediately connect to a pre-assigned extension or speed dial number:
Related Programming
• FF1-2: Dial Plan
• FF5-5: Hot Line
Considerations
•N/AAction Result
1.   Hookflash to place the current CO call on hold. Dial tone is returned
2.   Enter the SLT Flash Send access code (default = 765). A flash is sent on the CO line. The CO 
line will respond according.
Action Result
1.   Lift the handset. Automatically connected to pre-assigned 
extension or speed dial number 
						

							7-28 DBS 576 (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Intercom Calling
Description
The System provides two methods of intercom calling: 
•Voice Calling: Extension calls are connected immediately, without a ringing tone.
•Tone Calling: A ringing tone is sent to the called extension.
Extension Class of Service (COS) programming determines whether the default for the originating 
extension is voice or tone calling. Regardless of the default, you can toggle between voice or tone 
calling by entering the Tone-Voice Call feature code. For example, if the extension default is tone 
calling, you can make a voice call to another extension by entering the Tone-Voice Call feature access 
code.
Operation
To make a call using Intercom Calling:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Intercom Calling Type)
• FF1-0-03: Extension COS (Voice Call Send)
• FF1-0-03: Extension COS (Voice Call Receive)
• FF3: Extension COS
Considerations
• Both the called and calling parties must belong to an Extension COS that allows Voice Calling.
• You cannot change from voice calling to tone calling.Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number.
3.   If your extension is set for tone calling and you want to 
make a voice call, enter 1.
Or, if your extension is set for voice call and you want to 
make a tone call, enter 1.
4.   Speak when your call is answered
5.   Replace the handset.