Panasonic DBS 576 Technical Manual
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Section 700 - Operation 576-50-700 DBS 576 (USA) issued September 2001 A-13 3. Next the Origination TRS Level is determined for each Trunk group per class. Using Table 1, “Example - User Needs Worksheet,” on page 10, each unique origination class is determined. Then using Table 3, “Example - Origination TRS Level Plan,” on page 12 the TRS level is determined for each class. (If there were multiple trunk groups available, a TRS level would be assigned for each trunk group for each class.) Table A-4. Example - Origination TRS Class/Level Worksheet Origination TRS Class Origination TRS Level (0-9) Number User Type(s) (Executive, Office, loading dock)Trunk Group 1 Description: Used for all outside calls.Trunk Group ___ Description:Trunk Group ___ Description:Trunk Group ___ Description:Trunk Group ___ Description: 1Executive (Day/Night) Attendant (Day9 2Buyer (Day/Night) 4 3General Office (Day) 3 4General Office (Night) Attendant Group (Night) Retail Floor (Day/Night)2 5Warehouse (Day/Night) 1
A-14 DBS 576 (USA) issued September 2001 576-50-700 Section 700 - Operation 4. Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9. When prefix dial is being considered by the system, the system looks for the longest exact match first. The system will consider a wildcard last. For instance, 911 is considered before *11 or even *. Notice also in this example there are multiple entries that begin with 9. If the leading digits are not enough to determine the handling of the call, then additional digits can be considered by entering a Prefix ID that references entries in the Analyze Digits Table. Otherwise, the Prefix ID is left blank and the additional items are considered. In this example, we cross reference Prefix ID 1 in the Analyze Digits Table for any dialed number that begins with 1. The remaining digits are analyzed in the Analyze Digits Table. From Table 1, “Example - User Needs Worksheet,” on page 10 and Table 3, “Example - Origination TRS Level Plan,” on page 12, the restriction levels are determined for each type of dialed call. Route Type and Route Pattern Number are not used with TRS-only operation. Table A-5. Example - Leading Digits Worksheet Pattern Number (1-100)Prefix Dial (up to 10 digits)Prefix ID (Go to this Prefix ID in Analyze Digits Ta b l e s )Number of Following DigitsRestriction TRS Level (Any Origination TRS at this level or below will be restricted)Route Type Route Table (0) Route List (1) Time List (2) Route Pattern Number Route Table (1- 200) Route List (1-100) or Time List (1-50) 11 1N/A N/A N/A N/A 2101**** 1 N/A N/A N/A N/A 310*** 1 N/A N/A N/A N/A 4101 1 N/A N/A N/A N/A 510 1 N/A N/A N/A N/A 60N/A8N/AN/A 701 2 N/A 8 N/A N/A 7911 0 N/A 0 N/A N/A 8*11 0 N/A 4 N/A N/A 95976 0 N/A 4 N/A N/A 10* 0 N/A 1 N/A N/A
Section 700 - Operation 576-50-700 DBS 576 (USA) issued September 2001 A-15 5. In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed. If any other analyze digits are dialed this would be covered by the three * wildcards (***). In this case; the call originator must have a TRS level exceeding 2 for the call to be allowed. Table A-6. Example - Analyze Digits Worksheet Pattern Number (1-500)Prefix IDDigits to Analyze (in addition to the leading digits) Number of Following DigitsRestriction TRS Level (Any Origination TRS at this level or below will be restricted)Route Type Route Table (0) Route List (1) Time List (2) Route Pattern Number Route Table (1-200) Route List (1-100) or Time List (1-50) 1120555* (120555XXXXX)N/A 1N/A N/A 21***976 (1NXX976XXXX)N/A 8N/A N/A 31***5551212 (1NXX5551212)N/A 2N/A N/A 41800 (1800XXXXXXX)N/A 1N/A N/A 51888 (1888XXXXXXX)N/A 1N/A N/A 61900 (1900XXXXXXX)N/A 8N/A N/A 71*** (1NXXXXXX)N/A 2N/A N/A 82*** (0XXXX... - Collect Call)N/A 8N/A N/A
A-16 DBS 576 (USA) issued September 2001 576-50-700 Section 700 - Operation ARS Configuration and Operation This section provides the following: • An overview of ARS. • An example ARS configuration. • Worksheets for planning and implementing an ARS plan. ARS/TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the dialed number and the originator. The purpose of ARS is to automatically select the lowest cost route available for a call based on the dialed number. The system allows separate TRS operation or TRS operation concurrent with ARS operation. TRS-only operation is described in the previous section of this appendix. The TRS portion of ARS/TRS works in the same manner. As shown in Figure A-5 “ARS/TRS Operation” found at the end of this appendix, up to 50 TRS/ARS Class Settings are assigned. When a call is originated, several general settings for the originator are always considered: •Digit Restriction - This is the maximum number of digits that can be dialed. •Incoming Dialing Restriction - If this is enabled, an outside call cannot be originated during an incoming call. •Outgoing SSD Dialing Restriction - This determines if SSD dialing is allowed or not. •Star (*) and Pound (#) Dialing Restriction. - This determines if the * and # digits can be outdialed. When a call is originated, the system determines the TRS/ARS Class for the originator from either the Extension Class Assignments or the Trunk Class Assignments. It then determines the originator TRS level and originator TRS level from the TRS/ARS Class Assignments. In addition, the Queuing Point continue parameter setting is considered. When the call is dialed, the system collects the digits and compares the leading digits to the leading digits table entry. The system looks for the longest available exact match. A * may be entered as a wild card for any digit position. If an exact match is found, the system looks to see if there is a prefix ID. If so, it will jump to the analyze digits table. If not, the system will compare the entered TRS Restriction value to the call originator’s assigned TRS level. If the Restriction value is equal to or greater than the originator’s TRS level, the call is denied. Otherwise, the Route Type and associated Pattern # are determined and the system jumps there.
Section 700 - Operation 576-50-700 DBS 576 (USA) issued September 2001 A-17 Figure A-2. ARS/TRS Flowchart Page 1 of 2 Extension ortrunk dialsfirst MCO Code(usually9) U ser dialsdigit W hatR oute Type/Pattern is entered? S ystem checks R estriction TR S Levelin Leading D igit or A nalyze D igitTableSyste m ch ecks originating ext.ortrunk T R S C lass System com pares dialed digit(s) to Leading D igits Ta blePrefixDial entries System com pares additionaldigit(s) to A nalyze D igitsTable PrefixDialentries IsOrigination TR S Le velgreaterthan Restriction T R S Level? IsthereaPrefixID entryin Leading DigitsTable?Syste m ch ecks class a ssignm entforT R S level and A R S Level Origination TR S and A R S Level Areadditional digitsrequired form atch ? Are additional digitsrequired form atch?Yes Yes N o exact match No M atch Match Match Yes No Deny call Denycall Restrict callNo No NoYesTime List P a ttern Route List P a ttern Route Pattern
A-18 DBS 576 (USA) issued September 2001 576-50-700 Section 700 - Operation Figure A-3. ARS/TRS Flowchart Page 2 of 2 System selectsTimeList associated w ithSpecialD ay Denythe callDenythe call Denythe call Denythe call No m oredigits outdialed Isthereanavailable trunk (beginning w ith firstp riorityroute)? Hasthe Q ueuing Timerexpired?Issue W arning Tone tocalloriginator System selectsTimeList associated w ithDay ofthe W eek Isthe originatorA R S Levelless than the first priorityARS Level Isthisthe last Priority Levelentry? Isthe originatorA R S Levelless than the next priorityARS Level Isthereanavailable trunk inthe listed route?Isthereanavailable trunk inthe listed route? Is Q ueuing P oint enabled?IsW arning Tone enabled? Isthere a n asso ciated digitm odifytableentry? HastheMax.#of Follow ing D igits been outdialed? From the TimeListP a ttern th e system determines the active timeperiod and its associated R outeListYes No NoNoNo NoNo No NoNo No Yes Yes Yes YesYes YesYes YesYes YesYes No System m odifies outdialed digits perD igitM odify Table System collectsand outdialsadigit The system connectsto trunk and outdialsall collected digits (m odified as specified) Route ListP atternTime ListP attern
Section 700 - Operation 576-50-700 DBS 576 (USA) issued September 2001 A-19 If the analyze digits table is referenced by a prefix ID, the system will consider at all entries with the prefix ID and analyze any additional digits dialed. The system looks for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level. If the Restriction value is equal to or greater than the originator’s TRS level, the call is denied. Otherwise, the route type and associated pattern # are determined and the system jumps there. Three route types are available. These include the Routing Table (a direct trunk group selection), the Route List Table (a route priority consideration), and the Time List Table (selects a route list based on date, day of the week, and time of day). The simplest call routing method is the Route Table. This determines a trunk group to use and, if programmed, a digits modification pattern to use. Up to 24 prefix digits may be deleted, up to 10 prefix digits can be added and up to 10 suffix digits may be added. If multiple trunk groups are to be considered for the call, the Route List Table is used. This table consists of up to 5 possible routes and an associated ARS level required. If the ARS level for the first priority route is equal to or less than the ARS level associated with the call originator, then the listed route will be tried. If the first listed Route Table trunk group has no available trunks busy, then the next priority route is considered. If Queuing Point is set to continue, then the first priority trunks are retried first before trying to a next priority route. If the Warning Tone is enabled, then before a call is connected to a found trunk, a warning tone is sounded to allow the caller to hang up before the more expensive trunks are used. If time of day, day of week and day of the year need be considered in routing the call, then the Time List Table should be referenced first. The Time List Table allows up to 50 patterns to be entered. Each pattern can specify up to 5 route list patterns to used based on the current time of day. Up to four time list tables may be used. The referenced time list table is determined by the Special Day Table or the Day of Week Table. This is useful when rates change for certain days (such as weekend rates versus weekday rates). Example ARS Configuration As an example of setting up ARS, assume that XYZ Department Store is based in City A and is using the DBS 576 PBX. Situation This example installation has the following considerations: • 75 retail floor store phones • restricted to local telephone use only except for 1800, 1888 and calls to another city where a sister store and many suppliers are located • restrict special calling numbers (976, 1900, outside operator, etc.) • public emergency numbers allowed • 40 general office phones • long distance allowed during day mode • restrict special calling numbers (976, 1900, outside operator, etc.) • public emergency numbers allowed • 10 purchaser/buyer telephones • no time restriction
A-20 DBS 576 (USA) issued September 2001 576-50-700 Section 700 - Operation • restrict special calling numbers (976, 1900, outside operator, etc.) • public emergency numbers allowed • 25 executive office telephones • no time restriction • no calling restrictions • 2 attendant group phones • no restrictions during the day • local calls only at night to prevent abuse • 7 warehouse phones • extension and public emergency numbers allowed • Trunks 1-24 are in trunk group 1 and are to the local CO (exchange line) for local calls. In addition, long distance carriers are accessed using these trunks by dialing the equal access codes. Long distance carrier A (equal access code 101XXXX) is the least expensive carrier during the weekday times of 8 to 6. Long distance carrier B is the least expensive long distance carrier during nights, weekends, and holidays. • Trunks 25 and 26 are in trunk group 2 and are toll-free out-going trunks from Long Distance Carrier C. These trunks are less expensive than either of the other long distance carrier lines. • Trunks 27 and 28 are Foreign Exchange lines to a central office exchange in City B where a sister store and several suppliers are located. These trunks are always preferred for any call to City B area code with exchanges 555, 556, and 557.
Section 700 - Operation 576-50-700 DBS 576 (USA) issued September 2001 A-21 Figure A-4. Example System Configuration CO101XXXX Long Distance Carrier A (less exp ensive from 8 to 6) 101YYYY Long Distance Carrier B (less exp ensive nig hts and weekend s) Trunks 1-24 Fo r ei g n Exc h an g e Trunks 27, 28 (least expensive to City B)To l l - F r e e Trunks 25, 26 (least expensive long distance) City B ( a r e a c o d e ) 5 5 X XXXX 75 Retail Floor Ext. 40 General Office Ext. 10 Buyer Ext. 25 Executive Ext. 2 Attendant Group Ext. 7 Warehouse Ext. CO Leg acy System
A-22 DBS 576 (USA) issued September 2001 576-50-700 Section 700 - Operation Figure A-5. Example Foreign Exchange Lines From City A to City B In this case we have two Foreign Exchange (FX) lines to a City B Central Office Exchange. Using these lines are like dialing directly from the City B exchange. We pay a flat fee for the FX line. There is no additional charge for calls to City B. For this example, there are three office exchange numbers in City B (555, 556, and 557) that we want to be able to call that are local calls. There are no other exchanges that begin with 55X. Implementation The configuration of this system is described in the following steps: 1. The system needs are listed in Table 7, “Example - User Needs Worksheet,” on page 23. Most of the information is straight forward. The Day TRS and Night TRS Classes are determined by assigning consecutive Class numbers to each unique calling need. When a duplicate need is encountered, the same class number is assigned. The system trunk equipment is listed in Table 8, “Example - MCO Tenant/Trunk Groups Worksheet,” on page 24. City BCity A FX