Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-67
Table 5-6. Text Message Replies
Operation
To make an OHVA :
To answer an OHVA: 
To transfer a call using OHVA:Message No. Message Text Message No. Message Text
1 Take A Message 6 User Defined
2 Please Hold 7 User Defined
3 Will Call Back 8 User Defined
4 Transfer 9 User Defined
5 Unavailable 0 User Defined
Action Result
1.   Lift the handset or press the ON/OFF key.
2.   Dial the extension number. Busy signal
3.   Enter the OHVA feature access code (default = 8).•   OHVA EXT XXX displays if busy 
extension called (where XXX = calling 
extension.
•   EXT LED flashes
4.   Make your announcement
Action Result
1.   Press the OHVA Split key.
Note: You must program an FF key as a split key (default = 
*71) to use this feature.Split key flashes red
2.   To return to the previous call, press the Split key again. The OHVA originating party receives 
Busy signal.
Action Result
1.   Press the HOLD key to put the current call on hold. Current call on hold
2.   Dial the extension number to which the call is being trans-
ferred.Busy signal 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
To reply to off-hook voice announcement with a text message:
To answer a call after it has been announced using the OHVA:
Hardware Requirements
•N/A
Related Programming
• FF1 0 03: Extension COS OHVA Originate
• FF1 0 03: Extension COS OHVA Receive
• FF3: Extension COS Assignments
• FF4: FF Key Assignments
Considerations
• The held call is transferred as soon as the extension sending the OHVA hangs up.
• If the transferred call is not answered immediately, it will queue for a set time limit, then return 
to the extension sending the OHVA by transfer recall timer. 
• You cannot receive a Call Waiting message during an OHVA. 
3.   Enter OHVA feature access code (default = 8) and 
announce the call to be transferred.
4.   If transfer is: 
•   Not accepted, retrieve the call by pressing the associ-
ated flashing MCO key (if an appearing call) or by 
pressing the HOLD key (if a non appearing call).
•   Accepted, and On-hook Transfer is enabled for your 
extension, replace the handset or press the ON/OFF 
key.
If On-hook Transfer is not enabled for your extension, 
press the PROG key (or RELEASE key if using DSS/
72).
Action Result
1.   Press the MSG key.
2.   Enter the Reply Text Message number (1-9, 0). See Table 6 
on page 5-67 for the text message replies.)The text message reply appears on the 
camped on telephone display.
Action Result
1.   Replace the handset. Your extension rings
2.   Lift the handset or press the ON/OFF key.
Action Result 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
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• If a Split key is assigned to the extension that receives an OHVA call, when an OHVA is being 
received, the Split key blinks green. If the split key is pressed during an OHVA call to answer, 
the Split key lights red. If the split key is pressed again to terminate the OHVA conversation, the 
Split key extinguishes.
• If you make an OHVA to an SLT, the SLT user and the other party will hear the 
announcement.
• Text message reply requires Display Key Telephones. Also, a Text Message Reply key must be 
programmed on the replying telephone.
One-Touch Keys
Description
You can use one-touch keys to store telephone numbers, speed dial numbers, or feature access codes.
To dial the stored number, you go offhook and press the desired key.
Operation
To program a one-touch key for outside telephone numbers:
To assign an System Speed Dial (SSD) numbers to a one-touch key:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the one-touch key to be programmed.
4.   Dial the phone number to be stored.
5.   Press the HOLD key.
6.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the one-touch key to be programmed.
4.   Press the AUTO key.
5.   Enter the SSD bin number to be programmed.
6.   Press the HOLD key.
7.   Replace the handset or press the ON/OFF key. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
To chain 2 to 6 SSD numbers to a single one-touch key:
To assign a feature code or extension number to a one-touch key:
To check a programmed one-touch key:
Hardware Requirements
•N/AAction Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the one-touch key to be programmed.
4.   Press the AUTO key.
5.   Enter the SSD bin number that contains the first part of the 
number to be dialed.
6.   If a pause is required, press the REDIAL key •   Pause occurs between access code and 
telephone number
•   R displays
7.   Repeat steps 4-5 (up to 5 more times) for each additional 
speed dial number to be chained.
8.   Press the HOLD key.
9.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the one-touch key to be programmed.
4.   If the System is set for MCO Code level, press the following 
keys AUTO * #. Otherwise, proceed to step 5.
5.   Enter the desired feature code or extension number.
6.   Press the HOLD key.
7.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the CONF key.C displays
3.   Press the one-touch key to be checked. Programmed data displays
4.   Replace the handset or press the ON/OFF key. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
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Related Programming
• FF8-1: PSD Numbers
• FF8-1: PSD Names
Considerations
• One-touch keys 1-10 are the same as Personal Speed Dial (PSDs) numbers 80-89.
Onhook Dialing
Description
Onhook Dialing is a standard feature for key telephones where you can dial onhook using the dialpad, 
one-touch keys, or FF keys.
Operation
To dial onhook:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Paging
Description
The System allows you to make both internal and external pages and announcements. Internal pages 
are made via the System’s key telephone speakers. External pages are made through the speakers of 
an external paging system connected to the System.
Paging calls can be answered from any extension using the Meet-Me Answer feature.Action Result
1.   Press the ON/OFF key. Intercom dial tone
2.   Dial the phone number. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
Operation
To make a page:
Meet-Me Answer
To answer a page using Meet-Me Answer:
Hardware Requirements
• External relays, amplifier, and speakers are required for external paging.
Related Programming
• FF1-0-02: Paging Override
• FF1-0-03: Extension COS (Paging)
• FF1-0-04: Trunk COS (Paging)
• FF1-2: Dial Plan
• FF2: Trunk COS
• FF3: Extension COS
Considerations
• You can assign the paging access code to a one-touch or FF key. Beginning with Version 3.5 and 
higher, the assigned FF key LED indicates whether the paging system is in use. If the paging 
system is not in use when a page is originated, the FF key LED lights solid green on the 
originator’s telephone. If someone in the paging group initiates a page, assigned FF key LEDs on 
all other telephones will light solid red until the page has been terminated. 
• If an external paging system has been connected, pages can be made to paging groups 0-9 
through the external speakers. Voice paging can also be heard over the extensions in groups 0-9.
• An extension can belong to more than one paging group.
• Only one page may be performed at a time. If you attempt to make a page while another 
extension is paging, you will receive a busy signal unless your system allows Paging Override.
• Beginning with Version 3.5 and higher, the paging system can be set to “timeout” if a page is 
longer than a specified length of time (0 to 255 seconds). If this feature is set and the timeout Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Group Paging code (default = #).
3.   Enter the number of the desired paging group (0-9).
4.   Make your announcement.
5.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Meet Me Answer code (default = ##). Connected to specified party 
						

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period has elapsed, the page originator’s handset will emit a Fast Busy Tone and the words 
“Paging Time Out” will be displayed on the originating telephone’s display.
Reset Call
Description
If you dial a busy extension, the System allows you to quickly dial another extension by simply 
pressing the last digit of the new extension number.
Operation
To use Reset Call to dial another extension (after a busy extension):
Example: You dial extension 213, but it is busy. To dial extension 214, enter 4.
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
Considerations
• The second extension called using the Reset Call feature must have the same number of digits as 
the first extension.
Ringing Line Preference
Description
Ringing Line Preference enables an extension to answer a ringing call by simply picking up the 
handset or pressing the ON/OFF key.
Operation
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial an extension number. Busy tone
3.   Dial the last digit of the next extension number. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
To answer a call using Ringing Line Preference:
Hardware Requirements
•N/A
Related Programming
• FF3 (Extensions): Ringing Line Preference by Handset.
• FF3: Ringing Line Preference (ON/OFF)
Considerations
• If disabled in Extension Programming, you must press the line key or enter the feature code for 
incoming pick-up in order to answer a call.
Room Monitoring
Description
This feature allows the user to monitor the sounds in a room from another extension or room. The 
transmitter in the telephone handset is used as a remote “microphone” for monitoring these sounds. 
To activate this feature, the monitored extension must enable the Room Monitor feature before the 
monitoring extension can listen to the sounds in the room. The monitored extension can be enabled 
using a SLT, DSLT, or Key Telephone. No special programming is required to allow an extension to 
enable the monitored mode.
Operation
To set up the monitored extension:Action Result
1.   Lift the handset or press the ON/OFF key.
Action Result
1.   Dial the monitored extension access code (default 775), 
OR...
Note:The handset must be off-hook to activate the 
Room Monitor feature.You will hear a confirmation tone after 
the monitored extension has enabled the 
Room Monitor feature. (If the monitored 
extension has an LCD display, a confir-
mation message will also be shown.)
Press an FF key assigned with the monitored access code 
						

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Additional operations may be performed from the monitored extension when it is in monitored mode:
Note:When a monitored extension receives a call, the caller hears a busy tone.
To set up the monitoring extension:
The monitoring operation can be allowed or denied by extension COS and is controlled by the Busy 
Override feature. If Busy Override is denied and the user attempts to monitor an extension, the user 
will hear a fast busy tone. 
Additional operations may be performed from the monitoring extension when it is in monitoring 
mode:
Services available on the monitoring extension while the Room Monitoring feature is active:
•   Camp On
•   Call Back
•   Message displayed on LCD when extension is busy
•   Message Waiting On/Off
•   Cancellation of DND and Call Forwarding by another extension
•   Busy Transfer
•   DIL Incoming Call (Queuing)
Services NOT available to either the monitored or monitoring extension when this feature is active:
•   Busy OverrideAction Result
1.   Placing the handset back on-hook or pressing ON/OFF Monitored mode is cancelled. Extension 
returns to idle.
2.   Pressing digits 0-9, *, #, HOLD, PROG, CONF, AUTO, 
MSG, FF KeyNo response is given. Extension remains 
in monitored mode.
3.   Flash Monitored mode is cancelled. Dial tone is 
returned to handset.
Action Result
1.   Dial the monitoring extension access code (default 776) 
and
 the extension number of the monitored extension, OR...The monitoring extension enters the mon-
itoring mode. (If the monitored extension 
has an LCD display, a confirmation mes-
sage will also be shown.) Press an FF key assigned the monitored access code and
 the 
extension number of the monitored extension, OR...
While the handset is on-hook, press an FF key assigned to 
the Room Monitor followed by the monitored extension 
number.The monitoring extension will automati-
cally enter the monitoring mode.
Action Result
1.   Placing the handset back On Hook or pressing ON/OFF Monitoring mode is cancelled. Extension 
returns to idle.
2.   Pressing digits 0-9, *, #, HOLD, PROG, CONF, AUTO, 
REDIAL, MSG, FF Key, No response is given. Extension remains 
in monitoring mode.
3.   Flash Monitoring mode is cancelled. Dial tone 
is returned to handset. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
•   On-Hook VA
•   The ability to receive a text message
•   Silent Monitor
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Allow/deny Busy Override Send—Monitoring extension)
• FF1-2-02: Dial Plan at DT Pattern 1
• FF1-2-03: Dial Plan at DT Pattern 2
Considerations
• If the monitored extension is placed on-hook while Room Monitoring is activated, the 
monitoring extension will hear a fast busy tone.
• If the monitoring extension goes on-hook while Room Monitoring is activated, the monitored 
extension will remain in the monitored mode, and can be accessed by any other extension 
allowed to access the room monitoring mode.
• A room cannot be monitored from more than one extension at a time. If an attempt is made to 
monitor an extension while the extension is being monitored, the user will hear a fast busy tone.
• ISDN (s-point) extensions cannot access the Room Monitor feature in either the monitor or 
monitored modes.
• A monitoring extension cannot forward a call on hold to a monitored extension.
• A monitored extension cannot receive a transferred call.
• If DND is enabled on either the monitoring or monitored extension, DND status is displayed on 
the calling extension’s telephone.
• If the monitoring or monitored extension has an absence message set, the absence message will 
be displayed on the calling extension’s telephone.
Silent Monitor
Description
The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a 
caller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACD 
supervisor can initiate a three-way call by barging into the call.
Operation
CAUTION – When using the ACD “Silent Monitor” feature, in some states it is 
illegal (or civilly actionable) to monitor telephone communications without 
giving prior warning to all participants. These laws do not make the Silent 
Monitor feature on a telephone system illegal. Before activating this feature, 
please check applicable state and federal laws.