Panasonic DBS 576 Technical Manual
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Section 700 - Operation Chapter 6. DSLT Features 576-50-700 DBS 576 (USA) issued September 2001 6-55 Hardware Requirements •N/A Related Programming • FF8-1-08: Walking TRS COS Code Considerations • The same Walking TRS COS code can be used on more than one extension. • Walking TRS Class of Service mode is kept until the user goes on-hook. • ARS and TRS dialing privileges follow the Walking TRS COS. • Before entering a new Walking TRS COS code, you must first clear the existing code. • When Walking TRS COS is used, Wxxxx (where xxxx is the user’s extension number) appears in SMDR. 6. Dial the phone number. Walking TRS COS remains in effect until you replace the handset. 7. Replace the handset or press the ON/OFF key. Action Result
6-56 DBS 576 (USA) issued September 2001 576-50-700 Chapter 6. DSLT Features Section 700 - Operation
576-50-700 DBS 576 (USA) issued September 2001 7-1 Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs. Topic Page Absence Message 7-3 Account Codes 7-4 Non-Verified Account Codes 7-5 Verified Account Codes 7-5 Attendant Group Calls 7-7 Busy Override 7-7 Callback Request 7-8 Call Forwarding 7-9 Call Forwarding-All Calls 7-9 Call Forwarding - Busy 7-10 Call Forwarding - No Answer 7-11 Call Forwarding and Do-Not-Disturb 7-12 Call Hold 7-13 System Hold 7-13 Floating Hold (Retrieve Only) 7-14 Exclusive Hold 7-15 Broker’s Hold 7-15 Call Park 7-16 Call Pickup 7-18 Extension Group Pickup 7-18 Extension Direct Pickup 7-19 Trunk Group Pickup 7-20 Trunk Direct Pickup 7-20 Call Transfer 7-21 Supervised Transfer 7-21 Unsupervised Transfer 7-21 Camp-On (Call Waiting) 7-23 Conference Calls 7-24 Do-Not-Disturb (DND) 7-25 Flash Send 7-27 Intercom Calling 7-28 Last Number Redial 7-29 Message Waiting/Callback 7-29
7-2 DBS 576 (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Offhook Signaling 7-30 Offhook Voice Announce 7-31 Paging 7-32 Meet-Me Answer 7-33 Reset Call 7-33 Room Monitoring 7-34 Speed Dialing 7-35 Personal Speed Dial 7-36 System Speed Dial 7-37 Speed Dial Linking 7-38 Station Lockout 7-39 Timed Reminder Call 7-40 Trunk Access 7-41 Direct Trunk Access 7-42 MCO Trunk Access 7-42 Trunk Queuing 7-42 Universal Night Answer to Page 7-44 Walking TRS Class of Service 7-45 Topic Page
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576 (USA) issued September 2001 7-3 Absence Message Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 have no default message text. All the messages can be changed through system programming. Table 7-1. Absence Messages Optionally, a return time can be input. Example Return Times for Absence Messages include: Operation To set an Absence MessageMessage No.Message Text Displayed on Called Party’s Key TelephoneMessage No.Message Text Displayed on Called Party’s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9:00 11 Return 11:00 615 Return 6:15 1035 Return 10:35 Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Enter the Absence Message number. (See Table 1 above.) 4. If desired, enter the 4-digit returning time. 5. Flash the hookswitch. 6. Replace the handset.
7-4 DBS 576 (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the trunk ringing setting. • An absence message may also be cancelled by dialing 7**. This cancels Do Not Disturb and Call Forwarding-All Calls as well. Account Codes Description You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the System Message Detail Recording (SMDR) record. In addition verified account codes may be used to change the TRS level to allow calls to numbers otherwise restricted. Account codes may be either forced or unforced (voluntary) and either verified or unverified. This feature works with Station Message Detail Recording (SMDR). Before making an outgoing call, a station user can silently enter an accounting or client billing code. Then later, the SMDR reports will show the Code dialed for each call, and even sort the report by these Codes. There are two different types of account codes: Non-Verified and Verified Account Codes. Prior to Version 3.6, the maximum amount of account code numbers for both types could range from 1-10 digits. Beginning with Version 3.6, a second mode has been added that allows the user to set the maximum amount of account code numbers from 1-4 digits. An account code error will occur when more than the maximum number of digits are entered. Non-Verified Account Codes Non-Verified Codes are not checked by the system for validity. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits. Individual phones can be programmed to accept forced Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call).Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Flash the hookswitch. 4. Replace the handset.
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576 (USA) issued September 2001 7-5 Non-Verified Account Codes can be assigned to outgoing calls. The user either enters the Code before accessing an outside line (for forced or voluntary Codes). Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit code that has been preprogrammed into an Account Code Table. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits. These codes can also be either forced or voluntary. You can program these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placing calls that would normally be restricted on that phone. Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to outgoing calls only. To assign an account code to an outgoing call, you enter the account code before making the call. Operation To enter an account code before making a call: Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service (TRS) can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS. After a call is made, the SMDR record for the call will show the verified account code. Operation To make an outside call that requires an account code:Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Account Code feature code (default = 8#). 3. Enter the Account Code (up to 10 digits). 4. Press the # key. 5. Enter a trunk access code. 6. Dial the phone number. Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Verified Account ID code (default = 8#). 3. Enter the Account Code (max. 10 digits). 4. Press the # key.
7-6 DBS 576 (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming • FF1-0-19: TRS Class for Forced Account Code • FF1-2: Dial Plan • FF3: Forced Account • FF3: Verified Account • FF8-1-04: Verified Account Codes with TRS Class Considerations • Account codes are not available during conversation recording mode for the Built-In Voice Mail. • Even though up to 10 digits may be entered, the system verifies the ID based on the first 4 digits only. • Account codes will be cancelled after using CO queuing.- • Account codes are not available for a Dial Pulse SLT. • SLT telephones can only use account codes with outgoing calls only. • Account Codes interact with TRS as shown in the following table: • FF1-0-19: TRS Class for Verified Account Code • FF1-2: Dial Plan • FF8-1-04: Verified Account Codes Considerations •N/A 5. Enter a trunk access code. 6. Dial the phone number. Forced or Not ForcedVe r i f i e d o r Non-VerifiedTRS Class No Account Entry Account Entry Not Forced Non-Verified Extension Port Based TRS ClassExtension Port Based TRS Class Verified Account Code Based TRS Class Forced Non-Verified TRS Class for Forced Account Code (FF1 0 19 0001)Extension Port Based TRS Class Verified Account Code Based TRS Class Action Result
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576 (USA) issued September 2001 7-7 Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number. Operation To call an attendant group: Hardware Requirements •N/A Related Programming • FF1-2: Dial Plan • FF3-0: Extension Number • FF5-0: Attendant Hunt Groups Considerations • Up to 20 extensions can be included in an attendant group. • The attendant pilot number is flexible. • If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialed. • Attendant calls are always tone calls (i.e., not voice calls). Busy Override Description Busy Override allows you to break into another user’s outside or intercom calls to relay urgent information or to create three-party conference calls. Operation To set Extension Busy Override:Action Result 1. Lift the handset. Intercom dial tone 2. Enter the attendant pilot number (default = 0). Action Result 1. Lift the handset. Intercom dial tone
7-8 DBS 576 (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Hardware Requirements •N/A Related Programming • FF1-0-01: Splash Tone (Busy Override) • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-2: Dial Plan • FF3: Extension COS • FF3: Data Security Considerations • You cannot break in on three-party conference calls. • The default for the override alert tone is off. If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. Callback Request Description If you dial a busy extension, you can have the System call you back when that extension becomes free. When you answer, the System automatically rings the called party again. Operation To set a Callback Request: 2. Dial the extension number. Busy tone 3. Enter the Busy Override code (default = 9). • Alert tone sounds to both extensions (System programming required) • Connection to both parties Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Callback Request code (default = 3). Ringback tone 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free Action Result