Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-9
To respond to the callback request: 
To cancel a Callback Request:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3-0: Extension COS 
• FF1-2-03: Dial Plan (Callback Cancel)
Considerations
•N/A
Call Forwarding 
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to voice 
mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
Operation
Action Result
1.   Lift the handset. System automatically redials extension
Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the Callback Cancel code (default = 769).
3.   Replace the handset. 
						

							7-10 DBS 576 (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
To set Call Forwarding-All Calls:
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.
To set Call Forwarding - Busy:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 721.
•   For another extension, enter 741.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 731.
•   For another extension, enter 751.
3.   If canceling Call Forwarding for another extension, enter 
the extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 722.
•   For another extension, enter 742.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you want to forward. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-11
To cancel Call Forwarding - Busy:
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call forward No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.
To set Call Forwarding - No Answer:
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 732.
•   For another extension, enter 752.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 723.
•   For another extension, enter 743.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
Action Result 
						

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Chapter 7. SLT Features Section 700 - Operation
To cancel Call Forwarding - No Answer:
Call Forwarding and Do-Not-Disturb
The System allows you to cancel both Call Forwarding and Do-Not-Disturb (DND) for your own 
extension in one step.
To cancel Call Forwarding and DND:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
4.   Dial the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 733.
•   For another extension, enter 753.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the CF/DND All Clear code (default = 7**).
3.   Replace the handset.
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-13
• FF1-2: Dial Plan
• FF3-0: Extension COS Assignment
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. 
For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.
• You can cancel both Call Forwarding and DND by entering 7 * *.
• An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A 
manual camp-on to a busy extension will not forward.
• If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call 
Forward No Answer destination.
Call Hold 
Description
The system provides the following types of Call Hold:
• System Hold
• Floating Hold (Retrieve Only)
• Exclusive Hold
• Broker’s Hold
• Call Park (Station)
System Hold
You can place either an outside or intercom call on System Hold. You can retrieve a call placed on 
System Hold from any extension that has a line appearance for the held call. 
Operation
To place a call on System Hold: 
To retrieve a call placed on System Hold: Action Result
1.   While on a call, hookflash. Intercom dial tone
Action Result
1.   If onhook, go offhook. Intercom dial tone
2.   Hookflash. Retrieve call 
						

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Chapter 7. SLT Features Section 700 - Operation
To retrieve a held call on a specific trunk:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hookflash Operation for SLT)
• FF3-0: Extension COS
Considerations
•N/A
Floating Hold (Retrieve Only)
Floating Hold allows calls to be placed in a hold orbit (position) for retrieval elsewhere in the system. 
Floating Hold is most commonly used by the attendant group when they are unable to locate the 
desired party. If the desired party does not answer his/her phone, the attendant places the caller on 
Floating Hold and asks over the paging system that the desired party dial *9XXX to retrieve the held 
call.
Note:Single Line Telephone (SLT) positions are not able to place a call on Floating Hold. 
However, an SLT can retrieve a call on floating. 
To retrieve a call from Floating Hold:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF1-0-02: Dial Control for Floating Hold Answer.Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Specified Trunk Answer code (default = *0).
3.   Enter the trunk number.
Action Result
1.   Lift the handset.
2.   Enter *9 followed by the Floating Hold Orbit number (001-
576 (CPC-288/576), 01-96 (CPC-96) or 001-099 (CPC288/
576) or 01-09 (CPC-96) (See considerations below.) 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-15
Considerations
• The number of floating hold orbits available may very depending on the Station Park /Floating 
Hold Pickup setting (FF1-0-02-0005). The floating hold pickup access code can set to *9 
(default). The “*9” access code operates as follows:
Exclusive Hold
With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used 
to hold CO calls and extension calls.
Operation
To place a call on Exclusive Hold:
To retrieve a call from Exclusive Hold: 
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hookflash Control on SLTs)
Considerations
• Intercom calls will be held as Exclusive.
Broker’s Hold
Broker’s Hold allows you to toggle between the current call and the last held call by hookflash.System Size Virtual Line Number and Operation
9601-09 Floating Hold pick up
10-96: For Station Park Hold pick up purpose
Above 96001-099 Floating Hold pick up
100-576: Station Park Hold pick up purpose
Action Result
1.   While on a call, hookflash. Intercom dial tone
Action Result
1.   If onhook, lift the handset.
2.   Hookflash. 
						

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Chapter 7. SLT Features Section 700 - Operation
Operation
To place a call on Broker’s Hold:
Hardware Requirements
•N/A
Related Programming
• F1-0-03: Extension COS (Hookflash Control on SLTs - Broker’s Hold or Conference)
• FF3: Extension COS 
Considerations
• If Broker’s Hold is enabled, it is not possible to establish a conference call from an SLT position.
Call Park
You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient 
of the call.
CO, Extension, and Network calls may be parked.
There are two ways for an extension to park a call. One way is to park the call at the receiving 
extension and to retrieve the parked call at another extension by dialing the park answer code plus the 
parking extension number. The other way is to park the call at another extension and dial the park 
transfer answer code at the other extension to retrieve the call. Beginning with Version 3.6, an 
Extension Group Pickup code allows the user to pick up a Transfer Recall (only on non-appearing 
calls), a Hold Recall, and a Station Park Recall.
To park a call on this extension:Action Result
1.   Pick up the first call.
2.   Hookflash. First call on hold
3.   Pick up the second call.
4.   Hookflash. Second call on hold, first call retrieved
Action Result
1.   While on a call, press the hookswitch.. •   Intercom dial tone
2.   Enter the Station Call Park code (default = 771).
3.   If necessary, page the party that needs to retrieve the call. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576 (USA) issued September 2001 7-17
To retrieve a call parked at the originating extension from another extension:
To park a call at another extension:
To retrieve a transferred call park:
Hardware Requirements
•N/A
Related Programming
• FF1 (System): Extension Park Hold Recall Timer
• FF1-0-02: Dial Control for Floating Hold Answer
Considerations
• You cannot park more than one call at a time.
• If two calls are on hold and the last call is parked, the other call is then considered the last held 
call. If a transfer is performed, the remaining held call would be the call transferred, not the 
parked call.Action Result
1.   Lift the handset  Intercom dial tone
2.   Enter the Station Call Park Answer/Other Ext. code (default 
= 773).
OR...
Enter the Station Call Park/Floating Hold Answer code 
(default = *9) (Version 2.0 or higher).
3.   Dial the number of the extension that parked the call. •   Connected to parked call
Action Result
1.   While on a call, press the hookswitch. •   Intercom dial tone
2.   Enter the Station Call Park Transfer code (default = 774).
3.   Dial the extension number to receive the parked call.
4.   If necessary, page the party that needs to retrieve the call.
Action Result
1.   At the extension with the transferred park call, lift the hand-
set.Intercom dial tone
2.   Enter the Station Call Park Answer/Own code (default = 
772).•   Connected to parked call 
						

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Chapter 7. SLT Features Section 700 - Operation
Call Pickup
Description
The System allows the following types of call pickup:
• Extension Group Pickup
• Extension Direct Pickup
• Trunk Group Pickup 
• Trunk Direct Pickup
Extension Group Pickup
Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup 
group or in a different pickup group) without having to dial the number of the ringing extension.
Three types of Extension Group Pickup are available:
•Call Pickup - All Calls: You can pick up a call ringing anywhere within your own extension 
group.
•Call Pickup - External Calls: You can pick up only external calls ringing within your own 
extension group.
•Specified Group Pickup: You can pick up a call ringing to an extension in another extension 
group.
Operation
To use Extension Group Pickup - All Calls:
To use Extension Group Pickup - External Calls:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Extension Group Pickup - All Calls code (default 
= 701).
3.   Complete the call and replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Extension Group Pickup - External Calls code 
(default = 702).
3.   Complete the call and replace the handset.