Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-3
Network Hold 3-47
Network Paging 3-48
Network Transfer Recall 3-48
Tandem Connection 3-48
Non-Blocking Architecture 3-48
Power Failure Transfer 3-49
Power On Maintenance 3-49
Programming Devices 3-50
Telephone Programming 3-50
DBS 576 Manager 3-50
QSIG ISDN Lines 3-51
Ringing Modes 3-51
Day 1/ Day 2/Night Ringing 3-51
Day 1/ Day 2/Night Delayed Ringing 3-52
DID Day/Night Ringing 3-52
DID Day/Night Busy/Delayed Ringing 3-52
Busy Lamp Field Ringing 3-53
Busy Lamp Field Delayed Ringing 3-53
Slide Ringing 3-54
Alarm Ringing 3-54
System Speed Dial TRS Override 3-54
Station Message Detail Recording 3-55
T1 Line 3-57
Toll Restriction Service 3-58
Trunk Access Groups 3-59
Virtual Port 3-59
Virtual Port used for Floating Hold 3-60
Virtual Port used for Virtual Extension 3-59
Voice Mail 3-60
PanaVOICE -- Panasonic’s Digital Voice Mail System 3-60
Third-Party Voice Mail Support 3-61
Built-In Voice Mail with 2-Way Call Recording 3-66
Topic Page 
						

							3-4 DBS 576 (USA) issued September 2001 576-50-700
Chapter 3. System Features Section 700 - Operation
AEC Disconnect
Description
This feature allows the System to send a disconnect signal of 1 second to an analog device indicating 
that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice 
Mail or an Answering Machine. By default this feature is disabled.
Hardware Requirements
•AEC port
Related Programming
• FF3-0: Loop Disconnect Signal
Considerations
• The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.)
Attendant Groups
Description
An attendant phone is often used as a central answering point for other extensions. In addition, 
attendant phones frequently have special capabilities for monitoring and programming extensions.
You can reach the assigned attendant group by dialing the feature access code for Attendant Calls 
(usually 0). If an attendant phone is available but does not answer within a set time, the call will move 
to the next available attendant phone. If all members of the attendant group are busy for a specified 
time, the call can be forwarded to other extensions or another hunt group. The system allows up to 20 
extensions to be included in an attendant group.
Hardware Requirements
•N/A
Related Programming
• FF5-0-01: Attendant Hunt Pilot Number
• FF5-0-02: Day 1 Attendant Hunting
• FF5-0-03: Day 2 Attendant Hunting
• FF5-0-03: Night Attendant Hunt
• FF2: Ring Type
Considerations
• The System allows one attendant group for each system mode (Day 1, Day 2, and Night).
• An attendant group can contain both real extensions and virtual extensions. If virtual, several 
phones can be made to ring at the same time.
• Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For 
more information, see “Hunting Groups” on page 3-34. 
						

							Section 700 - Operation Chapter 3. System Features
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• The pilot number for an attendant group is flexible (i.e., any extension number can be designated 
as the pilot [not a real extension]).
• If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that 
phone is temporarily removed from the attendant group.
• If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the 
call goes to the next phone in the attendant group.
• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to 
another hunt group or another extension.
• Attendant groups support the following call types:
•   Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct 
Dial Inward (DDI)
•   Direct Inward System Access (DISA)
•   Extension calls
•   Private network attendant calls
•   Call reversion
•   Call forwarded to Attendant Hunt Group
Automatic Call Distributor 
Description
The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, 
handling, and management of incoming calls to one or more groups of specialized users. 
This optional Built-in ACD is contained on a single circuit card that is installed in the System. This 
“built-in” capability eliminates the need for custom wiring and other installation.
Each specialized user is known as an ACD agent. Each agent position is equipped with a large display 
telephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent in 
handling calls.
The Built-in ACD provides:
• Up to 3 agent groups (ACD Version 3.0 and higher) 
• Up to 2 agent groups (ACD Version below 3.0)
• Up to 32 agent IDs per group
• Up to 64 agent IDs per system (ACD Version 2.0 and higher)
• Up to 32 agents
• Up to 6 supervisor IDs per system (ACD Version 3.0 and higher)
• Up to 2 supervisor IDs per system (ACD Version below 3.0)
• Up to 4 voice ports per group
• Up to 4 voice ports per system
• 1 Music-On-Hold (MOH) source (Main System MOH source)
• 1 Management Information System (MIS) Monitor Port (RS-232C)
• Abandoned Call Report counter available with MIS reports (This is not the same as the 
Abandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.)
• 2-week memory for MIS reports 
						

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Chapter 3. System Features Section 700 - Operation
• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and 
higher)
• In Version 3.0 and higher, the Silent Monitor feature has been added. This feature allows an 
ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge 
of either party. For more information, see “Silent Monitor” on page 5-76, Section 400 - 
Programming, and Section 520 - Built-In ACD Reference Manual.
• In addition to MOH, ACD Version 3.0 provides up to eight analog extension ports that can be 
connected to a recorded announcement device. See Section 520 - Built-In ACD Reference 
Manual.
• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)
• Zip Tone which automatically answers calls when an agent is using the Headset mode (CPC 
Version 2.5 and higher)
• Wrap Mode which allows an agent to complete any paperwork before becoming available to 
take another call. (CPC Version 2.5 and higher)
Hardware Requirements
• See Section 520 - Built-In ACD Reference Manual.
Related Programming
• See Section 520 - Built-In ACD Reference Manual.
Considerations
• For more information, see Section 520 - Built-In ACD Reference Manual.
Automatic Route Selection 
Description
When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. 
Usually the selected routing is the least cost route. 
ARS works in conjunction with Toll Restriction Service (TRS). Calls can be denied based on the 
programmed TRS level for the originating party. (For more information, see “Ringing Modes” on 
page 3-51.)
• Three levels of ARS checking are available based on the dialed number following the ARS 
access code:
•  Direct Route Selection: The simplest form of ARS routing that upon ARS entry 
(enter 9) directly selects the trunk group and any dialed number modification.
•  Route List Selection: A more complex routing that includes up to 5 alternative 
levels of route selection and includes TRS level checking.
•  Time List Selection: The most complex routing that determines the appropriate 
route list based upon the day and time.
• Forced ARS is available on an Extension Class of Service (COS) basis. 
• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.
• Automatic modification of dialed numbers is available. This includes deleting up to 24 prefix 
digits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialed 
numbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code  
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-7
(extension number) and an authorization code. (Itemized code and authorization are not used 
in some areas.)
• Up to 8 authorization codes are available.
• For more information on ARS/TRS, see “ARS and TRS Operation” on page -1.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Automatic Trunk to Trunk Transfer
Description
The System can be set to automatically transfer trunk calls out to another trunk without requiring the 
call to be answered internally. This transfer may be either trunk based or extension based (i.e., call 
forward outside).
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Background Music/MOH Separation
Description
Separate inputs are provided for Background Music (BGM) and Music-on-Hold (MOH). This allows 
one music or sound source to be used for background music and another music or sound source to be 
used for music on hold. 
A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many 
may be customers) while providing a selected background music for use in the office.
Note:CPC-HS has only one input that is used for both BGM and MOH.
Hardware Requirements
• Background music requires an SCC card (VB-44181).  
						

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Chapter 3. System Features Section 700 - Operation
• Both Background Music and Music on Hold (if using external MOH) require a sound source.
Related Programming
•N/A
Considerations
•N/A
Battery Backup
Description
When backup batteries are installed, the System will continue to operate in the event of a power 
failure. If using Battery Backup, backup batteries must be installed in each cabinet.
A fully loaded System will operate at least 30 minutes on backup batteries for the DBS 576.. 
Hardware Requirements
• DBS 576: Back-up battery unit (VB-44025)
Related Programming
•N/A
Considerations
• Any device connected to the System but that does not derive its power from the System must 
have a backup power source to operate. These devices include any System Message Detail 
Recording (SMDR) printer (or recorder), fax machine, answering machine, modem, cordless 
telephone, etc.
Building Block Expansion Capability
Description
The System is designed to support easy expansion. Each cabinet in the System supports 96 ports (12 
flexible slots) as well as 2 option slots. Up to 6 cabinets may be installed in the System for a total of 
576 ports. 
Up to 2 expansion cabinets may be connected to a base cabinet. When a fourth cabinet is required, 
another base cabinet is installed. Up to 2 expansion cabinets may be connected to the second base 
cabinet.
This building block approach allows you to easily add equipment when needed without a major 
interruption in service or a major delay. 
Hardware Requirements
•N/A 
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-9
Related Programming
•N/A
Considerations
• In addition to the additional cabinets and related cabinet hardware/cabling required for 
expansion, when the System is expanded the CPC card and/or TSW cards may need to be 
upgraded as well. The CPC-96 supports up to 96 ports. The CPC-288 supports up to 288 ports 
and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports 
and should be combined with time switch card TSW576. 
Built-In Voice Mail Unit
Description
The System supports the Built-in Voice Mail Unit. This unit assists in providing reliable, effective 
communications. This is a simple device that includes an automated attendant function and can be 
used to record conversations (where permitted). 
The Built-in Voice Mail Unit is easy to install. It is installed in a cabinet card slot and no cabling is 
required.
Some of the major features include:
• Automated attendant
• Automatic recording for incoming and outgoing calls
• One-touch mail box transfer
• Mail box status display (Key LED on digital telephone)
• Mail box grouping
• 2-way recording
• Outside notification
• Date/time stamp
• Integrated Liquid Crystal Display (LCD) control (with large LCD telephone)
• Message light control
• Up to 254 mail boxes
• Up to 40 hours of message storage time
• Up to 8 voice ports
For more information, see the System Built-In Voice Mail With Two-Way Recording Reference 
Manual.
Hardware Requirements
•N/A
Related Programming
• FF7: Built-In Voice Mail
Considerations
•N/A 
						

							3-10 DBS 576 (USA) issued September 2001 576-50-700
Chapter 3. System Features Section 700 - Operation
Call Progress Tones
Description
The System supplies a full array of call progress tones. These tones provide audible indications of the 
status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and 
splash tone. The complete specification for these tones may be found in Section 300 - Installation.
In addition to call progress tones, Direct Station Select (DSS) LEDs and the display provide 
additional indication of the status of calls.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Caller ID
Description
A properly equipped system supports Caller ID, a service offered by the network telephone service 
provider. The CO sends calling number information to the system after the first ring. Users with 
display telephones can see Caller ID information as incoming calls ring at their extension. They can 
also access previous calls via the Caller ID Call Log feature. The Caller ID number is recorded in 
SMDR.
With Version 5.0, the caller name (if available) can be displayed for a calls received from an 
ISDN PRI line (ISDN / PRI NI II standard only).
Hardware Requirements
• Loop-start trunk card (8) (VB-44510) with Caller ID circuit card (8) (VB-44513), Loop-start 
trunk card (4) (VB-44514) with Caller ID circuit card (4) (VB-44515), ISDN (PRI = VB-44540, 
BRI = VB-44530).
Related Programming
• FF2-0: Caller ID
• FF2-0: Caller ID Ring Control
• FF3-0: Call Duration Display
• FF1-0-01: Alpha Tagging (Name/No. Display)
Considerations
• ISDN (PRI/BRI - T Point) can get calling party information.
• Caller ID service must be ordered from the local telephone operating company or the 
interexchange carrier. 
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-11
• Caller ID data is usually sent between the first and the second rings of the incoming trunk call. 
The trunk may be programmed to immediately ring at the station or wait until after the Caller ID 
digits are received before ringing at the station. If the trunk is programmed to ring immediately, 
the Caller ID digits will not display until after they are received and processed.
• Caller ID numbers may be denied from being sent for some callers (private). Some long distance 
carriers may not provide Caller ID data (out of area).
• Prior to Version 3.0, Caller ID supported only the number format. Version 3.0 and higher 
supports selection of the number or
 name.
• In Version 3.0, Caller ID displays the highest ringing priority call (call queued to ring at the 
target extension immediately after the present call terminates).
Caller ID Alpha Tagging 
Description
If the received Caller ID phone number matches any number in the System Speed Dials (SSD000-
SSD199), then the associated System Speed Dial name can be displayed as the Caller ID information. 
Alternatively, the DID name may be displayed instead.
In Version 3.0 and higher, Caller ID information will be shown on the second
 line of the LCD display 
when an incoming call rings a display phone with a conversation already in progress. Second 
incoming calls include extension Camp-on, extension Call Wait, queued DIL, both Appearance and 
non-Appearance calls (CO, MCO, virtual or DN, recall, BLF).
Hardware Requirements
• ISDN (PRI = VB-44540, BRI = VB-44530)
Related Programming
• FF1-0-01: System (Alpha Tagging)
Considerations
• The system may be set to display Caller ID in one of two priorities as follows:
Priority Choice 1
•   CID name (future feature)
•   Alpha tagging if matched
•   DID name
Priority Choice 2
•   DID name
•   CID name (future feature)
•   Alpha tagging if matched
• Currently Caller ID only supports the single format (number only). Multiple format (number and 
name) is not currently available but is planned as a future feature.
• Caller ID Call Logging only shows the CID number. 
						

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Chapter 3. System Features Section 700 - Operation
Centrex/PBX Compatibility
Description
Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines. 
The System supports up to 6 access codes for dialing centrex or a PBX. These access codes allow the 
System, System Message Detail Recording (SMDR) output to exclude the number dialed to reach a 
centrex or PBX line. 
When connected behind a PBX or Centrex, Toll Restriction Service (TRS) can be used to restrict 
calls.
The System also supports transmission of a flash signal over the centrex or PBX link.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Class of Service 
Description
A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, 
an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use 
classes of service.
The System supports the following COSs for trunks and extensions:
• COS - Trunk/Tie
• COS - Ext/Ext Restriction 
• COS - Extension Feature 
• COS - Trunk to Trunk Restriction
Class of Service - Trunk/Tie
Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16 trunk 
classes of service (00-15). 
The following table shows the features that can be enabled/disabled for each trunk COS.