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Nitsuko Digital System Feature And Terminal Programming Manual
Nitsuko Digital System Feature And Terminal Programming Manual
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Table 2 SYSTEM RING RATES Note:Each group of four extensions rings with different tones. This is called Distinctive Ringing. For example, extension 300 rings differently than extension 301. Extension 301 rings differently than extension 302. Every fourth extension, the Distinctive ringing pattern repeats. For example, extension 300 rings the same as extension 304. Extension 301 rings the same as extension 305, and so on. Table 3 SYSTEM TONES TRUNK ICM 01 34(Seconds) 01850B6 2 CALLBACK TWO BEEPS BUSY TONE 012 3(Seconds) 01850B10 FAST BUSY RING BUSY DIAL TONE RINGING
Table 4 SYSTEM NUMBER PLAN Note:All the functions below are from Intercom dial tone (except where noted). CodeFunction Account Codes #+10 dig. Account Code Number Automatic Call Distribution 4# ACD agent puts self back in service 6# ACD agent removes self from service #+6+8+6+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedure (dial 6) #+DSS Con.+4 ACD supervisor puts agent back in service #+DSS Con.+7 ACD supervisor removes agent from service Call Forwarding # Cancel Call Forwarding #+0 Forward calls to main attendant #+ext+1 Call Forwarding option 1 (ring no answer) #+ext+2 Call Forwarding option 2 (ring no answer and busy) #+ext+3 Call Forwarding option 3 (all calls) #+ext+4 Call Parking 60-69 Park Orbits *560-*569 At ASI/OPX, transfer call to Park Orbits 60-69 Call Timer #8 Call Timer On/Off Call Waiting *2 Call Waiting (answering a waiting call from an ESL set) Callback 2 When hearing busy/ring busy, dial 2 and hang up to leave Callback *FTR Cancel Callback left at own extension #* Cancel all Callbacks at own extension Central Office Calls (Trunk Numbers and Access Codes) 348-363 Trunk numbers (without AUX) 372-395 Trunk numbers (with AUX) 801-808 DS01 trunk access codes (without AUX) 801-824 DS01 trunk access codes (with AUX) 9 Single digit access to group 1 (90) 90-98 Trunk group access (groups 1-9) Conference 11,12 Meet-Me Conference *# Retrieve or establish Conference from Hold at ASI/OPX/ESL Dialing Number Preview * or FTR While idle, dial * or FTR to activate Dialing Number Preview
Table 4 SYSTEM NUMBER PLAN Note:All the functions below are from Intercom dial tone (except where noted). CodeFunction Digital Door Box 310,311,322, 323 Digital Door Box extension numbers FTR At keyset, press and hold FTR to activate the associated Relay Box relay * At ASI/OPX/ESL, press (do not hold) * to activate the associated Relay Box relay Directed Call Pickup *300-*347 Directed Call Pickup codes for one and two cabinet systems *300-*371 Directed Call Pickup codes for three cabinet systems Directory Dialing 3 While idle, dial 3 to activate Directory Dialing 32 While idle, dial 32 to access the Company-Wide Directory 34 While idle, dial 34 to access the Directory 37 While idle, dial 37 to access the Personal Speed Dial directory Forced Line Disconnect # While hearing busy, dial # to disconnect trunk Flash FTR Flash the trunk Group Call Pickup *1 Group Call Pickup #+key+3 From idle, assign delayed ringing to pickup key #+key+5 From idle, assign lamp-only (no ringing) to pickup key #+key+7 From idle, assign immediate ringing to pickup key Group Ring 364-371 Ring Groups (without AUX) 396-403 Ring Groups (with AUX) Hold *7 Retrieve a call from Hold from an ESL or ASI *801-*808 Retrieve trunk call from Hold (without AUX) * 801-*824 Retrieve trunk call from Hold (with AUX) Intercom l + ext Intercom call, forced ringing 300-323 Extension numbers (without AUX) 300-371 Extension numbers (with AUX) 0 Your attendant 01-04 Attendants 1-4 #0 While idle, incoming Voice Announce off #1 While idle, incoming Voice Announce on Intrusion 4 When hearing busy/ring busy, dial 4 to intrude
Table 4 SYSTEM NUMBER PLAN Note:All the functions below are from Intercom dial tone (except where noted). CodeFunction Last Number Redial ** Last Number Redial DIAL+LAST From idle, redial last number dialed Message Waiting 6 While hearing busy tone at ASI/OPX/ESL set, dial 6 to send message *6 Retrieve Message Waiting #* Cancel all Messages Waiting left at own extension Night Answer *0 Pick up night mode call ringing External Paging Operator Assistance #6+8+02-07 Record OPA message 02-07 #6+8+5+02-07 Listen to previously recorded message 02-07 #6+8+#+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedure (dial 6) Paging 1* All Call Paging 2* Page Zone 1 3* Page Zone 2 4* Page Zone 3 5* Page Zone 4 6* Page Zone 5 7* Page Zone 6 8* Page Zone 7 Removing Lines and Extensions from Service #+ext+0 Remove extension from service Save DIAL SAVE Steps for saving the last number dialed or dialing a saved number Selectable Display Messages #600-#615 Select messages 600-615 Silent Monitor #+ext+6 Activate Silent Monitor for extension dialed 6 When busy/ring busy, dial 6 to activate Silent Monitor Speed Dial 20-29 Personal Speed Dial bins (second 10 bins) 50-59 Personal Speed Dial bins (first 10 bins) 70-7999 System Speed Dial bins #20-#29 Program Personal Speed Dial (second 10 bins) #50-#59 Program Personal Speed Dial (first 10 bins) #70-7999 Program System Speed dial bins #+key From idle, program One-Touch Speed Dial key
Table 4 SYSTEM NUMBER PLAN Note:All the functions below are from Intercom dial tone (except where noted). CodeFunction DIAL+key From idle, dial Speed Dial number stored under key Split *7 Retrieve second call Time and Date #8 Set Time #9 Set Date 6 While idle, dial 6 to hear the extension number 8 While idle, dial 8 to hear the time Walking Class of Service ## Digits dialed before Walking Class of Service code Miscellaneous #+0 From attendant, set baud rate of COM ports (see page 7) 0-5 After attendant dials #+0+1 or 2, 0-5 sets baud rate (see page 7)
Table 5 ATTENDANT DISPLAYS This display... Appears when using... And shows... 0-5=300-19200 Terminal Programming Attendant has dialed ICM, #, 0,selected port to program (1 or 2), and system is asking for port speed entry 300 Terminal Programming Port speed of 300 baud selected 1200 Terminal Programming Port speed of 1200 baud selected 2400 Terminal Programming Port speed of 2400 baud selected 4800 Terminal Programming Port speed of 4800 baud selected 9600 Terminal Programming Port speed of 9600 baud selected 19200 Terminal Programming Port speed of 19,200 baud selected ABORTED Selectable Display Messages Attendant has dialed N to abort the procedure which cancels all Selectable Display Message selections ALT OPR ASSIGNED Alternate Operator Attendant just enabled Alternate Operator CANCEL ALT OPR Alternate Operator Attendant pressed MIC/DND to cancel Alternate Operator COMPLETED Selectable Display Messages Attendant has dialed Y to cancel all Selectable Display Message selections DELETE ALL MSG ? ACD/Personal Greeting/OPA Attendant/supervisor dialed ICM #68# to cancel all messages EXPD KSU FAILED Automatic Fault Reporting Shows attendant that expansion KSU has failed LINE nnn FAILED Automatic Fault Reporting Trunk circuit nnn failed MAJOR ALARM Automatic Fault Reporting Major alarm(s) has occurred in system MAJOR/MINOR ALRM Automatic Fault Reporting Both major and minor alarms have occurred in system MINOR ALARM Automatic Fault Reporting Minor alarm(s) has occurred in system NIGHT MODE OFF Night Answer Attendant pressed MIC/DND to disable Night Mode operation NIGHT MODE ON Night Answer Attendant pressed MIC/DND to enable Night Mode operation PARKED IN nn Park Attendant parked call in orbit nn STA nnn FAILED Automatic Fault Reporting Extension nnn failed
Table 6 ACD SUPERVISOR DISPLAYS This display... Appears when using... And shows... 02 X-304 1:23 Automatic Call Distribution Two calls are waiting and extension 304 has the longest waiting call (1 minute, 23 seconds) 01 L-01 3:21 Automatic Call Distribution Line 01 has one call waiting for 3:21 4=INST,7=REMOVE Automatic Call Distribution ACD Supervisor dialed ICM # and pressed DSS Console key for member extension ABORTED Selectable Display Messages ACD supervisor has dialed N to abort the procedure which cancels all Selectable Display Message selections COMPLETED Selectable Display Messages ACD supervisor has dialed Y to cancel all Selectable Display Message selections DELETE ALL MSG ? Selectable Display Messages ACD supervisor dials ICM #68# to cancel all Selectable Display Message selected by extension users
Table 7 TELEPHONE DISPLAYS This display.. Appears when using... And shows... 0,1,PK,SPD KEY Intercom, Speed Dial Options when programming Intercom Voice Announce, Group Call Pickup ringing and One- Touch Speed Dial keys A-Y,0=SPACE,Q,Z Speed Dial In the Speed Dial programming mode, user has dialed Y to program Speed Dial names A-Y,0=QZ,#=ALL Directory Dialing After dialing I, P or C for Directory Dialing, user dials * for options ACCESS DENIED Directory Dialing User tries to use company-wide directory (System Speed Dial) from a restricted phone AUTHORIZATION NO ARS User places an outside call and ARS requests an Authorization Code AUTO TIMER ON Call Timer User activates Call Timer AUTO TIMER OFF Call Timer User deactivates Call Timer B Assigned name Transfer User answered Trunk recalling from busy extension (with indicated name) after an incomplete Transfer BUSY RECALL nnn Transfer User answered Trunk recalling from busy extension nnn after an incomplete Transfer CALL FROM nnn Call Waiting, Intercom ,Hotline, Station Call Coverage Intercom call from extension nnn CALL FROM Lnn Central Office Calls, Answ. User presses a line key to answer a trunk without an assigned name CALL FROM ORBIT Park Call retrieved from Orbit CALL WAITING Call Waiting Caller (with programmed name) waiting Callers name Call Waiting, Intercom, Hotline, Station Call Coverage, Central Office CallsCall from extension or trunk with indicated name CFWD FROM nnn Call Forwarding Call forwarded from extension nnn COMPANY WIDE DIR Directory Dialing User dialed C for company-wide directory CONFERENCE CALL Conference, Privacy User established Conference or joined a call using Privacy Release Date and Time Time and Date Setting The current date and time (while the extension is idle) DELAYR,RING,LAMP Station Call Coverage User is programming ringing options for a Call Coverage key DIAL PREVIEW Dialing Number Preview User dialed * to activate Dialing Number Preview Digits Central Office Calls, Last Number Redial, Save, Speed DialDigits as trunk call dials out DIRECTORY I,P,C Directory Dialing User dials D when extension is on hook to view Directory Dialing options DND OFF Do Not Disturb User disabled DND DND ON Do Not Disturb User enabled DND
Table 7 TELEPHONE DISPLAYS This display.. Appears when using... And shows... DO NOT DISTURB Intercom, Station Call CoverageUser called extension in DND DSS LAMP FIELD Intercom, Direct Station SelectionUser pressed ICM and enabled DSS keys DSS,EXT,6,9,8 ? Call Forwarding, DSS, Selectable Display MessagesUser dialed ICM # and system shows selection options ENTER A/C CODE ARS User places an outside call and system requests an Account Code ENTER BIN # Speed Dial User is programming Speed Dial bins ENTER FEAT. CODE Speed Dial User is programming Intercom Feature in a Speed Dial bin (or under a One-Touch Speed Dial key) EXT Call Forwarding Selectable Display MessagesUser (with DSS suppressed) dials ICM # and system shows selection options F Assigned name FWD TO nnnCall Forwarding, Intercom User placed Intercom call to extension forwarded to extension nnn GROUP-R PICK-UP Group Ring User answered an outside call ringing a Ring Group (of which the user’s extension is not a member) HF CIRCUIT BUSY Intercom User tries to use Handsfree and no system Speakerphone circuits are available HOLD RECALL nnn Hold User picks up a call abandoned on Hold by extension nnn HOLD/WAIT xx/yy Transfer User is Transferring a call to a busy extension that has xx calls on Hold and yy calls camped-on (waiting) ICM ANNOUNCE ON Intercom User dialed #1 to allow incoming Intercom voice announcements ICM ANNOUNCE OFF Intercom User dialed #0 to block incoming Intercom Voice announcements ICM DIRECTORY Directory Dialing User dialed I for Intercom directory LINE [01-31,9X] Speed Dial User is programming a Speed Dial bin or One- Touch Speed dial key, and system is asking for a trunk number LINE nn Central Office Calls User placing an outside call has seized trunk nn MIKE MUTED Microphone Mute User pressed MIC/DND to mute the phone’s mic MSG. FRM. nnn Message Waiting User is viewing messages, and has Message Waiting from extension nnn Name Central Office Calls, Intercom, Hotline, Message Waiting, Station Call CoverageUser is placing a call, answering a call,or viewing a message for an extension with a programmed name NO RAM INSTALLED Directory Dialing User trying to use Directory Dialing in a system without an AUX Module
Table 7 TELEPHONE DISPLAYS This display.. Appears when using... And shows... NO SPEED DIAL Speed Dial User is trying to enter the users Personal Directory with no Speed Dial blocks assigned in programming NO. OF MSG=nn Voice Mail Compatibility User pressed MSG to check the number of Voice Mail messages waiting ORBIT RECALL nnn Park Call user parked is recalling user extension (nnn) P Assigned name Directed Call Pickup, Group PickupUser has picked up a call from extension with assigned name PARKED IN nn Park User Parks call in orbit PERSONAL DIR. Directory Dialing User dialed P for personal directory PICKUP FROM nnn Group Call Pickup User picked up a call ringing extension nnn PRIVACY Privacy Release Groups User presses line key to have privacy PRIVATE CALL Privacy Release Groups User pressed line key for trunk that has Privacy enabled by Hotline partner. Trunk normally must have Privacy released. PROGM NAME Y/N Speed Dial User is programming Speed Dial and system is asking for a name entry PROG MESSAGE Personal Greeting User is programming a Personal Greeting R Assigned name Hold, Park, Transfer User answered recalling trunk call from extension with assigned name RELEASE PRIVACY Privacy User pressed a line key to release privacy on a call where privacy was previously established RING NO ANS nnn Hold, Park, Transfer User answered trunk call recalling from extension nnn SELECTED IDLE LINE Dialing Number Preview After entering number, user pressed DIAL to place call SET DATE MMDDYY Time and Date Setting User is setting system date SET TIME HHMMSS Time and Date Setting User is setting system time SPEED DIAL BINS Speed dial User presses DIAL to program or use Speed dial Speed Dial name Speed Dial User dialing out a Speed Dial with a stored name TEL NUMBER? Speed Dial User is programming Speed Dial and the system is requesting a number UNLISTED NAME Directory Dialing User tries to access Directory Dialing, and the system has no names programmed VACANT NUMBER Direct Station Selection User has pressed an undefined DSS Console key WELCOME Initial message after system start-up or reset