Nitsuko Digital System Feature And Terminal Programming Manual

							SILENT MONITOR
To use Silent Monitor to listen to the conversation received by another extension:
1. Lift handset.
Listen for: Dial tone
2. Dial #.
Listen for: Dial tone stops
3. Dial number of extension you want to monitor.
Listen for: Busy tone
4. Dial 6.
To cancel Silent Monitor:
1. Hang up.
SPEED DIAL
To store a Speed Dial Number:
1. Lift handset.
Listen for: Dial tone
2. Dial #.
Listen for: Dial tone stops
3. Dial the Speed Dial bin number.
Personal Speed Dial bins are 50-59 and 20-29.  System Speed Dial bins are normally 700-799.
You must have Direct Trunk Access capability to store System Speed Dial numbers.
4. Dial the trunk code (e.g., 01).
From a hybrid system, you can optionally enter a trunk group code (9, 90-98).
5. Dial the telephone number.
6. Hang up.
To call a Personal Speed Dial number:
1. Lift handset.
2. Dial Personal Speed Dial bin number (20-29, 50-59).
If Speed Dial number contains a pause, you may have to press * to continue dialing.
To call a System Speed Dial number:
1. Lift handset.
Listen for: Dial tone
2. Dial System Speed Dial bin number (normally 700-799).
Listen for: Stored number dialing out
If Speed Dial number contains a pause, you may have to press * to continue dialing.
Features: Group Call Pickup - Release Key
OFF-PREMISE EXTENSION (OPX)
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							SPLIT
To Split between your active call and a call on Hold:
1. Hookflash to put current call on Hold.
Listen for: Dial tone
2. Dial * 2 to answer waiting call.
Listen for: Conversation with new caller
3. Hookflash.
Listen for: Dial tone
4. Press *.
Listen for: Dial tone stops
5. Dial 7.
You answer the call on Hold.  Your previous call now goes on Hold instead.
Repeat steps 3 - 5 to continue alternating between the calls.
TANDEM CALLS
To set up a Tandem Call:
1. Place or answer first call.
Listen for: Conversation with caller
2. Hookflash.
Listen for: Dial tone
3. Place or answer second call.
Listen for: Conversation with caller
4. Hookflash and dial *, #.
Listen for: Conversation with both parties
5. Hang up.
TRANSFER
To Transfer your call:
1. Do not hang up.
2. Hookflash.
Listen for: Dial tone
3. Dial extension number.
Listen for: Ringing
4. Wait for called party to answer, then announce call.
To transfer the call unannounced, skip this step.
If the extension you called doesn’t pick up the call, it recalls to you.  If you in turn don’t pick it up,
it rings all extensions that normally ring for the trunk.
5. Hang up.
Your Transfer goes through.
To return to your outside call (if the called party doesn’t want your Transfer):
1. Hookflash.
2. Dial * 7.
To receive a Transfer (if you get an Intercom call announcing it):
1. Stay on the line.
The Transfer goes through when calling party hangs up.
Features: Group Call Pickup - Release Key
OFF-PREMISE EXTENSION (OPX)
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							To answer a transferred call ringing your phone:
Listen for: Trunk ring
1. Lift handset.
Listen for: Conversation with caller
WALKING CLASS OF SERVICE
To use Walking Class of Service to place an outside call:
1. Lift handset.
Listen for: Dial Tone
2. Press # twice.
Listen for: Dial tone stops
3. Dial Walking Class of Service code.
Listen for: Second dial tone
4. Dial code for outside call.
You may be able to dial:
A trunk extension number (See Direct Trunk Access)
A trunk access code (e.g., 801)
Trunk group access code - 9 or 90-98 (See Line Rotaries)
Features: Group Call Pickup - Release Key
OFF-PREMISE EXTENSION (OPX)
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							OPERATOR ASSISTANCE (OPA)
Description
Available in Software Levels:
BaseAUX 
N/A
> 02.10
Operator Assistance (OPA) automatically answers calls on designated trunks and provides dialing options to call-
ers.  With OPA, callers can dial extensions and hunt groups directly, without human intervention.  OPA saves
system users call processing time and provides immediate call answering to outside callers.  Operator Assistance
provides:
•Caller Dialing Options
-  Direct dialing to any extension, ring group or ACD/UCD hunt group
-  Single-digit access to selected extensions, ring groups or ACD/UCD huntgroups
•Simultaneous call answering
•Programmable OPA messages
•Automatic attendant overflow
Caller Dialing Options
When a call rings a trunk, OPA answers the call (if programmed) and plays a pre-recorded message to the caller.
The message normally provides a company greeting and describes the options the caller may dial.  For example,
a caller may hear, Hello. You have reached XYZ Corporation.  Dial 4 for Technical Service or 5 for Sales.
The outside caller listens to the message (up to 16 seconds long) and dials accordingly.  The caller may then
dial.
1
•Leading digit 3 plus any three-digit extension, ring group or ACD/UCD hunt group number.  (In AUX
Module 
> 2.0/Base 5.0, the leading digit can be any digit from 1-9).
•A single digit for an extension, ring group or ACD\UCD hunt group.  Allowed single-digit options are 1,
2, and 4-9.
Simultaneous Call Answering
OPA can answer up to two calls simultaneously, using two separate OPA ports or three separate VMU ports.  If
all OPA or VMU ports are busy, the call queues for an idle port and the outside caller hears ringing.  If the inter-
nal extension dialed is busy, the outside caller hears a special message describing additional dialing options.
Programmable OPA Messages
The system allows the attendant to record six Operator Assistance messages, numbered 02-07.  In programming,
the system administrator can assign an incoming call to any one of these messages.  This allows OPA to answer
an incoming call and play the appropriate message to the caller.
Automatic Attendant Overflow
Operator Assistance also provides call overflow for attendants. With call overflow, an unanswered call to an at-
tendant routes to an OPA message after a programmed interval.  The caller can then use the announced options.
Hardware Requirements
Operator Assistance requires the installation of a Voice Module Unit (as the inside station module in the main
CEU) and an AUX Module (for terminal programming).  This feature is not available for AUX Module software
levels before 02.10.  The VMU provides three integral DTMF receivers (one for each port).
Features: Group Call Pickup - Release Key
OPERATOR ASSISTANCE (OPA)
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1If the caller does not dial a digit, the call rings all extensions with programmed ringing for the trunk. This is the only option
available to Dial Pulse (DP) telephone callers. 
						

							Conditions 
(A.) Operator Assistance is compatible with calling devices that meet the DTMF signaling requirements of
EIA specification RS-464.
(B.) Operator Assistance requires loop start trunks with disconnect supervision.
Default Configuration
Operator Assistance not installed.
Programming
Required Programming
Note:
After programming OPA for the first time, you must clear (erase) the OPA messages.  Refer to, To erase all
OPA messages in Feature Operation.
To have OPA answer the trunk...
➣E- Trunks, E9- Direct Trunk Termination
Terminate the trunk to extension 404.  Intercept occurs after the first ring.
➣E- Trunks, EI- Night Call Routing
To have OPA intercept incoming calls on a trunk at night only, enter extension 404.  Intercept occurs af-
ter the first ring.
To configure the OPA dialing and message options...
➣CP- Inhibit OPA Transfers to Extension (BY0:1)
Allow/deny OPA Transfers to extensions with this Class of Service. [0=allow transfer, 1=deny transfer]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣QH- OPA Configuration, OPA Group Routing
Assign the termination (destination) for each OPA access digit (1, 2, and 4-9).  Callers reach the termina-
tion when they dial the digit. The termination can be an extension, ring group or an ACD/UCD master
number.  The recorded messages (see Feature Operation below) should describe the terminations reached
by these single digits.  Don’t assign an OPA access code to an extension with BY0:1 set (1).
In AUX Module 
> 02.10, you can enter X for any OPA access digit (1-9).  When you enter X, the
digit becomes the leading digit for dialing Intercom calls.  For example, if OPA GROUP #9=X,
dialing 9304 will ring extension 304.  You cannot have single digit access to Ring Group 555.
➣QH- OPA Configuration, Line n Day and Night Message
For each trunk, indicate the message (2-7) that the caller hears after the OPA answers the trunk in the day
and night modes.
To set Automatic Attendant Overflow...
➣QC- Op. Programming, VX Overflow Ring Count
Set the number of rings after which Voice Mail overflow occurs (1-255 for VX, 0 for VAU).
➣QH- OPA Configuration, Overflow MSG for Operator (1-4)
For each operator, designate the OPA message (2-7) for overflow calls.  To disable call overflow to the
OPA, enter 0.
➣QT- System Timers, OPA Overflow Ring Control
Indicate the number of rings (3-15) before operator overflow to the OPA occurs.  This pertains only to op-
erator overflow calls.
Other Programming
➣E- Extensions, ED- Trunk Control, Ring Control
For operator overflow, designate the ringing options for each trunk.  Also, designate ring for timed-out
calls. [R=immediate ring, D=delayed ring, L=lamp only (no ring), N=night ring]
Features: Group Call Pickup - Release Key
OPERATOR ASSISTANCE (OPA)
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							➣E- Extensions, ED- Trunk Control, Access Control
For operator overflow, assign access for the lines the attendant should be able to answer.  Also, designate
access for timed-out calls. [Y=enable, N=disable]
➣E- Trunks, E3- Trunk Class of Service
Assign COS 09 to trunks that should provide the 900 Service Alert to incoming callers.
[00-27, 30 for operators]
➣KS- Programming Keys for Keysets
For operator overflow, program the types of keys that will ring the attendant. (see page 439)
➣QT- System Timers, Number of Rings Before Recall
An OPA call to an extension ring for this interval.  After this interval expires, the call rings all extensions
with ring and access for the trunk. [3-15]
Related Features
Automatic Call Distribution
An ACD supervisor can also record the OPA messages.
Central Office Calls, Answering
An OPA call rings the destination extension on the line key that corresponds to the trunk that the OPA an-
swered.  If the extension has no line key for the trunk, the call rings the extension’s loop key.
Direct Inward System Access (DISA)
To allow the DISA caller to record, erase or listen to OPA messages, enable the following in the DISA
trunk’s COS:
•Call Forwarding (BY0:6=0)
•ACD Supervisor (BY2:6=1)
Voice Mail Compatibility (Integrated Voice Messaging)
A Voice Messaging system may contend for the DTMF receivers required by Operator Assistance.  Keep
this in mind when installing both OPA and Voice Messaging in the same system.  To minimize conten-
tion, use ASI P/N 89749 for Voice Messaging.
Voice Module Unit (VMU)
Operator Assistance is provided by the VMU in AUX Module 
> 02.10.
Voice Prompting Messages
For AUX Module 
> 02.10, the VMU provides the Voice Prompting Messages.
Feature Operation
To erase all OPA messages (if you are an attendant or ACD Supervisor):
This also erases the ACD All Agents Busy message and Personal Greetings.  You must initialize
all messages after you first install the VMU.
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 68.
5. Press PGM#.
6. Dial 9.
Listen for: Dial tone
If you change your mind, dial 6 to cancel this procedure.
Features: Group Call Pickup - Release Key
OPERATOR ASSISTANCE (OPA)
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							To record an OPA message (if you are an attendant or ACD Supervisor):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 68.
5. Dial OPA message number (01-07).
Message 02 is the error message.  A caller dialing an incorrect code hears message 02.  Make sure
you program this message.
Message 00 is the ACD/UCD overflow message.  Refer to Automatic Call Distribution.
Message 01 is the All lines are busy... message.  Even though you can record message 01, the
system uses the preset All lines are busy... message instead. 
6. Wait for voice instructions, then begin recording.
You can record a message up to 16 seconds long.  The system indicates if your message is too long.
To listen to a previously recorded OPA message (from your attendant or ACD Supervisor extension):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Dial 685.
5. Dial OPA message number (00-07).
To call into the system using Operator Assistance:
1. Dial system telephone number.
2. After OPA answers your call, dial announced option:
-Dial single-digit option.
OR
-Dial 3 plus the extension number you wish to reach.
The incoming call rings the destination extension on a line or loop key (at the Trunk ring rate).  If
unanswered, an OPA call to an extension rings all extensions with ring and access for the trunk.
Features: Group Call Pickup - Release Key
OPERATOR ASSISTANCE (OPA)
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							PA G I N G
Description
With Paging, extension users may broadcast announcements to other keyset/ESL extensions and external Paging
amplifiers. Page allows a user to locate another employee or make an announcement without calling each exten-
sion individually.  
There are two types of Paging:
•Internal Page
•External Page
Internal Page
Internal Page allows extension users to broadcast announcements into seven internal Page Zones and All Call
(all zone) Page. When a user makes a Page announcement, the announcement broadcasts to all idle extensions in
the zone specified.  When a user makes an All Call Page, the announcement broadcasts to all keyset/ESL exten-
sions.  An All Call Page always overrides an internal Zone Page.  An extension can be a member of only one In-
ternal Page zone.  The Page announcement cannot be longer than 90 seconds.
Keysets can have programmable keys assigned to Page zones.  When the zone is available, the key is dark.
When the zone is in use, the key is lit.
External Page
With External Page, a user can broadcast an announcement over paging equipment connected to external Paging
ports.  When a user pages one of the internal zones, the system sends the announcement to the corresponding ex-
ternal zone as well.  All Call broadcasts over all external zones.  The system has two external ports.  In 
> Aux
Module Y2.0/Base Y5.0, the external ports are for zone 1 (main) and zone 2 (expansion).  In  versions prior to
AUX Module Y2.0/Base Y5.0, the external ports are for All Call (main) and zone 1 (expansion).
External Page requires external amplifiers and will disable the fourth trunk circuit on the first CO Module in
each CEU.  However, you connect to the PA terminals in each CEU (not the trunk).  Refer to the system Hard-
ware Manual for External Paging installation details.
Conditions 
(A.) The External Paging equipment connected to the unused trunk port must be compatible with the follow-
ing system specifications:
 Output Impedance: 600 Ohms Maximum Input: 3 dBm (1.09 V AC)
Default Configuration
All extensions broadcast and receive All Call and can Page into any zone.
Programming
Required Programming
For Internal and All Call Paging
➣CP- Inhibit Access to Page Zone 3 (BY2:4)
Allow/inhibit Paging to zone 3 for extensions with this COS. [0=allow, 1=deny]
➣CP- Inhibit Access to Page Zone 2 (BY2:3)
Allow/inhibit Paging to zone 2 for extensions with this COS.  [0=allow, 1=deny]
➣CP- Inhibit Access to Page Zone 1 (BY2:2)
Allow/inhibit Paging to zone 1 for extensions with this COS. [0=allow, 1=deny]
➣CP- Inhibit Access to All Call Paging (BY2:1)
Allow/inhibit All Call Paging for extensions with this COS. [0=allow, 1=deny]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣E- Extensions, E7- Page Zone
Assign each extension to an internal Paging zone (01-07, or 00 for All Call only).  The extension broad-
casts page announcements only for the assigned zone.  Each cabinet cannot have more than 36 phones in
any one zone.
Features: Group Call Pickup - Release Key
PAGING
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							➣E- Extensions, EF- Paging Through Telephone Speaker
For each extension, allow/block Paging announcements through the telephone speaker.
[Y=allow, N=deny]
For External Paging
➣E- Trunks, E2- Trunk Circuit Type
Program the ports used for External Paging as uninstalled (circuit type X).
➣QM- Music/Relay Control, Enable External Zone 1
With Aux Module 
> Y2.0/Base Y5.0, enter Y to have All Call and zone 1 broadcast over the main CEU
PA terminals.  In versions earlier than AUX Module Y2.0/Base Y5.0, enter Y to have only All Call broad-
cast over the main CEU PA terminals.
➣QM- Music/Relay Control, Enable External Zone 2
In Aux Module 
> Y2.0/Base Y5.0, enter Y to have zone 2 and All Call broadcast over the expansion CEU
PA terminals.  In versions earlier than AUX Module Y2.0/Base Y5.0, enter Y to have zone 1 and All Call
broadcast over the expansion CEU PA terminals.
➣QM- Music/Relay Control, External Page Music Gain 
Adjust the gain for the music that plays over the External Paging ports.
(Program the next two options for each of the four relays.)
[-12 dB loss, -6 dB loss, -3 dB loss, 0 dB, +3 dB gain, +6 dB gain]
➣QM- Music/Relay Control, Relay Control-Pageowner
Assign the Pageowner for ringer and page control.
Other Programming
➣KD- Programming Keys for DSS Consoles
Assign a key as a Paging key. [P + zone # (0-7)]
➣KS- Programming Keys for Keysets
Assign a key as a Paging key. [P + zone # (0-7)]
➣QM- Music/Relay Control, BGM on External Page Zones
Enable/disable Background music on the External Paging zones. [Y=allow, N=deny]
Related Features
Analog Station Interface (ASI) / Off-Premise Extension (OPX)
Single line (2500 type) telephones can make Page announcements. Single line telephones cannot, how-
ever, receive Page announcements.
Attendant Positions
An attendant cannot receive a Page announcement.
Background Music
The External Paging zones can also broadcast Background Music.
Call Forwarding Cancel
A Call Forwarding Cancel will cancel DNDs, Personal Greetings and Selectable Display Messages sys-
tem- wide.
Do Not Disturb
DND blocks Paging announcements.
External Alerting Devices
Under certain conditions, External Paging may also activate the external relays.
Headset Compatibility
Headset users hear Paging announcements in the headset.
Night Answer (Off-Hours Ringing)
Night ringing can broadcast over the All Call External Page port.
Peripheral Control Unit (PCU) Module
The PCU External Paging zones are in addition to the external zones provided in the CEU PA terminals.
Removing Trunks and Extensions from Service
Removing and extension from service, and then returning it to service cancels Paging.
Speed Dial
An extension can have Paging functions on a One-Touch Speed Dial key.
Features: Group Call Pickup - Release Key
PAGING
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							Tenant Service
The system sends All Call Paging to all page zones, regardless of tenant assignment.
Feature Operation
To make an All Call Page or a Zone Page:
1. Lift handset.
If you have a Page key, you can press the key and skip steps 2 and 3 below.
2. Press ICM (skip at ESL set).
Listen for: Dial tone
3. Dial Page Zone access code, as follows:
Page Zone Access Code
All Call 1*
12*
23*
34*
45*
56*
67*
78*
Listen for: Two beeps
4. Make announcement.
If the zone is busy. try later.  All Call Page overrides a Zone Page in progress.
5. Hang up.
User-Programmable Feature...
You can allow or deny Pages to your keyset.
PGM# + VP + Y(es) or N(o) + SAVE
Features: Group Call Pickup - Release Key
PAGING
N1870SWG04   Issue 1-0FEATURES   189