Nitsuko Digital System Feature And Terminal Programming Manual

							SILENT MONITOR
Description
Silent Monitor lets an extension user listen to the conversation at a busy extension.  To implement Silent Moni-
tor, an extension user just calls a busy extension and dials the Silent Monitor code.  The busy extension and their
caller have no indication of the intrusion.  There are no tones heard and there is no visual indication that monitor-
ing is occurring.  For example, Silent Monitor could help the supervisor of a service department.  The depart-
ment supervisor could listen to the questions that callers ask without disturbing the service call.
An extension in a Pickup Group can only monitor other extensions in their Pickup Group (see Group Call
Pickup).  However, an extension not assigned to a Pickup Group (00) can monitor any system extension.
CAUTION:
Silent Monitor provides no warning tones prior to Intrusion. Silent Monitor may be interpreted as an invasion of
privacy.
Conditions 
None
Default Configuration
Silent Monitor not allowed.
Programming
Required Programming
➣CP- Allow Silent Monitor (BY2:5)
Enable/Disable the ability to initiate Silent Monitor in an extension’s Class of Service. [1=allow, 0=deny]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣E- Extensions, EC- Extension Call Pickup Group
Assign the Group Call Pickup number to extensions. [01-23, 00 for no group]
Other Programming
None
Related Features
Direct Inward System Access (DISA)
Silent Monitor is not available on DISA calls.
Group Call Pickup
An extension can only monitor other extensions in their Pickup Group.  An extension not assigned to a
group (00) can monitor any system extension.
Intercom
When monitoring Intercom calls, the monitoring user hears only the conversation into the busy exten-
sion.  The monitoring user does not hear the busy extension user’s voice.
Privacy
Privacy blocks Silent Monitor.  An extension with Privacy cannot have its conversations monitored.
Features: Removing Trunks to Walking Class of Service
SILENT MONITOR
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							Feature Operation
To use Silent Monitor to listen to the conversation received by another extension:
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ESL set, skip this step, but dial # instead.
3. Dial # and the number of extension you want to monitor.
Listen for: Busy tone
4. Dial 6.
You can listen to the conversation coming into the extension you called.  You cannot hear that ex-
tension user talk.
To cancel Silent Monitor:
1. Hang up.
Features: Removing Trunks to Walking Class of Service
SILENT MONITOR
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							SPECIAL SERVICES AND OCC COMPATIBILITY
Description
The system is compatible with special long distance services such as MCI or GTE Sprint.  The system adminis-
trator can use special services to save money on long distance calls.  An extension user can access these services
in two ways:
•Manually dial the special service access and security codes (refer to the Central Office Calls, Placing feature)
•Store the access and security codes in a Speed Dial bin
When using Extension Speed Dial, the user typically stores a pause between the special service access and secu-
rity codes. The system will dial the access code and automatically wait for the second dial tone from the special
service.  When the system detects the second dial tone, it dials out the rest of the Speed Dial number.  Refer to
the Speed Dial feature for more details.
Optionally, the system administrator can store the OCC access and security codes in a System Speed Dial bin.
This allows every user quick access to the Special Service.
To ensure that a user can dial additional digits after the special service answers, each extension should have Con-
tinued Dialing.  With Continued Dialing, the telephone outputs a digit over a trunk each time the user presses a
dial pad key.  The system never turns off the dial pad.  The system administrator enables Continued Dialing by:
•Giving the extension’s Class of Service Toll Restriction Level 0
OR
•Giving the extension’s Class of Service Toll Restriction Level 1-7 an active dial pad
Conditions 
None
Default Configuration
System is always compatible with special services.
Programming
Required Programming
➣AP- Allow Active Dial Pad
For Toll Restriction Levels other than 0, enable Active Dial Pad.  This lets extension users dial additional
digits into the special service. [Y=allow, N=deny]
➣CP- Extension Toll Restriction Level (BY1:0-2)
•Toll Restriction Level 0 (dial pad always active)
•Toll Restriction Level with an Active Dial Pad (AP) enabled.
[0-7]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣E- Trunks, E2- Trunk Circuit Type
Program Special Service trunks with the correct circuit type. (see page 394)
➣QT- System Timers, Dialtone Detection Counter
Set how long the system waits for second (OCC) dial tone.  This only occurs when the system encoun-
ters a pause in a Speed Dial bin. [1-6]
Other Programming
None
Features: Removing Trunks to Walking Class of Service
SPECIAL SERVICES AND OCC COMPATIBILITY
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							Related Features
Analog Station Interface (ASI) / Direct Inward System Access (DISA) / Off-Premise Extension
(OPX)
The system always allows Continued Dialing for ASI and OPX extensions and DISA callers.
Automatic Route Selection
ARS can have digit insertion/dialing translation capabilities.  This makes selecting special services for
outgoing calls transparent to extension users.
DP and DTMF Compatibility
After a special service answers, it requires DTMF signaling. Pulse to Tone Conversion lets a user dial a
special service from a DP area.
Line (Trunk) Rotaries (Hybrid Only)
Special Services trunks should be in the same trunk rotary.  The system allows up to nine rotaries.
Speed Dial
The system does not restrict special service access and security codes stored in System Speed Dial bins.
The system always allows Continued Dialing via chaining Speed Dial bins.
Station Message Detail Recording
In the following applications, the highlighted portions of the numbers print on the SMDR report:
(OCC Local Number) + Pause + (
1+NPA+NNX+NNNN) + Pause + (Security Code)
(OCC Local Number) + Pause + (Security Code) + Pause + (
1+NPA+NNX+NNNN)
(
0+NPA+NNX+NNNN) + Pause + (Credit Card Number)
Toll Restriction
Toll Restriction may restrict the use of special services.
Feature Operation
None
Features: Removing Trunks to Walking Class of Service
SPECIAL SERVICES AND OCC COMPATIBILITY
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							SPEED DIAL
Description
Speed Dial gives an extension user quick access to frequently called numbers.  There are two types of Speed
Dial: Personal Speed Dial and System Speed Dial.  Personal Speed Dial numbers are available to individual ex-
tensions or shared by groups of extensions.  System Speed Dial numbers are available to every system user.
Systems with an AUX Module allow a maximum of 1140 bins in 57 Speed Dial blocks (20 bins in each block).
A system without an AUX Module has only 28 blocks (1-28).
The system distributes the bins between System and Personal Speed Dial.  If the system administrator chooses
two-digit System Speed Dial numbering (bins 70-79), almost all the Speed Dial numbers are for extensions.  If
the system administrator chooses three-digit System Speed Dial numbering, more bins are avilable for System
Speed Dial.  Refer to the following chart for the specifics.
Personal System Bin Numbers
Blocks Bins Blocks Bins Personal System
56
521120
10401
510
10050-59, 20-29
50-59, 20-2970-79
700-799
Note:  You can assign names to Speed Dial blocks 1-50.
Each Speed Dial number/bin can accommodate up to 16 digits, using any combination of digits 0-9 and *.
1  If a
number is longer than 16 digits, it automatically uses part of the next consecutive bin (up to a maximum of 32
digits).  For longer numbers, an extension user can also chain (link) two Speed Dial numbers together when plac-
ing a call.
System Speed Dial
System Speed Dial numbers are accessible from any extension. The extension user need only dial the Speed
Dial code or press a key, instead of dialing manually.  The system administrator can program System Speed Dial
numbers from the programming terminal. In addition, any extension user with Direct Trunk Access capability
can also store or change these numbers.
Personal Speed Dial
Each extension user has up to 20 Personal Speed Dial numbers reserved for their own use.  By pressing DIAL,
the first 16 programmable keys on a keyset become Personal Speed Dial keys.  The first ten keys are for bins 50-
59; the second six for bins 20-25.  All ESL users have dial access to the 20 Personal Speed Dial bins.  An exten-
sion user or the system administrator (from the programming terminal) can store Personal Speed Dial numbers.
With an AUX Module 
> 02.10, extensions assigned Extension Speed Dial blocks 51-57 can program Speed Dial
names just like extensions assigned blocks 6-50.  In previous software versions, you had to program names for
extensions with blocks 51-57 using the terminal or telephone programming method.  Users at extensions with
blocks 51-57 could not program names by using the normal DIAL + # + BIN or # + S + D methods.
One-Touch Speed Dial
Optionally, a keyset can have any programmable key assigned for One-Touch Speed Dial.  The user just presses
the One-Touch Speed Dial key to get Intercom dial tone and dial the stored number. (DSS Consoles can also
have One-Touch Speed Dial keys.) One-Touch Speed Dial keys allow the keyset user to store certain Intercom
features.  This simplifies often-used Intercom features -- the user just presses the key to use the feature.  The
user can store any Intercom feature that uses the digits 0-9, # and *.  Normal Personal and System Speed Dial
bins can also contain stored Intercom numbers.
Features: Removing Trunks to Walking Class of Service
SPEED DIAL
224   FEATURESN1870SWG04   Issue 1-0
1If using User Programmable Features to store a * or #, press DIAL before each * or # character you want to store.  
						

							Storing a Pause in a Speed Dial Bin
The system allows Pause commands in Speed Dial bins.  Each Pause command counts as a digit.  To store a
Pause from an extension, the user presses HOLD while programming bins.  While entering numbers from the
programming terminal, the system administrator enters P.  When the system sees a Pause, it waits a programma-
ble interval for a second dial tone.  If the system detects the second dial tone, it dials out the rest of the number.
If the system does not detect dial tone, the user must dial * to continue with the rest of the number.  Otherwise,
the system disconnects the call.  In a Dial Pulse area, the digits before the Pause are DP -- the digits after the
Pause are DTMF.  This is helpful for Special Services.  Refer to the DP to DTMF Compatibility and Special
Services Compatibility features.
Storing a Flash in a Speed Dial Bin
Available in Software Levels:
Base AUX 
> 
02.00> 
02.10
To let users access certain CO/PBX features, the system allows Flash commands in Speed Dial bins.  When the
system sees the Flash, it Flashes the line for a programmed Interval.  To store a Flash from a keyset, the user
presses MSG while programming bins.  While entering numbers from the programming terminal, the system ad-
ministrator types F.  Use QT- System Timers, Flash Response Time to set the length of the Flash interval.  
Storing a Delay in a Speed Dial Bin
Available in Software Levels:
Base AUX 
> 
02.00> 
02.10
The system also permits Delay commands in Speed Dial bins.  A Delay causes the system to wait for a pro-
grammed interval. After the interval, the system dials the rest of the bin.  You can use a Delay in lieu of a Pause,
for example, if the connected telco/PBX cannot provide second dial tone.  To store a Delay from a keyset, the
user presses DIAL while programming bins.  While entering numbers from the programming terminal, the sys-
tem administrator types D.  Use QT- System Timers, Centrex Type Feature Key Delay to set the length of the
Delay interval.
Storing a # in a Speed Dial Bin
You can also store # characters in a Speed Dial bin.  The # digits dial out as part of the stored number, unless pre-
vented by system programming.
Storing Names
Display keyset extension users and the system administrator (from the programming terminal) can assign names
to Speed Dial numbers.  The names can be up to 16 characters long.  When a display keyset user dials a Speed
Dial number, their display shows the assigned name.  Additionally, Personal and Company-wide Directory Dial-
ing use the programmed names. Storing names requires an AUX Module.  Also, only numbers in the first 50
blocks can have names.
Conditions 
(A.) When a telephone number is manually dialed the DTMF on tones = 250 mS.  When the system redials
the DTMF on tones = 135 mS.
Default Configuration
•System Speed Dial numbers are three digits long.
•All Classes of Service can use System Speed Dial.
•No Speed Dial numbers are programmed.
Features: Removing Trunks to Walking Class of Service
SPEED DIAL
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							Programming
Required Programming
➣CP- Inhibit System Speed Dial (BY0:7)
Allow/deny extensions with this COS the ability to use System Speed Dial numbers.
[0=allow speed dial, 1=deny speed dial]
➣E- Extensions, E3- Extension Class of Service
Assign Class of Service to extensions. [00-27, 30 for operators]
➣E- Extensions, EB- Personal Speed Dial Block
Assign a Speed Dial block to an extension.  Extensions can share a block, thereby sharing the Extension
Speed Dial numbers. (see page 367)
➣QD- Number of System Speed Dial Digits
Assign the number of System Speed Dial digits (2 or 3).  This allows either 10 or 100 System Speed Dial
numbers.
Other Programming
➣CP- Direct Trunk Access and Trunk Camp-On (BY2:0)
Only extensions with Direct Trunk Access capability can store System Speed Dial numbers.
[1=enable, 0=disable]
➣E- Extensions, E8- Line Access Options, Allow Line Code Dial-Up
An extension must have dial access to trunks to store trunk codes with outside Speed Dial numbers.
[Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Access Control
Speed Dial can only use trunks to which an extension has access. [Y=allow, N=deny]
➣E- Extensions, ED- Trunk Control, Call-Out Control
Speed Dial can only use trunks to which the extension has callout enabled. [Y=allow, N=deny]
➣KS- Programming Keys for Keysets
Assign programmable keys for Personal or System Speed Dial.
[System Speed Dial-enter 7 + bin #; Personal Speed Dial-enter bin # (50-59 or 20-29)]
➣QA- Number Plan, 2nd Ten Speed Dial Bin Digit
If the standard number plan is not adequate, define a new digit for the second 10 Extension Speed Dial
bins. [0-9 (Changing this also affects Call Waiting and Paging.)]
➣QA- Number Plan, 1st Ten Speed Dial Bin Digit
If the standard number plan is not adequate, define a new digit for the first 10 Extension Speed Dial bins.
[0-9 (Changing this also affects Call Parking from ASI/OPX, Paging and Speed Dial.)]
➣QA- Number Plan, System Speed Dial Access Digit
If the standard number plan is not adequate, define a new System Speed Dial access digit.
[0-9 (Changing this also affects ACD, Paging and Split.)]
➣QT- System Timers, Centrex-Type Feature Key Delay
Available in Software Levels:
Base AUX 
N/A N/A
Enter the length of the Delay interval (for the Delay option in Speed Dial bins).  [1-10]
➣QT- System Timers, Flash Response Time
Available in Software Levels:
Base AUX 
N/A N/A
Enter the length of the Flash interval (for the Flash option in Speed Dial bins).  [1-25 tenths seconds]
➣QT- System Timers, Dialtone Detection Counter
Enter the interval the system should wait for second dial tone after a Speed Dial Pause. [1-6]
➣QX- Suppress ’#’ When Speed Dialing
Allow/prevent the system from outdialing the # digit when stored in a Speed Dial bin.
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							[Y=suppress #, N=allow #]
➣SL- List Extension and System Speed Dial Numbers
List the programmed Speed Dial numbers and names.
➣SP- Programming Extension/System Speed Dial Numbers
Program Speed Dial numbers and names.
[enter trunk/trunk group # or I for intercom + telephone # + enter name (16 digits maximum)]
➣SR- Rotary Conversion (Converting Speed Dial Trunks)
Globally change the Speed Dial trunk assignments. [enter new trunk/trunk group #]
Related Features
Account Code Capability
If the system requires Account Codes, the user must enter a code after the Speed Dial number dials out.
Optionally, an extension user can store an Account Code in a Personal Speed Dial bin.
Automatic Route Selection
Speed Dial may bypass ARS routing.  Do not use the Delay option in a bin if Speed Dial calls route
through ARS.
Call Forwarding / Call Parking / Group Ring (Ring Groups) / Paging / Selectable Display
Messages / Transfer
An extension user can have these feature’s codes stored with a One-Touch Speed Dial key.
Central Office Calls, Placing
These features give extension users convenient options to dialing manually.
DP and DTMF Compatibility
If a Speed Dial number uses a DP trunk and contains a pause, Pulse to Tone Conversion can be automat-
ic.  The digits before the pause dial out DP.  The digits after the pause dial out DTMF. 
Direct Station Selection, DSS Console
If the DSS Console is predominantly for Speed Dial, it should have four consecutive Speed Dial blocks
(programmed in EB). This prevents other extension users from sharing the console’s Speed Dial num-
bers.  If these blocks were assigned to extensions, the extensions and the DSS Console share the blocks.
Reassign the extensions’ blocks to prevent this.
Direct Trunk Access / Forced Trunk Disconnect
An extension with these features can program System Speed Dial numbers.
Directory Dialing
An extension user can implement Directory Dialing instead of dialing System and Personal Speed Dial numbers.
Equal Access Compatibility
Toll Restriction does not restrict Equal Access calls placed using Speed Dial.  However, the system ad-
ministrator must enter the normally restricted Speed Dial numbers at the programming terminal.
Flash
Available in Software Levels:
Base AUX 
> 02.00> 02.10
The flash, delay, and pause features are able to be stored in Centrex Keys and Speed Dial numbers.
Group Call Pickup
Group Call Pickup cannot pick up a Ring Group call.
Intercom
A user can have an Intercom number stored at a One-Touch Speed Dial key.  If the user stores the digit 1
before the extension number, the key forces Intercom ringing at the called extension.
Last Number Redial
After using Speed Dial, the user can implement Last Number Redial to redial the number.  When chain-
ing Speed Dial numbers, Last Number Redial redials the last bin selected.
Features: Removing Trunks to Walking Class of Service
SPEED DIAL
N1870SWG04   Issue 1-0FEATURES   227 
						

							Line (Trunk) Queuing
If an extension user implements these features and hears busy tone, they can queue for a trunk.  The call
dials automatically when the user answers the Callback ring.
Line (Trunk) Rotaries (Hybrid Only)
Speed Dial bins can use trunk groups instead of specific trunks.
PBX/Centrex Compatibility
If a Speed Dial number uses a DP trunk and contains a pause, Pulse to Tone Conversion is automatic.
The digits before the pause dial out DP.  The digits after the pause dial out DTMF.  This may affect
PBX/Centrex operation.
Prime Line Selection
Prime Lines cannot use System Speed Dial.
Programmable Keys
An extension can have a programmable key for Extension and/or System Speed Dial.  However, if the
system has four-digit extension Speed Dial numbers, you cannot assign numbers above 7255 to keys.
Special Services and OCC Compatibility
The system does not restrict special service access and security codes stored in System Speed Dial bins.
The system always allows Continued Dialing via chaining Speed Dial bins.
Toll Restriction
The Extension Speed Dial numbers an extension user stores are Toll Restricted.  The Extension Speed Dial
numbers entered at the programming terminal are not.  System Speed Dial numbers are not Toll Restricted.
Feature Operation
System Speed Dial
To store a System Speed Dial Number (if your phone has Direct Trunk Access Capability):
1. Lift handset.
2. Press ICM.
Listen for: Dial tone
If you have an ASI/OPX/ESL set, skip this step.
3. Press PGM#.
Listen for: Dial tone stops
4. Dial the System Speed Dial bin number (normally 700-799).
5. For display keysets only:
-Dial 9 to begin storing a name.
Refer to Storing a Speed Dial Name below.  Go to step 6 below when you are done.
OR
-Dial 6 to go to the next step without storing a name.
6. Dial the trunk code (e.g., 01) or press line key.
From a hybrid system, you can optionally enter a trunk group code (9, 90-98).
7. Dial the telephone number.
To enter a Pause, press HOLD.
To enter a Flash, press MSG (Base  
>02.00/AUX Module >02.10).
To enter a Delay, press DIAL (Base  
> 02.00/AUX Module >02.10).
8. Hang up.
Features: Removing Trunks to Walking Class of Service
SPEED DIAL
228   FEATURESN1870SWG04   Issue 1-0 
						

							To call a System Speed Dial number (by dialing a code):
1. Lift handset.
You can preselect a trunk by pressing a line key.  If you preselect, you must press ICM instead of
DIAL before dialing a bin number
2. Press DIAL.
Listen for: Dial tone
If you have an ASI/OPX/ESL set, skip this step.
3. Dial System Speed Dial bin number (normally 700-799).
Listen for: Stored number dialing out
If Speed Dial number contains a Pause, you may have to press * to continue dialing.
If you hear busy tone, press an idle line key.  Your call dials out automatically.
1
To call a System Speed Dial number (by using a keyset Speed Dial key):
1. Lift handset.
You can preselect a trunk by pressing a line key.
2. Press Speed Dial key.
Listen for: Stored number dialing out
If Speed Dial number contains a Pause, you may have to press * to continue dialing.
If you hear busy tone, press an idle line key.  Your call dials out automatically.
1
Personal Speed Dial
To store a Personal Speed Dial number:
1. Press DIAL.
Listen for: Dial tone On
If you are programming a One-Touch Speed Dial key or an ASI/OPX/ESL extension, skip this step.
To store a number on a One-Touch Speed Dial key , go to User-Programmable features below.
2. Press PGM#.
Listen for: Dial tone stops
3.
-Dial the Personal Speed Dial bin number (50-59, 20-29).
OR
-Press the Personal Speed Dial bin key (1-16).
Your first bin key is 50; your last is bin 29.
OR
-Press One-Touch Speed Dial key.
To program a One-Touch Speed Dial key, see User-Programmable features.
4. For display keysets only:
-Dial 9 to begin storing a name.
Refer to Storing a Speed Dial Name below.  Go to step 6 below when you are done.
OR
-Dial 6 to go to the next step without storing a name.
Features: Removing Trunks to Walking Class of Service
SPEED DIAL
N1870SWG04   Issue 1-0FEATURES   229
1To do this, you must have:

Line/loop keys programmed (see KS-Programming Keys for Keysets)

Key access to outbound trunks (see E8-Key Access to Outbound Lines)

(Optional) Access to Trunk Groups (see E8-Access to Groups 90-95)