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Nitsuko Digital System Feature And Terminal Programming Manual
Nitsuko Digital System Feature And Terminal Programming Manual
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E- EXTENSIONS E9- ATTENDANT (OPERATOR) ASSIGNMENT Description Use this option to assign an attendant to an extension. This assignment is: •The extension reached when the Intercom user dials 0 (refer to the Intercom feature) •The attendant that can activate night mode Toll Restriction for the extension (if applicable)1 •The DSS Console owner (for DSS Consoles only) When programming Tenant Service, assign the same operator to each extension in the tenant group. For Automatic Ringdown, enter the ringdown destination. This only applies to ASI/OPX and ESL extensions. The destination can be a keyset, ASI/OPX, Ring Group number or ACD/UCD master extension number. The ringdown destination cannot be a trunk number. You can also use this option to assign a Private Modem (refer to the Data Products Manual). This option also ap- plies to DISA trunks. Conditions This option does not apply to Modem Pooling ports. Default Value All extensions assigned to main attendant (300). Feature Reference Automatic Ringdown Tenant Service Instructions To enter data on the PRF: 1. Enter the operator assignment for each extension on Table 3. To enter data at the programming terminal: 1. Type E9. You see: EXT 300 2. Press RETURN to program extension 300. OR Enter another extension number and press RETURN. In either case, you see: DIR TERM OR OPR EXT 3. Enter data for this option from Table 3 and press RETURN. You advance to the next consecutive extension. E- EXTENSIONS E9- ATTENDANT (OPERATOR) ASSIGNMENT 364 PROGRAMMING N1870SWG04 Issue 1-0 1An extension in a tenant group can have night mode restriction (e.g., CP-Allow Only Intercom Calls at Night [BY0:2] is 1). The restriction takes effect when the extension’s operator activates Night Answer.
E9- RING DOWN Description Use this option to enable (Y) or disable (N) Automatic Ringdown for ASI/OPX and ESL extensions. You should only do this if you have entered an Automatic Ringdown destination in E9- Attendant (Operator) Assign- ment. This option applies only to ASI/OPX and ESL extensions. Conditions None Default Value Automatic Ringdown disabled (N). Feature Reference Automatic Ringdown Instructions To enter data on the PRF: 1. For each OPX/ASI and ESL extension on Table 3, enter N (to disable) or y (to enable) Automatic Ring- down. To enter data at the programming terminal: 1. After programming E9- Attendant (Operator) Assignment, you see: RING DOWN 2. Enter Y or N for this extension from Table 3. You advance to the next consecutive extension. E- EXTENSIONS E9- RING DOWN N1870SWG04 Issue 1-0 PROGRAMMING 365
EA- UCD GROUP MASTER EXTENSION NUMBER Description Use this option to assign an ACD or UCD master extension number. When programming an ACD group, assign the master extension number to: •Each member agent •The supervisor extension •The ACD group master extension When programming a UCD group (for Extension Hunting or Voice Mail applications), assign the master exten- sion number to: •Each group member •The master extension number This option appears for DISA trunks. For DISA, use this option to assign the trunk to a rotary for outgoing calls. Refer to EA (Trunks)- Trunk Group Assignment and the Line Rotaries feature for more information. For attendants, this option shows the operator number (OP1-OP4). Conditions This option does not apply to DSS Consoles and Modem Pooling ports. Default Value Master extension number not assigned (no entry). Feature Reference Automatic Call Distribution Extension Hunting Message Center Voice Mail Compatibility (Integrated Voice Messaging) Instructions To enter data on the PRF: 1. Enter the master extension number for each extension on Table 3. To have no master, enter 300. For attendants, enter OP1-OP4. This is for reference only. To enter data at the programming terminal: 1. Type EA. You see: EXT 300 2. Press RETURN to program extension 300. OR Enter another extension number and press RETURN. In either case, you see: UCD MASTER EXT 3. Enter data for this option from Table 3 and press RETURN. You advance to the next consecutive extension. E- EXTENSIONS EA- UCD GROUP MASTER EXTENSION NUMBER 366 PROGRAMMING N1870SWG04 Issue 1-0
EB- PERSONAL SPEED DIAL BLOCK Description Use this option to assign a Speed Dial block to an extension for Extension Speed Dial. You can assign only one block to an extension, but more than one extension can share the same block. This lets the users share Extension Speed Dial numbers. Do not, however, assign an extension one of the System Speed Dial blocks. When assigning blocks, you normally assign the highest available block to the lowest extension number. Con- tinue assigning blocks in decreasing order. Review the Speed Dial feature before assigning blocks. Note: You can also assign a Speed Dial block to DISA trunks. Incoming callers can use these blocks. Conditions (A.) This option does not apply to Modem Pooling ports. (B.) If an extension’s last bin (29) has more than 16 digits, it overflows to the first bin (50) of the next con- secutive block. (C.) The system has only 57 Speed Dial blocks (1-57). Extensions with blocks from 58 and above don’t have Personal Speed Dial. Default Value •Default Assignments with 3-digit System Speed Dial: •Blocks 01-05 are for System Speed Dial. Blocks 53-57 are unassigned. Extension Block 300 301 302 303 304 through 3476 7 8 Not assigned 9 through 52 Feature Reference Speed Dial Instructions To enter data on the PRF: 1. Enter the Speed Dial block for each extension on Table 3. To assign no Speed Dial block, enter 00. When assigning blocks to Consoles (except the default console at 302), the system allocates the three next higher blocks for the DSS Console. For example, if you install a console at 310, the sys- tem allocates blocks 192-195. You must reallocate the extension blocks so there is no duplication. Also, an extension can use the block assigned to the second port of the console without duplication. To enter data at the programming terminal: 1. Type EB. You see: EXT 300 2. Press RETURN to program extension 300. OR Enter another extension number and press return. In either case, you see: SPD DIAL BLOCK 3. Enter data for this option from Table 3 and press RETURN. You advance to the next consecutive extension. E- EXTENSIONS EB- PERSONAL SPEED DIAL BLOCK N1870SWG04 Issue 1-0 PROGRAMMING 367
EC- EXTENSION CALL PICKUP GROUP Description Use this option to assign an extension to a Call Pickup Group (01-23). To assign a trunk to a Call Pickup Group, refer to E- Trunks, EC- Trunk Call Pickup Group. For DISA, refer to E- Trunks, EC- Trunk Call Pickup Group. Conditions This option does not apply to DSS Consoles or Modem Pooling ports. Default Value Extensions not assigned to Call Pickup Groups (00). Feature Reference Group Call Pickup Silent Monitor Instructions To enter data on the PRF: 1. Enter the Call Pickup Group number for each extension on Table 3. To assign no group number, enter 00. To enter data at the programming terminal: 1. Type EC. You see: EXT 300 2. Press RETURN to program extension 300. OR Enter another extension number and press RETURN. In either case, you see: CALL PICKUP GROUP 3. Enter data for this option from Table 3 and press RETURN. You advance to the Privacy Release Group prompts for this extension. E- EXTENSIONS EC- EXTENSION CALL PICKUP GROUP 368 PROGRAMMING N1870SWG04 Issue 1-0
EC- PRIVACY RELEASE GROUP Description Use this option to assign a keyset to a Privacy Release Group (01-99). Conditions None Default Value Keyset not assigned to a Privacy Release Group (00). Feature Reference Privacy Release Groups Telemarketing Dial Instructions To enter data on the PRF: 1. Enter the Privacy Release Group number for each extension on Table 3. To assign no group number, en- ter 00. To enter data at the programming terminal: 1. After programming Call Pickup Group, you see: PRVCY RLS GROUP 2. Enter data for this option from Table 3 and press RETURN. You advance to EC- Call Pickup Group option for the next consecutive extension. E- EXTENSIONS EC- PRIVACY RELEASE GROUP N1870SWG04 Issue 1-0 PROGRAMMING 369
ED- TRUNK CONTROL, RING CONTROL Description Use ED- Ring Control to set ringing options for each trunk at each keyset. The options are: •R – Immediate Ringing Phone starts ringing as soon as line key begins to flash •D – Delayed Ringing Phone starts ringing after the delayed ring interval (the line key flashes immediately). Refer to QT- System Timers, Delayed Ring Interval when setting the delayed ring interval. •L – Lamp Only (no ringing) Phone never rings (line key only flashes) •N – Night Ring Phone rings immediately at night. Phone does not ring during the day. (Refer to Night Answer, Assigned Night Answer.) Normally, program the attendant with ringing for each trunk. This gives unanswered calls and recalls at least one destination in the system. When programming Private Lines, assign ringing only for those extensions that have the Private Line. When programming Tenant Service, assign ringing only for those extensions that are in the tenant group. Conditions To copy Ring Control data from one extension to another, use the EY option. Default Value •All trunks ring (R) extension 300. •All trunks are lamp only (L) at all other keysets. Feature Reference Central Office Calls, Answering Night Answer (Off-Hours Ringing) Private Line Tenant Service Voice Module Unit (VMU) E- EXTENSIONS ED- TRUNK CONTROL, RING CONTROL 370 PROGRAMMING N1870SWG04 Issue 1-0
Instructions To enter data on the PRF: 1. For each extension, enter each trunk’s Ring Control option on Table 5. To enter data at the programming terminal: 1. Type ED. You see: EXT 300 2. Press RETURN to program extension 300. OR Enter another extension number and press RETURN. In either case, you see: RING CONTROL - - COPY? The Copy option lets you copy the key programming from another extension. 3. -To copy another extension’s keys, enter Y and the extension number. After you enter the extension number, you skip to ED- Access Control programming for this exten- sion. -To skip to Access Control programming without making an entry, press the space bar. -To program the ED- Ring Control options, type N. You see: LINES 1 TO 8 LLLLLLLL 4. Enter an option for each trunk. Press RETURN to: -Skip to the next trunk without making an entry. Your current entries don’t change. -Go to the next trunk after making a partial entry. The rest of the entries on the line don’t change. Press ESC to return to the Main Menu. After you enter data for the last trunk, you go to ED- Access Control programming for this exten- sion. E- EXTENSIONS ED- TRUNK CONTROL, RING CONTROL N1870SWG04 Issue 1-0 PROGRAMMING 371
ED- TRUNK CONTROL, ACCESS CONTROL Description Use ED- Access Control to set the access options for each trunk at each extension. If allowed in other program- ming, an extension can place and answer calls on trunks to which it has access. Keep the following features in mind when programming Access Control: •Call Parking An extension can only pick up parked calls on trunks to which it has access. •Central Office Calls, Answering and Placing Assign access for the trunks the extension should be able to answer or use for outgoing calls. •Night Answer, Assigned and Universal Assign access for the trunks the extension should be able to answer. •Prime Line Selection The extension must have access for the trunk appearing on the Prime Line key. •Private Line For each Private Line, assign access only for those extensions that have the Private Line. •Tenant Service An extension should only have access to the trunks within its own tenant group. Note: When programming Access Control for DISA trunk callers, refer to ED (Trunks)- Access Control. Conditions (A.) This option does not apply to DSS Consoles and Modem Pooling ports. (B.) To copy Access Control data from one extension to another, use the EY option. Default Value All extensions have access to all trunks (Y). Feature Reference Call Parking Central Office Calls, Answering Central Office Calls, Placing Dialing Number Preview Direct Trunk Access Night Answer (Off-Hours Ringing) - Assigned Night Answer Night Answer (Off-Hours Ringing) - Universal Night Answer Prime Line Selection Private Line Tenant Service Voice Module Unit (VMU) E- EXTENSIONS ED- TRUNK CONTROL, ACCESS CONTROL 372 PROGRAMMING N1870SWG04 Issue 1-0
Instructions To enter data on the PRF: 1. For each extension, enter Y on Table 5 for each trunk that should have access enabled. Enter N for each trunk that should not have access. To enter data at the programming terminal: 1. After programming ED- Ring Control for a trunk, you see: ACCESS CONTROL - COPY? The Copy option lets you copy the key programming from another extension. 2. -To copy another extension’s keys, enter Y and the extension number. After you enter the extension number, you skip to ED- Callout Control programming for this exten- sion. -To skip to Callout Control programming without making an entry, press the space bar. -To program the ED- Access Control options, type N. You see: LINES 1 to 8 YYYYYYYY 3. Enter an option for each trunk. Press return to: -Skip to the next trunk without making an entry -Go to the next trunk after making a partial entry Press ESC to return to the Main Menu. Your changes go into effect only if you enter data for a complete line (eight trunks). After you enter data for the last trunk, you go to ED- Call-Out Control programming for this exten- sion. E- EXTENSIONS ED- TRUNK CONTROL, ACCESS CONTROL N1870SWG04 Issue 1-0 PROGRAMMING 373