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Nitsuko Digital System Feature And Terminal Programming Manual
Nitsuko Digital System Feature And Terminal Programming Manual
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PRIVACY Description An extension with Privacy blocks incoming Intrusion (Barge-In) attempts, Silent Monitor and Call Waiting (Camp-On) signals. Privacy helps extension users that don’t want their conversations interrupted. Conditions While on an Intercom call, a user with Privacy will hear Barge-In and Call Waiting directed to the other exten- sion. However, this will not occur if the other extension also has Privacy enabled. Default Configuration Extensions do not have Privacy. Programming Required Programming ➣CP- Allow Privacy (BY1:6) Enable/disable Privacy for extensions with this Class of Service. [1=enable, 0=disable] ➣E- Extensions, E3- Extension Class of Service Assign Class of Service to extensions. [00-27] Other Programming None Related Features Attendant Positions Since the attendant is never busy for Intercom calls, the attendant always has Privacy. Call Waiting (Camp-On) Privacy blocks Call Waiting (Camp-On) tones. Intrusion (Barge-In) An extension user cannot Intrude on an extension with Privacy. Off-Hook Signaling Privacy does not block Off-Hook Signaling. Silent Monitor Privacy blocks Silent Monitor. An extension with Privacy cannot have its conversations monitored. Transfer An extension with Privacy does not hear camp-on tones when a Transferred call is waiting. Feature Operation None Features: Group Call Pickup - Release Key PRIVACY 200 FEATURESN1870SWG04 Issue 1-0
PRIVACY RELEASE GROUPS Description The system administrator can program keysets into Privacy Release Groups. When an extension is in a Privacy Release Group, the user can enter another group member’s outside call unannounced and uninvited. To join the call, the user just presses the line key. Privacy Release Groups provide simplified Conferencing on outside calls for co-workers that often must share calls. If desired, a Privacy Release Group member can prevent Privacy Release Group interruptions for their active call. This ensures that group members will not interrupt confidential calls. In addition to Privacy Release Groups, the following features also allow three-party calls: •Conference •Intrusion •Meet-Me-Conference •Tandem Calls Conditions When a Privacy Release Group member joins an outside call, it creates a three-party call. The system allows eight simultaneous three-party calls. Default Configuration No Privacy Release Groups defined. Programming Required Programming ➣E- Extensions, EC- Privacy Release Group Assign an extension to a Privacy Release Group [01-99]. ➣KS- Programming Keys for Keysets Privacy Release Group members must have line keys. (enter line #] Other Programming ➣E- Extensions, E8- Line Access Options, Key Access to Outbound Lines Privacy Release Group members must have key access to outbound trunks. [Y=enable, N=disable] ➣E- Extensions, ED- Trunk Control, Access Control A Privacy Release Group member must have access to join a conversation on a trunk. [Y=enable, N=dis- able] Related Features Conference A Privacy Release Group member cannot join a Conference call. Features: Group Call Pickup - Release Key PRIVACY RELEASE GROUPS N1870SWG04 Issue 1-0FEATURES 201
Feature Operation To join a conversation with a member of your Privacy Release Group: If the group member just placed the call, you must wait six seconds before joining it. 1. Lift handset. 2. Press line key. Listen for: Join conversation in progress To prevent a member of your Privacy Release Group from interrupting your call: This prevents members of your group from joining your call. 1. Establish call on line key. Listen for: Conversation with caller 2. Press line key for call you are on. Features: Group Call Pickup - Release Key PRIVACY RELEASE GROUPS 202 FEATURESN1870SWG04 Issue 1-0
PRIVATE LINE Description A Private Line is a trunk reserved for a single or group of keysets for placing and answering calls. A user with a Private Line knows when important calls are for them. Additionally, the user has their own trunk for placing calls that is not available to others in the system. There are three types of Private Lines: •Incoming only - The keyset has a Private Line only for incoming calls. The user cannot place a call on the Private Line. •Outgoing only - The keyset has a Private Line only for outgoing calls. The Private Line does not ring for incoming calls. •Both ways - The keyset has a Private Line for both incoming and outgoing calls. Conditions None Default Configuration No Private Lines assigned. Programming Required Programming ➣E- Extensions, E8- Line Access Options, Key Access to Outbound Lines Enable outbound access to allow the keyset user to place calls on the Private Line (if also allowed by ED programming). [Y=allow, N=deny] ➣E- Extensions, ED- Trunk Control, Ring Control Enable/disable ringing for the Private Line. Assign ringing only for those extensions that have the Pri- vate Line. [R=immediate ring, D=delayed ring, L=lamp only (no ring), N=night ring] ➣E- Extensions, ED- Trunk Control, Access Control Assign access for each Private Line. Assign access only for those extensions that have the Private Line. [Y=allow, N=deny] ➣E- Extensions, ED- Trunk Control, Call-Out Control Enable call-out if the extension user should be able to place calls on the Private Line. Enable callout only for those extensions that have the Private Line. [Y=allow, N=deny] ➣E- Trunks, E2- Trunk Circuit Type Program correct circuit type for Private Lines. (see page 394) ➣KS- Programming Keys for Keysets Assign the Private Line to a programmable key. Assign the key only on those extensions that should have the Private Line. [enter line #] Other Programming ➣NP- Programming Names and Messages Assign names to incoming Private Lines. The name displays after a display telephone user answers a call on the Private Line. [16 digits maximum] Features: Group Call Pickup - Release Key PRIVATE LINE N1870SWG04 Issue 1-0FEATURES 203
Related Features Direct Station Selection, DSS Console The Attendant and DSS Consoles can have keys assigned as Private Line keys. Automatic Handsfree If the system has Automatic Handsfree, an extension user can answer the Private Line by pressing the line key. Automatic Route Selection / Toll Restriction The system applies the same ARS and Toll Restriction to Private Lines as it applies to other trunks. Call Forwarding An extension user cannot forward a Private Line. If you need to forward private calls, consider using a Direct Inward Line with restricted access. Call Parking An extension must have access to a Private Line to be able to pick it up from a Park Orbit. Direct Inward Line (DIL) A DIL is a trunk that directly rings an extension, ACD group, UCD group or Ring Group. This feature al- lows Call Forwarding whereas Private Line does not. Extension Hunting Private Lines do not initiate hunting unless transferred. Group Ring (Ring Groups) Private Lines can activate Group Ring, if programmed. Hold A Private Line placed on Hold and forgotten recalls the extension that placed it on Hold. If still not picked up, it also recalls those extensions that share it (if any). Last Number Redial / Save / Speed Dial An extension user can have these features dial out on a Private Line. Line (Trunk) Rotaries (Hybrid Only) Avoid including Private Lines in trunk rotaries. This maximizes their availability to those extensions that have the Private Line. Night Answer (Off-Hours Ringing) Night Answer can redirect Private Lines at night (off hours). Prime Line Selection A keyset user can have Prime Line Selection simplify placing and answering calls on their Private Line. Privacy Release Groups To ensure privacy on Private Lines, avoid putting them in Privacy Release Groups. Features: Group Call Pickup - Release Key PRIVATE LINE 204 FEATURESN1870SWG04 Issue 1-0
Toll Restriction Toll Restriction works normally on Private Lines. Transfer A keyset user can Transfer a Private Line to any extension. The destination extension does not need ac- cess to the Private Line. If unanswered, the Private Line only recalls to the Transferring extension and the extensions that share it. Feature Operation To answer a call on your Private Line: Listen for: Trunk ring 1. Lift handset. 2. Press Private Line key. Listen for: Conversation with caller To place a call on your Private Line: 1. Lift handset. 2. Press Private Line key. Listen for: Dial tone 3. Dial number. Features: Group Call Pickup - Release Key PRIVATE LINE N1870SWG04 Issue 1-0FEATURES 205
PROGRAMMABLE KEYS Description Each keyset has programmable keys. Programmable keys simplify placing calls, answering calls and using cer- tain features. The system administrator can customize the function of the programmable keys from the program- ming terminal. The chart below shows the programmable key functions and their corresponding features. KeyFeature Extension Speed Dial Feature Fixed Loop Group Pickup Hotline Line Orbit Page Record Station Pickup Switched Loop System Speed Dial TimerSpeed Dial Centrex Feature Keys Central Office Calls Group Call Pickup Hotline Central Office Calls Call Parking Paging Voice Mail Compatibility Call Coverage Central Office Calls Speed Dial Call Timer On keysets, some programmable keys may have two additional functions. Keys 1-16 become Speed Dial keys when the user presses DIAL. Keys 1-15 become DSS keys when the user presses ICM. Refer to the Speed Dial and Direct Station Selection, Extension features for the specifics. Conditions None Default Configuration •The keyset has keys 1-16 assigned as line keys for trunks 1-16. Programming Required Programming ➣KS- Programming Keys for Keysets Assign a keyset’s programmable keys. (see page 439) Other Programming Refer to the individual features. Related Features Speed Dial An extension can have a programmable key for Extension and/or System Speed Dial. However, if the system has four-digit extension Speed Dial numbers, you cannot assign numbers above 7255 to keys. Features: Group Call Pickup - Release Key PROGRAMMABLE KEYS 206 FEATURESN1870SWG04 Issue 1-0
Feature Operation Using Your Programmable Keys Refer to the individual features for the specifics. 01870L4 (I) When you press DIAL, keys 1-16 change to Speed Dial bin keys. When you press a key (1-16) you activate the feature assigned to the key. When you press ICM, keys 1-15 change to Direct Station Selection and Busy Lamp Field keys. 55 56 57 58 5950 51 52 53 54 1 2 3 4 56 7 8 9 10 11 12 13 14 15 16 11 12 13 14 15 1 2 3 4 56 7 8 9 10 20 21 22 23 2425 Features: Group Call Pickup - Release Key PROGRAMMABLE KEYS N1870SWG04 Issue 1-0FEATURES 207
RELEASE KEY Description The last button on the DSS Console is the RLS (Release) key. The keyset user or attendant can press this key to disconnect a call, instead of hanging up the handset. The Release Key is a convenience if the user is in the hand- set mode and wants to immediately place another call. If the keyset is in the headset mode (and is not an attendant), the HF key functions as the Release key. While in the headset mode, attendants must use the RLS key to hang up calls. Conditions None Default Configuration Key 80 on the DSS Console is always the RLS (Release) key. Features: Group Call Pickup - Release Key RELEASE KEY 208 FEATURESN1870SWG04 Issue 1-0
Programming Required Programming ➣E- Extensions, EF- Headset Mode Enable headset mode for each keyset that has a headset. On non-attendant keysets, the HF key becomes the Release key. [Y=enable, N=disable] Other Programming ➣KD- Programming Keys for DSS Consoles Assign consoles to extensions and program DSS Console keys. (see page 435) Related Features Automatic Fault Reporting/Remote Maintenance The attendant can use the RLS key on the DSS Console to clear the alarm display. Headset Compatibility If a non-attendant keyset is in the headset mode, the HF key functions as the Release key. Attendants must use the RLS key to hang up calls. Feature Operation To disconnect the call you are on: 1. Press RLS on your DSS Console. Features: Group Call Pickup - Release Key RELEASE KEY N1870SWG04 Issue 1-0FEATURES 209