Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
3.09 ATTENDANT CALL FORWARD SETUP AND CANCEL 
Description 
This feature allows the Attendant to set up, review and cancel call 
forwarding for any extension. The extension for which the Attendant 
sets up forwarding need not have any of the call forwarding features in 
its Class Of Service (COS). The Attendant may also set up call forward- 
ing from the extension to the Attendant. 
Conditions 
The extension to which the calls are forwarded must not have Option 
234 (Never a Forwardee) in its COS. 
Programming 
None 
operation 
To set up Call Forwarding (to internal number), enter the following in 
sequence: 
FUNCTION 
A-l-r FUNCTION 
STATION 
(dial the extension number) 
CALL FWD 
(enter the desired call forward destination extension number) 
ALWAYS (or NO ANSWER or ON BUSY or BUSY/NO ANS) 
To set up Call Forwarding (to external number) enter the following in 
sequence: 
FUNCTION 
ATT FUNCTION 
STATION 
(dial the extension number) 
CALL FWD 
(enter the desired call forward destination speed call number) 
ALWAYS (or NO ANSWER or ON BIJSY or BUSY/NO ANS) 
To review Call Forwarding for an extension: 
a 
Press the following keys, in this sequence: 
FUNCTION 
ATT FUNCTION 
STATION 
(dial the extension number) 
CALL FWD 
To cancel Call Forwarding for a single extension: 
Page 3-9  
						

							Features Description 
0 Press the following keys, in this sequence: 
FUNCTION 
ATT FUNCTION 
STATION 
(dial the extension number) 
CALL FWD 
CANCEL 
Page 3-10  
						

							Features Description 
3.10 ATTENDANT CALL SELECTION: LDN, RECALL, INTERNAL 
Description 
The Attendant Console has up to 10 call selection positions; one is for 
RECALL, one for Internal calls, and the remaining keys are for Listed 
Directory Plumbers (LDN). Each LDN key can represent a different di- 
rectory number for the system. LDN, Recall, and Dial 0 keys all appear 
as softkey features when the console is receiving an incoming call. 
This feature allows the Attendant to answer calls either in the order in 
which they arrive at the console, or by selecting a specific call type. As 
calls arrive at the console, they are queued and the ANSWER LED 
flashes The Attendant may answer the first call in the console queue 
by pressing the ANSWER key, or may select a call of a specific type by 
pressing the appropriate softkey. The ANSWER LED continues to flash 
as long as there are calls in the queue. Ten incoming call indicators 
are provided, identifying the following call types: 
RECALL - recalls. 
LDN l-9 - These keys may be assigned to call types (see CALL 
REROUTING) or incoming trunks. See ATTENDANT 
LDN KEYS and PROGRAMMABLE LDN NUMBERS for 
further information. 
Internal - calls directed to the console’s directory number 
(this is one of the LDN positions). 
Dial 0 - calls directed to the console (caller dialed 0) (this is 
one of the LDN positions) 
Priority Dial 0 - 
calls directed to the console from stations whose 
COS option assigns them priority when they dial 0 
to access the console (this is one of the LDN posi- 
tions) 
Conditions 
Assignment of call types and trunks to LDN keys is arbitrav. All trunks 
may be on one key, or they may be distributed across any number of 
keys as required. 
Programming 
See PROGRAMMABLE LDN KEYS. 
Operation 
To answer the first call in the Attendant queue: 
0 Press the ANSWER key - the tone ringer stops, the LED asso- 
ciated with the call type lights steadily, the SOURCE display 
shows the number of the calling trunk or extension and the 
Page 3-11  
						

							Features Description 
Attendant is connected to the calling party. 
To answer a specific call type: 
0 Press the softkey associated with the desired call type - the 
tone ringer stops, the ANSWER LED lights steadily, the SOURCE 
display shows the number of the originating party, and the 
Attendant is connected to the calling party. 
Page 3-42  
						

							Features Description 
3.11 ATTENDANT CALLED AND CALLING NAME, NUMBER, CDS, CGR DISPLAY 
Description 
The Attendant Console will display the digits dialed from the console 
as they are dialed. After the digits are dialed, the name (if available - 
see below), Class Of Restriction (COR), and Class Of Service (COS) 
associated with the dialed digits will also appear on the console 
display. 
Conditions 
The calling or called name is displayed only if a name has previously 
been programmed by the SUPERSET LOTM set user. 
Programming 
None 
Operation 
None - The completion of dialing by the attendant results in the 
information appearing on the console LCD display. The information is 
displayed in the same manner when the attendant answers a calling 
wW. 
Page 3-13  
						

							Features Description 
3.12 ATTENDANT CALL SPLITTING AND SWAPPING 
Description 
During the setting up of a call between two parties, the attendant may 
require to speak to both parties, or to speak privately with either of the 
parties. This can be accomplished by the use of the CONF, SOURCE, 
and DEST softkeys. 
Conditions 
None 
Programming 
None 
Operation 
Establish a 3-party conference via the CONF softkey - the attendant 
may now speak to both parties. 
Press either the SOURCE or DEST key to split the call and talk to either 
party privately. The Attendant may alternate between the parties by 
one of the two keys, as required to select the other party. 
Press the RELEASE key to disconnect the Attendant from the con- 
ference, leaving the two parties connected. 
Press the CANCEL key to drop the conference, disconnecting both 
parties from the Attendant, and leaving the console in idle mode. 
Page 3-14  
						

							Features Description 
3.13 ATTENDANT CALLS FORWARDED ON NO ANSWER 
Description 
Incoming calls, or recalls to the Attendant which are not answered 
within a predetermined time-out period are routed to the NIGHT 1 
routing point (if there is one). 
See CALL REROUTING. 
Conditions 
None 
Programming 
Select COS Option 107 (Attendant Automatic Call Forward - No An- 
swer) for the console. 
Set the time-out period via COS Option 118 (Attendant Automatic Call 
Forward - No Answer Timer); the default time is 30 seconds. 
Enter a NIGHT1 routing point for the appropriate call types via CDE 
Form 19 (Call Rerouting Table). 
For Non-Dial-In Trunks, enter the required NIGHT1 answer point into 
CDE Form 14 (Non-Dial-In Trunks). 
Operation 
None 
Page 3-15  
						

							Features Description 
3.14 ATTENDANT CALLS WAITING DISPLAY 
Description 
The Attendant Console may have calls from outside trunks and exten- 
sions queued that are waiting to be answered. The total number of 
calls in the queue will be displayed in the CW (Calls Waiting) area of 
the display located in the top right corner of the LCD display. The 
console tone ringer will ring and the ANSWER LED will flash, if 
the 
console is idle and calls are in the CW queue. 
Conditions 
If there are no calls in the Calls Waiting queue, there will be nothing in 
the CW area of the LCD display. 
Programming 
Enable COS option 106 (Attendant New Ca%Tone) and the console will 
give a short tone each time a call is added to the CW queue. 
Operation 
See ATTENDANT CALL SELECTION and/or ATTENDANT HOLD SLOTS for 
operational details. 
N.otes: 1. When the console is idle, the console tone ringer will ring 
if calls are waiting to be answered. 
2. When the console is busy and COS option 106 is not 
enabled, a call is added to the CW queue but there is no 
tone indication at the CONSOLE. 
Page 3-16  
						

							Features Description 
3.15 ATTENDANT CAMP-ON 
Description 
This feature allows the Attendant to connect calls to a busy extension 
or trunk for automatic completion when the called busy party becomes 
free. When a call is camped on to an extension, the called extension 
only will hear a burst of camp-on tone indicating the existence of a 
camped-on call. If the camped-on call is from a trunk, two bursts of 
Camp-On tone are given; if from an extension, a single burst of tone is 
given. 
Conditions 
Calls that are not completed within the camp-on time-out will reca!l to 
the console. 
If Music on Hold is provided, the camped-on party will hear music until 
the called party answers or the call recalls to the console. 
If COS Option 301 (Camp-On) is not selected for the trunk, an attempt 
to camp a call onto a busy extension will result in the call being 
disconnected when the console RELEASE key is pressed. 
Extensions with COS Option 216 (Data Security) selected may have a 
call camped on, but the extension will not receive the camp-on tone. 
If the called party is on hold (with Music on Hold providedj when the 
camp-on is initiated, the music is removed while the camp-on tone is 
applied. 
Programming 
Select COS Option 301 (Camp-On) for the trunk. 
Select COS Option 117 (Attendant-Timed Recall - CAMP ON) to set the 
time-out period (default time is 30 seconds). 
Operation 
To camp a call onto a busy number: 
@ 
Press the RELEASE key - this automatically camps on the call- 
ing par& to the busy number. 
Page 3-17  
						

							Features Description 
3.16 ATTENDANT CCSA ACCESS 
Description 
The Attendant may access the Common-Controlled Switching Ar- 
rangement (CCSA) trunks. For further information, see ATTENDANT 
DIRECT TRUNK ACCESS, and CCSA. 
Conditions 
None 
Programming 
None 
Operation 
See ATTENDANT DIRECT TRUNK SEL.ECT. 
Page 3-18