Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
3.17 ATTENDANT CONFERENCE 
Description 
This feature allows the Attendant to enter into a conference with the 
destination party and the source party of a call. The Attendant may 
also initiate a 3-party conference call. When the Attendant is in a 
conference, a periodic warning beep may be heard by all parties (if the 
option is enabled). 
Conditions 
None 
Programming 
There is no programming required to enable Attendant Conferences. 
To enable Attendant conference warning beeps, select System Option 
1 Cl (Attendant Conference Beeps). 
Operation 
To enter into a conference with the source and destination parties, 
press the CONF softkey. 
To initiate a conference, do the following: 
l Dial the first party and establish a connection. 
0 
Dial the second party and establish a connection. 
l Press the CONF softkey. 
a 
The three parties are now in a conference. 
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							Features Description 
3.18 ATTENDANT CONSOLE LOCKOUT 
Description 
The Attendant can enter an access code to restrict the capabilities of 
the Attendant Console. When the console is locked out, the following 
restrictions take effect: 
- no outgoing trunk calls can be made 
- there is no Attendant function access. 
The Attendant Console may still be used to initiate internal calls, and 
to answer incoming trunk calls 
The console may be locked out at any time by the Attendant. 
Conditions 
None 
Programming 
Assign an access code to Feature 17 (Console Lockout Access Code). 
Operation 
To lock out the console, enter the Console Lockout access code. , 
To return the console back to normal operation, re-enter the code. 
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							Features Description 
3.19 ATTENDANT DATE AND TIME DISPLAY 
Description 
The SX-200@ DIGITAL PABX continually displays the time of day on the 
left-hand portion of the status line of the Attendant Console LCD 
display. When the console is idle, the date (month, day, year) is also 
displayed. The displayed time is used by Message Waiting, Traffic 
Measurement, SMDR, SUPERSET qTM sets, and other features. The time 
may be displayed in 12- or 24-hour format. 
Conditions 
Some traffic measurements may be lost with a date change. 
Programming 
Ifa-hour time display is required, no clock options are required. 
If 24-hour time display is required, select System Option 01 (24-Hour 
Clock). 
Operation 
To set Time-of-Day, enter the following in order: 
FUNCTION 
ATT FUNCTION 
SET TIME 
(enter the desired time) 
SET (or PM) 
To set date, enter the following in order: 
FUNCTION 
All- FUNCTION 
SET DATE 
(enter the desired date) 
SET 
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							Features Description 
3.20 ATTENDANT DESTINATION KEY 
Description 
This feature allGws the Attendant to press a softkey (DEST) to speak to 
the destination party 
Gf a Call. 
The destination party’s extension number, COS, and COR are displayed 
on the second line of the console’s LCD display. 
Conditions 
This softkey will only appear when the Attendant Console is connected 
to a multi-party call. 
Programming 
None 
operation 
Press the DEST softkey - the console is connected to the destination 
paw. 
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							Features Description 
3.21 ATTENDANT DIRECT TRUNK SELECT 
Description 
The console (or test line) may be used to directly access (seize) a 
trunk for maintenance or operational procedures. 
Conditions 
None 
Programming 
None 
Operation 
To check the current status of a trunk, enter the following softkeys: 
FUNCTION 
ATT FUNCTION 
TRUNKS 
(enter the desired trunk number) 
STATUS 
EXIT 
To select a trunk for Attendant access only, enter the following soft- 
keys: 
FUNCTION 
ATT FUNCTION 
TRUNKS 
(enter the desired trunk number) 
ATT ACCESS 
To force-release a non-idle trunk for Attendant access, enter the 
following softkeys: 
FUNCTION 
ATT FUNCTION 
TRUNKS 
(enter the desired trunk number) 
Al-l- ACCESS 
FORCE RLS 
To release a trunk from Attendant access, press the RELEASE key. 
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							Features Description 
3.22 ATTENDANT DISA CODE SETUP ENABLE 
Description 
This option allows the Attendant to change the Direct inward System 
Access (DISA) security code that a cailer must dial to access the 
system. 
Conditions 
The DISA code cannot conflict with the numbering plan. 
The DISA code is limited to a maximum of five digits. 
The DISA code cannot be displayed. 
An Attendant cannot delete the DISA code; it may only be deleted via 
CDE Form 02 (Feature Access Codes). See Section MITL9108-093-210- 
NA, Customer Data Entry for further details. 
Programming 
Select COS Option 103 (Attendant DISA Code Setup) for the console. 
Operation 
To change the DISA access code, enter the following softkeys: 
FUNCTION 
A-I-T FUNCTION 
MORE... 
DISA CODE 
(enter a new DISA access code) 
SET 
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							Features Description 
3.23 ATTENDANT DISPLAY AND SETUP OF SUPERSET qTM SET MESSAGES 
Description 
There are eight default and seven programmable SUPERSET qTM mes- 
sages for use on the SUPERSET qTM LCD displays. The Attendant may 
read the currently displayed message on a specific SUPERSET@ set, 
read ali of the available messages, and set up any of the messages to 
be displayed on any SUPERSET qTM set. 
Conditions 
None 
Programming 
None 
Operation 
To read all of the available messages, enter the following keys in 
order: 
FUNCTION 
Al-r FUNCTION 
STATIONS 
(enter a SUPERSET 4TM,extension) 
SET UP MSG 
The messages will appear at the start of the second line on the 
console’s LCD display. All of the available messages can be 
read by pressing the NEXT softkey. An OFF softkey is presented 
for the message currently displayed (if any) on the specified 
SUPERSET JTM set. All other messages will result in an ON 
softkey being presented. 
To set up or remove a message from a SUPERSET qTM set, enter the 
same keys as above in the same order, and press the ON or OFF 
softkey as required. 
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							Features Description 
3.24 ATTENDANT DO NOT DISTURB (DND) SETUP AND CANCEL 
Description 
The Attendant may set up or cancel Do Not Disturb (DND) for an 
extension. 
Conditions 
None 
Programming 
None 
Operation 
To set up Do Not Disturb on an extension, press the following keys: 
FUNCTION 
A-l-T FUNCTION 
STATIONS 
(enter the extension number) 
NO DISTB 
EXIT 
or 
FUNCTION 
GUEST ROOM 
(enter the extension/room number 
NO DISTB 
EXIT 
To cancel Do Not Disturb on an extension, press the same keys in the 
same order. 
To set up or cancel Do Not Disturb while talking to an extension, 
toggle the NO DISTB softkey. 
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							Features Description 
3.25 ATTENDANT EXTENSION BUSY-OUT 
Description 
This feature allows the Attendant to busy out any extension (the 
extension cannot originate or receive any calls), and to remove the 
busy-out condition. If the Attendant dials the number of a busied-out 
extension, the console will display the extension number and “BSY 
OUT” in the Destination display and the Attendant will receive reorder 
tone. 
Conditions 
If the extension is idle when the Attendant dials the busy-out code, the 
extension will be busied-out immediately. 
If the extension is engaged when the Attendant dials the busy-out 
code, the extension is busied-out as soon as the extension becomes 
idle or Handsfree Idle. 
If the extension has “Call Forwarding - Busy” or “Call Forwarding - 
Follow Me” set up, the forwarding will occur. 
If an extension has Call Forwarding in effect, and the extension for- 
warded to has been busied-out, the calling extension receives reorder 
tone. 
If the extension is a member of a hunt group, all calls to the hunt 
group will bypass the busied-out extension. 
Programming 
Select COS Option 112 (Attendant Station Busy-Out). 
Operation 
To busy out an extension press the following keys: 
FUNCTION 
Al-T FUNCTION 
STATIONS 
(enter the extension number) 
BUSY OUT 
SET 
To remove the Busy-Out Condition on an extension, enter the follow- 
ing keys: 
FUNCTION 
ATT FUNCTION 
STATIONS 
(enter the extension number) 
BUSY OUT 
CLEAR 
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							Features Description 
3.26 ATTENDANT FLASH OVER TRUNK 
Description 
The Attendant may flash on a CO trunk by pressing the FLASH key. 
After the flash the attendant may dial as required. 
Conditions 
The attendant may flash on outgoing trunks. 
The attendant may dial a maximum of 2fi digits after a flash. 
The flash duration is approximately 200 ms. 
Programming 
None 
Operation 
While the attendant is connected to an outgoing trunk: 
l Press the FLASH softkey. 
0 
Dial as required. 
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