Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
TABLE 2-3 
PROGRAMMABLE FEATURE ACCESS CODES 
Number Feature Name 
Paragraph 
01 Account Code Access 4.03, 5.03 
02 Auto-Answer Activation 4.75 
03 Call Forwarding - Busy 5.05, 5.25 
04 Call Forwarding - Don’t Answer 5.09, 5.25 
05 Call Forwarding - Busy/Don’t Answer 5.06, 5.25 
06 Call Forwarding - Follow Me 5.07, 5.25 
07 Call Forwarding - I’m Here 5.08, 5.25 
08 Dial Call Pickup 5.19 
09 Directed Call Pickup 5.20 
10 Do Not Disturb 5.23 
11 Extension General Attendant Access 4.26, 5.34 
12 Paging Access to Default Zone(s) 5.41 
13 Paging Access to Specific Zones 3.39, 5.41 
14 TAFAS - Any 5.48 
15 TAFAS - Local Tenant 5.48 
16 Hold Pickup Access (Attendant Hold Slots) 
3.39 
17 Console Lockout Access Code 3.18 
18 Mainrenance Function (Test Line) 6.13 
19 Direct inward System Access 4.32 
20 Callback Busy (Single Digit) 5.13 
21 Call Hold 5.10 
22 Call Hold Retrieve (Local) 5.10 
23 Call Hold Retrieve (Remote) 5.10 
24 Abbreviated Dial Access 3.06, 4.02, 5.02 
25 Clear All Features 5.17 
26 SUPERSET 4 Set Loopback Test 4.76 
27 Tone Demonstration 4.82 
28 RESERVED 
29 RESERVED 
30 Executive Busy Override (Single Digit) 3.05, 4.75, 4.76 
31 Automatic Wake-up 4.09 
32 Call Park 5.11 
33 Node ID 4.59 
34 Maid In Room 4.70 
35 SUPERSET 4TM Set Room Status Display 4.76 
36 Direct To ARS 4.33, 4.93 
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							Features Description 
2.94 Each feature is described in four subparagraphs as follows: 
Description This subparagraph gives a brief description of the 
feature. 
Conditions The conditions and limitations of the feature are 
described in this subparagraph. 
Programming The required system programming steps are listed 
in this subparagraph. 
Operation This subparagraph describes the operations which 
the end user must perform to use this feature. 
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							Features Description 
3. ATTENDANT FEATURES 
3.01 All features provided by the SX-200@ DIGITAL PABX which ap- 
ply to the Attendant Console are described in the following 
paragraphs. Attendant functions are performed by the LCD Console, 
which has a 4-line, 80-character Liquid Crystal Display (LCD) display, 
and a keyboard with an extensive range of operational key groups to 
perform a wide variety of different functions. 
Information presented on the four lines of the LCD display includes: 
l Date (if idle), or call source data, and time/call waiting indica- 
tion 
l Call destination data 
l Softkey labels (FI-F5) 
l Softkey labels (F6-FO). 
When the console is used for Customer Data Entry, the CDE forms are 
displayed on the LCD. 
More detailed information on the Attendant Console may be found in 
Section MITL9108-093-315-NA, Attendant Console Description. 
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							Features Description 
3.02 ATTENDANT ABBREVIATED DIAL PROGRAMMING, ACCESS 
Description 
This feature allows the Attendant to program system abbreviated dial 
numbers from the Attendant Console. The Attendant has the option of 
making abbreviated dial numbers confidential. Optionally, the attendant 
can also view other Attendants’ confidential abbreviated dial numbers. 
Conditions 
None 
Programming 
To allow abbreviated dial programming, select COS Option 411 
(Attendant Abbreviated Gial Programming) for the console. 
To allow access to confidential abbreviated dial numbers, select COS 
Option 110 (Attendant Abbreviated Dial Confidential Number Display) 
for the console. 
Operation 
To program an abbreviated dial number, press the following keys: 
FUNCTION 
ATT FUNCTION 
ABB DIALING 
(enter the new access code for the external number) 
ENTER 
PRIVATE (only if this is to be a confidential number) 
(enter the external number in its entirety) 
SET 
EXIT 
To view confidential abbreviated dial numbers, enter the following: 
FUNCTION 
Al7 FUNCTION 
ABB DIALING 
(enter the access code for the external number) 
EXIT 
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							Features Description 
3.03 ATTENDANT ALARM READOUT 
Description 
The Attendant Console can display the alarm codes presently active in 
the system. The Attendant can cause a readout of the alarm messages 
one by one using the softkeys. The message indicates the fault and its 
location. 
Conditions 
For the Attendant to access the alarms, the following must be true: 
- there must be no other console accessing alarms 
- there must be no console or maintenance terminal accessing 
maintenance 
- there must be no console or maintenance terminal accessing 
CDE 
- 
there must be no current Test Line access. 
Programming 
Select COS Option 102 (Attendant Display of System Alarms) for the 
console. 
Operation 
To obtain an alarm readout, press the following keys in order: 
FUNCTION 
ALARM 
MORE 
CANCEL 
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							Features Description 
3.04 ATTENDANT BELL-OFF 
Description 
This feature enables the Attendant to mute the console ringer. Incom- 
ing calls will be indicated by a flashing Answer Key LED and LDN 
softkeys displayed on the console. When the console ringer is dis- 
abled, “BELL OFF” appears on the second line of the console LCD 
display. 
Conditions 
The system defaults this feature to “bell on” upon system power-up. 
Programming 
Select COS Option 100 (Attendant Bell-Off) for the console. 
Operation 
To disable the console ringer, enter the following softkeys: 
FUNCTION 
BELL OFF 
To enable the console ringer again, do the same. 
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							Features Description 
3.05 ATTENDANT BUSY OVERRIDE 
Description 
This option allows the attendant who encounters a busy connection, to 
override the connection and enter the call. Before the Attendant enters 
the connection, all parties in the call hear an 800 ms burst of warning 
tone, after which the Attendant is connected to the call and the 
warning tone continues for a further 200 ms. A single 200 ms burst of 
warning tone is repeated every 6 seconds for the duration of the 
override. If the call cannot be overridden, reorder tone is returned, and 
the console LCD displays “CANT”. 
Optionally, the Attendant may override to a SUPERSET@ Call Announce 
Port rather than cutting into the call. 
The Attendant may program abbreviated dial numbers terminating with 
“*5”. These abbreviated dial numbers will announce over SUPERSET@ 
Call Announce Ports. See ABBREVIATED DIAL in this Section. 
Conditions 
If a call includes an extension with either Option 216 (Data Security) or 
Option 238 (Override Security) in its COS, no party in the call can be 
overridden (the OVERRIDE softkey will not appear - see ‘Operation’). 
Override can only be performed on an established (talking) call. 
Override cannot be performed on an attempted trunk group access. 
A call cannot be overridden by two parties simultaneously. 
Programming 
Select COS Option 500 (Override) for the console. 
Assign an access code to Feature 30 (Executive Busy Override). 
To allow the Attendant to override to SUPERSET@ Call Announce Ports, 
select COS Option 501 (Override Announce) for the console. 
Operation 
Having reached a busy number: 
Press and hold down the console OVERRIDE softkey - all parties in the 
connection hear the warning tone; the Attendant is connected to the 
call, as long as the key is depressed. 
Release the OVERRIDE softkey - the Attendant is released from the 
call. 
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							Features Description 
3.06 ATTENDANT CALL ANNOUNCE 
Description 
This feature allows the attendant who encounters a busy connection to 
a SUPERSET qTM set to announce the call over the set’s Call Announce 
port, without intruding into the call. The Attendant can converse with 
the called party through the set’s speaker and microphone, while the 
call in progress continues through the handset. 
Conditions 
Attendant Call Announce operates only on SUPERSET qTM sets with a 
call announce port wired. 
No action may be taken on a Call Announce (e-g., transfer). 
The Attendant Console must have COS option 501 (Override Announce) 
enabled. 
Programming 
The Attendant must program Abbreviated Dial numbers, terminating 
them with “5, to be used to access the Call Announce ports of the 
required SUPERSET qTM sets. Refer to ABBREVIATED DIAL for further 
details. 
To allow the Attendant to override to SUPERSET qTM set Call Announce 
ports, select Console COS option 581 (Override Announce). 
Enter the Abbreviated Dial numbers, terminated with *5, into CDE Form 
30 (System Abbreviated Dlal Entry) for those extensions whose Call 
Announce Port the Console is to access. 
Assign an access code to Feature 24 (Abbreviated Dial Access). 
Operation 
The Console accesses the busy SUPERSET qTM set by placing an Ab- 
breviated Dial call to its Call Announce port, and presses the OVERRIDE 
softkey. The SUPERSET qTM set is connected to the Console, and 
conversation takes place between the Console and the Call Announce 
port of the busy SUPERSET qTM set. 
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							Features Description 
3.07 ATTENDANT CALL BLOCK SETUP 
Description 
This feature allows the attendant to restrict extensions from making 
tails to other extensions by activating call blocking from the console. 
Calls to the attendant or to extensions without the call blocking option 
selected may be made normally. Attempted calls between restricted 
extensions may be programmed to intercept to the attendant (see Call 
Rerouting). 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
Select COS Option 204 (Call Block Applies) for the extension. 
Select System Option 09 (Attendant Call Block). 
Select COS Option 113 (Attendant Call Block Key) for the Attendant 
console. 
Operatiorr 
To set up Call Blocking: 
a Press the CALL BLOCK key - the CALL BLOCK lamp lights; all 
calls are blocked between extensions with Option 204 in their 
cos. 
To remove Call Blocking: 
0 Press the CALL BLOCK key - 
the CALL BLOCK lamp goes out; 
Call Blocking is removed. 
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							Features Description 
3.08 ATTENDANT CALLBACK - BUSY/NO ANSWER 
Description 
The Attendant can set up a callback if the called extension is busy or 
does not answer. 
Conditions 
A callback always rings the originating extension; call forwarding has 
no effect. 
Callback - Busy/No Answer may be activated on extension numbers, 
hunt group access codes, and trunk group access codes. 
If the two parties involved in a callback hold a telephone conversation 
(not a conference) before the callback is honoured, the callback is 
canceled automaticaily. 
Internal callbacks outstanding for more than 8 hours are canceled 
automatically; ARS (trunk) callbacks are canceled after 1 hour. 
Duplicate callback requests are ignored (the original callback request is 
canceled). 
If a callback is not answered by the originating extension within six 
rings, it is automaticaily canceled. 
If the called party becomes busy before the originating party answers 
the callback, the originating party hears busy tone and the callback is 
canceled. 
Programming 
None 
Operation 
Having reached a busy or non-answering mumber: 
Press the CALLBACK softkey. The console will ring after the called 
party goes off- and on-hook. As soon as the attendant answers the 
callback, the called party rings. 
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