Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
5.21 DIRECT OUTWARD DIALING 
Description 
The Direct Outward Dialing feature allows an extension user to make 
external calls without the assistance of the Attendant. 
Conditions 
Access restrictions to the trunks are controlled by COS Options. 
Some Direct Outward Dialing may be restricted by Multi-Digit Toll 
Control (see Section MITL9108-093-213-NA, ARS/Toll Control). 
Programming 
Program the Class of Service to include the required trunk group 
access. 
Assign the Class of Service to the required extension. 
Program the trunk. 
Program the trunk group. 
Complete ARS programming - see AUTOMATIC ROUTE SELECTION. 
Operation 
Lift the handset. Dial the ARS leading digits - CO dial tone is returned. 
Dial the required external number. 
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							Features Description 
5.22 DISCRIMINATING DIAL TONE 
Description 
An extension having Do Not Disturb, Call Forwarding - Follow Me, or 
Call Forwarding - I Am Here in effect, wiil hear a distinct dial tone 
(350/440 Hz, 400 ms on, 100 ms off for six cycles, then continuous 
tone) when going off-hook. 
Conditions 
None 
Programming 
Select CBS Option 219 (Discriminating Dial Tone) for the extension. 
Operation 
None 
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							Features Description 
5.23 DO NOT DISTURB 
Description 
This feature enables an extension user to place the extension in an 
apparent busy condition to all incoming calls, without affecting the 
outgoing features of the set (e.g., calls and feature activations can be 
made). Either the extension user or the Attendant can set up or cancel 
Do Not Disturb. The incoming calls to the extension may be routed to 
a predetermined answering point via call rerouting (see CALL FOR,- 
WARDING). The Attendant can override Do Not Disturb from the con- 
sole. 
Conditions 
All calls directed to the extension receive reorder tone or are inter- 
cepted to the Attendant. 
Other features (e.g., Hunting, Call Forwarding) work as if the extension 
were busy. Call origination from an extension with this feature active is 
not affected in any way. 
COS Option 220 (Do Not Disturb) must be enabled to set DO NOT 
DISTURB from the extension. 
Programming 
Select COS Option 220 (Do Not Disturb) for the extension 
Assign an access code to Feature 10 (Do Not Disturb). 
Operation 
To set Do Not Disturb from the extension: 
l Dial the Do Not Disturb access code followed by the digit 1 - 
dial tone is heard. 
l Replace the extension handset - all calls to the extension will 
be intercepted. 
To remove Do Not Disturb from the extension: 
0 Dial the Do Not Disturb access code followed by the digit 2 - 
dial tone is returned. 
e 
Replace the extension handset - calls may be received by the 
extension in the normal manner. 
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							Features Description 
5.24 EXTENSION CONFERENCE 
Description 
This feature allows an extension user to set up a conference with up 
to five conferees (including the originating extension), without the 
assistance of the Attendant. The conferees may be any combination of 
extensions and trunks. To originate a conference, an extension user 
first establishes a 2-party call, then adds on the remaining conferees. 
Any extension in the conference with an appropriate COS may add 
additional parties to the conference. If the originator encounters a 
busy or unanswered extension number, the user may flash the switch- 
hook to return to the conference. If after flashing out of the con- 
ference, the extension hangs up, the extension will automaticaiiy be 
recalled to the conference. if a CO trunk is to be added to the con- 
ference and the number dialed is incorrect or unanswered, the calling 
party must hang up to release the connection. The extension will 
automatically be recalled to the conference. 
Conditions 
An extension is not permitted to bring an Attendant console into a 
conference. 
If a conference contains only trunks (i.e., ail stations in the conference 
hang up), it is possible to leave two trunks in the conference alone but 
one must be a Non-CO trunk. 
A call may not be held or transferred by an extension in a conference. 
Only one party may flash out of the conference at a time. 
COS Options 203 (Broker’s Call) and 302 (Flash-in Conference) are 
mutually exclusive. 
Programming 
Select COS Option 302 (Flash-in Conference) for the extension. 
COS Options 212 (Can Flash if Talking to an Incoming Trunk), 213 (Can 
F!ash if Talking to an Outgoing Trunk), 214 (Cannot Dial a Trunk after 
Flashing) and 215 (Cannot Dial a Trunk after Flashing if Holding or in 
Conference with a Trunk) may be used to modify the conference 
capability of extensions. 
Operation 
To establish a conference: 
e 
Establish a 2-party call. 
l Flash the switchhook - transfer dial tone is returned (if pro- 
grammed). 
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							Features Description 
e Dial the number of the next conferee - ringing tone is returned. 
When the conferee answers, flash the switchhook. Three-party 
conference exists. 
a 
Any extension in the conference may add additional conferees 
to the conference by repeating the above two steps. 
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							Features Description 
5.25 EXTERNAL CALL FORWARDING 
Description 
This feature allows an extension user to set up Call Forwarding to a 
number external to the PABX system, by storing the external number 
as an abbreviated dial entry, and using the entry as the number to 
which the caller is forwarded. 
Conditions 
The extension must have at least one of the Call Forward options 
enabled, and also have access to one or more abbreviated dial tables 
in its Class of Service. 
An extension with COS Option 200 (Account Code, Forced Entry - 
External Calls) in its Class of Service cannot set up the External Call 
Forwarding feature. 
Toll Control applies to the forwarding party’s extension when digits are 
being sent, if a personal abbreviated dial table is used (SUPERSET@ 
sets only). 
The “Trunk-to-trunk connections” System Options control the type of 
connections allowed in External Call Forwarding. 
Callers on ground start DISA trunks can be forwarded to an external 
call--forwarded extension. Loop start trunks of this type cannot be 
forwarded. 
A loop start CO trunk will not be forwarded under any circumstance. 
A Non-Dial-In trunk programmed as a Direct-In Line (DIL) can be 
forwarded externally if System Option 21 (Incoming to Outgoing Call 
Forward) is enabled, and if it is not loop start. 
A handsfree extension may not be the calling extension, but can for- 
ward external calls. 
DID or CCSA trunks may not be forwarded to an external call. 
Programming 
Select COS Option 206 (Call Forwarding - External) for the extension. 
Select COS Option 245 (Abbreviated Dialing Access) for the extension. 
Select COS Options 206 (Call Forwarding - Busy), 207 (Call Forwarding 
- No Answer), and/or 209 (Call Forwarding - Follow Me) for the exten- 
sion. 
Select System Option 21 (incoming to Outgoing Call Forward). 
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							Features Description 
Assign access codes to Features: 3 (Call Forward - Busy), 4 (Call 
Forward - No Answer), 5 (Call Forward - Fol!ow Me), 6 (Call Forward - 
Busy/Don’t Answer) and 7 (Call Forward - I’m Here). 
Select COS Option 313 (CO to CO Trunk Connect) to allow the Atten- 
dant to connect incoming CO trunks to extensions with ECF. 
Operation 
To set up External Call Forwarding at an Extension: 
l Lift the handset - dial tone is heard. 
e 
Dial the desired Call Forward Access Code. 
b 
Dial the Abbreviated Dial Access Code. 
e 
Dial the Abbreviated Dial Index Number, which contains the 
external telephone number to which cal!s are to be forwarded. 
l Dial tone is returned if the above codes are valid. (Reorder tone 
is heard if the codes are invalid.) 
0 
Replace the handset - External Call Forwarding is now active. 
To cancel External Call Forwarding at an Extension: 
e Lift the handset - dial tone is returned. 
0 
Dial the applicable Call Forward access code. 
a 
Replace the handset - External Call Forwarding is now inactive. 
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							Features Description 
5.26 FLASH DISABLE 
Description 
An extension may be inhibited from using all services requiring the use 
of the switchhook flash. 
Conditions 
COS Options 223 (Flash Disable) and 224 (Flash for Attendant) are 
mutually exclusive. 
Programming 
Select COS Option 223 (Flash Disable) for the extension. 
Operation 
None 
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							Features Description 
5.27 FLASH FOR ATTENDANT 
Description 
An extension can be set to automatically ring the Attendant Console if 
the switchhook is flashed while in an established call. The call will 
appear at the console as a Dial 0 call. 
Conditions 
The extension cannot access any other feature requiring a switchhook 
flash; e.g., “Broker’s Call”, or “Transfer/Conference/Add-On” or “Call 
Hold”. 
Programming 
Select COS Option 224 (Flash for Attendant) for the extension 
Operation 
While on an established call, flash the switchhook - the extension 
rings the Attendant Console; the other extension will be placed on 
consultation hold. 
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							Features Description 
5.28 FLASH ON INCOMING TRUNK 
Description 
When selected, this feature allows extension users to flash the switch- 
hook while connected to an incoming trunk. This enables the trunk call 
to be transferred, held, or added to a conference. 
Conditions 
This option will be disabled if the extension has COS Option 224 (Flash 
Disable) in its COS. 
If the COS of an extension contains COS Option 224 (Flash for Atten- 
dant), flashing the switchhook results in the call being presented to the 
Attendant. 
Programming 
- 
Select COS Option 212 (Can Flash if Talking To An Incoming Trunk) for 
the extension. 
Operation 
None 
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