Mitel SX-200 DIGITAL Pabx General Description Manual
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Features Description CONTENTS (CONT’D) PAGE Flexible Numbering Plan ......................... 4-44 Hang Up Priority ............................... 4-45 HoteVMotel Features ............................ 4-46 Hunt Groups ............................. :. ... 4-47 Illegal Access Intercept .......................... 4-49 Immediate Ring ................................ 4-50 Inhibit Overlap Outpulsing ....................... 4-51 Last Party Receives Dial Tone ..................... 4-52 Limited Wait for Dial Tone ....................... 4-53 Line Lockout .................................. 4-54 Line Lockout Alarm ............................. 4-55 Local Switching ................................ 4-56 Message Registration ........................... 4-57 Message Waiting ............................... 4-58 Multi-Attendant Positions ........................ 4-59 Multiple Extensions ............................. 4-60 Music On Hold (MOH) ........................... 4-61 Night Bells .................................... 4-62 Night Services ................................. 4-63 Node Identification ............................. 4-64 Off-Premise Extension .......................... 4-65 Paging Equipment .............................. 4-66 Pickup Groups ................................. 4-67 Power Fail Transfer (PFT) ......................... 4-68 Printer Support ................................ 4-69 Programmable LDN Numbers ..................... 4-70 Range Programming of Stations and SUPERSET@ Sets . . 4-71 Resale Package ....... b ........................ 4-72 Ringing Plan .................................. 4-73 Ringing Time-out .............................. 4-74 Room Status .................................. 4-75 Rotary-to-DTMF Conversion ...................... 4-77 Satellite PBX .................................. 4-78 Station Message Detail Recording (SMDR) ........... 4-79 Station Transfer Security . 0 9 . m 0 0 . . = r m s D s e s . 0 . e m . s 4-80 SUPERSET 3TM Set .............................. 4-81 SUPERSET qTM Set ~.~~D~~DD.OD~.~.~~.~~~..~..~ . . 4-82 Switchhook Flash Timer Options ................... 4-84 System Identifier ............................... 4-85 Tandem Operation .............................. 4-86 Tenanting ..................................... 4-87 Toil Control ................................... 4-88 Tone Demonstration Package ..................... 4-89 Tone Plan ..................................... 4-90 Traffic Measurement ............................ 4-91 Trunk Circuit Descriptor Options .................. 4-93 Trunk Descriptor Definitions ...................... 4-95 Trunk Connect ................................ 4-101 TrunkGroups ................................ 4-192 TrunkRecallPartiallnhibit ...................... 4-103 V
Features Description - CONTENTS (CONT’D) PAGE Trunks - Miscellaneous Options .................. 4-104 Uniform Call Distribution ....................... 4-105 Vacant Number Intercept ....................... 4-106 VariableTimers ............................... 4-107 VerifiedAccountCodes.. ....................... 4-108 Verified Account Codes (DISA) ................... 4-109 5. STATION FEATURES ............................... 5-l Abbreviated Dial Access .......................... 5-2 Account Code Access ............................ 5-3 Broker’s Call ................................... 5-4 Call Forwarding - Busy ........................... 5-5 Call Forwarding - Busy/No Answer .................. 5-7 Call Forwarding - Follow Me ....................... 5-9 CallForwarding-lAmHere.. .................... 5-41 Call Forwarding - No Answer ..................... 5-12 Call Hold ..................................... 5-13 Call Park ..................................... 5-15 CallTransfer ................................... 5-16 Callback - Busy ................................ 5-17 Camp-On ..................................... 5-18 Cannot Dial a Trunk after Flashing ............ 0- .... 5-20 Cannot Dial a Trunk after Flashing (If Holding or in Conference with a Trunk) .................... 5-21 Clear All Features .............................. 5-22 . DataSecurity ................... . ............... 5-23 Dial Call Pickup ................................ 5-24 Directed Call Pickup ............................ 5-25 Direct Outward Dialing .......................... 5-26 Discriminating Dial Tone ......................... 5-27 Do Not Disturb ................................ 5-28 Extension Conference ........................... 5-29 External Call Forwarding ......................... 5-31 Flash Disable .................................. 5-33 Flash for Attendant ............................. 5-34 Flash on Incoming Trunk ......................... 5-35 Flash on Outgoing Trunk ......................... 5-36 Ground Button ................................. 5-37 Hot Line ...................................... 5-38 Hunt Group Access ............ . ................ 5-39 Inward Restriction (DID) .......................... 5-40 Manual Line ................................... 5-41 Never A Consultee ............................... 5-42 Never A Foruardee ............................. 5-43 No Dial Tone .................................. 5-44 Non-Busy Extension D m e 0 s W 0 m D s . 0 r . s 0 n s s . D . D m D D D m 5-45 Originate Only m . D D I m s e . 0 r D e D . . s D n s s 0 0 s e D . . 0 D 0 0 Q 5-46 Override Security . m s D m 5 . a . D . D . D D m 0 s e e n m . D m D . s D D . 5-47 Paging Access ................................. 5-48 Priority Dial 0 .................................. 5-49 vi
Features Description CONTENTS (CONT’D) PAGE Privacy Disable . . . . . . . . . . . . . n s . . . . . e . . D 0 . . e m e m . . 5-56 Receive Only . . . . . e . . . . D . . . . . , . . , . . . a . . . . 0 . . . . 0 5-51 Transfer/Consultation Hold/Add-On e . . e . . . . . 0 . . 0 . m . 5-52 Transfer Dial Tone . . . . . . . . . . . . . . 0 . . . . . . . . . . . . . . . 5-54 Transfer With Privacy . . . . . . . . . . . . . . . . . . . . e . . . . . , 5-55 Trunk Answer From Any Station (TAFAS) Day And Night . e . . e . . . / . . . . D . s . . . s . . . . . D . . . . . . . s . . . . 5-56 Trunk Camp-On Warning Tone . . . . m . . s 0. . . . . e . . . 0 . 5-58 6. MAINTENANCE FEATURES . . m . . . . . . . . . . . . . . . 0.. . . c . . . 6-l Alarm LEDs . . e . . . . e . . e e . . a 0 0 . e . . . . s . e . 0 . . , . . . . I 6-2 Alarm Status Display m . . D m D . , . m 0 m D . . m . . . . a . . . . . . . D 6-3 Configuration Report . . . D m . . D 0 D 0 I D . 0 . 0 . m s I 0 m . 0 . a . . 6-4 Copy Disk m s O.....D O......m..m ....O..O..s.....D 6-5 Device Status Report . . . e . . . . m s . . m 0 . V . . . . . . . . , . . . . 6-6 Diagnostics . . . . . . . . . . . . ..~.~.~..~.......~...... 6-7 System Logging Facility . . . . e 0 . . . . 0 0 m . . . . m . . . . r . 0 . a 6-8 Remote Maintenance Administration And Test (RMATS) Access . . . . . . . . m -. . 0 m n *. . . =. *. . 0 D . . . . . 6-9 Remove From Service, Return To Service . . . D s . . . . . . . 6-16 Show,SetDate ~...~~~~DO~.Os . . . . em...m . . . . . . . m 6-11 Show, Set System Time . . 0 . 0 . 0 . . D D r 0 . D . . e . n e 0 . . . . 6-12 TestLineFunction.................. . . . . . . D . . . . . 6-13 APPENDIX A GLOSSARY OF SX-200@ DIGITAL TERMINOLOGY 0 a. . . . . e A-l APPENDIX B GENERIC 1000 AND GENERIC 1001 FEATURES 0 B. 0 m . . . . . B-l APPENDIX C SUMMARY OF CALL TYPES FOR CALL REROUTING . . . . . s C-l LIST OF TABLES TABLE TITLE PAGE 2-l Class-Of-Service Options . a . . n m . . . Q n 0 s . D . . 0 . . = 2-2 2-2 System Options and Timers m . . . . . 0 . . a . V m . s . . . . s 2-6 2-3 Programmable Feature Access Codes , . . . . . . . . . . . 2-7 4-1 Trunk Hardware Options . 0 . . o 0 . . , D . 0 . 0 0 0 . . . . m 4-93 vii
Features Description ‘I. INTRODUCTION 1 .Ol This Section describes the features provided by the SX-200@ DIGITAL Private Automatic Branch Exchange (PABX) for Generic 1000 and Generic 1001 software. The selection of features is subject to minimal constraints, allowing each system to be configured to meet the individual requirements of the customer. 1.02 Required features can be implemented from information stip- plied by the customer prior to installation. Subsequent additions and/or deletions can be accommodated by local and/or remote re- programming procedures. Page l-l/l
Features Description 2. TYPES OF FEATURES General 2.01 2.02 (4 (b) (cl (d) (e) 2.03 Most of the Attendant, Station, and System features are op- tional, and can be selected via Customer Data Entry (CDE). These optionai selections can be divided into three sections: 1. Class-Of-Service Options - include Attendant feature .options and station feature options (refer to Table 2-l). 2. System Options and Timers - include the selectable system options and the variable timers (refer to Table 2-2). 3: Feature Access Codes - are the set of features that require user access codes (refer to Table 2-3). This Part provides a description of the features provided by the SX-200’ DiGITAL PABX. The features provided by the system can be segregated into the following groups: ATTENDANT FEATURES. The Attendant through the console has access to specific features described in Part 3 of this Section. Also see Section MITLS 108-093-3 15-NA. STATION FEATURES. These are features which can be activated for those users having typical industry-standard telephone sets, types 500 and 2500, with either rotary dial or DTMF keypad. The Station Features are described in Part 5 of this Section. SYSTEM FEATURES. These are features which apply on a sys- temwide basis rather than on a peripheral level (e.g., station or Attendant level). The System Features are described in Part 4 of this Section. MAINTENANCE FEATURES The SX-200@ DIGITAL PABX has a comprehensive maintenance package. The Maintenance Fea- tures are described in Part 6 of this Section. Also see Sections MITLSI 08-093-353-NA and MITL9108-093-351-NA. SUPERSET FEATURES. These are features which can be ac- tivated for those users having SUPERSET 3TM and SUPERSET dTM sets. The SUPERSET@ Features are described in Sections MITL9108-093- 106-NA, SUPERSET 3TM and MITLS 108-093- 107- NA, SUPERSET qTM. Page 2-l
Features Description TABLE 2-1 CLASS-OF-SERVICE OPTIONS ATTENDANT-RELATED Option Number 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 197 118 119 Class-of-Service Name Attendant Bell-Off Attendant O/G Restriction/Room Status Setup Attendant Display of System Alarms Attendant DISA Code Setup Attendant Flexible Night Service Setup Attendant Guest Room Key Attendant New Call Tone Attendant Automatic Call Forward - Don’t Answer RESERVED Attendant Serial Call Attendant Abbreviated Dial Confidential Number Display Attendant Abbreviated Dial Programming Attendant Station Busy-Out Attendant Call Block Key Attendant Trunk Busy-Out Attendant-Timed Recall (No Answer) 10 - 60 Seconds Default is 30 Seconds Attendant-Timed Recall (Hold) 10 - 60 Seconds Default is 30 Seconds Attendant-Timed Recall (Camp-on) 10 -. 60 Seconds Default is 30 Seconds Attendant Automatic Call Forward - Don’t Answer Timer 10 - 60 Seconds Attendant Tone Signaling On Trunks STATION/SUPERSET@-RELATED Paragraph 3.04 3.37, 4.70 3.03 3.22, 4.32 3.35, 4.39 3.28 3.114, 3.35 3.13 3.42 3.02 3.02 3.25, 3.43 3.07 3.48 3.45, 4.74 3.45, 4.74 3.15, 3.45, 4.74 3.13 3.46 Account Code, Forced Ent - Long Distance Calls Broker’s Call Call Block Applies (Room To Room) Call Distribution Agent Position Call Forwarding - Busy Call Forwarding - Don’t Answer Call Forwarding - External Call Forwarding - Follow Me Call Forwarding Inhibit on Dial-In Trunks Gail Hold and Retrieve Access 5.65, 5.06, 5.25 5.07, 5.08, 5.25, 5.31 Can Flash if Talking to an Incoming Trunk 5.04, 5.24, 5.28, 5.45, Can Flash if Talking to an Outgoing Trunk 5.04, 5.24, 5.29, 5.45, 5.15, 5.24, 5.45 Page 2-2
Features Description TABLE 2-l (CONT’D) CLASS-OF-SERVICE OPTIONS STATION/SUPERkET@-RELATED (Cont’d) Option Number 215 216 217 218 219 220 221 222 223 224 225 226 227 228 228 230 239 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 Class-of-Service Name Paragraph Cannot Dial a Trunk if Holding or Conferencing with One 5.16, 5.24, 5.45 Data Security 5.18 Direct To ARS 4.33, 4.67, 4.93 Directed Call Pickup 5.20 Discriminating Dial Tone 5.22 Do Not Disturb 5.23 Clear All Features 5.47 RESERVED Flash Disable 5.26 Flash for Attendant 5.27 Hold Pickup (Attendant-Paged Access) 3.38 Inward Restriction (DID) 5.33 Lockout Alarm Applies 4.50 Manual Line 5.31, 5.34 Message Register Applies 3.33, 4.52 Message Register Overflow Alarm 4.52 Message Waiting Setup - Bell 4.53 Message Waiting Setup - Lamp 4.53 Never a Consultee 5.35 Never a Forwardee 5.36 Originate Only 5.39 Outgoing Trunk Callback 4.08, 5.13 Outgoing Trunk Camp-on 4.08, 5.14 Override Security 5.40 Priority Dial 0 5.42 Privacy Disable 5.43 Receive Only 5.44 Repeated Camp-on Beeps 5.49 Non-Busy Extension 5.38 Room Status Applies 4.70 Abbreviated Dialing Access 5.02, 5.25 TAFAS Any Access 5.48 TAFAS Access Tenant 5.48 TAFAS Access During Day Service 5.48 Transfer Dial Tone 5.46 Transfer With Privacy 5.47 Call Forward - Don’t Answer Timer (2 =+ 6 Rings) 5.05 - 5.09’ Default is 3 Rings Call Hold Recall Timer (I - 5 Minutes) Default is 3 5.10, 5.11 Minutes Repeated Camp-on Beeps Timer (5 -, I5 Seconds) 5.49 Default is IO Seconds UCD Music On Hold Timer (0 - 50 Minutes) 4.90 Page 2-3
Features Description TABLE 2-1 (CONT’D) CLASS-OF-SERVICE OPTIONS Option Number 300 301 302 303 30.4 305 306 307 308 309 310 311 312 313 314 315 316 317 318 399 ATTENDANT/STATION/SUPERSETa-RELATED Class-of-Service Name Paragraph Automatic Callback Camp-on Flash-in Conference (Greater than 3) Paging Zone 1 Access Paging Zone 2 Access Paging Zone 3 Access Paging Zone 4 Access Paging Zone 5 Access Paging Zone 6 Access Paging Zone 7 Access Paging Zone 8 Access Paging Zone 9 Access Paging Default (0 Gives All Zones Enabled) (O-9) CG Trunk To CO Trunk Connect CO Trunk To Tie Trunk Connect CO Trunk To DID Trunk Connect Tie Trunk To Tie Trunk Connect Tie Trunk To DID Trunk Connect DID Trunk To DID Trunk Connect Extension NonTCO Trunk To Trunk Connect 5.13 3.15, 5.14 5.24, 5.45 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 3.38, 3.39, 5.41 4.86 4.86 4.86 4.86 4.86 4.86 4.86 STATION-RELATED Option Number Class-of-Service Name 400 Contact Monitor 401 Call Park 402 Long Loop (Off-Premise Extensions Only) 403 Trunk Recall Partial Inhibit Paragraph 4.19 5.11 4.60 4.88 ATTENDANT/SUPERSET@-RELATED Option Number Class-of-Service Name Paragraph 500 Override 3.05, 4.75, 4.76 501 Override Announce 3.05, 3.06, 4.75, 4.76 SUPERSET@-RELATED Option Number Class-of-Service Name Paragraph 600 601 602 603 604 SUPERSET - Auto-Answer SUPERSET - Auto-Hold Disable SUPERSET - Background Music SUPERSET - Disconnect Alarm SUPERSET - Immediate Line Select 4.75, 4.76 4.75, 4.76 4.76 4.75, 4.76 4.75, 4.76 Page 2-4
Features Description TABLE 2-1 (CONT’D) CLASS-OF-SERVICE OPTIONS I SUPERSET@-RELATED (Cont’d) Option Number Class-of-Service Name Paragraph 605 SUPERSET - Message Program 4.76 606 SUPERSET - Sub-Attendant 4.76 607 SUPERSET - Associated Modem Line 4.05, 4.76 608 SUPERSET - Room Status Display 4.76 609 SUPERSET - Night Service Switching 4.76 ALL DEVICES Option Number Class-of-Service Name Paragraph 700 701 702 Option Number 800 801 802 803 804 805 806 807 808 809 810 811 a12 Class-of-Service Name Paragraph SMDR - Does Not Apply No Dial Tone SMDR - Overwrite Buffer TRUNK-RELATED 4.03, 4.73 5.37 4.73 ANI Applies Incoming Trunk Call Rotary Limited Wait For Dial Tone SMDR - Drop Calls < n Digits (O...ll, disabled = 0) SMDR - Drop Incomplete Outgoing Calls SMDR - Extended Record RESERVED 4.07 4.89 4.48, 4.89 4.73 4.73 4.73 SMDR - Record Incoming Calls SMDR - Record Meter Pulses RESERVED Special DISA 4.03, 4.73 4.73 Standard Ring Applies DISA During Night Service Only 4.32, 4.67, 4.94 4.34 4.32 Page 2-5
Features Description TABLE 2-2 SYSTEM OPTIONS AND TIMERS Option Number 1 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 System Options/System Timers 24 Hour Clock RESERVED RESERVED Message Waiting & Message Register Change Print Verified Account Codes RESERVED RESERVED RESERVED Attendant Call Block Attendant Conference Beeps Automatic Wake-Up Automatic Wake-Up Alarm Automatic Wake-Up Print Automatic Wake-Up Music Data Demultiplexer DID to Non-CO Trunk Via Attendant Inhibit Discriminating Ringing Discriminating Ringing Always RESERVED Holiday Messages Incoming to Outgoing Call Forward Last Party to Clear - Dial Tone Message Reg. Count Additional Supervisions Message Register Audit Message Register Zero After Audit No Overlap Outpulsing Room Status Audit SMDR Indicate Long Calls SUPERSET@ Set Last Number Redial RESERVED Satellite PBX Outgoing Call Restriction Room Status Auto Room Status Conversion/Auto Wake-Up Print Digit Translation Pian (0 - 3) ARS Unknown Digit Length Time-out (2 - 15 Seconds) Limited Wait For Dial Tone (3 - 15 Seconds) Pseudo Answer Supervision Timer (10 - 60 Seconds) Dialing Conflict Timer (2 - 10 Seconds) Final Ring Time-out (1 - 30 Minutes) ~ Minimum Flash Timer (10 ms units) 20 - 50 Maximum Flash Timer (‘lo ms units) 20 - 150 DISA Answer Timer (1 + 8 Seconds) Account Code Length (VARIABLE or 4 + 12 digits) Auto Room Status Conversion/Auto Wake-Up Timer Room Status Call Restriction Default Paragraph 3.19 3.33, 3.34, 4.53 4.93 3.07 3.17 4.09 4.09 4.09 4.09 4.23 4.86 4.34 4.34 4.76 5.25 4.47 4052 3.33 3.33 4.46 4.70 4.73 3.32, 4.75, 4.76 4.72 3.37 4.70 4.70 4.28 4.08, 4.46 4.48, 4.89 4.85 4.17 4.69 4.38, 4.77 4.38, 4.77 4.32, 4.94 4.03, 4.93 4.70 4.70 Page 2-6