Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
3.36 ATTENDANT NIGHT/DAY SWITCHING 
Description 
The Attendant may select NIGHT1 service, NIGHT2 service or DAY 
service via softkeys. When the console is in a NIGHT mode, calls 
normally directed to the Attendant Console are routed to preseiected 
extensions, hunt groups or common alerting devices. 
Conditions 
When NIGHT1 or NIGHT2 has been selected by an Attendant Console, 
the status is displayed on the right-hand side of the DST line of the 
display for all affected consoles. 
Programming 
Refer to Section MITLg108-Og3-210-NA, Customer Data Entry for pro- 
gramming details. 
Operation 
To switch to NIGHTI, NIGHT2, or DAY service, enter the following keys: 
FUNCTION 
NIGHT1 or NIGHT2 or DAY SERVICE 
Page 3-39  
						

							Features Description 
3.37 ATTENDANT OUTGOING CALL RESTRlCTlON SETUP 
Description 
This feature allows the Attendant to restrict an extension from making 
any outgoing trunk calls, or certain types of outgoing calls. Extensions 
to which Room Status applies may be restricted to internal calls only, 
internal and local calls only, or no restriction. 
Conditions 
0 
0 
Programming 
0 
0 
System Options 32 (Outgoing Call Restriction) and 33 (Room 
Status) are mutually exclusive. 
This feature is not available in software Generic 1000. 
Select System Option 32 (Outgoing Cail Restriction). 
Select COS Option 101 (Attendant O/G Restriction/Room Status 
Setup) for the Attendant Console. 
Operation 
To restrict an extension from making outgoing calls, press the follow- 
ing keys: 
FUNCTION 
GUEST ROOM 
(enter the extension number) 
RESTRICT O/G 
To remove the restriction, press these keys again in the same order. 
Page 3-40  
						

							Features Description 
3.38 ATTENDANT PAGE ACCESS 
Description 
The Attendant may access a paging zone or zones by use of the PAGE 
key on the Attendant Console. When the PAGE key is pressed, the 
console handset is connected directly to the zones of the paging 
equipment programmed for access for the console, and overrides any 
extension announcement in progress. The Attendant may alternately 
access the paging circuit by dialing the associated access code fol- 
lowed by a digit 0 - 9 for the zone required (0 accesses all zones). 
Also see the ATTENDANT PAGED HOLD SLOT ACCESS and PAGING 
ACCESS features. 
Conditions 
None 
Programming 
Select one or more of the following COS Options for the console, as 
desired: 
303 Paging Zone 1 Access 
304 Paging Zone 2 Access 
305 Paging Zone 3 Access 
306 Paging Zone 4 Access 
307 Paging Zone 5 Access 
308 Paging Zone 6 Access 
309 Paging Zone 7 Access 
310 Paging Zone 8 Access 
311 Paging Zone 9 Access 
312 Paging Default (0 Gives All Zones Enabled) 
Operation 
To connect to the default paging zone, hold down the PAGE key. The 
connection will remain until the PAGE key is released. 
To connect to a paging zone other than the default zone, dial the 
‘Paging Access To Specific Zones’ access code, followed by the de- 
sired paging zone number (l-9). 
Page 3-41  
						

							Features Description 
3.39 ATTENDANT PAGED HOLD SLOT ACCESS 
Description 
The Attendant can put a party on hold, and page for someone to pick 
up the call from the attendant hold slot. 
Also see the PAGING ACCESS feature. 
Conditions 
The station from which the pickup call is made must have COS Option 
225 (Hold Pickup - Attendant Paged Access) in its COS. 
Programming 
Select one or more of the following COS Options for the console, as 
desired: 
303 Paging Zone 1 Access 
304 Paging 
Zone 2 Access 
305 Paging Zone 3 Access 
306 Paging Zone 4 Access 
307 Paging 
Zone 5 Access 
308 Paging Zone 6 Access 
309 Paging 
Zone 7 Access 
310 Paging Zone 8 Access 
311 Paging Zone 9 Access 
312 Paging Default (0 Gives All Zones Enabled) 
Assign an access code to Feature 16 (Hold Pickup Access - Attendant 
Hold Slots). 
Assign an access code to Feature 13 (Paging Access to Specific 
Zones). 
Operation 
If paging the default paging zone: 
e 
Put the calling party on hold using one of the console HOLD 
slots. 
l Press the PAGE key - the console will display a 3- to 7-digit 
number followed by the letter “n”. 
e 
Page the second party, specifying the displayed number (the 
last number being the number of the hold slot). 
l When the second party calls the displayed number, the two 
parties will be connected, and the console will be freed. 
Page 3-42  
						

							Features Description 
a If the paged party does not call, the held party will recall the 
Attendant automatically. 
If paging a zone other than ,&he default zone: 
Put the calling party on hold using one of the console HOLD 
slots. 
Dial the ‘Paging Access To Specific Zones’ access code, fol- 
lowed by the desired zone. 
Ask the paged party to call the attendant. 
When the paged party calls the Attendant and retrieves the held 
party, press the RELEASE key, and the console will be freed. 
If the paged party does not call, the held party will recall the 
Attendant automatically. 
Page 3-43  
						

							Features Description 
3.40 ATTENDANT LDN KEYS 
Description 
Each Attendant has a set of nine Listed Directory Number (LDN) posi- 
tions. Any or all LDN keys and labels may be programmed to appear. 
Conditions 
A console’s LDN positions are unique; each console must have its LDN 
keys explicitly programmed. 
Programming 
The LDN keys are programmed in CDE Form 08 (Attendant LDN Assign- 
ments). See PROGRAMMABLE LDN POSlTlONS for further details. 
Operation 
The Attendant may selectively answer any incoming call type by 
pressing the appropriate LDN softkey. 
Page 3-44  
						

							Features Description 
3.41 ATTENDANT RINGER VOLUME CONTROL 
Description 
There are two keys on the console, one to increase ringer volume, and 
one to decrease ringer volume: in a discrete step for each key depres- 
sion. 
Conditions 
None 
Programming 
None 
Operation 
While the console ringer is ringing, press one ringer volume key to 
either increase or decrease the volume to the desired level. 
Page 3-45  
						

							Features Description 
3.42 ATTENDANT SERIAL CALL 
Description 
An incoming trunk call can be set, before being transferred by the 
Attendant, to recall to the Attendant either after the called party goes 
on-hook or if the call is not answered within the programmed time- 
out period. 
Conditions 
Attendant Serial Call is available on ail trunk calls. 
Programming 
Select COS Option 109 (Attendant Serial Call) for the console. 
Operation 
To establish a Serial Call: 
e Answer an incoming trunk call. 
e 
Press the SERIAL CALL key. 
0 
Dial the required destination extension number. 
e 
Press the RELEASE key. 
To answer a Serial Recall: 
e 
ANSWER lamp flashes and RECALL softkey appears 
@ 
Press the ANSWER key - ANSWER lamp is lit; RECALL, SOURCE, 
and SERIAL CALL are displayed on console. 
e 
The Attendant is connected to the recalling trunk 
To cancel a Serial Recall: 
e ANSWER lamp flashes and RECALL softkey appears. 
l Press the ANSWER key - ANSWER lamp is lit; RECALL, SOURCE, 
and SERIAL CALL are displayed on the console. 
l Press the SERIAL CALL key and the RELEASE key; SERIAL CALL 
goes out and the call is cleared. 
Page 3-46  
						

							Features Description 
3.43 ATTENDANT SOFTKEY FUNCTIONS 
Description 
The console softkeys have different functions depending upon which 
operating mode the console is in at the given time. The current func- 
tion of each softkey is displayed on the lower two rows of the console 
LCD. The softkey indicators Fl through FO correspond directly to the 
function keys Fl through FlO. 
Conditions 
Some softkeys appear only if a corresponding feature is enabled; for 
example, the station BUSY OUT softkey will appear only if COS Option 
112 (Attendant Station Busy-Out) is enabled. 
Programming 
Refer to the specific Attendant Features. 
Operation 
Press the function key (Fl 
- FIO) which corresponds to the desired 
softkey function as shown on the LCD display. 
Page 3-47  
						

							Features Description 
3.44 ATTENDANT SOURCE KEY 
Description 
This feature allows the Attendant to press a softkey (SOURCE) to speak 
to the source party of a call. 
The source party’s extension number, COS, and COR are displayed on 
the first line of the console’s LCD display. 
Conditions 
This softkey will only appear when the Attendant Console is connected 
to a multi-party call. 
Programming 
None 
Operation 
Press the SOURCE softkey - the console is connected to the source 
w-h. 
Page 3-48