Mitel SX-200 DIGITAL Pabx General Description Manual
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Features Description 4.05 ASSOClATED MODEM LINE Description This feature provides integrated voice and data for the SX-200@ DIGI- TAL PABX. The operation involves the association of a SUPERSET qTr” set and a standard ONS voice port connected to a personal computer/modem arrangement. Voice only calls are permitted, as are data only calls, simultaneous voice/data calls, and alternating voice/data calls. Conditions This feature is not available in software Generic 1000. Programming l Select COS Option 607 (Associated Modem Line) for the SUPERSET@ set. * An ONS card must be programmed and installed in the slot immediately preceding the SUPERSET@ card. Operation Voice Calls - Data Calls - Simultaneous Voice and Data Calls - Alternating Voice and Data Calls - Voice calls are handled in the normal fashion. The personal computer and intelligent modem alone are involved in the placing of data calls. If a ‘#’ character is the last digit dialed, the SUPERSET@ set is connected to the called par- ty, and the modem is disconnected. Separate voice and data calls must be initiated. In this case, there is no interaction between the SUPERSET’ set and the data port. When a call is established with a SUPERSET qTM set via a trunk, a new SWAP key is presented, enabling the user to alternate between voice and data. Page 4-5
Features Description 4.06 AUTOMATIC DIAGNOSTICS Description All errors occurring on the system will be logged automatically and can be read on demand. See DIAGNOSTICS maintenance feature. Conditions None Programming None Operation See Section MITLSI 08-093-353-NA, General Maintenance Information. Page 4-6
Features Description 4.07 AUTOMATIC NUMBER IDENTIFICATION (AN!) Description This feature is a mechanism that allows the DPABX to identify an incoming calling patty (on a rotary E&M Tie trunk). The identifying information consists of the calling party’s extension number (in rotary digits) which is outpulsed on the trunk, after the PABX has successfully dialed a number, external to the PABX, on that trunk. Conditions The 8X-200’ DIGITAL PABX and the far-end PBX must be connected by a rotary E&M Tie trunk, since the digits are outpulsed on the M lead. The far-end must provide answer supervision, and be capable of han- dling the ANI protocol. Programming Select COS Option 800 (ANI Applies) for any trunk that is to use the ANI facility. Operation When a call is dialed on a PABX, a tie trunk will be seized and after the normal signaling (wink start, etc.), the called number will be outpulsed exactly as in a normal tie trunk call. The PABX will then wait for a’n answer supervision on the E&M tie trunk as a signal to outpulse the calling party’s extension number. During outpulsing of the calling ex- tension number, the calling party will not be connected to the speech path. This will inhibit putting any noise (that could be mistaken for DTMF signaling) onto the line until all dialing is finished. Once the extension number has been outpulsed, the caliing party’s audio will be cut through and no further signaling will occur. When using ANI, the calling party is c’ut through later than normal, after an answer supervi- sion has been received. This duration is normally short enough that the calling party will not notice the time until audio connection (worse case, a 5-digit extension number - 00000, would take approximately 5 seconds to be outpulsed after answer supervision has been received). Page 4-7
Features Description 4.08 AUTOMATIC ROUTE SELECTION (ARS) ACCESS Description The SX-200’ Automatic Route Selection (ARS) feature package com- bines the concepts of standard ARS (seiecting optimum call routes, inserting/deleting routing digits) and Toll Control (allowing/disallowing specific extensions the ability to make specific types of external/long distance calls). Also provided are: a universal numbering plan capability, six time- of-day zones, three day zones for week days, and overlap outpulsing. See Section MITL9108-093-220-NA, Automatic Route Selection for fur- ther details. Conditions See Section MITL9108-093-220-NA, Automatic Route Selection. Programming Assign a COR (Class Of Restriction) to each extension and dial-in trunk via CDE Forms 09 (Stations/SUPERSET@’ Sets) and 15 (Dial-In Trunks). Assign ARS access to the COR groups via the ARS CDE forms (Forms 20 through 26). See Sections MITL9408-093-220-NA, Automatic Route Selection and MITL9108-093-2’lO-NA, Customer Data Entry for details. Set an unknown digit length time-out period via System Option 36 (ARS Unknown Digit Length Time-out); the default time is 5 seconds. If cal!backs are to be permitted on outgoing trunks, select COS Option 236 (Outgoing Trunk Callback) as required. If camp-on is to be permitted on outgoing trunks, select COS Option 237 (Outgoing Trunk Camp-on) as required. Operation Dial ARS access code, usually 9; then dial external directory number. Page 4-8
Features Description 4.09 AUTOMATIC WAKE-UP Description This feature ailows either the Attendant or an extension user to set up a Wake-up alarm call that will ring the extension at a prearranged time. After answering a Wake-up alarm call, the extension user receives either a special tone (100 ms ON, 400 ms OFF, repeated), music, or a recorded announcement. If the call is not answered within six rings, or if the extension is busy, an attempt is made to ring the extension two more times, at 5 minute intervals. A minor aiarm may be raised if the third wake-up call is not answered, or is still busy. The system may be programmed to print a message whenever a wake-up call is set up, cancelled, or answered. Conditions l An extension with “Do Not Disturb” will be overridden and rung at the designated time. @ In the event of a power failure, all expired wake-ups will be honoured within 5 minutes of a system reset. l This feature is not available in software Generic 1000. Programming Select System Option 11 (Automatic Wake-Up Enable). Assign an Access Code to Feature 31 (Automatic Wake-up). Select COS Option 202 (Alarm Call) for all extensions which are to access Automatic Wake-up. Select System Option 12 (Automatic Wake-Up Alarm) to allow a minor alarm to be raised at the attendant console in the event that a wake- up call is not answered within three attempts. Select System Option 113 (Automatic Wake-Up Print) to allow a mes- sage to be printed on the system printer whenever a wake-up call is set up, cancelled, or answered. Select System Option 14 (Automatic Wake-Up Music) to allow music to be heard by an extension upon answering a wake-up call (see Music On Hold). If the wake-up call is to be a recorded message, enter the extension number(s) of the ONS port(s) to which the recording device(s) are connected, into a hunt group in CDE Form 17 (Hunt Groups). While still in Form 17, press the “GROUP TYPE” softkey, followed by the “RECORDING” softkey. Enter the extension of the Recording Device hunt group into CDE Form 19 - Call Rerouting Table (Automatic Wake-up Routing). Page 4-9
Features Description Operation To set up a wake-up from the Attendant Console, press the following keys: GUEST ROOM (enter the extension number) SET WAKE-UP (enter the wake-up time) SET or PM To cancel a wake-up from the Attendant Console, press the following keys: GUEST ROOM (enter the extension number) CLR WAKE-UP To set up a wake-up from the extension, dial the Automatic Wake-Up access code, followed by the desired wake-up time, in 24 hour format. At this point, dial tone is heard, indicating that the wake-up is set. To cancel a wake-up from the extension, dial the Automatic Wake-Up access code, followed by four 9’s. Dial tone is then heard, indicating that the wake-up has been cancelled. Page 4-10
Features Description 4.10 CALL FORWARDING - BUSY, BUSY/NO ANSWER (System - DID, CCSA, Dial-in Tie Trunks) Description This feature allows a customer to specify that all DID, CCSA, and Dial-in Tie Trunk calls directed to a busy extension (or one which does not answer within a selected time period) will be forwarded to the call rerouting point. See CALL REROUTING for further information Conditions Extension call forwarding takes precedence over system call forward- ing; extension call forwarding is tested initially, and the call is for- warded if required, then system call forwarding is tested. The call rerouting point cannot be an LDN access code. Programming Enter the desired call forward routing points via CDE Form 19 (Call Rerouting Table). To disable Call Forwarding for Dial-In trunks, select COS Option 210 (Call Forwarding Inhibit on Dial-In Trunks) for the required extension(s). Operation None Page 4-11
Features Description 4.11 CALL REROUTING Description This feature provides flexibility for the routing of incoming calls and attendant access. Different types of calls can be routed to different answering points according to Day, Nightl, and Night2 service. A call type can be routed to any extension or to any attendant console LDN position. See Appendix C for a summary of call types. Conditions All call rerouting is done via CDE; see Section MITL9108-093-ZIO-NA, Customer Data Entry for further details. LDN access codes are not valid rerouting points for the following: - DID forward on busy/no answer - Dial-in Tie forward on busy/no answer - Non-dial-in trunks alternate recall points Programming Call rerouting is performed in CDE Form 19 (Call Rerouting Table). Enter a valid extension number or LDN access code in one of the DAY, N’l or N2 service columns as desired. Operation None Page 4-12
Features Description - 4.12 CLASS OF RESTRICTION (COR) Description Twenty-Five Class Of Restriction (COR) groups are available in the system to provide 25 different levels of outgoing call capabilities. Each extension, SUPERSET@ set, or console is assigned a COR which defines the outgoing call capabilities for that device. Dial-In Trunks are also assigned COR’s. All devices with the same COR have access to the same capabilities. All extensions belong to COR group 1 in the default database. Conditions A maximum of 25 independent CORs are available. One COR may be assigned per extension. Programming Assign a COR number to each extension, SUPERSET@’ Set, Dial-in Trunk and console via CDE Forms 09 (Stations/SUPERSET@ Sets), 07 (Console Assignments) and 15 (Dial-In Trunks). Operation None Page 4-13
Features Description 4.13 CLASS OF SERVICE (COS) Description Fifty Class Of Service (COS) groups are available in the system to provide 50 different levels of Station Feature accessibility. Each exten- sion, trunk, SUPERSET@ set, or console is assigned a COS which de- fines the Station Features available for that device. All devices with the same COS have access to the same Features. All extensions belong to COS group I in the default database. Conditions A maximum of 50 independent COS are available. One COS may be assigned per extension Several COS options are mutually exclusive. Programming Assign the desired features to each COS via CDE Form 03. Assign the required access codes to Features via CDE Form 02. Assign a COS to each extension, Dial-In Trunk and BISA Trunk via CUE Forms 09 and 15. Operation None Page 4-94