Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
3.27 ATTENDANT FUNCTION ACCESS 
Description 
By pressing the FUNCTION Attendant Console key, the Attendant may 
access all of the Attendant Functions. For further information, see 
ATTENDANT SOFTKEY FUNCTIONS and ATTENDANT CALL SELECTION. 
Conditions 
Attendant Functions are not available if the Attendant Console Lockout 
option is invoked. 
Programming 
None 
Operation 
Press the FUNCTION key - all of the Attendant Functions are presented 
on the console LCD display. 
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							Features Description 
3.28 ATTENDANT GUEST ROOM FUNCTIONS 
Description 
This feature permits the Attendant to access, and have control over a 
series of Hotel/Motel features. The following features may be ac- 
cessed: 
e 
Message Register print/clear 
e 
Set up/clear/print Automatic Wake-up 
l Room status change/print. 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
Select COS Option ‘105 (Attendant Guest Room Key) for the Attendant 
Console. 
See ‘programming’ for Message Resister, Automatic Wake-up, end 
Room Status. 
Operation 
To operate Guest Room functions: 
m 
Press the FUNCTION key. 
l Press the GUEST ROOM softkey. 
l Enter the room/extension number, or press the AUDITS softkey. 
l See ‘operation for Message Register, Automatic Wake-up, and 
Room Status features.. 
To access Guest Room Functions while talking to an extension: 
0 Press the FUNCTION key 
l Press the GUEST ROOM softkey. 
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							Features Description 
3.29 ATTENDANT HOLD SLOTS 
Description 
The Attendant may place an extension or trunk on hold in one of eight 
HOLD positions. There are four keys; HOLDI, HOLD2, and HOLD3 are for 
hold positions 1 to 3, while HOLD4 is for hold positions 4 through 8 in 
a first-in, first-out basis. A call hold recall time of 10 to 60 seconds 
may be programmed (default is 30). 
Conditions 
A HOLD key LED is on wher! it has a call on hold. 
A loop start trunk may not be taken off a hold and released to another 
loop start trunk. 
A handsfree station ma\/ not be taken off a hold and released to 
another handsfree station. 
Programming 
None 
Operation 
To put a Cail on Hold at the console: 
l Press the ANSWER key when call rings console. 
a 
Press an idle HOLD key (l-4); call is put on hold at this HOLD 
key. 
To Retrieve a Call on Hold at the console: 
l If the call has been recalled by a call hold time-out, the HOLD 
key LED will flash. 
a 
Press the key (flashing) to speak with the call “on hold”. 
a 
If the call is to be recalled before a time-out, the Attendant may 
press the HOLD key where the call is being held. By pressing 
the HOLD key, the call will be transferred to the SOURCE, or to 
the DESTINATION if there is a SOURCE already. 
Note: 
If HOLD key 4 is used, the user must next press one of the 
softkey hold slots (HOLD slots 4 through 8) for both holding 
and retrieving. 
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							Features Description 
3.30 ATTENDANT INDIVIDUAL DIRECTORY NUMBER 
Description 
Each Attendant Console has a unique directory number identifying that 
console. 
In addition to the general attendant access number (0) used to obtain 
the attendant, a separate attendant directory number can be pro- 
grammed. A calling party has the choice of either dialing the digit 0, or 
dialing a number which is dedicated to a particular attendant position 
(useful in the case where there is more than one attendant position). 
Conditions 
Calls to an individual directory number are not presented to other 
attendants (if any). 
Programming 
The directory number of the particular attendant positions must be 
programmed via CDE Form 07 (Console Assignments). See Section 
MITL9108-093-ZlO-NA, Customer Data Entry for further details. 
Operation 
None 
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							Features Description 
3.31 ATTENDANT INTERPOSITION CALLING AND TRANSFER 
Description 
In a multiple console environment, an Attendant can cali or transfer a 
call to any other Attendant using the individual Attendant directory 
number. The call is transferred in the same method as a call to an 
extension. 
Conditions 
Both attendants must have their individual directory numbers pro- 
grammed. 
Programming 
The directory number of the particular attendant positions must be 
programmed via CDE Form 07 (Console Assignments). See Section 
MITL9108-093-210-NA, Customer Data Entry for further details. 
Operation 
When the call has been answered, dial the number of the attendant 
console to which the call is to be transferred. 
When the called party answers, press the CANCEL key to cancel the 
call and be returned to the SOURCE, or press the RELEASE key to 
transfer the SOURCE to the called party. 
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							Features Description 
3.32 ATTENDANT LAST NUMBER REDIAL 
Description 
The Attendant has the option of using a single softkey to have the 
system rediai the last external number manually dialed from the Atten- 
dant Console. 
Conditions 
None 
Programming 
Select System Option 29 (SUPERSET@ Last Number Redial) for the 
console. 
Operation 
To redial the last external number dialed from the console, press the 
REDIAL softkey. 
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							Features Description 
3.33 ATTENDANT MESSAGE REGISTER AUDIT 
Description 
This feature allows the attendant to display, print and clear the mes- 
sage register of a room. 
Conditions 
This feature is not available in software Generic 1900. 
Programming 
e 
l 
0 
l 
Select COS Option 229 (Message Register Applies) for exten- 
sion(s) which require message registration. 
Select System Option 24 (Message Register Audit). 
Select System Option 25 (Message Register Zero After Audit) to 
reset all message registers to 0 after an audit. 
Select System Option 04 (Message Waiting and Message Regis- 
ter Change Print) to print an extension’s message register after 
each change. 
Qperation 
To display an extension’s message register count, press the following 
keys/softkeys: 
FUNCTION 
GUEST ROOM 
(enter the extension/room number) 
To print all extensions with non-zero message registers, press the 
following keys/softkeys: 
FUNCTION 
GUEST ROOM 
AUDITS 
MSG REGISTER 
To clear an extension’s message register, press the following 
keys/softkeys: 
FUNCTION 
GUEST ROOM 
(enter the extension/room number) 
CLR REG 
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							Features Description 
3.34 ATTENDANT MESSAGE WAITING SETUP AND CANCEL 
Description 
This feature allows the Attendant to inform extension users that there 
is a message waiting. The message waiting indication may take the 
form of a message on the display of a SUPERSET qTM set, a con- 
tinuously flashing lamp on the extension (if equipped), or the extension 
may be rung every 20 minutes with a distinctive ringing pattern (three 
cycles of 3.5 ips ringing). 
The extension will ring every 20 minutes (after an off-/on-hook con- 
dition if the extension was busy or had Do Not Disturb set) or until the 
message waiting is canceled. If the message waiting indication is 
given by a lamp, the lamp flashes (at 60 ipm). When the user returns 
and calls the Attendant, the “MSW” indicator appears to indicate that 
there is a message waiting for that extension 
As an option, the system may be programmed to print a message on 
the system printer indicating each instance of a new message waiting. 
Conditions 
If the extension is busy, or has Do Not Disturb active when Message 
Waiting is activated, the message waiting indication is initiated as 
soon as the extension becomes idle. 
If the message waiting indication is given by ringing the extension, the 
first rihg starts 10 seconds after the extension becomes idle. 
Programming 
0 Select System Option 04 (Message Waiting and Message Regis- 
ter Change Print) to print a message on the system printer 
whenever an extension has a new message waiting. 
Qperatiori 
To set up Message Waiting on an extension, press the following keys: 
FUNCTION 
ATT FUNCTION 
STATIONS 
(enter the extension number) 
MSG WAITING 
EXIT 
or 
FUNCTION 
GUEST ROOM 
(enter the extension/room number) 
MSG WAITING 
EXIT 
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							Features Description 
To cancel Message Waiting on an extension, press the same keys in 
the same order. 
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							Features Description 
3.35 ATTENDANT NEW CALL TONE 
Description 
The first call placed in the Attendant ca!l waiting queue signals the 
Attendant with a single burst of tone. Subsequent calls do not alert the 
Attendant when they are added to the queue. Their presence is shown 
by the CW (Call Waiting) indication on the top line of the display. 
Conditions 
This feature is disabled if the attendant bell is turned off from the 
console. 
Programming 
Select COS Option IQ6 (Attendant New Call Tone) for the console. 
Operation 
None 
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