Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
5.12 CALL TRANSFER 
Description 
This feature allows an extension user, on an established call, to hold 
the call, then dial a third party, and transfer the second party to the 
third party. 
Conditions 
The Call Transfer feature will not operate properly if any one of the 
COS Options 224 (Flash For Attendant), 223 (Flash Disable), or 203 
(Eroker’s Call) are selected. 
If the user is transferring a trunk, and the called party is a trunk, COS 
Options 214 (Cannot Dial a Trunk After Flashing) and 215 (Cannot Dial a 
Trunk After Flashing if Holding or in Conference with a Trunk) apply to 
the holding extension. 
Programming 
None 
Operation 
To transfer a call to a second party: 
e 
Flash the switchhook - transfer dial tone is returned, and the 
‘first party is in consultation hold. 
m 
Dial another extension number - wait for ringing tone. 
0 Either go on-hook (call is transferred) or flash the switchhook 
again (3-party conference is initiated). 
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							Features Description 
5.13 CALLBACK - BUSY 
Description 
This feature allows a user who has encountered a busy extension or 
trunk to set up a callback when the extension or trunk becomes idle. 
Conditions 
The called party must be busy. 
Originate only stations do not have access to this feature. 
Internal callbacks are automatically cancelled after 8 hours; ARS (trunk) 
callbacks are cancelled after 1 hour. 
Programming 
Assign an access code to Feature 20 (Callback - Busy). 
Select COS Option 300 (Automatic Callback) for the extension. 
If callbacks are to be permitted on outgoing trunks, select COS Option 
236 (Outgoing Trunk Callback) for the extension. 
Operation 
To set callback on a busy extension or trunk; dial the callback - busy 
code while listening to busy tone - dial tone is returned. 
The extension is now ready for normal use. When the busy extension 
or trunk becomes idle, your extension will ring - lift the handset, and 
the destination extension or trunk will ring. 
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							Features Description 
5.14 CAMP-ON 
Description 
When an extension user with the Camp-On feature reaches a busy 
extension, hunt group or trunk group and remains off-hook for 10 
seconds, the extension is camped on to the busy equipment. At this 
time, busy tone is received and the called equipment receives Camp- 
On tone (a single burst of 440 Hz tone for 200 ms or a double burst if a 
trunk) if it is not dialing or listening to a tone. When the busy equip- 
ment hangs up, the calling extension receives ringback tone and the 
(formerly busy) equipment is rung. The Attendant or an extension may 
also transfer a call into busy (camp the call onto a busy extension). In 
addition, by enabling COS Option 242 (Repeated Camp-On Beeps), the 
call will not be recalled to the console after the time-out but will 
remain camped on until the camped-on party hangs up or the caller 
hang up. The camped-on party (while busy) receives a double camp- 
on tone every 5 seconds until either the caller or the camped on party 
hangs up. 
Conditions 
Camp-On tone is not applied to stations using paging equipment. 
Extensions cannot camp on to paging equipment. 
Extensions with COS Option 216 (Data Security) may be camped on to, 
but do not receive Camp-On tone. 
If the called extension is on Hold and Music on Hold is provided, the 
music is removed while the Camp-On tone is applied. 
Programming 
Select COS Option 301 (Camp-On) for the extension. 
If Camp-on is to be permitted on outgoing trunks, select CBS Option 
237 (Outgoing Trunk Camp-on) for the extension 
Operation 
To camp on: 
e 
Dial the number - busy tone is returned. 
0 
After 10 seconds of special busy tone, the called extension 
receives camp-on tone. 
a 
The called extension goes on-hook - the calling extension 
hears ringing tone; the called extension is rung. 
OR 
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							Features Description 
l The called trunk becomes idl 
e - the calling extension is con- 
nected to the trunk. 
To Transfer into Busy: 
l Flash the switchhook - dial tone returned; call is on soft hold. 
e Dial the extension to transfer the call, then hang up - the call 
on hold remains on hold until the called extension hangs up. 
The called extension is rung when it goes on-hook and the call 
on hold receives ringback tone. 
l The Attendant may perform the same operation but is not 
required to put the caller on hold (see Console Operator’s Man- 
ual). 
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							Features Description 
5.15 CANNOT DIAL A TRUNK AFTER FLASHING 
Description 
This COS feature prohibits the extension user from accessing a trunk 
after flashing the switchhook. 
If the user has a trunk on “Consultation Hold”, the “Cannot Dial a Trunk 
After Flashing” and “Cannot Dial a Trunk After Flashing if Holding or in 
a Conference with a Trunk” options apply. 
Conditions 
This option does not apply to extensions with Broker’s Call in their 
cos. 
Programming 
Select COS Option 214 (Cannot Dial a Trunk After Flashing) for the 
extension. 
Operation 
None 
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							Features Description 
6.16 CANNOT DIAL A TRUNK AFTER FLASHING (IF HOLDING OR IN CONFERENCE 
WITH A TRUNK) 
Description 
This COS option prevents extensions from dialing a trunk call after 
flashing the switchhook, while another trunk is on hold. 
Conditions 
This option does not apply to extensions with Broker’s Call in their 
cos. 
Programming 
Select COS Option 215 (Cannot Dial a Trunk After Flashing if Holding or 
in Conference with a Trunk). 
Operation 
None 
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							Features Description 
5.17 CLEAR ALL FEATURES : 
Description 
An extension user may cancel all call forwarding, do not disturb, 
and 
callbacks for that extension. 
Conditions 
None 
Programming 
Select CDS Option 221 (Clear Ali Features) for the extension. 
Assign an Access Code to feature 25 (Clear All Features). 
Operation 
To cancel all Call Forwardings, Callbacks and Do Not Disturb: 
l Lift the handset - dial tone is returned. 
e 
Dial the Clear All Features feature Access ‘Code - dial tone is 
returned. 
l Replace the handset. 
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							Features Description 
5.18 DATA SECllRlTY 
Description 
Any extension with Data Security in its COS cannot be overridden or 
receive Camp-On tone; it may be camped on to, but is secure against 
any form of audio intrusion. 
Conditions 
The following COS Options must be disabled to permit correct opera- 
tion of Data Security: 
e COS Option 242 (Repeated Camp-On Beeps) 
6 
COS Option 607 (Associated Modem Line). 
Programming 
Select COS Option 216 (Data Security) for the extension. 
Operation 
None 
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							Features Description 
-- 
5.19 DIAL CALL PICKUP 
Description 
An extension can be assigned to a pickup group, and can answer any 
call for that group, by dialing the Dial Call Pickup access code. 
Conditions 
Dial Call Pickup cannot be originated by an extension with a call on 
Consultation Hold. If Dial Call Pickup is attempted, the originating 
extension receives reorder tone and must flash to return to the held 
call. 
Programming 
Assign an access code to Feature 08 (Dial Call Pickup). 
See PICKUP GROUPS. 
Operation 
An extension in your pickup group rings 
Lift your handset - dial tone is returned. 
Dial the Call Pickup code - the call is connected. 
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							Features Description 
5.20 DIRECTED CALL PICKUP 
Description 
Directed Call Pickup allows an extension user to answer any ringing 
telephone within the system. If more than one party attempts to pick 
up the call, the call will be completed to the first party; other parties 
will receive busy tone. 
Conditions 
Directed Call Pickup cannot be originated by an extension after flash- 
ing. If Directed Call Pickup is attempted, the originating extension 
receives reorder tone and must flash to return to the held call. 
Programming 
Assign an access code to Feature 09 (Directed Call Pickup). 
Select COS Option 218 (Directed Call Pickup) for the extension. 
Operation 
e 
Another extension is ringing. 
0 
Lift your handset - dial tone is returned. 
l Dial the Directed Call Pickup code followed by the number of 
the ringing extension - the call is completed. 
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